I stayed here with my partner and was so surprised at how bad it was. The hotel is so so dated and the room was very poor, completely not worth the price we paid. Check in took absolutely ages, we were stood around and nobody was helping and the staff were clearly very bored and not pleasant at all. The room was honestly grubby, such a weird shape, dark interiors and generally ugly. The bathroom was absolutely appalling, the bath mat had MOULD on it and there was dirt all over the room. There was no shower screen or curtain of any kind either so water literally just went everywhere? Makes zero sense. Honestly terrible. Do not stay here. The only positive I would give is the location.
Booked to stay for two nights while at an event in Newcastle. We had both been to work events in the hotel and been impressed so booked this hotel for a price higher than others because it has a pool and we had liked it in the past. We booked the only room available, a small double, with the expressed interest in upgrading if possible when asked. When they say small, they really aren’t kidding! I could lie on the bed and touch 3 of the walls. I’ve slept in bigger caravan bedrooms! The ceiling being on a slant made it even worse! Even the pictures in the frames were too big for the frames that they were in making the room seem even more cramped! Everything was dated and run down. I’ve never done this before but I asked if we could cancel our second night, or even better, check out immediately. The hotel said to call the booking site but when the booking site asked if they would let us cancel our second night the hotel said they would fine us £94 if we did! So we reluctantly stayed. We were woken at 6am by the trains which I guess is a given because of the location. We decided to make the most of it and use the pool. It was like going back in time to the rotten old pool we used for swimming lessons in the early 90s. Everything was rusty, the hot tub didn’t work, and the walk from the changing room to the pool and back was long and bizarre, going up stairs and over carpet dripping wet. If this was a cheap hotel, this would all be funny, but there are like 5 travel lodge type hotels in the area that literally charge 1/3 of the price for normal sized rooms so I’d have happily taken a refund and gone elsewhere or just gone home. I didn’t take a picture because my wife and I literally couldn’t both stand up in the room at the same time. We had to take turns to get dressed, it was like a comedy sketch!…
The food and hotel was good however service was semi poor in the food department very rushed as I just sat down and they were already asking what I want they also took 3 plates when 1 person was still eating which made him uncomfortable
No point in booking to stay here if you want to sleep at night. Night club next door has the bass turned up to 90... goes on til half 3 in the morning. Showers are not warm and although powerful mean that when the room next door is using them it’s like a drum kit has been moved in. Not cheap either. Stay somewhere else.
This hotel cost almost £500 for 2 nights and it is a complete hovel. The bed isn’t even a double bed, which was not mentioned on booking. The bed is so small I went to reception to try to get a camp bed, but they couldn’t care less. I booked on the basis there was a gym/pool/sauna, but the sauna is shut and the pool shuts at 3. What’s the point of that on a Sunday? The place is shabby and dirty and noisy. Nothing like the pictures on the website!! I am so disappointed I could cry. I complained but reception staff are uninterested at best! AVOID!!