The Londoner Hotel

The Londoner Hotel

Coffee/Tea station and mini-bar
Traveller (635)
Throne Room with remote control for the Toto Toilet!
Room & Suite (81)
Delicious room service desserts, served late and arrived promptly
Dining (44)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all

About

4.5
#201 of 1 139 hotels in London
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Londoner - the world's first super boutique hotel. Welcome to an urban resort on the south west corner of Leicester Square. A collection of spaces, tastes and experiences brought to life across 16 storeys, curated to reflect the drama and elegance of West End life. The Londoner is home to 350 bedrooms and suites, six concept eateries and bars including a Japanese rooftop lounge, urban wellness retreat with pool and gym, a guest-only residence and a ballroom for up to 850 guests.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Airport transportation
Banquet room
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Rooftop bar
Taxi service
Meeting rooms
Spa
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Room service
Safe
Bottled water
Minibar
Flatscreen TV
Bath / shower
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
City View
Luxury
Languages Spoken
English, French, Spanish, Chinese and 4 more

Location

38 Leicester Square, London WC2H 7DX England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
12.5 km
See all flights
Heathrow Airport
Leicester Square
3 minUnderground
531Reviews7Q+A97Room tips
Traveller rating
  • 388
  • 53
  • 46
  • 21
  • 25
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
mrstraveller1 wrote a review Oct 2021
York, United Kingdom2,090 contributions1,314 helpful vote
4.0 of 5 bubbles
I had a wonderful stay at the recently opened Londoner, it is a big budget behemoth of a place with 350 rooms set across 16 storeys, encompassing 6 restaurants & bars, a ballroom, cinema & mega spa. Despite the size it manages to feel intimate & personal & where it really excels is on service. Staff are outstanding. I was greeted & checked in by Flavia who was the epitome of polished, friendly professionalism, an absolute credit to the hotel, & this level of top drawer hospitality continued with every other staff member I encountered. The hotel is elegantly & luxuriously designed with various stunning art pieces & gorgeously curated spaces. It also smells utterly divine. At the heart of the ground floor level is The Stage, a champagne bar which serves breakfast, afternoon tea & tasty supper bites, often with live music. Whitcombs Restaurant is also at this level, open for breakfast, lunch & dinner. Food & service was excellent & I’ve reviewed Whitcombs separately as it’s well worth a visit. Perhaps the most stunning space though, is the rooftop izakaya lounge & Japanese Restaurant ‘8 at The Londoner’. Amazing views & styling, I can’t wait to return & dine there, sadly it was closed during my stay (Sundays & Mondays). In addition to these eateries the hotel offers The Residence, an intimate 3 roomed space exclusive to hotel guests. Complimentary snacks plus a light menu are available here & again service was exceptional (as were the cocktails). I was kindly upgraded from a standard to a King size room. It was pretty diminutive, but sleek & beautifully styled with a large window & top quality fittings. The lighting system is terrific, easy to use, but enabling dim & bright settings in various areas. My bathroom was similarly dinky, but again, cleverly & expensively fashioned, including the Toto loo system. My review would have most definitely been a 5 out of 5, but unfortunately my stay was marred by intolerable noise from the next door room as my neighbours partied from 2am onwards. I tossed & seethed for a couple of hours before finally putting a call into reception around 4am. My complaint was handled well & I have nothing but praise for how the young lady on duty dealt with the issue. The loud music & thudding ceased, but I could still hear my neighbours chatter through the walls, which surprised me given the quality of construction of the hotel. Despite the super central Leicester Square location, I didn’t suffer any external noise pollution.
Overall then, a superb stay & I would recommend The Londoner, but I would request a
quiet room, or at least a wide berth from potential late night revellers.
Read more
Date of stay: October 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Londoner Team, Owner at The Londoner Hotel
Responded 21 Oct 2021
Dear mrstraveller1 Thank you so much for taking the time to share your experience at The Londoner. On behalf of all of us at The Londoner, I would like to thank you for sharing this review about our Hotel. We will make sure to share this with the Flavia and team to let them know to keep up the amazing work. Your feedback helps us to improve service for everyone. We Look forward to seeing you again soon. Best Wishes. Pearson Fernandes Guest Experience Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GandC1994 wrote a review Jun 2022
Colchester, United Kingdom83 contributions109 helpful votes
5.0 of 5 bubbles
We stayed here in May as we had theatre tickets locally and we wanted to try this hotel.

