Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
A comfortable London hotel with free Wi-Fi and easy access to central attractionsHoliday Inn London® - West hotel is steps from a Central Line Tube station, and 2.5 miles from Wembley Stadium.Heathrow Airport (LHR) is a 35-minute drive away. Top attractions like Buckingham Palace and Hyde Park are within an easy Tube ride. You can shop for the latest fashions at the Westfield London shopping centre, a short drive from the hotel, or take your family for a spin on the London Eye, with its fantastic city views. Business guests will appreciate the 7 naturally lit meeting rooms, with space for up to 100 guests, and there's a roof terrace for entertaining clients. Park Royal business centre is only half a mile away.At this hotel you can enjoy:- A bar and café with 24-hour room service- On-site parking- Kids stay and eat freeSpacious guest rooms feature comfortable beds, pillow menus, triple-glazed windows and warm hardwood floors. Modern bathrooms include invigorating power showers.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Holiday Inn London - West, an IHG hotel, garners compliments for its pristine, spacious rooms, albeit a few guests suggest a need for refreshment and more meticulous cleaning. The hotel's service stands out, with staff earning accolades for their professionalism and warmth, contributing to the property's praised welcoming atmosphere. While the hotel's location is celebrated for its convenience to transport and amenities, some find it tricky to find.
Opinions on value vary, with the cost of extras and accommodations drawing mixed reviews. Cleanliness is generally upheld, though occasional lapses are noted, and the amenities, including on-site dining, are appreciated despite some remarks about pricing.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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We spent a long weekend here with 4 people (2 adults, 2 children). We chose the Holiday Inn London West because of the cheaper price compared to more central hotels. Overall, our conclusion is positive. We were given a very friendly welcome (Mr. Sandhu in particular was extremely accommodating and even remembered our names until the end of the trip). The room was big enough for us - of course, the sofa bed pulled out meant there wasn't much room left, but that was OK. The beds were fine and the bathroom was modern. Everything was absolutely clean. The negative point here was that it was quite loud - the windows were not particularly well insulated. We had booked breakfast - we didn't have to pay for the kids here. The breakfast was completely sufficient and comparable to similar hotels in Germany. It was also very nice that the children could choose a small snack from the bar every day (e.g. an ice cream on a stick or a cookie) On the last day, we were also able to leave our suitcases at reception and pick them up again later on the way to the airport. In our opinion, the public transport connection was very good. It took 5 minutes to walk to North Acton station and the Acton Main Line was also 7-8 minutes away. Bus stops are much closer. For example, we got to Hide Park in about 30 minutes.
So overall we were very satisfied and would choose the hotel again.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing staff, very helpful, excellent service from check-in (don't remember their name but excellent service) to checkout (shout out Goksel/Sanam for checkout). Great breakfast. Very close to train stations. Easy commute to city center.
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Date of stay: June 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Operations, Owner at Holiday Inn London - West, an IHG hotel
Responded 23 Jun 2023
Dear Faaatoumata, Thank you ever so much for the perfect review, I am happy that everything was great with your stay and both Goksel and Sanam enjoyed reading your lovely comment. Hoping to see you again soon! Kind regards, Ziggy Rooms Division Manager
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Decent but off-center hotel; it is located minutes from the North Acton Metro. Apart from 1 or 2 small supermarkets, there is nothing around the hotel. No shops, no restaurants (except a not very clean Mc Donald on the other side of the road that runs along the back of the hotel). This is a neighborhood that lacks charm. The hotel staff is friendly and welcoming. Breakfast is very varied, very decent. The hotel restaurant is basic, convenient (especially in the evening after days of sightseeing and walking) but relatively expensive for the offer. In the lobby, rather welcoming, there is a bar and a Starbucks (very high prices). At the level of the rooms (we had 2), they are quite decent size, well equipped (missing bathrobes and slippers) and clean (be careful just sinks whose bottom needs to be better cleaned). Despite the road that passes along the hotel, the insulation is enough to sleep quietly in a rather comfortable bedding. In short, overall, a satisfactory experience for the 4 days we spent there.
