Britannia Manchester Hotel
Britannia Manchester Hotel
35 Portland Street, Manchester M1 3LA England
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Avg. RÂ 1,676 /night, 12/11 - 12/12
RÂ 3,870
per night
RÂ 2,354
per night
RÂ 838
per night
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2.5
#125 of 129 hotels in ManchesterLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
The Britannia Hotel Manchester offers great value accommodation in a fantastic Manchester city centre location. The hotel is located in one of Manchester's premier architectural buildings and is grade II listed with outstanding details, such as balconied stairway throughout the building. This Manchester Hotel has two lively bars, where you can dance the night away or have a quiet drink. Jenny's restaurant serves a varied selection of Britain's favourite dishes, whilst the Overstuffed Pizzeria offers freshly cooked pizzas and pastas.
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Property amenities
Paid public parking nearby
Wifi
Bar / lounge
Conference facilities
Banquet room
Baggage storage
Concierge
24-hour front desk
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Room features
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Historic Hotel
Classic
Languages Spoken
English
Location
35 Portland Street, Manchester M1 3LA England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Manchester Intl Airport
14 km•
See all flights
Liverpool John Lennon Airport
44.6 km•
See all flights
Piccadilly Gardens
2 min•Manchester Metrolink
Car Hire
450 Restaurants
within 0.5 kilometers
Reviews
2.5
5,664 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Britannia Manchester Hotel sits in a praised central location, with a grand entrance that creates a nostalgic ambiance. However, guests have called out the variable noise levels, with some facing disturbances. Many travelers are dissatisfied with the long check-in process, reporting encounters with unprofessional staff.
The rooms, often described as outdated and uncomfortable, along with additional charges for services like Wi-Fi, contribute to the perception of poor value. While the hotel's cleanliness receives commendations, the overall experience is marred by guests' disappointment with amenities and room quality.
Location
Central
Atmosphere
Nostalgic
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Noise level
Mixed
Service
Inattentive
Amenities
Underwhelming
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5,664Reviews54Q+A100Room tips
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Detailed Reviews
I’ll start by saying me and my partner booked due to his job we may have to cancel anything at the last second, and unfortunately the circumstances changed and we had to cancel two days before, to only find out we could actually go. When we rebook the price had gone up by £24 for the same room! When we got there there was a queue was ridiculous but we didn’t have to wait very long as all the check in desks were manned. All the staff seemed helpful and friendly. When we went to the room it was small, dated, not the cleanest and the bed was small and uncomfortable. We went to a concert and came back so we don’t mind about where we stay as we don’t spend a long time in there. Trying to get to sleep was horrendous, the walls are paper thin! We could hear couples getting down and dirty. The windows are shocking and we could hear everything outside which isn’t helped by the fact there’s rowdy bars all around the hotel. My last point is that there was one towel for two people, how does that make sense when I booked a double room for two people so my boyfriend had to dry himself with a damp towel I’d previously used. One positive is the location, with a tram stop round the corner, it’s a short walk to the shops and a short walk to the train station. Personally wouldn’t stay here again as i feel the price doesn’t reflect the quality of the stay.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Needed a hotel in central Manchester at short notice so decided on this due to proximity. Hadn't bothered looking at reviews as it was only for 1 night and the pics seems okay. Unfortunately the official pics for this have either been photoshopped or are from the 1970's. To be honest i'm sure this hotel might have been a fine establishment in some bygone era but now it looked like something from the Soviet era. I had booked a double room with breakfast, I noticed that the options included rooms with or without windows. I opted for the one with a window which was £20 more expensive, however on entering my room i realised they'd given me a room without a window. As I hadn't checked in till around 10.30pm and after a long day I didn't have the energy to complain and move elsewhere. On my way to my room which was on the fifth floor, i met a fellow guest in the lift who told me he was a train driver and was moving to another room due to the noise from the "gypsies" on the second floor, he warned me to avoid that floor.
