If this totally negative review helps 1 person decide if they want to book then Mission Accomplished Complaint Ref, WHB-1830164-B8L6 I haven't heard from you since your confirmation of my Email of 27/6/23. Please can you inform me of your investigations into the incidence inflicted on us by the staff in the attached restaurant to your hotel in Salisbury and what you propose to do to rectify our loss of money and the reasons I booked with you in the first place..... Which was, my Disabled wife and I had planned and booked an escorted tour of Stone Henge for 11Am 17/6/23, as your hotel was the nearest, I of course booked there, we had used your chain hotels for many years all over the country and always have found it good with no problems. I reiterate:- We booked with you online and paid upfront for a 2-night stay including Breakfasts. On our outward journey to Salisbury, we received a text informing us you could not offer an evening meal, This wasn't a problem as we could go out and eat Else-ware. On the morning of the 17th, we went to the restaurant and gave our names and asked for a table, I was met with a reply of "you're not booked" I replied "But we were not aware we should have booked" The surly attitude given was totally uncalled for, and no amount of pleading would alter her attitude, she said "all Tables were fully booked for that morning", I looked around the area and there were approx. 10 tables empty at the time, went back to the desk and pointed this out, again a very hostile attitude and no cooperation or care of our situation was given. Whilst this was going on she continued to book in others who had apparently booked a father's day breakfast, and turned away 2 other elderly couples from the hotel who asked for their breakfasts I returned incensed to the hotel reception and spoke with the duty manager who told me I should have been informed of the new booking requirement on arrival, I said we weren't and asked him to try and intercede with the restaurant, he said that he had no jurisdiction as they both traded under different management. I then asked for the monies we paid for the 2 days breakfasts and that night's cost of staying be refunded which he did immediately with apologies, and gave me a receipt for it to be credited to my bank. My further point now is, Our reason for the visit was now compromised as we had no time to return to the town, get a meal and then meet our scheduled appointment at Stone Henge, by this time we had concluded to cancel our total visit and return home. I now ask for the monies I paid for the stay for the night of the 16th to also be refunded, the whole situation was caused by others not us, my contract and payment was with you not the restaurant, we should have been given the information to enable us to use what we booked, to be honoured. I look forward to your reply and remedy proposals. Sincerely yours, Mr and Mrs C PERHAPS YOU WILL NOW REPLY.…