As soon as you walk in, you can feel a real buzzy vibe, and everything looks brand new, there is a restaurant on the right, a large bar area, and lots of entertainment in the form of rooftop bars and whisky rooms. Something for everyone!

We did have a problem at check-in, our room wasn’t ready and we were asked to wait, but it did drag on for a little while, around an hour or so. I think that we might have been overlooked but when we went back to enquire, the lovely Maria helped us and gave us a very decent upgrade by way of an apology.

The room was a decent size, clean and very bright, nice big comfortable bed and large bathroom too.

Location wise, you can’t get better. The entrance is right on Leicester Square, you can see all the people partying outside but the noise doesn’t carry over into the rooms.

We had dinner in Whitcombs which was very nice, plentiful and very friendly staff too.

Breakfast was great, lots of choice from either cooked or buffet style menus.

On checkout I was asked if they could change anything and I said no, we had a great time and everything was spot on, but in hindsight if they could change one thing, I’d have to say the Japanese toilets. I’m not a huge fan of these and they make too much noise for my liking. That’s only a preference though, not really a problem.

I am pretty sure we will return in the future anyway.
Read more
Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Londoner Team, Owner at The Londoner Hotel
Responded 11 Jun 2022
Dear Gand, It sounds like you had an amazing stay. Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We are glad we were able to meet your expectations! We're happy you had a fantastic time with us! We will be sure to relay your message to Maria. We hope you'll come and see us again soon! Best Wishes, The Guest Experience Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shirly T wrote a review Dec 2022
1 contribution
5.0 of 5 bubbles
The hotel was in a prime location
The staff were lovely
Varied breakfast
The concierge was very helpful, booked us places and directed us every morning to what we asked for.
Bell Boy immediately got a taxi
Clean and tidy room servic, quite,
The room is a bit small and there is not much closet space for 2 people so it is a bit crowded.
Refrigerator - if you find something in it, you pay, so ask to take their things out of the refrigerator and put yours in.
Apart from the closet in the room, all the accommodation in the hotel was excellent, we will return
Thanks.
Read more
Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Londoner Team, Guest Services / Front Office at The Londoner Hotel
Responded 30 Dec 2022
Dear 482shirlyt , Thank you very leaving us such a wonderful detailed review! We are ecstatic that we were able to look after you well during your stay and we would love to welcome you back for another memorable stay! Warm Regards Meldit Cota Guest Experience Team.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SanchezVictor wrote a review Nov 2022
Muenster, Germany112 contributions51 helpful votes
3.0 of 5 bubbles
With all the attention to the nice design, details hotel should not forget about it basic function, which means providing a room where you can regenerate and feel comfortable specifically when it comes to sleeping, unfortunately, the ventilation of the bathroom runs 24/7 so I was obliged to use my earplugs to get some quietness

The service is either understaffed or on qualified to handle even if you guessed during lunch in the restaurant and that breakfast I was asked to use the residence club, which was staffed with one and a half waiter to handle all the wishes and orders of about 25 people. The so-called Buffet was more or less empty. The rules tasted like they have been there for decoration of purposes only. Luckily, you could help yourself with a coffee being served in in a premium porcelain cup without a saucer available.

Sorry, but I was expecting something different after a chief editor of a respected hotel magazine recommended this place to me !
Read more
Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles Oak, General Manager at The Londoner Hotel
Responded 30 Jan 2023
Dear SanchezWinner, Thank you for taking the time to share your experience with us. We appreciate your honest feedback and understand that you may have had a different expectation when you visited us. Our goal is to provide cozy and comfortable accommodation for our guests, however, we understand there are things that can be improved. Your comments are taken into consideration and shared with our team so we can better our services in the future. Additionally, we strive to deliver high quality dishes at our restaurant and regret if we were unable to provide a satisfactory experience this time around. We appreciate your feedback as it helps us ensure all guests have an enjoyable stay at our hotel. As mentioned above your feedback is extremely important to us and please kindly share any other improvements via guestexperience@thelondoner.com so we are able to improve and implement any changes. Guest Experience Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MurdenS wrote a review Jul 2022
London, United Kingdom141 contributions32 helpful votes
3.0 of 5 bubbles
I booked the hotel for my husbands birthday and we left slightly underwhelmed by the whole experience.

