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The Bar St. James Gate The Bar, Newcastle upon Tyne NE1 4BB England
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveller (26)
Bathroom (4)
View from Room (3)

About

#42 of 71 Speciality lodging in Newcastle upon Tyne

Location

Full view
97Great for walkers
Grade: 97 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
The Bar St. James Gate The Bar, Newcastle upon Tyne NE1 4BB England
Getting there
Newcastle Airport9 kmSee all flights
Durham Tees Valley Airport52 kmSee all flights
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43Reviews0Q+A4Room tips
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Yvanna G wrote a review Yesterday
1 contribution
Big thank you to everyone that warned us about this place! We were supposed to stay here in September and after reading all of the reviews decided to get in contact with the apartments a few days before we left. The number given on the booking called once then was turned off for the rest of the week. Eventually had to do my own research and found a mobile number on the Alexander Apartments direct website. I informed the man on the phone that the reviews online were very worrying and could we have the address and key pick up details beforehand. Without any hesititation he told me to cancel the reservation which was very suspicious, he kept asking for our ID's which he had already been sent(nowhere when booking did it say we all had to be 26 if staying in one of the apartments). He continued to scream down the phone at me asking for some respect. We never received an address from the company and with a 4 hour journey to Newcastle ahead of us and no other apartments free in the city centre we had to cancel our whole trip. These people are awful, rude scammers. DO NOT USE.
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Date of stay: September 2021
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Adam wrote a review Aug 2021
2 contributions3 helpful votes
Do not book here me and my friends went down to celebrate one of our birthdays and when we were already on the bus down to Newcastle I received a message saying that the apartment had been cancelled as we weren’t old enough as we had to be 26. They then said we can have a full refund and it has now been almost 2 weeks of back of contacting Booking.com and they aren’t replying to any of their emails or phone calls and have also deleted the messages they sent me to try and act like they didn’t offer me a refund. so I will now be taking legal action against them. Everyone who works here should be ashamed of them selves for scamming innocent people of their hard earned money.
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Date of stay: August 2021Trip type: Travelled with friends
1 Helpful vote
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Emma P wrote a review Aug 2021
1 contribution1 helpful vote
Absolutely shocking customer service, was on our way down to newcastle from Edinburgh when the owner of apartments phoned 2 hours before check in saying there had been a problem the night before with the apartment and it was not suitable for us to stay in however he would try find us an alternative apartment, when we arrived in newcastle we had heard nothing back so tried phoning again however this time he didn’t answer. When the owner did answer he was extremely rude and said he was relaying on another booking not showing up. He told us we wouldn’t get a refund when the property cancelled on us!!! Still haven’t had a refund. Property are calling us liars when there was 5 people in the car who heard the phone call! Absolutely disgraceful customer service!!! SCAM ARTISTS
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Date of stay: July 2021Trip type: Travelled with family
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Natalie S wrote a review Aug 2021
1 contribution1 helpful vote
I had booked a 3 bedroom apartment at the Quayside for my mums birthday and brought my 8 year old son along too. We did not receive check in details on the morning as promised in the booking confirmation and I had to call them at 12pm to request an early check in as we had been walking around with our luggage for a while and wanted to find out what was happening. The director called us back and advised the apartment I booked was no longer available (had I not called, who knows when I would have been informed) and was offered a one bedroom apartment or 2 separate studio apartments. Not wanting to be separated, we opted for the one bedroom as we had nowhere else to go and continued to wait and wait and wait for check in details. Walking around the streets with our luggage with no clue where we were going, I tried to call and call and left several messages to no avail. Eventually, at 15:30 (30 mins after check in) I received a text message to inform the cleaner had been running late but the apartment was now ready and text over an address. Jumping in a taxi, we were driven out of the city centre to a place even the taxi driver said was a "rough neighbourhood". Having to wait for the cleaner to return as she had left, we were eventually let in the gate and taken to the apartment. I say apartment but it was really a flat more than anything else. Immediately hit by the stench of urine, we thoroughly checked out the flat which was absolutely filthy and disgusting. We had 2 towels to last 4 nights and the bathroom door had to be wedged shut. I have taken multiple photos of the flat and there was even personal mail in one of the drawers for an individual. I decided there and then that we could not stay in this run down "apartment" and I immediately requested a full refund but was thoroughly ignored. We headed back to the city and tried in vain to find another place to stay with no luck. On Booking.com I saw an apartment that was available and in my haste to find a place for us to stay, paid a further £167 to an apartment complex on the site and to my absolute horror realised it was the same company!!!! I cancelled immediately and was given a £5 refund. Cutting our losses at 8pm, we decided to head home and end our holiday on the first night. My little boy was absolutely devastated. We did not arrive back home until after 1am!! I have not received my safety deposit back either. AVOID AT ALL COSTS
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Date of stay: July 2021
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fabbydabi wrote a review Aug 2021
Fife, United Kingdom31 contributions16 helpful votes
Friend booked one of these apaerments for a 4 night stay with her 2 young children. This is a scam. Do not book these apartments. She was left on the streets in a bus shelter with luggage and 2 small children and promised by the staff a key code for an apartment. These are run down flats that are filthy. Check him out on companies house. He is using the name Chris Alexander on email bookings but companies house is Christopher Spence. CHRISTOPHER SPENCE YOU ARE A DISGRACE !!!!!!!
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Date of stay: August 2021Trip type: Travelled with family
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LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
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Frequently Asked Questions about Alexander Apartments
Which popular attractions are close to Alexander Apartments?
Nearby attractions include EXIT Newcastle (0.5 km), Boulevard Show Bar (0.09 km), and The Discovery Museum (0.3 km).
What are some restaurants close to Alexander Apartments?
Conveniently located restaurants include Rumba Casa Latina, Mantra Thai Dining, and Ottoman Turkish.
Is Alexander Apartments located near the city centre?
Yes, it is 0.7 km away from the centre of Newcastle upon Tyne.
Are there any historical sites close to Alexander Apartments?
Many travellers enjoy visiting Victoria Tunnel (2.1 km), The Quayside (1.2 km), and Newcastle Cathedral (0.8 km).