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Date of stay: September 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went on holiday to London at the Holiday Inn four or five times this year. There were never any problems then but this year it was very annoying and disappointing. Staff and cleaning have deteriorated extremely. It took daily until 16:00/16:30 or later for the rooms to be cleaned. On one day it even happened that the room was cleaned only after request when it was already 6:15 p.m. Here you have to mention that there was no sign on the door saying “please no cleaning today”. We were traveling all day long since you expect to have a tidy room when you come back. In addition, the desired order in the included restaurant was not addressed but this was ignored only because you do not know the language well.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family of four, including two small children, stayed at this hotel in London during Halloween. We were looking forward to a pleasant vacation, but unfortunately, our experience was overshadowed by serious concerns about safety and service quality.
On the third day of our stay, we returned to our room to find the safe, which we had locked with our individual code, emptied of its contents. The missing items included passports, driver’s licenses, credit cards, wallets, and home keys. This left us feeling extremely vulnerable and distressed, especially being abroad with young children.
We immediately reported the incident to the reception desk. Due to the nature of the situation, we had no choice but to invalidate our passports, driver’s licenses, and credit cards for security reasons and contact our embassy for assistance. The process of obtaining temporary documents to ensure we could return home safely was both time-consuming and costly. Additionally, we had to arrange for enhanced security measures for our apartment back home, as our home keys were among the missing items.
The emotional toll of this incident cannot be overstated. We spent a sleepless night worrying about our safety, our ability to return home, and the potential misuse of our personal information and documents. The following day, a staff member returned the missing items in a plastic bag, explaining it all happened “by mistake.” While we were relieved to recover our belongings, we remained deeply unsettled by the breach of trust and privacy.
The hotel explained the incident was a “temporary misplacement” and offered an apology.
Initially, the hotel offered compensation equal to half the cost of our stay and a full reimbursement of the additional expenses incurred. However, when we submitted the receipts for these costs, the hotel revised its offer to cover 70% of our stay and refused to reimburse the expenses for issuing new documents, replacing keys, or securing our home. The final compensation offered in the amount of approximately 500 euros fell significantly short of addressing the financial burden and emotional stress we endured.
While the hotel did apologize, the resolution offered did not sufficiently address the severity of the incident. We believe travelers should feel safe and supported, particularly when staying in a hotel. Unfortunately, this experience has left us hesitant to recommend this hotel to others.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at Holiday Inn London - West, an IHG hotel
Responded 16 Jan 2025
Dear Guests, Thank you for sharing your experience in such detail. We sincerely regret the challenges you faced during your stay and deeply apologize once again for the distress caused by the temporary misplacement of your items. We understand how this incident impacted your sense of safety and trust, and we are truly sorry for the inconvenience and stress it caused. Please allow me to clarify that our team acted promptly and in good faith throughout the process to address your concerns and resolve this matter fairly. Upon learning of the situation, we conducted a thorough investigation and took steps to recover and return your belongings. We also offered compensation that exceeded our standard policy obligations: 50% of your stay plus reimbursement for incident-related expenses. When the receipts provided included costs unrelated to the incident and exceeding the total value of your stay, we made a final offer of £409.50, equivalent to 70% of the total cost of your stay, as a goodwill gesture. This was communicated as our final resolution in the matter. While we understand that you were unsatisfied with our resolution, we believe it was a fair and reasonable attempt to address your concerns while balancing our responsibilities as a business. We remain committed to providing safe, welcoming, and secure experiences for all our guests and have taken measures to ensure such incidents do not happen again. We hope you will reconsider your view of our hotel and recognize our genuine efforts to resolve this matter in good faith. Best regards, Sinasi Alemdaroglu General Manager Holiday Inn London-West