Positives. The rooms, although very small and lacking hanging space are nicely done and to a high finish. The TV screen in the room is handy and you can order extras such as pillows.. The retreat is great, the service by the pool was prompt, the gym and pool area were very clean and it’s a lovely place to relax and unwind for a couple of hours. The service in the stage bar was also good, location is brilliant if wanting to explore London and the breakfast was very tasty.

Negatives. Communication prior to arrival was slow, the check in was chaotic and the area very busy with clearly not enough staff to care for guests.

I’d ordered balloons to be in the room on arrival but this wasn’t done, although a bottle of champagne and chocolates were which was well received and thoughtful. We had no slippers to walk down to the spa and a turn down service wasn’t undertaken one evening. The Japanese toilet kept flushing itself one evening and waking us up and with very little room in the bathroom, went off every time you were anywhere near it!

In the French restaurant, again, service was painfully slow however the food when we did receive it was nice. Service in the residence was also slow with our cocktails taking 20 minutes to arrive. Service throughout the entire stay, even though prompt in the pool area, was not 5*. The way in which staff address and communicate with you is a far cry from that at Claridges and other 5* hotels.

As hotel guests, we were unable to get a night cap on returning from dinner with the bar man telling us it was a long day and he needed to close up.

Treatments in the spa were good, but not worthy of the price tag.

Breakfast, although lovely, isn’t worth £39 a head.

My final point is that at check out, the lady asked how my stat was and I advised some great aspects but some, especially the service could have been much better. She didn’t seem to care at all and was more bothered about me clearing the extra charges on the room. I was overcharged by £170 despite advising the lady the bill was wrong when she ran through this with me verbally. She advised she’d check and send me the invoice through shortly. Despite paying gratuity throughout, the hotel added extra optional service charges and 3 x breakfast charges per person! We only had breakfast one morning. It just summed up the service throughout the stay and caused inconvenience having to ring, be put through to the right department and explain why the bill was incorrect.

We are lucky enough to have stayed in other 5* hotels in London and to pitch itself at the same level I believe is what let’s it down as it doesn’t compare or meet the 5* London expectations.

