Holiday Inn Express Newcastle City Centre, an IHG Hotel

Holiday Inn Express Newcastle City Centre, an IHG Hotel

Waterloo Square St James Boulevard, Newcastle upon Tyne NE1 4DN England
Traveller (174)
Restaurant
Dining (16)
Holiday Inn Express Newcastle City Centre
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About

4.0
#20 of 82 hotels in Newcastle upon Tyne
4.5 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Newcastle hotel near the train station, with breakfast included and a licensed bar. Holiday Inn Express® Newcastle City Centre hotel is a 15-minute drive from Newcastle Airport (NCL) and 10-minutes from the A1 (M). Direct trains to London and Edinburgh depart from Newcastle station, a 5-minute stroll away. Park for free at the Grainger Town car park, next to the hotel, between 5pm-8am. Cheer on Newcastle United at St. James' Park, 10 minutes away, or catch a show at Theatre Royal, one mile away. Shop 'til you drop at Eldon Square or sample the nightlife of 'The Toon' at the Diamond Strip. Sing your heart out at gigs at the Utilita Arena, a stone's throw away, or take the metro to Haymarket if you're visiting Northumbria and Newcastle University. The infamous Angel of the North and Tyne Bridge are a short drive away. Catch up with friends over a coffee in our open-plan lounge or start your night out in our licensed bar with a refreshing gin & tonic.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Taxi service
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Telephone
Iron
Flatscreen TV
Walk-in shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

Waterloo Square St James Boulevard, Newcastle upon Tyne NE1 4DN England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Newcastle Airport
Durham Tees Valley Airport
52.1 km
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1,523Review27Q+A100Room tips
Traveller rating
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Detailed Reviews
OpenEyed wrote a review Jun 2023
Newcastle upon Tyne, United Kingdom725 contributions22 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
I’ve seen, and parked next to, this hotel for many years but haven't stayed in it until now, preferring their big brother the Crowne Plaza near the station. When I have an early train to catch from Newcastle, I always find it easier to stay overnight in the city centre the night before to make things easy and i have to say, my experience in the Holiday Inn Express has ensured that I have another very good option to choose from.

As I approached the hotel, there was a group of Burton-clad work colleagues, obviously checking-in to what must have been a week working in Newcastle. Their priorities were the hotel bar, but mine were to check in and see my room. The reception staff were friendly and efficient, and I was then given a good room - right at the end of the corridor with a window view looking south down St James’ Boulevard. I would place the room at a level above Travelodge, Ibis etc, and maybe on a par with Premier Inn. It had everything I needed for a short stay of one night.

After unpacking I went down to the hotel bar which had gone from being populated with confident middle managers in cheap business attire drinking Stella, to being completely empty, so I was able to enjoy a couple of drinks in peace, sitting next to the window people watching the residents going in and out of the neighbouring flats. The area I was sitting in was obviously the place where breakfast would be served the next morning, and that brings me to one of the key benefits of staying here - the free breakfast.

Overall, I can see why this hotel must appear in a lot of corporate travel booking facilities and as well as that, it’s a good option for travellers and families who want a clean, fuss free and affordable hotel in the city centre. The free breakfast provides a great bonus too.
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Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Holiday Inn Express Newcastle City Centre, an IHG Hotel
Responded 26 Jun 2023
OpenoEyed, thanks for your review of our hotel. We're glad to see your trip was worthy of 5-stars. We hope to welcome you back again and All the best, Lucy - Hotel Operations Manager.
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Mojones3000 wrote a review Jul 2020
Cheshire, United Kingdom177 contributions99 helpful votes
5.0 of 5 bubbles
I stayed here for two nights for work.

The hotel is well placed for the city and the staff are very friendly and polite. Check in was straight forward with all COVID-19 precautions in place.

A reduced menu is on offer which is eaten in your room or you can bring in / order in your own food.

