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Mercure Telford Centre Hotel

Forgegate Telford Centre, Telford TF3 4NA England
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Traveller (88)
Dining (28)
Room & Suite (25)
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About

#6 of 24 hotels in Telford
Location
Cleanliness
Service
Value
Travellers' Choice
Stay right in the town centre at Mercure Telford Centre hotel. Just a 7-minute walk from the nearest train station, it's an ideal location for a business trip, conference or weekend break. Immediately off Junction 5 of the M54, the hotel's location enables our business travellers to easily commute to Telford International Centre. Each of our 153 stylish, comfortable rooms includes amenities like wireless high-speed Internet and digital TV channels. Located on-site, the Iron Masters restaurant offers contemporary local and international dishes and the bar shows live sports. Keep up with your routine at the hotel's gym, or get in a few laps in our indoor pool. You can also make use of the sauna. Ideal for weddings or conferences, our spacious meeting facilities accommodate up to 475 guests. Our hotel also offers ample parking for those travelling by road.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Business Centre with Internet Access
Parking
Wifi
Adult pool
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Massage
Steam room
Baggage storage
Non-smoking hotel
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Russian, Polish
329Reviews5Q+A51Room tips
Traveller rating
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  • 25
Time of year
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Jonathan D wrote a review Jan 2024
Leicester, United Kingdom1 contribution
We stayed here on the 27th January, almost everything about the visit was pleasant until we got to the restaurant. I would like to point out our server Yuen was lovely and could not do enough for us. However the food we were served was terrible!! I myself had the “bruschetta” to start which was the most terrifying thing I’ve ever seen, soggy!! Oily!! It was completely inedible. The mains came everything was nice and hot but there was no flavour!! Everything was obviously frozen food, which is really disappointing considering everything else has been fabulous.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kyle Griffiths, General Manager at Mercure Telford Centre Hotel
Responded 30 Jan 2024
Dear S3908ENjonathand, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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goodeater999 wrote a review Jan 2024
Costa Teguise, Spain4 contributions8 helpful votes
We recently attended a prize giving ceremony for the weekend at this hotel and decided to stay an extra night to make the long journey worthwhile - and we are so glad we did! Centrally located and really easy to get to from the M54, there were so many amenities nearby and a decent indoor shopping centre on the doorstep. The facilities in the hotel were readily available, the rooms were clean and lovely and warm and the staff were brilliant. Oh, and the breakfast was top class! Special mention to Steph and Dean who manage the place and thanks for a cracking weekend.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kyle Griffiths, General Manager at Mercure Telford Centre Hotel
Responded 26 Jan 2024
Dear goodeater999, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Annette S wrote a review Jan 2024
Dublin, Ireland21 contributions12 helpful votes
Unfortunately not a great experience. Rooms very tired. We stayed for 4 nights - 1 night only one towel between two people..... had to go to reception to request more. Next night, no towels at all. Cleaning was hit and miss - some of the staff were excellent, however one waitress and chef were quite rude when we asked for something extra at breakfast.... we were really embarrassed at how they treated us. We spoke to the duty manager who advised we would be contacted via email as they agreed this was not acceptable.....surprise .... no email. Very disappointing.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kyle Griffiths, General Manager at Mercure Telford Centre Hotel
Responded 22 Jan 2024
Dear AnnetteS493, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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peter b wrote a review Jan 2024
1 contribution
We had a fantastic break at this hotel we had a fantastic breakfast so we decided to have our evening meal at hotel where we were looked after by yvon and Chris the service was first class would use again this hotel is awesome for a short break would highly recommend thanks for a great stay
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kyle Griffiths, General Manager at Mercure Telford Centre Hotel
Responded 22 Jan 2024
Dear peter b, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jenni G wrote a review Jan 2024
Bingham, United Kingdom30 contributions20 helpful votes
Great location for local chess tournament. Yuen served us in the restaurant on our 2nd night and was fabulous. Very accommodating and lovely. Will be checking out prices for mecure on future visits. Plenty of parking and very close to local amenities and shops
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kyle Griffiths, General Manager at Mercure Telford Centre Hotel