In the morning I headed down for breakfast to be confronted by a lady who checked my booking and declared I hadn't paid for breakfast. My futile protests fell on deaf ears until I produced the booking email and then did she reluctantly allow me access to the dining area, while warning me that she'd be checking up on me with reception.
Anyway the hotel is pretty dirty, especially the carpets, infact the whole interior is crying out for an upgrade. However I think this place will be demolished before anyone invests a penny on it, the work required is probably too extensive. Any hotel where the the wash basin doesn't have a mixer tap is a no no for me. Britannia hotel looks nice from the pics and the exterior but inside its like you've stepped into the Politburo of the Soviet Union.
In the morning I headed down for breakfast to be confronted by a lady who checked my booking and declared I hadn't paid for breakfast. My futile protests fell on deaf ears until I produced the booking email and then did she reluctantly allow me access to the dining area, while warning me that she'd be checking up on me with reception.
Anyway the hotel is pretty dirty, especially the carpets, infact the whole interior is crying out for an upgrade. However I think this place will be demolished before anyone invests a penny on it, the work required is probably too extensive. Any hotel where the the wash basin doesn't have a mixer tap is a no no for me. Britannia hotel looks nice from the pics and the exterior but inside its like you've stepped into the Politburo of the Soviet Union.
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Date of stay: February 2020Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
This was once a great building with some beautiful features, however some serious modernisation is well overdue. There was a severe lack of staff on hand and most parts of the hotel were closed and many of the services like TV's, water vending machines were out of order and the bar was closed. Breakfast was cooked pre order which is understandable given the current circumstances, but that said it wasn't good at all. The poor gent in the breakfast room was cooking and delivering breakfast, whilst also making tea and coffee for guests. The fire alarm briefly went off in the middle of the night, no explanation as to why this went off or staff to reassure all was safe. We booked a family room and whilst the room was of decent size the sofa bed was hard plastic and unsuitable. The mattress and pillows on the main bed were awful to sleep on. All in all a poor experience and obviously we would not stay here again whilst the hotel remains in such condition.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
With any city break I always look for a good location, a reasonable price and cleanliness. This hotel ticked all the boxes. When visiting Manchester all we really need is somewhere to sleep and freshen up. The staff were helpful, albeit, appeared to be harrassed to death by customers who wanted the Ritz for Travel Lodge prices.
If you're looking for somewhere basic, clean, central and reasonably priced then you won't go far wrong staying here.
The hotel is close to Canal Street so you can hear music and laughter into the small hours and you can hear the street sweepers out in the mornings. This doesn't bother us, we love hearing people enjoying themselves and it's good to know the council invests in the cleanliness of the area too.
If you're looking for peace, quiet and a relaxing environment with lots of plush, lavish fixture and fittings then this hotel is not for you, there's plenty like that in Manchester but you'll have to pay for it - upward of £200 plus per night.
If you're looking for somewhere basic, clean, central and reasonably priced then you won't go far wrong staying here.
The hotel is close to Canal Street so you can hear music and laughter into the small hours and you can hear the street sweepers out in the mornings. This doesn't bother us, we love hearing people enjoying themselves and it's good to know the council invests in the cleanliness of the area too.
If you're looking for peace, quiet and a relaxing environment with lots of plush, lavish fixture and fittings then this hotel is not for you, there's plenty like that in Manchester but you'll have to pay for it - upward of £200 plus per night.
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip:Â We stayed in room 311, third floor and right next to the main landing. It's a big hotel so...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is perfectly situated in the heart of Manchester City centre within walking distance of all the lively bars, China town, the shops and Manchester arndale. The hotel was clean and the staff friendly. The major selling point of this hotel for me was the price, we payed £43 for one night on a Saturday to Sunday. For that price you can’t really expect the Ritz but the hotel was clean the rooms alittle dated but a lot better than other hotels we have stayed in in Manchester for a higher price in the past and location considered I’d say it was a very good cheap option for a night away in the city.