There isn’t a hotel car park but you can park in the multi storey next door for about £5 a day.
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Holiday Inn Express Newcastle City Centre, an IHG Hotel
Responded 11 Aug 2020
Dear Mojones3000, Thank you for taking the time to leave us such a wonderful review. I know our team will be delighted with your kind comments regarding their service. We hope to welcome you back to hotel soon Kind regards
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Darlo672 wrote a review Apr 2022
Darlington, United Kingdom270 contributions214 helpful votes
3.0 of 5 bubbles
We stayed here as a family of 4 in April (2 adults 2 young children) as a base for watching the Dua Lipa concert. We chose this hotel due the location and positive reviews.
We were allocated room 407 which on first impression seemed excellent…until we realised it was next to the lift shaft which we could here humming whenever it was used. My girls are light sleepers so this room was no use so I politely asked to be changed to a quieter room. The next room we were allocated (212) was facing onto the main road so was actually more noisy than the first and unlike the first room, this room had a rancid chemical smell (possibly fabreeze?). I couldn’t be bothered to change for a second time and despite being on the brink of checking out the hotel and just driving home after the concert, we decided to stay. The hotel needs to apply a bit more common sense when allocating family rooms with young kids. Why not put them all on the higher floors facing the quieter court yard? Thankfully as the kids were that shattered after Dua Lipa we did manage to sleep ok when the traffic quietened at around 1am.
The next morning only cold water was coming from the shower so none of us were able to have a shower.
On a positive the location of the hotel is ideal for anyone visiting the Utility arena (5-10 min walk) and the breakfast was quite decent. The staff seemed friendly.
Maybe we were just unlucky with the rooms allocated however it has put us off returning if we were wanting a family room.
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Date of stay: April 2022Trip type: Travelled with family
Room Tip: Request a quiet room facing the courtyard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Newcastle City Centre, an IHG Hotel
Responded 15 May 2022
Hi Darlo672, Holiday Inn Express Newcastle City Centre, thank you for staying with us and letting us know about your experience. We strive to provide a quality stay in an environment of simplicity. I read your remarks, and I'm sorry that your stay was not satisfactory. I understand your disappointment about these matters, and with this in mind, I shared your comments with our local area managers. We evaluated them and took immediate action to prevent this from happening again I invited you to visit us on your next trip to be able to serve you with the excellent service that is characteristic from us. Warm wishes, Oscar C. Case Manager IHG Service
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LONGJOHNSILVERSS wrote a review Feb 2020
Ballantrae, United Kingdom404 contributions171 helpful votes
3.0 of 5 bubbles
The hotel is surrounded by plastic sheeted scaffolding from street level to the top of the fifth floor. There are no signs indicating where the entrance might be so the unwary can walk around the whole block to find it. Comfortable rooms but Weekend noise in downtown Newcastle went on until 5am with drunk students shouting and yelling all night! I was in a room on the top floor but noise could be heard even there. Rooms a bit cold and thermostat difficult to adjust. Decent breakfast. Nice staff.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Holiday Inn Express Newcastle City Centre, an IHG Hotel
Responded 08 Mar 2020
Hello LONGJOHNSILVERSS, Thanks for the stay and for taking the time to share your experience. I am happy that you found the rooms comfortable, but you had to endure noise challenges. I also apologize that you had a hard time looking for the entrance. This is not the kind of experience we want our guests to have. I have forwarded your feedback to our hotel management to work on these points raised in your review to give you the best hotel experience in the future. Once again, thank you for staying with us and hope you visit us again. Best Regards, John O Case Manager IHGService
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Watson & Marsh wrote a review Nov 2020
London, United Kingdom1,170 contribution249 helpful votes
5.0 of 5 bubbles
Location was good for me, just a short stroll from the main railway station, on the edge of the city centre which meant it was a quiet place to stay however all the attractions and facilities were within a very short walk.

The service I received was nothing short of awesome; friendly, efficient and professional. Felt very welcome and nothing would be too much trouble to make my stay memorable for all the right reasons.

Staying during lockdown meant a lack of a few hotel amenities but this was not an issue and was expected.

The room was very good, well decorated and extremely clean.
The bed was very comfortable with good pillows and duvet encased in high quality crisp linen. Nice black out curtains.
There was a well lit work area, Wi-Fi network was very good, yet the TV was a bit of a letdown.