Responded 15 Jan 2024
Dear 338jennig, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Yuen. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shannon M wrote a review Jan 2024
1 contribution
Enjoyed my stay at the hotel. Amy on bar gave great service throughout the night and was very friendly. She helped me find what I was looking for and showed great attitude to work. My room was fresh and clean
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kyle Griffiths, General Manager at Mercure Telford Centre Hotel
Responded 13 Jan 2024
Dear P4044BQshannonm, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew T wrote a review Jan 2024
1 contribution
Went in January for 2 days to play in the chess and absolutely loved the trip. Room was perfect, food was great and staff were fantastic. Only got the name of Peter and Luiza staff wise and they were fantastic but everyone made us feel very welcome. Will definitely be back.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kyle Griffiths, General Manager at Mercure Telford Centre Hotel
Responded 10 Jan 2024
Dear andrewtA3016AD, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Peter & Luiza. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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G B wrote a review Jan 2024
1 contribution
Stayed over in room 435 for a company Xmas party. Having arrived early evening i was in a hurry so didnt see the full extent of the room until the next morning. The levels of mold & dust were disgusting, even the dead flies on the Windowsills were mummified. I found it unacceptable to even have this room open let alone have it available to paying customers. The young lady on the front desk was rather blasé about it and would mention it to the cleaners, not great! One positive were the breakfast staff the following morning, who were all nice and polite and couldn't help enough.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kyle Griffiths, General Manager at Mercure Telford Centre Hotel
Responded 07 Jan 2024
Dear U8260ZUgb, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I currently conducting a full investigation with our head houskeeper regarding the above. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JC C wrote a review Dec 2023
1 contribution
The location of this hotel is very convenient and all the staff are friendly. Special thanks to Shan for providing top service for our dinner . I was completely impressed with her customer service .We definitely come back next time
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kyle Griffiths, General Manager at Mercure Telford Centre Hotel
Responded 25 Dec 2023
Dear jccF7985SD, Thank you for taking the time to share your feedback about your recent stay. We are delighted to hear that you enjoyed the food and service provided by Shan during your dinner - it is fantastic that her customer service made such an impression on you. We are also pleased that you found the location of our hotel to be convenient and the all staff friendly. Here at Mercure Telford Centre Hotel, we strive to provide a pleasant experience for each of our guests and it is a pleasure to hear that we succeeded in doing so for you. It would be our pleasure to welcome you back on a future visit! Sincerely, Kyle Griffiths, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zoe W wrote a review Dec 2023
Cardiff, United Kingdom18 contributions11 helpful votes
I stayed at this hotel with some friends for a girls weekend shopping trip. Hotel is a great location close to the main shopping centre. Check in with quick and easy with friendly staff. We had a meal at the restaurant for the first night which was delicious and good value. Breakfast was also included which was very good with lots of options to suit all. Hotel has a lovely swimming pool which was nice to have a relaxing swim after a busy days shopping. Will definitely be returning in the new year. Thank you all for making our stay a wonderful experience
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kyle Griffiths, General Manager at Mercure Telford Centre Hotel
Responded 21 Dec 2023
Dear 121zoew, Thank you so much for taking the time to share your wonderful experience with us at the Mercure Telford Centre Hotel. It's fantastic to hear that you enjoyed your girls weekend and that you were pleased with our quick and convenient check-in process and friendly staff. We are delighted that you enjoyed the restaurant and breakfast, as well as our swimming pool. We appreciate your kind words and hope to see you again when you return in the new year. At Mercure Telford Centre Hotel, we strive to provide an unforgettable experience for all of our guests and we are delighted when they leave feeling satisfied. We thank you again for your kind words and look forward to welcoming you back soon. Sincerely, Kyle Griffiths, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Telford area.
PRICE RANGE
R 1,415 - R 2,377 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park inn by radisson telford hotel telford, telford park inn, park inn telford
FORMERLY KNOWN AS
The Telford Centre Hotel By AccorHotels
LOCATION
United KingdomEnglandShropshireTelford
NUMBER OF ROOMS
153
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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MERCURE TELFORD CENTRE HOTEL - Reviews & Price Comparison (England) - Tripadvisor