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Hilton Cardiff

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Traveller (768)
Room & Suite (329)
Dining (63)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Platinum level
Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Paid Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Park View
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
209Restaurantswithin 0,5 km
78Attractionswithin 0,5 km
3 741Reviews
846Photos
36Q+A
100Room tips
Traveller rating
  • 1 768
  • 1 156
  • 501
  • 195
  • 121
Time of year
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  • English
Popular mentions
I have stayed here countless times. As a Hilton Honors Diamond member there are some good benefits mainly free breakfast and access to the Executive lounge and a decent chance of a room upgrade. I visited the executive lounge this evening and I was impressed with the canapes,
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Response from CWLCardiff, General Manager at Hilton Cardiff
Responded yesterday
Dear BevAlan Thank you for your great review and it was a pleasure to have you back with us and thank you for your loyalty to Hilton as a Diamond member. I am thrilled you enjoy our food offering in our executive lounge and please continue to enjoy. I have noted your feedback regarding our plugs and TV channels which I will share with my operations team so we can further improve our service to our customers. Thank you for your valuable feedback. We look forward to seeing you again soon. Kind Regards M Fagan General Manager
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Hotel's Favourite
I just love this place. Was supposed to go here the middle of December for our anniversary but unfortunately both my husband and myself were unwell with chest infections. Was really very nice to go here after Xmas as something to look forward to. As I’ve said before we only live
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Response from CWLCardiff, Manager at Hilton Cardiff
Responded 01 Jan 2019
Dear Pat and Phil, A big thank you for your review and our pleasure to welcome you. Your comments regarding our amazing team are so great to read and I am so happy to read your fantastic feedback. I am so happy that you enjoyed the food from our metropole lounge which you were able to enjoy in your room. I do look forward to welcoming you back soon. Kind regards Marie Fagan General Manager
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Stayed for one night and upgraded from an executive room which would have been on the 7th floor with views of the castle. We upgraded to a junior suite for a small charge which was on the 4th floor. Room 414. This room was opposite the Slug and Lettuce pub and around the corner
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Response from CWLCardiff, General Manager at Hilton Cardiff
Responded yesterday
Dear WelshLorna Thank you for taking the time to write your review. I was pleased to receive your great comments regarding our executive lounge, team of staff and our food on offer and thank you for your fantastic feedback. Please do accept my sincere apologies for the issues you have highlighted during your stay and I will be sharing your comments with our senior management team and I am sorry for the disappointment caused to you and your partner. I do hope that despite your experience and comments on this occasion you will consider staying with us again in the future. Kind regards M Fagan General Manager
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Had a 5 night stay in this lovely hotel to celebrate my birthday. This was our 3rd stay and we love the location being so close to the city centre yet far enough away to not be too noisy. Our room overlooked the castle and had everything we needed. There was a problem with the
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Response from CWLCardiff, General Manager at Hilton Cardiff
Responded yesterday
Dear jeanetteandgoat Thank you so much for your great review and it was a pleasure to have you with us for your birthday. I am thrilled to receive your wonderful feedback and delighted that my team rectified the issue you encountered with your water temperature. We look forward to seeing you again soon. Kind Regards M Fagan General Manager
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I don’t usually stay in chain hotels but did for five nights in Cardiff. Excellent location. Room was well equipped with very large bathroom. Staff were very responsive when needed. Good informal dining in lobby bar and a convenient attached Costa coffee. I would definitely stay
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Response from CWLCardiff, General Manager at Hilton Cardiff
Responded yesterday
Dear LVLTO Wow thank you so much for your 5* review which is fantastic. All of your comments are great, thank you so much and we look forward to seeing you again soon. Kind Regards M Fagan General Manager
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All photosTravellerRoom & SuiteDining Business Centre & Event RoomsFamily and Play Areas
Photo provided by managementHilton Cardiff
Guest room
Flower garden & the clock tower at Cardiff city hall
View from window, albeit with a zoom lens ;-)
The metal trash container in the bathroom broke my fall when I slipped, and the the left side of my head hit the metal container. If it was not for the metal container, I could have been seriously hurt, if my head hit the floor directly.
The rubber edges on the shower stall glass door was coming loose, and it caused the water from the shower to leak outside.
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Yes but if you have another card they will accept that too.
0 votes
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Hello Tia, Floor to ceiling windows are available on the 7th floor on the Castle side. Kind regards LStride
0 votes
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No it’s not a problem at all! Our check in was 3pm but arrived at 11:30am and they happily parked the car for us!Hope that helps 👍
1 vote
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Only to reach the executive floors.
1 vote
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"Ask for a room with a castle view."
"It would be nice to have a castle view, not sure how you get one."
"Don't accept a Family Room with interconnecting doors, unless you are a family. They are not sound proof"
"Lovely Castle View Rooms, which are quieter"
"Very happy with my junior suite"
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PRICE RANGE
US$101 - US$546 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton cardiff hotel cardiffhilton international cardiffcardiff hilton internationalcardiff hilton hotel
LOCATION
United KingdomWalesSouthern WalesCardiff
NUMBER OF ROOMS
197
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