The bathroom was okay, water pressure was good and towels fluffy.

Covid 19 meant breakfast was grab and go, excellent good ingredients well cooked; all good except for the terrible coffee.

Overall excellent stay and I would highly recommend that you stay at this hotel.
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Date of stay: November 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: ask for a courtyard facing room if you need quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emma C wrote a review Mar 2020
2 contributions
1.0 of 5 bubbles
We stayed here for one night 28th-29th feb, (stayed a couple of times before and was fab) turned up to an absolute messy building site. The hotel was covered in scaffolding, dirt and net/sheeting. No notice of this when booking or on the website. (Surely they should tell you this or warn you of the noise) Saturday morning after breakfast we went back to our room to relax before going to get our train home and the drilling had already started, right outside our window (5th floor) it was so noisy we had to go and check out! Couldn’t sit listening to that. Totally understand that buildings need to have maintenance done but why not pre warn customers when booking as we would have chose to go elsewhere or even come another weekend? Or even why not put us in a room on the other side of the hotel away from the building works? We were told the hotel “wasn’t that busy” this weekend by hotel staff. Room was lovely and clean though as usual, staff were lovely and breakfast was very nice, just wish we had been informed of the building works before hand! Pleased we weren’t staying for more than one night this time as couldn’t have stood the constant drilling noise, it was awful! I think the booking page/hotel staff should warn the customers about the imminent noise disruption at time of booking/checking in?
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Holiday Inn Express Newcastle City Centre, an IHG Hotel
Responded 15 Mar 2020
Hello W135RRemmac, Thank you for your stay and for taking the time to leave us feedback. While I am glad that the room and breakfast worked for you, I am sorry to learn about the inconvenience caused by the ongoing hotel update. I have alerted the individuals concerned about your comments, and I am positive that the actions taken will avoid similar issues from reoccurring in the future. I have also sent you a private message regarding your experience. I hope you stay with us again! Best regards, Clayton G. Case Manager IHGService
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ac23uk wrote a review Dec 2021
3 contributions1 helpful vote
1.0 of 5 bubbles
Room ok for the money but no hot water so could not shower, really noisy and breakfast staff complaining they had to work and the food was awful with some quite unsavoury and unhygienic people, equipment and cutlery. Get what you pay for and I would not recommend. Notified staff - never mentioned a problem with water till we left and each member of the team contradicted themselves. No doubt all 5 floors are flooded now so you wouldn’t be able to book
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
j g wrote a review Oct 2020
19 contributions6 helpful votes
5.0 of 5 bubbles
When I got such a good deal for this hotel on booking.com I have to admit we weren’t expecting such a fantastic stay. The hotel is about a 4 minute walk down the road from central station which is great and really convenient. Our rooms were really clean, comfortable and had everything we needed. For us the room was a bit hot, but reception sorted a fan out for us straight away, so this wasn’t an issue, the air con didn’t let us put it down lower than 22. The staff were all extremely friendly and helpful and honestly couldn’t do enough for us, I want to thank Derek on reception especially who went above and beyond to make us feel welcome and had a laugh with us which is just so nice in these depressing times! I didn’t even know breakfast was included so this really was an unexpected treat, breakfast was lovely! A really good choice of breakfast sandwiches (bacon, sausage), cereals, toast, fruit, croissants, and other bits and pieces. You can eat in the downstairs restaurant or bring the food back up to your room which we did as we didn’t want to be near people unless necessary. In terms of Covid:19 the hotel ensure you wear a mask when moving around and lots of hand sanitiser points so can’t fault their precautions in place. Overall a fantastic price, location, facilities and service. Will definitely recommend and use myself again! :)
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Owner at Holiday Inn Express Newcastle City Centre, an IHG Hotel
Responded 05 Oct 2020
