Hotel was fine as far as facilities go, but we were disappointed with our room which was essentially in a separate building at the back of the car park. Perhaps because we had booked with Booking.com we were shuttled to the "poor" rooms but we had paid £121.50 for the night and we expected better. The room was stale and felt as if it wasn't used much. The venetian blinds must have had 2-3 years worth of dust on them and needed a good clean. Prices in the bar were above average and there was no attempt made to socially distance people in the breakfast room. We felt a Premier Inn would outshine this place!
This is a typical city hotel that has clearly seen better days. Some of the interior fittings and decor show that it was a more "classy" place in the past. However, I think it is above average and I would have given it three and a half stars if I could. (Why is there a jump in the ratings from "average" to "very good"? Surely you need a "good" category?) Having said all that, our room was fine and the bed comfortable. We had dinner in the hotel's restaurant and both the menu and the food were good. (I can recommend the lamb shank.) Would we stay here again if passing through Inverness? Probably.
We booked this well in advance. Well before we knew there was a cycling event in Inverness that day. The hotel met our requirements and was chosen primarily down to the fact they accepted dogs. Breakfast was filling, if a bit like I felt like I'd been trasnported back to the 70's with the decor. Again, functional for our requirements.
Had a one night stayover for business purposes and I found the hotel more than fit for purpose with lovely rooms. The staff were very friendly and welcoming and the facilities were good with a nice pool and sauna which is always a bonus. Would highly recommend this for good old fashioned Highland hospitality
just had 4 days here lads whisky tour excellent staff very helpful , food good, good value for money will book next years tour and stay here , thank you to staff for being so helpful yes it is a bit dated but running hotel in todays market cannot be easy too many people expect 5 star accomodation at lidl prices these staff try thier hardest in very difficult times give them credit they deserve it
Exceptional friendly staff. Incredibly welcoming to the dogs and us. Could not have been more helpful. Bed comfortable, room a bit warm and a little dated Food was very good. Great location in Inverness. Would definitely stay again. Thank you
My family (husband, 2 young kids) stayed at the Craigmonie last weekend for 2 nights. Throughout the entire stay all the staff were incredibly friendly, helpful, chatty and responsive which always makes a stay anywhere so much more pleasant! We only ate breakfast at the hotel which was sufficient, with enough options to keep us all happy; the quality of the food was good overall. Our maisonette room was fine, the pop up bed my youngest slept on had a wooden slat/panel missing underneath but apart from that we were all comfortable enough of nights. We used the pool each morning which was really nice, great for the kids as reasonably warm water but the changing rooms were pretty cold as no heating apparent. Sadly on our last morning water came through the ceiling above the stairs under the shower when my daughter was in it which leads to my final comment in that the hotel just seems a little dated and could really do with some fresh decor, carpeting/flooring, to bring it up to date a bit.…
Overnight stay en-route, pleasant location, easy to find and plenty of car parking space. Large room and bathroom, all functions worked as expected so no complaints. Good night's sleep. Bar area with comfy seating, but the hotel was hardly busy so not able to judge on how it would cope when so. Didn't dine in as we arrived early evening and ate out as we had plenty of time. Breakfast, very good, buffet with a good hot and cold selection and well attended to by the staff although as with all buffet breakfast don't leave it too late.
Just back from a 2 night break at the Craigmonie hotel. We stayed in a family maisonette room and had read the reviews and knew what to expect. Yes the rooms are in need of serious updating. With the size of the rooms they have so much potential if money was spent on them. The room was split over 2 levels and massive. Decent sized living room area where the staff had made up a single bed and sofa bed. Big patio doors which looked onto the pool, but remained locked. Private front door which was a bonus as had the dog. Upstairs had a large bedroom which again had a large patio door which looked onto the pool area. Large superking sized bed. Not all plugs and light switches worked. Bathroom also located upstairs. Shower was good and powerful. Again bathroom really needs updated as cracked bath panel. Yes the hotel is tired and needs money spent on it but for the price we paid it wasn't too bad. What I can give 5 stars to is the staff. The staff are a credit to the hotel. Everyone is friendly, and I mean everyone. Desk staff, waitresses, cleaners and chef. Can't do enough for you. Positives: Dog friendly Staff Breakfast. Lots of choice. Cereals, fruit, yoghurt and toast. Staff again attentive and offer refills. Pool - open 9am-9pm, pool cosy. Location: 10 minute walk to the castle. 2 minute walk to Walker Park. Which was great with the dog and kids. Negatives: Room did need updated. Very tired. Carpets threadbare and not all the electrics worked. Cause of COVID, room not cleaned but knew to go to front desk for towels, loo roll and teabags. Pool changing rooms are a bit iffy. I would actually stay at the Craigmonie hotel again as the staff do make the hotel.…
Just checked out of The Craigmonie Hotel after a 5 night break. I want to say a massive thank you to the manager Neil who was super generous to us which was highly appreciated. The staff at this hotel could not have done any more to make us feel welcome from making our booking to checking out. Every member of staff is a credit to this hotel. Callum checked us in efficiently and helped us allocate our rooms. He is very knowledgable and always smiling. Danielle on reception helped provide things we needed throughout our stay. Hazel was really nice and she made our dog feel at home. The housekeeping staff Liz, Kirsty, Kia and Claire were very prompt with servicing our rooms and making sure we had everything we required. Jennifer who was serving on the bar was also very friendly and professional. This warm, charming hotel has left a very memorable experience for us. We felt very safe with all the Covid measures still being implemented and such a bonus to be dog friendly. We hope to see you again soon in the near future. Massive thank you again. From Dahryn (Dundee) x…