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Mercure Norwich Hotel

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Traveller (88)
Room & Suite (35)
Dining (7)
Overview
  • Excellent22%
  • Very good27%
  • Average30%
  • Poor13%
  • Terrible8%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (746)
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739 results
Traveller rating
171
203
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99
59
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LanguageEnglish
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171
203
207
99
59
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All reviewsprivilege roomwetherspoons pubplenty of free parkingsauna and steam roomevening mealcity centredecent sizeshort stayfamily roomtwo night stayleisure facilitiesstayed here for one nightfull englishkayleighasdafunctionnorfolk
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1 - 5 of 739 reviews
Reviewed 1 week ago

I wish I could rate lower than 1 star. Went for a ladies night and it was rubbish!!! The food was horrid! Burnt and dry! The staff was very very rude and the way they handled the food was disgusting. They had bare hands touching...More

Thank Catelin H
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 2 days ago

Catelin, I'm sorry you had such a poor experience. Our Events Manager has spoken personally to your table organiser, so hopefully we will be able to make amends.

Reviewed 1 week ago via mobile

Went to a meal and dirty dancing evening with my girls. Absolutely appalling and false advertising. People banging into tables and chairs as far too many rammed in. Disabled lady unable to use her walking frame. Drinks well over priced for what was available being...More

Thank Louise M
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 2 days ago

Louise I'm so sorry you had such a poor experience with us. I am aware we are currently talking to your table organiser to arrange to make amends.

Reviewed 2 weeks ago

We struggled to find this Mercure Hotel, our SatNav did not recognise the address. It was very noisy with constant sirens sounding on the main road close to the Hotel. The Staff did not seem inspired or really interested. The breakfast was average as well.

Review collected in partnership with Accorhotels.com
Thank agbird
Reviewed 2 weeks ago

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Review collected in partnership with Accorhotels.com
Reviewed 3 weeks ago

The title says it all really - the hotel is stuck out on the edge of the city and there is very little nearby (with the exception of a Weatherspoons and MacDonalds). The hotel is very dated and just felt dull and lifeless from the...More

Thank Stephen B
View more reviews
About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Airport Transportation
Multilingual Staff
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$89 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Norwich
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$89 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Norwich
Room types
Suites, Non-Smoking Rooms
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Traveller (88)
Room & Suite (35)
Dining (7)
Questions & Answers
Ask a question
Damon L
27 November 2017|
Answer
Response from John D | Reviewed this property |
Sorry - I'm just a normal paying guest, not staff! You'll have to ask the hotel directly.
0
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sezco1981
28 March 2017|
AnswerShow all 4 answers
Response from Tay H | Reviewed this property |
Hi well it depends how demanding you are, i find the room and the service fine but not sure about food, remember its a 4 star budget hotel not luxury ! some people spent some times in Philippines and they expect the same... More
1
Vote
Room Tips
"Middle of an industrial estate so no good views."
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"I would not choose the standard rooms as they are very tired but clean."
Read review
"We had a family room"
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"There are no views worth speaking of !!"
Read review
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