Upon returning from a long stint In Afghanistan, both myself and my wife had a lovely overnight spa break to look forward to, courtesy of our best friends. Luckily I read some of the reviews a day or so before arrival so the majority of what I’m about to list isn’t a surprise! Here it goes…😖 1. We booked our spa slot first as check in was 1500. - changing rooms were far too small, with only one shower and one small changing room. My wife discovered the ladies had no toilet roll or sanitary bags. Ok no major issue however she made the receptionist aware and the reply was ‘ ok no one has mentioned it’. Reactive rather than proactive! Initial thoughts were that the place was dated with soggy wet towels placed ‘conveniently’ on the floor from the changing rooms to the pool area. Disgusting, especially during COVID 19 where the only measure in place was some sticky hand gel at the reception. The pool bar wasn’t open for drinks with a couple of glass tumblers sitting on the bar top. The steam room was pathetic with a lack of maintenance evident, with 3 floor tiles missing. I rang the spa a few days earlier, with the intention of booking us both a few treatments. I was told that it was fully booked and that these are fully booked at least 1 months in advance. Where they get their custom from is beyond me as unless I’m blind not 1 person ventured in or out of the treatment rooms during our time in the spa area. Also people must travel by taxi to the hotel as the car park was literally empty. Even though a common theme during our 18 hour stay was ‘we are busy’. Having returned 50 mins later the ladies still hadn’t been replenished. By this point my wife is annoyed. Again mentions it on the way out telling the receptionist it’s not acceptable. A weak apology given in return. 2. After our swim we checked in at reception. The man wasn’t welcoming and was under the impression that the package hadn’t been paid! I assured him our friends had booked this around Christmas time for us and after a vacant look and a lot of flapping with paperwork he realised that it had been paid in full. 3. Now off to the ‘Balmoral suite’ where we would spend our night. Again tired looking decor and literally 1/4 of a toilet roll. I went to reception and asked the guy for more. He said he would bring it along shortly. 30 mins went by still no show, so I rang reception again and gave him my room details. By this point I’m starting to extremely annoyed!! Another 15 mins went by and I rang again and told him I’m getting slightly ‘tired’, he apologised and told me he’d went to the wrong room. 5 mins later I received said toilet roll. 4. Being a 4 star I expected a few complimentary biscuits to go with coffee, no? Or is that just me. The room had 3 telephones of which I have no idea why. If I’d have had more time i the room I surely would have located other negatives. 5. Next off the the bar for our arrivals drink. This was like something from the 1940’s very tired looking. The barman advised me that the card machine was broken, cash or pay at reception when leaving, very convenient I thought! Pint of Stella was ‘watered’ down. I asked if he had any bar snacks, you know like crisps and nuts. He gave me a look as if I had just held him at gun point. ‘You want bar snacks’? Yes mate! He proceeded to unlock a few door and came back with the only bar snacks they held which was salted backed crisps, never mind they will do. £1.50 a packet. 😆 I asked if he thought the place was worthy of 4 stars he almost choked and said of course it was! I just laughed. 6. After a refreshment and a shower it’s off to dinner where I had booked a table for 1900 3 days prior to arrival, only to find out that our reservation hadn’t been made. I spat my dummy out by this point as the culmination of all the negatives came to a head! The barman came over and said we are busy but don’t worry we will fit you in. I looked around literally 2 tables of no lore that 4 people, clearly there idea of busy is different from mine. 7. 3 course Al ma carte…. After I finished my starter the Waiter took my plate and proceeded to take my wife’s even though she was still picking away at sals leaves. We both had booked what was advertised as Sirloin steak. Upon it being place down I was not at all impressed. It was not a Sirloin but more like a Flat Iron accompanied by a few anemic chips tomatoes and mushroom. How on gods earth is that valued at £26.50 beggars trust me, trust me when I say this you get better steaks at Wetherspoons! The so called peppercorn sauce was more like a thin gravy. I called the waitress and demanded this be removed and id chose something different, so I ended up with lamb casserole which was identical to a microwave meal, again around the £19 mark. The only bonus about dinner was the 2 bottles of red we had. The ladies toilet in restaurant had no hand towels and no hand dryer! Pathetic!! 8. Breakfast- dare I mention it. Sausages- cheap tasteless, half cooked. Bacon - tasteless Scrambled egg - ‘bitty’ as though it had been put though a food processor in order to make it stretch. Beans - cheap, bland Pastries- dry and rock hard Fresh fruit - absolutely nothing fresh about it. Uncovered, as though been sitting for days. All in all I wouldn’t recommend this to anyone!! An utter disappointment and disgrace that they can be given a 4 star. That bad that we left @ 0900 and didn’t go to our spa slot which was @ 1000. The staff showed a complete lack of people skills and should not be working at a resort like that. COVID cannot be blamed for this comedy show that we both experienced.…
Great facilities, kind staff, extravagant interior. I appreciated all the extra touches; bar at the pool, nice decor touches like twinkle lights in the steam room, music & mood lighting in treatment room etc. The afternoon tea was very tasty, bread was soft and fresh and the scones came out warm. Only weird thing was that the afternoon tea was served with green tea instead of normal tea. Not sure if this was because they were out of tea or because the waiter was new. I didn't mind though. I had read a few bad reviews and almost didn't book but I'm glad I did. I would definitely go here again.
This place is tired and in need of a refurb. Rooms are ok, although the room we were initially placed in was awful. Second room was a decent size, clean, but dated in decor and style. Around the hotel, carpets are threadbare and fittings are well worn. Staff were ok, but a little slow at times. This was a one night night stay as it was close to a restaurant we were visiting. If you are looking for a luxurious stay, this probably isn’t the place. Breakfast was ok.
Foyer looked good when we walked in! But oh dear the rest of the hotel & rooms doesn’t look as though it has been decorated sine the 1980’s! Dinner was bland, breakfast just as bad. Thankfully for second morning we booked breakfast elsewhere (£9 dearer but delicious and we ate it all)! On a plus note the pool was nice and we must say the staff were very friendly, helpful & polite. The location was good for visiting Maidenhead.
Booked an overnight stay in a suite for a special occasion. The room was beautiful, but not well kept - the balcony was dirty, with cigarette butts on the floor, the shower head was held up with tape. On arrival at the spa we were told the gym was closed, beds were not being cleaned between guests, and nobody was manning the bar. We were extremely disappointed with dinner - the photos on the website do not reflect what is actually being served, they ought to be taken down. There was also only one beer available on tap. Breakfast was also disappointing, the coffee was lukewarm and weak, and the food was bland. Having contacted the manager and not had any response, my only option is to write this review to try to help others avoid wasting their money.