I think the hotel has the potential and maybe with more time will improve but for now pay a little more and explore the other 5* hotels!
Read more
Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Londoner Team, Guest Services / Front Office at The Londoner Hotel
Responded 16 Aug 2022
Dear MurdenS, Thank you for taking the time to leave us a review. We appreciate all feedback from our guests as this is crucial towards maintaining the high service standards on which we pride ourselves. Here at The Londoner, we strive to provide a bespoke level of service and on this occasion, we apologize that your experience did not meet your expectations. The points you have raised do not represent the exemplary experience that we desire for all guests of our hotel, nor is it typical. We shall be addressing every point mentioned and are grateful for you bringing them to our attention. We are very keen to discuss your stay in greater detail and ensure that we rectify this for you. Please contact us directly using the details below. Warm wishes, The Guest Experience Team guestexperience@thelondoner.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TravelSANY wrote a review May 2022
5 contributions9 helpful votes
1.0 of 5 bubbles
I am an experienced traveler - spending over 100 nights a year in a hotel for the last 20 years. I can confidently say this was the worst stay I have had in 2000 nights. I arrived at the hotel and their system was down. When I tried to check-in they could not check me in. The check in manager basically shrugged his shoulders and said he was not sure when it would come back online. No big deal - these things happen and I waited and was checked in but it was the first warning that this may not be the best hotel. Went to my room which was nice – modern and clean. Small room but hey its London
Went out and came back that evening (a Friday night). That’s when the fun started. Firstly you could hear the elevator beeping loudly in the room. Every time someone called the elevator or got off the elevator it beeped loudly in the room (the elevator backs onto the room). It was so loud that the first two times I went to the door thinking it was my doorbell. In the room you could also hear loud music. I was so tired I just passed out. Then on the following night, the music was simply unbearably loud. There is a nightclub on the top floor of the hotel and if you have a room facing the courtyard its extremely loud in your room. It was so loud that people I was speaking to on the phone could not hear me. I phoned down to complain and the response got was “oh it must be louder than normal tonight as normally its only people on the 5th, 6th and 7th floor who complain a lot but you are on the 2nd floor”. The then told me it would continue till 2am (that’s their license hours) and stop. At 2am the music stopped but the drunken screaming from the club continued till 2:30am when I had to phone the manager who agreed to go close the club down. When I complained about the loudness of the elevator in the room I was told by different people – “yes we know its loud in that room”. So the hotel knowingly gives people these rooms fully aware they will not be able to sleep
I asked to change rooms and was told by multiple people they would contact me to do so and never did. They also said they would contact me when I left given how bad my stay was and have not heard a word
Finally I also went to breakfast at the hotel and the service was so bad that they comped the meal (without me even asking) as it took 45 minutes to get toast
My advice – if you want to sleep in a nightclub this is the hotel for you. If you want a good nights sleep – RUN a different direction. And if they offer you room 243 (and I assume the rest of that line) you may as well sleep in Leicester Square you will get a better nights sleep
Read more
Date of stay: May 2022
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: Avoid room 243
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Londoner Team, Owner at The Londoner Hotel
Responded 27 Jul 2022
Dear Guest, Thank you very much for sending us such a detailed review, you bring to light some very concerning points that the team and I have already spent a great deal of time discussing. At this stage, I wouldn't insult you by trying to offer excuses for the issues that you had experienced but would like you to know that they certainly do not reflect the service standards that we have set here at the Londoner. All feedback that we receive, both positive and negative is crucial to the learnings of the business and without it, we aren't able to enhance the guest experience. Once again, thank you for providing such a detailed review, and apologies for the experience that you encountered whilst you were with us. Kind Regards, Guests Experience Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin S wrote a review Jul 2022
Rotterdam, The Netherlands163 contributions65 helpful votes
3.0 of 5 bubbles
The hotel is fairly new and we loved the decor. I had a business lunch here when it just opened and it was fantastic! All so fresh, modern and the attention in the details is amazing. Same must be said for the rooms and hallways. No dull hallway to your room whatsoever!

Our main issue was that there was dust and some hairs on the floor when we arrived. When saying something about this next day was somewhat odd (friends of ours booked and paid for the stay), the cleaning lady would come by straight away. Only to find out that when she left, both were still on the floor! After a second complaint my friends got a message from the hotel, which was very embarrassing. In the end the hotel compt. our group of 6 breakfast for 2 days.

My other complaint was that we wanted to celebrate our friends that booked the stay. When asking at the front desk to arrange something in the hotel roof top bar, we were redirected to the concierge, who redirected us to the agent of the roof top bar, who redirected us to a telephone number. In the end we arranged a welcome, good spot and bottle of champagne. All to find out we were seated in the most boring part and when sat down, the waiter come back with the menu. Only after saying no, check your booking, he came back with the champagne.

Lastly, make sure to book things ahead. It was very busy weekend in London (Pride, Adele, Wimbledon), but we are used to these kinds of hotels to keep certain seats open for guests of the hotel. No such thing here, every bar/lounge area is operated separately. On the last day one lady told us there was actually a bar for guests of the hotel on the second floor, with free soft drinks and some snacks. briljant! If only we had known before. We paid for soft drinks for 2 days downstairs, nobody told us about this bar.

So all in all the property is 5*, the rooms are fantastic, a cleaning mix-up can always happen. It's the lack of attention to offer guests a full service experience by making sure that they don't need to search and room the hotel themselves to arrange stuff. Lets remind you that the cheapest rooms at this hotel were $700/$800 per night!