If there was one small gripe it would be that there was 2 people on reception to deal with all the guests in the hotel and considering the size of the place this isn’t enough which made for longer than normal check in times. The staff were friendly though and apologetic regarding the wait and it didn’t pose us to much of an issue as once we were checked in we didn’t need to use the reception again during our stay.
If there was one small gripe it would be that there was 2 people on reception to deal with all the guests in the hotel and considering the size of the place this isn’t enough which made for longer than normal check in times. The staff were friendly though and apologetic regarding the wait and it didn’t pose us to much of an issue as once we were checked in we didn’t need to use the reception again during our stay.
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip:Â There is a fantastic Indian on the same road as the hotel on the opposite side of the road called...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Everyone who completed reviews should consider a number of factors, location, type of hotel and history, current economic challenges and the price they paid. It annoys me when people search for great big hotel at a low price then give it a low score because it wasn’t perfect or wasn’t what it would have been when they would have paid twice as much. The Britannia in Manchester was one of these to me, over for a match, booked a low cost room in a massive iconic hotel knowing it would be a bit tired but importantly, clean and functional. I would go back.... Thanks Britannia.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After spending the night at this hotel in Manchester (Portland street), I am sorry to say, never again. Let me try to list the reasons in order of importance (high to low):
* I suffer from severe sleep apnea, for this reason, I was assigned a CPAP machine I take everywhere with me, after arriving at my room I notice that the closest socket (1 of the 2 existing ones) is at the table where the kettle is, a bit of a distance from the bedside table, so I go down to reception to ask for a lead, to which I am told "we don't have any to lend to the clients", without this machine my oxygen level drop considerably, I explained this, and yet the answer was the same. How can not there be a lead to allow me to connect this machine to the socket? I was offered to switch rooms but from the look on the receptionist's facial expression and tone of voice, the sockets were all distant from the bedside table. I was able to stretch the power cable I had leaving the charger "floating" in the air, fortunately, nothing happened but the machine could've dropped to the floor during the night.
* On the morning of the 6th (around 7:30 am), checkout day, I grabbed my things and as I was on the 4th floor, I went to the elevator to descend to the Reception area, none of the elevators was working, from what I could tell they were not broken, just not responding when the call buttons were pressed, as if they were "turned off", I am a heavy set person (100kg) with a lumbar discopathy, I had to go down four sets of stairs with my luggage, holding on to the rail so I would manage to get down, to proceed with the checkout (FYI the elevators worked fine the previous day).
* Before going to bed (on the night of the 5th), I took a shower, the water pressure was excellent, but the shower/bath uses a curtain, and, despite my best efforts, when I finished my shower, the small tower I set on the ground was soaked, which in this case was a good thing or the whole bathroom floor would've been flooded, and this was a short shower.
* After this I twisted the towel to drain as much water as I could from it, turned on the wall heater and hung the towel to try and dry it as I knew I would need it the next day. After a while, once the towel was dry I tried to turn the heater off, the handle that controls the heater was turning but I could not turn it off.
* The mattress was very hard, spring only, in the morning my back was hurting, I've been to a few hotels in the past, this has never been an issue.
* Finally the room, for an "executive" room it was a disgrace. The walls were dirty, really dirty, doesn't take an effort to see it as soon as you enter the room, there were holes on the wall beside the bed, the bedside lamp didn't work, the windows are so high I felt like a child in an adult's room.
In sum, this was a nightmare, not worth the money I spent on the stay, had I needed to stay more time I would've changed hotels. I realise that with covid the hospitality industry has been painfully hit, but this is unacceptable, utter disgraceful for anyone in the industry, next time I'm in Manchester I will not be staying at this hotel.
