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The Rubens at the Palace

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Traveller (1269)
Room & Suite (670)
Dining (132)
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Overview
  • Excellent70%
  • Very good22%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
08 May09 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4 487)
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4 174 results
Traveller rating
2 959
886
204
93
32
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2 959
886
204
93
32
Show reviews that mention
All reviewsbuckingham palacevictoria stationlibrary restaurantafternoon teaold masterscavalry barred carnationjames parkking roomfull english breakfastconcierge deskwonderful hotellovely roomgreen parktrafalgar squarebig benlocation was perfect
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1 - 5 of 4 174 reviews
Reviewed today

This was our first time to London so this hotel was a great way to step into the city. It was charming! Upon arrival (before noon) our rooms weren't ready so they happily stored our luggage and recommended the restaurant next door (B Bar which...More

Thank Jana E
Reviewed yesterday

I just returned home after a one-week stay at The Rubens with my aunt. We were both were impressed in every possible way by the service and accommodations. First, you cannot beat the location. It is across the street from Buckingham Palace and within very...More

Thank historytchr
Response from MalcolmHendry, General Manager at The Rubens at the PalaceResponded today

Dear historytchr, We absolutely loved reading your review this morning. Thank you so much for sharing your fantastic feedback! I am so proud of my team, and thrilled that their hospitality stood out to you at every turn. I very much hope to welcome you...More

Reviewed 2 days ago via mobile

We had booked our stay at the Ruben hotel for 4 nights right in the heart of London. Beautiful location, excellent service rooms were a little small they have been remodeled but the one problem that has no drawers for your clothes also see photo...More

Thank Bob S
Response from MalcolmHendry, General Manager at The Rubens at the PalaceResponded today

Dear Bob S, Thank you so much for your lovely feedback. I am really pleased that you enjoyed your time with us, and found our location to be beautiful, We are so lucky to be just paces away from Buckingham Palace, and the lovely leafy...More

Reviewed 2 days ago via mobile

Staff was amazing!! Concierge was very personable. Air conditioning works very well on hot days. Comfortable beds and nicely decorated rooms. What puts this hotel apart from others is the staff. Nice Bar area. Valet full day parking was only 39 pounds which is better...More

Thank christinemM6072OM
Response from MalcolmHendry, General Manager at The Rubens at the PalaceResponded today

Dear christinemM6072OM, Thank you very much for taking the time to leave us a review, following from your stay with us here at The Rubens at the Palace. I am so pleased that you enjoyed your visit, and found my team to be amazing! The...More

Reviewed 4 days ago via mobile

When you step off in front of the hotel, you are greeted by the doorman & a porter to assist you. Everyone is quite formal so you feel like you’re in a very expensive hotel. It’s decorated elegantly, clean, but showing wear & smells musty...More

Thank Monetzky
Response from MalcolmHendry, General Manager at The Rubens at the PalaceResponded 3 days ago

Dear Monetzky, Thank you very much for your feedback. I am very pleased that you enjoyed your time with us at The Rubens, and found the Hotel to be so clean and elegantly decorated. I am really sorry however to read that you found the...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$242 - US$493 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Family Hotel in London
#40 Green Hotel in London
#64 Romantic Hotel in London
#72 Luxury Hotel in London
#106 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$242 - US$493 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Family Hotel in London
#40 Green Hotel in London
#64 Romantic Hotel in London
#72 Luxury Hotel in London
#106 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1269)
Room & Suite (670)
Dining (132)
Business Centre & Event Rooms (3)
Amenities (3)
Nearby
Westminster
If you only had an afternoon to experience London on a
grand scale, Westminster would be a wise place to
start. The ornate Houses of Parliament and Westminster
Abbey sit adjacent at a corner of Parliament Square,
and a short stroll along The Mall leads to Buckingham
Palace. Trafalgar Square and Nelson's Column are just
up the road as well. As captivating as the
architecture is, the wonders of Mother Nature are
...More
Questions & Answers
Ask a question
Juli R
26 March 2018|
AnswerShow all 2 answers
Response from SweetOttawa | Reviewed this property |
Yes. The have a bunch available by the front door.
0
Votes
sparverius123
25 March 2018|
AnswerShow all 4 answers
Response from FraserR2013 | Reviewed this property |
The Master Suite does - good large bedroom with large en suite and sitting room with dining area (where an additional double bed can be made up) and a 2nd bathroom. Would recommend it - we loved it!
0
Votes
dbrent30
16 February 2018|
AnswerShow all 5 answers
Response from MalcolmHendry | Property representative |
Good afternoon dbrent30, We usually take a pre-authorisation on check in as with standard Hotel procedures world-wide (which is a hold on an amount until you check-out to cover any extras or incidentals). I'm unsure the... More
0
Votes
Room Tips
"We have only stayed in the back which is probably quieter than the front rooms over the street and with views."
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"Suites are worth the extra money"
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"Rooms on the interior are quiet and cozy - lovely fixtures in the room - very elegant!"
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"Some of the rooms have very vibrant decor with bright colours, but the hotel do have some more neutral rooms..."
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