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All reviews the club lounge pillow menu car park booked a club room city centre new street station building work building site two double beds air con broad street room service business hotel mail box continental breakfast brindley place saturday night
Room 416 on walking through the front door after a long day travel and a late check in.... felt sub standard. I had work to do and couldn't be bothered with asking for a change so went straight downstairs.
But £117 for room only when...More
Response from SamanthaP3028, Guest Relations Manager at Crowne Plaza Birmingham City CentreResponded today
Firstly thank you for staying in Crowne Plaza Birmingham City Centre & leaving feedback about your stay. We cater thousands of guests weekly and only few provide feedback that is very important to us.
Our sincere apologies that your recent stay was not...More
I stay at the Plaza quite often on business, the service is always very very good, very polite staff ensuring that your stay is a pleasurable one. But, last night they went that one step further......
as a Platinum Member I get access to the...More
2 Thank Cockney7
Response from Samantha P, Guest Relations Manager at Crowne Plaza Birmingham City CentreResponded 18 August 2018
Good Afternoon Cockney7,
Thank you so much for taking the time to write such a lovely review of our hotel & team.
It is brilliant to hear that our service is something that stands out for you, as the team do try very hard to...More
had to stay here recently for work, it’s in a good location as it’s very near new street station(approx 5mins walk).
The only issue is, it’s surrounded by building works! they start at 7.30am!
the rooms are quite warm, so if you open the window,...More
Response from DavidSeed3, Owner at Crowne Plaza Birmingham City CentreResponded yesterday
Firstly thank you for leaving a review, we cater to thousands of guests a week & very few take the time to let us know about their experiences. I'm sorry to hear you experienced some issues at the hotel & I agree the...More
The hotel is in a great location, within walking distance of the city center (great shopping and nightlife) and also the train station. And as hotels go, it has the usual high quality standards. What made it stand out for me was the staff. Everyone...More
Overpriced, staff friendly but unprofessional, breakfast busy but typically English. Would you stay there privately Umh not really. No parking.
Management trying hard to change but they have a big challenge. Good luck
1 Thank 423thereg
Response from DavidSeed3, Manager at Crowne Plaza Birmingham City CentreResponded 1 week ago
Dear 423thereg, I'm sorry to hear you didn't enjoy your stay & would be keen if you had any details of your feedback if you'd be able to contact me at firstname.lastname@example.org.
Deputy General Manager
The Crowne Plaza Birmingham City is a 4 star deluxe property, conveniently located in the heart of Birmingham City Centre. Birmingham New Street Station, The ICC, NIA and new shopping developments are just a …Moreshort walk away. Events coming soon-Cirque Du Soleil and Dancing on Ice. The hotel has 312 spacious bedrooms with a variety of amenities including en suite facilities, air conditioning, in room dining, satellite TV and refreshment making facilities as standard.A range of flexible food and beverage options are available to guests in our vibrant, contemporary B1 Bar and Restaurant and 24 hour room service, all of which offer creative menus with healthy options to suit all tastes. Overall, the Crowne Plaza Birmingham City offers great quality accommodation and facilities with service to match - we guarantee an enjoyable experience to all our guests! Less
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