* I suffer from severe sleep apnea, for this reason, I was assigned a CPAP machine I take everywhere with me, after arriving at my room I notice that the closest socket (1 of the 2 existing ones) is at the table where the kettle is, a bit of a distance from the bedside table, so I go down to reception to ask for a lead, to which I am told "we don't have any to lend to the clients", without this machine my oxygen level drop considerably, I explained this, and yet the answer was the same. How can not there be a lead to allow me to connect this machine to the socket? I was offered to switch rooms but from the look on the receptionist's facial expression and tone of voice, the sockets were all distant from the bedside table. I was able to stretch the power cable I had leaving the charger "floating" in the air, fortunately, nothing happened but the machine could've dropped to the floor during the night.
* On the morning of the 6th (around 7:30 am), checkout day, I grabbed my things and as I was on the 4th floor, I went to the elevator to descend to the Reception area, none of the elevators was working, from what I could tell they were not broken, just not responding when the call buttons were pressed, as if they were "turned off", I am a heavy set person (100kg) with a lumbar discopathy, I had to go down four sets of stairs with my luggage, holding on to the rail so I would manage to get down, to proceed with the checkout (FYI the elevators worked fine the previous day).
* Before going to bed (on the night of the 5th), I took a shower, the water pressure was excellent, but the shower/bath uses a curtain, and, despite my best efforts, when I finished my shower, the small tower I set on the ground was soaked, which in this case was a good thing or the whole bathroom floor would've been flooded, and this was a short shower.
* After this I twisted the towel to drain as much water as I could from it, turned on the wall heater and hung the towel to try and dry it as I knew I would need it the next day. After a while, once the towel was dry I tried to turn the heater off, the handle that controls the heater was turning but I could not turn it off.
* The mattress was very hard, spring only, in the morning my back was hurting, I've been to a few hotels in the past, this has never been an issue.
* Finally the room, for an "executive" room it was a disgrace. The walls were dirty, really dirty, doesn't take an effort to see it as soon as you enter the room, there were holes on the wall beside the bed, the bedside lamp didn't work, the windows are so high I felt like a child in an adult's room.
In sum, this was a nightmare, not worth the money I spent on the stay, had I needed to stay more time I would've changed hotels. I realise that with covid the hospitality industry has been painfully hit, but this is unacceptable, utter disgraceful for anyone in the industry, next time I'm in Manchester I will not be staying at this hotel.
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Date of stay: April 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Listen - if you’re coming to Manchester City Centre I assume you will only be using your hotel room for sleeping, washing and getting ready. This hotel is slap bang in the city centre! And extremely affordable. Location and value for money are 10/10.
Yes the hotel and room decor is dated. But my TV worked, the water was hot, the bed was comfortable and the rooms were spacious and warm. WiFi was only free for 20 minutes. Not luxury but did the job for me!
Since it’s in the city centre, it’s a little rough at night time near the entrance, but the hotel can’t be faulted for this. There is security on the door after midnight.
I’d probably stay here again.
Yes the hotel and room decor is dated. But my TV worked, the water was hot, the bed was comfortable and the rooms were spacious and warm. WiFi was only free for 20 minutes. Not luxury but did the job for me!
Since it’s in the city centre, it’s a little rough at night time near the entrance, but the hotel can’t be faulted for this. There is security on the door after midnight.
I’d probably stay here again.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Don't go if disabled as the entrance buzzer doesn't work and you'll wait ages before anybody comes and the customer service when they arrived was appalling felt like it was too much to ask for help.
They charge for service dogs, which the reception staff don't even know how to process so the check-in process takes ages, the receptionist next to us checked in at least 5 rooms before we has finished check-in. That was after an half hour wait in the queue so it took an hour to check-in with no apologies.
There are notices telling you about breakfast but the staff never asked if we wanted it or where to go for it.
The building is run down and the ceilings on the fourth floor corridor had holes and paper hanging off.
The bedroom itself was ok, just basic room. The bathroom needed updating as lots of the tiles were cracked.