Based on this experience, we would not go back.
Read more
Date of stay: July 2022
5.0 of 5 bubblesRooms
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Londoner Team, Owner at The Londoner Hotel
Responded 26 Jul 2022
Dear Kevin, Thank you for taking the time to leave us a review. We appreciate all feedback from our guests as this is crucial towards maintaining the high service standards on which we pride ourselves. Here at The Londoner, we strive to provide a bespoke level of service and on this occasion, we apologize that your experience did not meet your expectations. The points you have raised do not represent the exemplary experience that we desire for all guests of our hotel, nor is it typical. We shall be addressing every point mentioned and are grateful for you bringing them to our attention. We are very keen to discuss your stay in greater detail and ensure that we rectify this for you. Please contact us directly using the details below. Warm wishes, The Guest Experience Team guestexperience@thelondoner.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
_Haysxv Traveller wrote a review Feb 2023
London, United Kingdom80 contributions100 helpful votes
5.0 of 5 bubbles
I understand the hype! This hotel is beautifully designed, the mirrors in the room make the room feel larger than what it is which was great. The bathroom mirror had lovely lighting, the robes and slippers were extremely fluffy and not cheap like other London hotels.

I ordered room service, and the pasta arribata was lovely and arrived in a timely manner, I will 100% stay at this hotel again and have recommended to multiple friends who have also enjoyed their stay. Great for a staycation in London

The Receptionists have a great uniform too!
Read more
Date of stay: November 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles Oak, General Manager at The Londoner Hotel
Responded 17 Feb 2023
Dear Hayley_st, Thank you very much for taking the time to leave us such a fantastic review! We are delighted that you enjoyed your staycation with us and appreciated the beautiful room design, the fluffy robes and slippers, and the delicious pasta arribata. We strive to create an elegant ambience at our hotel and take pride in offering the highest quality amenities. It is wonderful to hear that you have already recommended us to your friends and we look forward to welcoming you back soon! Guest Experience Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve4072 wrote a review Dec 2021
Birmingham, United Kingdom67 contributions45 helpful votes
4.0 of 5 bubbles
Ok, so I have mixed feelings about our stay. The hotel is impressive, the guys on the door are on the ball and reception was slick. The piano lounge was a lovely touch with a relaxing atmosphere to sit and chill. The lifts are quick and efficient. The room, hmmn so for the money they are small and at first I though a bit let down. However as you spend more time in the room the quality and attention to details starts to make its impression. The room was really clean, The AC worked well, The bed and linen made for a great sleep and the shower and amenities very well appointed. Not sure about WIFI nothing was mentioned, oddly!

Break fast was our main issue, took time to lay the table, lengthy wait on toast that was cold, no milk for our tea. No sauces offered or salt or pepper. And to top it off breakfast was an additional charge of £38 ish each . The food was good quality though.

When you add the breakfast to the room, given the space its possibly a high price compared to others that give just a little less extravagance for a better deal.

The Japanese restaurant on the 8th Floor was lovely and a great experience but at £585 for the four of us may be just punching above its own status.