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This hotel was average. To begin with I would not stay there again because the neighborhood seems unsafe. ESP after dark when you’re walking from the tube to the hotel. Lighting is bad and odd people are hanging about. There are very few restaurants in the area, although the hotel has one on site. Other than that we didn’t find anything. The location isn’t convenient and it takes awhile to get to the sights around London. The staff started out very friendly but after a couple stops at the desk with questions they were less interested in helping. Beds were not terrible nor were they comfy. Our room was clean, although again not super clean just adequate. Breakfast was good, which was a plus. I’m not sure if European hotels just don’t provide wash cloths but we never had any.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Operations, Owner at Holiday Inn London - West, an IHG hotel
Responded 19 Nov 2024
Dear Guest, Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations. We understand your concerns about the neighborhood, and we truly appreciate your comments, as they help us identify areas for improvement. Regarding the staff, we aim to provide consistent, helpful service, so we apologize if you didn’t feel that was the case during your stay. We’ll be sure to review this with the team. We also appreciate your comments about the room and the breakfast. While we aim to provide a comfortable and welcoming environment, we’re sorry if certain aspects fell short. Regarding washcloths, we do provide them upon request, and we’ll make sure this information is clearer for future guests. Your feedback is invaluable, and we’ll use it to improve our services for future stays. Thank you again for sharing your thoughts with us. Thank you kindly, Nelly Spasova Guest Service Manager
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Had an exquisite experience at the hotel, it was a last minute booking while I was arriving from the airport but it went seamless. Got to save some points through my revolut and when I arrived my man’s Husrev upgraded me to an executive room. The room itself was very nice and had a good desk and chair to work and do business calls from. The view was nice and I was placed on the quiet side of the hotel. My room was cleaned timely and neatly and early in the morning when I left for breakfast.
My European plugs weren’t compatible with the UK sockets and again Husrev borrowed me some hotel socket converters.
Breakfast had good options and was fairly priced, each morning I was all set and happy with my belly filled and at any time you need something the staff is always there to help.
During my checkout I tried to bring the converter plugs back down but forget them in my jacket pocket. Later at Liverpool Street station I called the hotel a little concerned because they were borrowed to me and then Kais told me on the phone that my honesty was appreciated that I shouldn’t worry about extra charges and I could consider the converter plugs a little parting gift from the hotel.
They went above and beyond to make sure my stay was comfortable and excellent and the hotel and its staff deserve 10/5 stars. Can definitely recommend!
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Warner Bumatay, Owner at Holiday Inn London - West, an IHG hotel
Responded 11 May 2024
Dear Seyed Hosseini, Thank you indeed for staying with us and for your feedback. Thank you also for your strong recommendation of the hotel - please be assured that your feedback with regards to exceptional staff and service has been shared with the hotel team. It's comments such as yours which motivate the team to continue delivering a great service and help the hotel to reach greater heights! We look forward to hopefully welcoming you back soon! Best Regards, Husrev AK Guest Service Manager
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Great stay and a clean room. Plenty of Dove soaps and shampoo in the room- not the tiny bottles. Housekeepers in the corridors were friendly and Warner on reception was very helpful, he gave us directions to Wembley and chatted about the concert with us ✨
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Date of stay: August 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Holiday Inn London - West, an IHG hotel
Responded 24 Aug 2024
Dear Safari58775712255, Thank you for your lovely review! We're thrilled to hear that you had a great stay and enjoyed the cleanliness of your room. It’s wonderful to know that you appreciated the full-size Dove products and that our housekeepers and Warner at reception made a positive impression. We’re glad Warner could assist with directions to Wembley and chat about the concert. We hope to have the pleasure of welcoming you back soon Best Regards, Willmer Godoy Guest Service Manager
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The Holiday Inn London - West is a beautiful hotel in West London. We visited it in November 2022 in a school trip (88 students and teachers from Greece) and constituted for us a perfect combination of quality, price and comfort. By using the nearby underground station, we were in about 10-15 mins in central London, a very good choice for a very good hotel not as expensive as the ones in central London. It is worth noting that the area, where the hotel is located, is peaceful and safe.
The Hotel is extremely very clean and the personnel is friendly, helpful, and effective, treating people with respect and patience.
