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Hilton Maidstone

Traveller (247)
Room & Suite (84)
Dining (33)

About

Location
Cleanliness
Service
Value
GreenLeaders Silver level
The Hilton Maidstone hotel is within easy reach of the town centre and the M20 motorway. The hotel has a health club with indoor pool, treatment room and a sauna. Enjoy Seasons Restaurant and The Court Bar, or do business in the 8 meeting rooms. Nearby Kent attractions include Chatham Historic Dockyard, Historic Rochester, Leeds Castle and Kent Life.We have also been awarded Silver for Green Tourism.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Free Internet
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Paid Wifi
Public Wifi
Sauna
Wheelchair Access
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Room features
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:25% off* - Flash Sale
Hotel deals

Location

Full view
40Car recommended
Grade: 40 out of 100
461Restaurantswithin 10 km
147Attractionswithin 10 km
1 892Reviews
300Photos
14Q+A
100Room tips
Traveller rating
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  • English
Popular mentions
Let’s spoil ourselves with a couple of large gin and tonics !!!! ............. £27 !!!!!!! An ok stay, that’s all I can say. Had to ring down for more milk and tea for the tray in the room, not very generous on that part. TV was at an odd angle to where the bed was. Could hear
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Hotel's Favourite
I have now been here 3 times during the last year with friends... it’s become our little meeting place on a cold or rainy day! Absolutely love it... food fresh, staff so friendly nothing is too much trouble! Last minute booking is easy, Location is good, everything clean and
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Response from Jessica P, Personal Assistant to the General Manager at Hilton Maidstone
Responded 03 Feb 2019
Dear Laura-Lizzie1 Thank you for your review. I am pleased that you had another enjoyable Afternoon Tea with us and find our hotel welcoming and comfortable and that our team members are friendly. I shall ensure your kind words are shared with our team and we look forward to welcoming you back soon. Kind regards, Jessica Lawrence, PA to Leonardo Gagliano, General Manager
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I stayed for one night with my husband. Staff all very pleasant and room spacious and clean. It was a Sunday overnight stay as we were visiting friends in the area. The restaurant was closed so we had to order a meal from the bar. I had Welsh rabbit. The portion was minute and
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Response from Jessica P, Personal Assistant to the General Manager at Hilton Maidstone
Responded 3 days ago
Dear Angela I, Thank you for your review. I am pleased that overall you enjoyed your stay with us and found our rooms spacious and comfortable, our team members pleasant and our breakfast choice varied and good. With regards to the Welsh Rarebit that you had in the bar, my apologies that you were not satisfied with this. Our menus and item prices are set by our head office and our kitchen team does have to stick to the specifications provided. Any Welsh Rarebit recipe includes mustard and my apologies that this is not stated on the menus. Your feedback will be shared with our head office team to ensure that this is looked into in the future. I am confident that had you brought this to our team's attention, then they would have done their best to offer an alternative and make this right. Thank you for bringing this to our attention and I hope we will welcome you back in the future. Kind regards, Jessica Lawrence, PA to Leonardo Gagliano, General Manager
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had lovely stay here. The breakfast was awesome and a great range of vegetarian/vegan options. Couldn't get on to wifi and the restaurant prices were a bit expensive for my liking, but overall a lovely place to stay.
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Response from Jessica P, Personal Assistant to the General Manager at Hilton Maidstone
Responded 3 days ago
Dear Suziew849, Thank you for your review. I am pleased that you enjoyed your stay with us and found our breakfast great and our range of vegetarian and vegan options good too. My apologies that you experienced issues with our wifi. Please do always bring these matters to our team's attention as I am confident that they would have done their best to help. Thank you for bringing this to our attention and I hope we will welcome you back in the future. Kind regards, Jessica Lawrence, PA to Leonardo Gagliano, General Manager
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Do you want to be kept up all night with people partying loudly in the adjacent room and have CIGARETTE and DRUG smoke invading and filling your room at 3am from under the ill fitting door, then this is the hotel for you, if you want a reception desk that does not answer your
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Response from Jessica P, Personal Assistant to the General Manager at Hilton Maidstone
Responded 4 days ago
Dear Rie1970, Thank you for your review and I am sorry to read of your experience. Please be assured that this is not our usual standard and I can assure you that this matter has been thoroughly investigated and the room in question was spoken to. Our sincerest apologies if this was not communicated to you. We take all matters seriously, in particular those that are disturbing our other guests and we can only apologise for this disturbance. I would also like to reassure you that I shall be speaking with our night team and front office team and will be retraining them further should such an incident occur again. I believe that you were provided with the email address for our Deputy Manager. Please do contact him regarding your experience and we will endeavour to make it right for you and I am confident that we can restore your faith in our hotel. Thank you for bringing these matters to our attention and we look forward to hearing from you. Kind regards, Jessica Lawrence, PA to Leonardo Gagliano, General Manager
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Worn out office chair.
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Zimmer
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Twin double view
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Hi Lynn, Yes we do have spa treatments at an extra cost and would need to be booked in advance. Please contact 01622 734872 or visit the Rose Sanctuary Website to view a list of treatments and their costs. Kind regards, Jessica Lawrence
1 vote
Hi Is there a mini fridge in rooms?
Hi Sambo15 Our rooms don't have fridges in them, but we are able to add one upon request. If you would like one, please contact our hotel directly and we can add this to your booking. Thank you Jessica Pollard, PA to Leonardo Gagliano, General Manager
1 vote
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Dear Joanne405, Yes we do have 4 disabled car parking spaces that are right outside the front of the hotel. With regards to the pool, we have steps that go down into the pool that are not the completely vertical ones. However, we do also have a pool hoist that are team are able to help you with. I hope this helps, but please do not hesitate to contact the hotel directly on 01622 734322 if you have any other questions. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager
0 votes
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Is there early check in available
Hi Sheena Apologies for the delay. We are unable to guarantee early check in but it is always worth calling the morning before you arrive to see if it is possible. We are able to make notes on your booking to let our housekeeping team know as well and we will try our best to accommodate this. As Max says, if we are unable to give you a room, we can take your luggage and place it in the room ready for your arrival. If you have any other questions, please contact the hotel on 01622 734322. Regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager
1 vote
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"Try to get a courtyard-facing room."
"Room 187 next to the pool"
"Double bedded room on ground floor overlooking the garden."
"No specific room preference"
"Check out your room before accepting"
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PRICE RANGE
US$90 - US$153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton maidstone hotel maidstonehilton international maidstonemaidstone hilton international
LOCATION
United KingdomEnglandMaidstone
NUMBER OF ROOMS
146
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