We did enjoy our stay, the room was comfy but for our liking just a little short of the mark for the money.
Read more
Date of stay: December 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: You really probably need a suite and not a Deluxe King with a city view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Londoner Team, Owner at The Londoner Hotel
Responded 23 Dec 2021
Dear Steve4072, Thank you for taking the time to leave us such a detailed and extensive review. Although it seems you mostly enjoyed your stay with us we are disappointed to hear that there were certain aspects of your stay you felt we were lacking. We have passed on your comments about breakfast to the appropriate channels. We hope that you will return to us soon so that we can make it up to you. Warm wishes, The Guest Experience Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Claudia Sylvester wrote a review Jan 2023
Greater London, United Kingdom17 contributions
5.0 of 5 bubbles
What an incredible hotel.
Our stay may have been short but enough to already be planning our next stay here.
The hotel is beautiful, new, modern, arty, clean and just everything you’d want & more.
I feel proud as someone who works in London, that we have this hotel to greet people from all over the world.
The food was delicious too. We had a meal out in nearby China Town as we were craving Chinese but the top floor has a sensational Japanese restaurant with a great view over the city and a cute garden with a fire pit.
We drank gin & tonics in the Tavern below the ground floor and listened to live music - you can choose from 50 different Gins.
Amazing & the staff were so lovely. They recommended different options to me when I couldn’t decide! The raspberry gin was sensational.
Breakfast was delicious and even though I chose only to have fruit & a green smoothie, I could see the cooked options from other guests looked delicious.
Again the service & staff were always on hand & attentive.
The spa - wow ! Well it was a delight to relax in. Our water was constantly topped up by the pool as we chilled in the cosy cabana’s and out soft fluffy dressing gown & slippers were of the highest quality all helping us to feel like special guests.
All the staff for our stay were lovely and one in particular was Rohan who first greeted us on arrival and showed us to a comfy seat to checj us in. He and his colleague whose name I was unable to ask were so lovely to me and my Daughter.
Rohan continued to provide us with a friendly smile and an impeccable service the whole time. He gave us a tour of the hotel, advice on where to go, hr helped us with everything we needed. What an incredible asset to the hotel he is.
When we return again we hope to be greeted by Rohan and his team. Even the manager who helped us with our room key when we overstayed our checkout time (because we fell asleep in the cosy spa) was so kind and helpful.
You have to stay here if you are looking for a hotel right in the heartbeat of London’s theatre land and you want luxury, comfort, great food and first class service.
I literally can’t wait to be back again & again. It’s our new London favourite.
Read more
Date of stay: January 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Nothing is too much trouble for the staff. If you need anything just ask
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles Oak, General Manager at The Londoner Hotel
Responded 29 Jan 2023
Dear Claudiaclouds, Thank you very much for taking time to write such a detailed review! and we are very much appreciate for choosing to stay with us. We are delighted to hear you had a wonderful experience in every aspects during your stay and you were able to indulged in different restaurants and facilities in the hotel such as 8 at The Londoner, Joshua's Tavern and The Retreat. On top of that, our receptionist, Rohan will be over the moon that you felt well-looked after by him and. We are pleased to know that you found us as The new London's favourite destination and that you are looking forward to returning to stay with again in the future. Warm regards, Guest Experience Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marce_LCh asked a question Jun 2023
Mexico City111 contributions21 helpful votes
Hi! Does the hotel has a hot tub / jacuzzi? Or is just a warm pools?
Marce_LCh asked a question Jun 2023
Mexico City111 contributions21 helpful votes
Hi! Does the hotel has a hot tub / jacuzzi?
Anthony S asked a question Feb 2023
Miami, Florida675 contributions160 helpful votes
Given the proximity to Leicester Square, can you hear outside noise at night? Thanks very much.
Answer from Volker S
Berlin, Germany20 contributions19 helpful votes
During our stay in the Hotel there was a Christmas market just in front of the Londoner. In our suite we have heard nothing and so we have had a calm night and slept very well. (Sorry, my english is not the best) Volker Stein
Scott C wrote a tip 10 Jun
Goring-on Thames, United Kingdom150 contributions87 helpful votes
5.0 of 5 bubbles
"Book early its a very busy hotel."
Read full review
Natalie C wrote a tip 02 Jun
1 contribution
5.0 of 5 bubbles
"Amazing staff, location, facilities "
Read full review
Julia R wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Leave your worries at the door!"
Read full review
Alexei Orlov wrote a tip May 2024
Brooklyn, New York13 contributions1 helpful vote
5.0 of 5 bubbles
"If you’re feeling lazy, don’t worry stay indoors and order room service. Truly excellent standard and wonderful choice."
Read full review
Colin B wrote a tip May 2024
4 contributions
3.0 of 5 bubbles
"Be very observant on checking out"
Read full review
Not the right property for you?
There are more places to choose from in the London area.
PRICE RANGE
R 9,689 - R 14,478 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonTrafalgar Square / Embankment
NUMBER OF ROOMS
350
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

THE LONDONER HOTEL - Reviews & Price Comparison (London, England)

Frequently Asked Questions about The Londoner Hotel
Which popular attractions are close to The Londoner Hotel?
Nearby attractions include National Gallery (0.2 km), Strawberry Tours (0.10 km), and Prime Pass Events - Paint A Pic (0.3 km).
What are some of the property amenities at The Londoner Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Londoner Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Londoner Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Londoner Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Londoner Hotel?
Conveniently located restaurants include Chop Chop, Green Bar at Hotel Café Royal, and Leicester Square Kitchen.
Are there opportunities to exercise at The Londoner Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Londoner Hotel have airport transportation?
Yes, The Londoner Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Londoner Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Londoner Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at The Londoner Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Portuguese.
All London HotelsLondon Hotel DealsLast Minute Hotels in LondonHotels near The Londoner Hotel
Things to DoRestaurantsFlightsHoliday HomesTravel StoriesCruisesCar Hire