The rooms were clean and comfortable, a good rest after our long walks in central London. It also possesses a spacious lounge and a comfortable bar. For us teachers it was important that every room contained a large desk, where we could work.
The breakfast was very rich, able to satisfy every desire and diet with tasty, nicely cooked and well served, solutions.
We are indebted to the hotel for having us and the stuff for doing their best. Strongly recommended; an excellent choice!
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip:Reasonable price for London - high quality of service and offers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Operations, Owner at Holiday Inn London - West, an IHG hotel
Responded 10 Apr 2023
Dear homoeducandusa, Thank you very much for the great review and feedback. I am happy to read that everything about the hotel was suitable for yourself and your group and hope we will have the pleasure of hosting you again in the future! Kind regards, Ziggy
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This hotel is convenient and handy because it is in a good location with ease of access to North Acton Underground station. Parking is easy if you arrive early. But if you’re coming a bit later, spaces may be hard to come by. In that event, I’ve discovered they’re not fussy about not allowing one to use a disabled space, or even permitting parking where there is no marked space. Every thing is acceptable so long as you pay in advance, at check in, £18 per night.
Check in at reception was a breeze. There’s nothing special about their so called Executive Rooms, which are fairly basic. These are located on the 7th floor or form a separate wing on each of the other floors.
Having checked in,after taking my bag upstairs I thought I could grab a bite in the restaurant before going out for a little walk, as it was still light. There was a little wait for a server to appear at my table. It transpired that the servers at the restaurant also attended to punters at the bar at the far end.. Eventually, I placed my order and that was when I encountered the rudest waiter on the planet. He demanded to see the colour of my money. I told him quietly that I was staying at the hotel and showed him my key card. That was not enough for him and he said I’d have to pay up front with cash or a credit card. My sin apparently was that I’d not swiped my credit card at check in. (I was not asked to). Not wanting to make an issue I said I’d pay by card, even though it meant I’d need to put myself through the minor inconvenience of having to trudge upstairs to fetch my wallet to pay for the evening meal. Following this irritating exchange, I’d lost my appetite and was not too keen on the chicken starter and salmon for mains when they were brought to the table together. It may not have been his intention to cause offence. Yet it came across as such; it may only have been his accent or poor language skills. But a bit of training in customer service would have been helpful.
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Operations, Owner at Holiday Inn London - West, an IHG hotel
Responded 22 Jul 2023
Dear Imliooper, Thank you for sharing your thoughts about your recent stay at Holiday Inn London-West. We appreciate your feedback, as it helps us improve our services and ensure a better experience for our guests. We're pleased to hear that you found our hotel's location convenient and accessible to North Acton Underground station. However, we apologise for the inconvenience you faced with parking availability, especially in the later hours. Your feedback about the check-in process and the Executive Rooms is valuable to us, as we are constantly striving to enhance our guests' comfort and satisfaction. Regarding your restaurant experience, we apologise for any misunderstanding and the less-than-pleasant encounter with our waiter due to miscommunication. We take your feedback seriously, and we will address this with our team to ensure that all our staff members are attentive, courteous, and provide exceptional customer service. Once again, thank you for taking the time to share your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warmest regards, Warner Bumatay Front Office Manager
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The nearest tube station is North Acton. It’s a 5min walk. The HI Express London Park Royal is closer - right next to the station. Worth considering.
From LHR take the Piccadilly line to Acton Town, change to District line to Ealing Broadway. Change to Central Line to North Acton
To Wembley Park - take Central Line to Bond Street and change to Jubilee Line to Wembley
Stansted Airport you need to take the Express Train to get to Central London and the tube.
You can web search the airports and their connections to London - also there are London Underground maps available on the web
Hi,
I can confirm there is not a shuttle service from the hotel itself, we are more than happy to organize a taxi for you.
If this is something you would be interested in do not hesitate to let our reception team know on arrival.
There are more places to choose from in the London area.
PRICE RANGE
R 1,846 - R 4,163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada encore london west hotel london, ramada london, london ramada
FORMERLY KNOWN AS
Ramada Encore London West
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
225
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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