Dear jg636, Wow! What a great review! It is always amazing to read that we have exceeded our guest expectations. Thank you for your kind comments regarding our teams service. I know Derek will be extra pleased to have his name in lights! During these difficult times it is extremely important that our guests feel safe and secure, especially with Covid restrictions in place and I am pleased that we did not disappoint in this case. Great to hear you would recommend and stay with us again! We look forward to welcoming you back to the hotel in the near future Kind regards Andrew H.
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Noeleen H wrote a review Aug 2020
Edinburgh, United Kingdom37 contributions33 helpful votes
4.0 of 5 bubbles
Really pleasant staff at this Hotel. The buffet breakfast is off because of the Covid-19 restrictions and to be honest I expected a bit more. Bacon rolls provided but very dry and the bacon had obviously been cooked a while before. Our room was next to a busy road junction so was really noisy. Lot of dust (been there a while) between the window and secondary glazing. Thought that was a bit off - obviously no deep cleaning done in that room! Fine for a short stay. The best of this Hotel is most definitely the front of house staff.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Holiday Inn Express Newcastle City Centre, an IHG Hotel
Responded 11 Aug 2020
Dear Noeleen H, Thank you for your recent review. It is disappointing to read you found our cleanliness not up to our usual standard. Rest assured your comments will be passed to our Housekeeping department for rectification before we rent out the room again. I am sorry you were expecting more from our breakfast. This is an area that is always under review so hopefully you will see more items being added within the coming months. I hope the issues you faced have not deterred you from staying with us again in the future Kind regards
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JoDi5 wrote a review Jun 2022
Cambridgshire52 contributions44 helpful votes
5.0 of 5 bubbles
Stayed at Holiday Inn Express Newcastle City Centre for one night to visit the Uni.
Not stayed in one of these before so didn’t know what to expect. It was cheaper than the Premier Inn and I didn’t have great expectations for a city centre hotel on a Friday night in a party city but how wrong I was.
Room was nice, very clean, lovely soft sheets and comfy bed, had everything we needed. It was pretty quiet too, not as noisy as I’d expected in the centre of the city. Complimentary breakfast was good, nothing fancy but lots of choice, nice and fresh and options if you were in a hurry, such as take away coffee cups and paper bags to put anything you wanted to make and take with you.
Staff were what made it though. I’d forgotten to ask for the sofa bed to be made up but at check in Michael (I think that was his name?) was really helpful and sorted this for us, and at check out Derek was great, recommending where we should go and storing our bags so we didn’t have to carry them around all day.
I’ll definitely return here when we come to Newcastle again and would recommend this hotel without a doubt.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Izaskun Olarreaga, Owner at Holiday Inn Express Newcastle City Centre, an IHG Hotel
Responded 27 Jun 2022
JoDi5, thanks for taking the time to review our hotel! We're thrilled to hear you had a pleasant stay. It's great to see you enjoyed our clean and comfortable facilities. We're glad the Express Start breakfast was a highlight of your stay. What's better than a bacon bap and coffee in the morning? We'll pass on your great words to Michael and Derek. Safe travels and see you again soon! Kind regards, Izaskun
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Not the right property for you?
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PRICE RANGE
R 1,362 - R 2,370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express newcastle city centre hotel newcastle upon tyne, holiday inn newcastle upon tyne, newcastle upon tyne holiday inn
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
130
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOLIDAY INN EXPRESS NEWCASTLE CITY CENTRE, AN IHG HOTEL - Reviews & Price Comparison (Newcastle upon Tyne, England)

Frequently Asked Questions about Holiday Inn Express Newcastle City Centre, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Newcastle City Centre, an IHG Hotel?
Nearby attractions include EXIT Newcastle (0.3 km), Boulevard Show Bar (0.2 km), and The Discovery Museum (0.1 km).
What are some restaurants close to Holiday Inn Express Newcastle City Centre, an IHG Hotel?
Conveniently located restaurants include My Delhi Newcastle, Rumba Casa Latina, and Moulin Rouge Cafe and Grill.
Is Holiday Inn Express Newcastle City Centre, an IHG Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Newcastle upon Tyne.
Are there any historical sites close to Holiday Inn Express Newcastle City Centre, an IHG Hotel?
Many travellers enjoy visiting Victoria Tunnel (2.1 km), Newcastle Cathedral (0.7 km), and Quayside (1.4 km).
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