We tried to have a nap before going out but the housekeeping team were rather noisy and the constant banging doors they used left me with no sleep.
Overall rather disappointing stay, never to be repeated
They charge for service dogs, which the reception staff don't even know how to process so the check-in process takes ages, the receptionist next to us checked in at least 5 rooms before we has finished check-in. That was after an half hour wait in the queue so it took an hour to check-in with no apologies.
There are notices telling you about breakfast but the staff never asked if we wanted it or where to go for it.
The building is run down and the ceilings on the fourth floor corridor had holes and paper hanging off.
The bedroom itself was ok, just basic room. The bathroom needed updating as lots of the tiles were cracked.
We tried to have a nap before going out but the housekeeping team were rather noisy and the constant banging doors they used left me with no sleep.
Overall rather disappointing stay, never to be repeated
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wouldn't stay here again! Wanted to keep an open mind despite the negative reviews! The place needs a complete overall, staff seem to be doing their best but overall standard is very poor. Decor tired, stains on walls, fixtures and fittings coming apart, hanging off! Air con not working, you had to pay extra for a window!! Rubbish, glasses, laundry trolleys left in corridors, reception check-in disorganised, long cues. Health & safety procedures etc need addressing.
We had only one set of towels in room, no spoons, tiny bags of tea etc in a plastic bag, very limited range,
Phoned a number of times prior to arrival, no-one answered phone, no response to emails (sent twice) Booking agent couldn't even get a response on phone!
Long queues at check-in!!
Overpriced!!!
We had only one set of towels in room, no spoons, tiny bags of tea etc in a plastic bag, very limited range,
Phoned a number of times prior to arrival, no-one answered phone, no response to emails (sent twice) Booking agent couldn't even get a response on phone!
Long queues at check-in!!
Overpriced!!!
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Date of stay: September 2021
Rooms
Location
Service
Room Tip:Â check-in 4pm check out 10am! Very central mins from coach station, northern quarter less than...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rebecca France asked a question Mar 2023
Huddersfield, United Kingdom159 contributions14 helpful votesDoes anybody have a email address for this place ?
As far as I’m aware, there’s only a central Britannia contact centre (phone and online) …
Phone 0333 323 1574 and ask to be put through to the Manchester Hotel
Probably best to phone as I got straight through .. I didn’t get a response on the form
I have stayed twice in this hotel in Manchester, l personly would not recommend it to a human being, its absolutely filthy. And its getting worse. Book somewhere else, please.
Don’t think so
I’m not sure but must say the morals of what goes on then not sure it would be the best choice. Google murder at the Manchester Britannia hotel last couple of year I think
I would strongly recommend that you find a different place to stay.
Highly unlikely you will be getting either a window, any sleep or a clean place to stay at the Britannia Hotel Manchester.
I suspect the place is being used as a homeless refuge at the moment.
Please read the tripadvisor reviews.
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PRICE RANGE
RÂ 856 - RÂ 2,015 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
britannia hotel manchester, manchester britannia hotel
LOCATION
United KingdomEnglandGreater ManchesterManchester
NUMBER OF ROOMS
363
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Britannia Manchester Hotel
Which popular attractions are close to Britannia Manchester Hotel?
Nearby attractions include Virtual Hideout Manchester (0.4 km), Breakout Manchester (0.4 km), and Treasure Hunt Manchester (0.3 km).
What are some of the property amenities at Britannia Manchester Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and breakfast buffet.
What food & drink options are available at Britannia Manchester Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Britannia Manchester Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Britannia Manchester Hotel?
Conveniently located restaurants include Teppanyaki Chinatown, Manchester Sora Restaurant, and Sangam Manchester City Centre.
Is Britannia Manchester Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Manchester.
Does Britannia Manchester Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Britannia Manchester Hotel?
Many travellers enjoy visiting Ordsall Hall (2.9 km), Granada Studios (1.1 km), and Victoria Baths (2.5 km).