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Citadines South Kensington

Traveller (233)
Room & Suite (117)
Dining (4)
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About
  • Excellent48%
  • Very good37%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers' Choice 2018 Winner
Certificate of Excellence
GreenLeaders Silver level
All Citadines Apart’hotels provide a wide range of apartment choices with fully-equipped kitchens for a customised living experience and all the services and amenities you need to make you feel right at home in a different city.
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Property amenities
Free High Speed Internet (WiFi)
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
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Room features
Kitchenette
Non-Smoking Rooms
Good to know
HOTEL STYLE
Quiet
Green
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
698Restaurantswithin 0,5 km
110Attractionswithin 0,5 km
Neighbourhood
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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Reviews (1 114)
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857 results
Traveller rating
434
290
76
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21
Traveller type
Time of year
LanguageEnglish
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434
290
76
36
21
Show reviews that mention
All reviews apartment hotel gloucester road tube station great location kensington gardens hyde park small kitchen the sofa bed one bedroom apartment waitrose supermarket royal albert hall short walk science museum natural history kensington high street self catering coffee machine piccadilly line
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1 - 5 of 857 reviews
Reviewed 2 days ago via mobile

We stayed for one night at Citadines South Kensington as we needed a base for visiting a few tourist attractions, doing some Christmas shopping in London and wanted a little home from home. It did not disappoint. Walked from Gloucester Road Tube Station and it...More

Thank LuckyDuckTombola
Response from Anthony B, General Manager at Citadines South KensingtonResponded 2 days ago

Dear Reviewer, Thank you kindly for bestowing us with your most generous compliments in respect to our accommodations and amenities. We were truly delighted that we exceeded your expectations .We look forward to welcoming you back to Citadines South Kensington. In the interim, we remain...More

Reviewed 3 days ago via mobile

Recently stayed at the Citadines South Kensington. Property is a little far from main attractions except for the Kensington Palace. Definitely need to use transport to get around. Quite a few nearby restaurants and Starbucks right next door which was great for breakfast. Disappointed with...More

Thank luvtravel029
Response from Anthony B, General Manager at Citadines South KensingtonResponded 2 days ago

Dear Reviewer, Thank you for your valued feedback. We are sorry to hear about your disappointment with Citadines South Kensington, and that we could not make your stay more comfortable. I have noted your comments regarding the cleanliness of the room, and as we are...More

Reviewed 6 days ago

I stayed here from October 13-15, 2018, and I thought it was a very nice hotel. The beds were comfy, and I slept quite well. It was very quiet at night. The kitchen also has some plates, so you can have some snacks of your...More

Thank Hakaider
Response from Anthony B, General Manager at Citadines South KensingtonResponded 6 days ago

Dear Hakaider, Thank you for your comments regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests...More

Reviewed 1 week ago

Our travel agent recommended this "Hotel", and the location looked very good. Close to the Tube, nice area with shops and cafe options nearby. That is the strength of this "hotel". The Lobby is small and awkward. I missed others comments on the fact that...More

Thank jefft314
Response from Anthony B, General Manager at Citadines South KensingtonResponded 1 week ago

Dear Jeff, Thank you for your valued feedback. Please allow me to apologise that our residence did not meet your expectations. As we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as...More

Reviewed 2 weeks ago

The location of Citadines is close to everything. Friendly staff, free coffee, apples, and water, you can also borrow an umbrella. The room is clean. Cleaning can be performed daily for an additional 20 pounds.More

Review collected in partnership with this hotel
Thank waheedmn
Response from Anthony B, General Manager at Citadines South KensingtonResponded 1 week ago

Dear Waheedmn, Thank you for your comments regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests...More

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Questions & Answers
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175aditig
28 October 2018|
AnswerShow all 5 answers
Response from Artyveggie | Reviewed this property |
We went through the citadines own web site and so the housekeeping was daily.
0
Votes
hfk1918
10 June 2018|
AnswerShow all 3 answers
Response from WingYin35 | Property representative |
Dear hfk1918, Yes, our nearest underground station is Gloucester Road, which the Piccadilly (navy blue) line is a direct line from Heathrow airport to our residence. From Gloucester Road, it is a short 5-7 minute walk on... More
1
Vote
edalint
22 April 2018|
AnswerShow all 5 answers
Response from WingYin35 | Property representative |
Dear edalin t, We only provide cleaning for stay more than 7 nights, that are included in the room rate. However, we can provide this service at a chargeable rate for those staying less - Either £15.00 for a Studio, or... More
1
Vote
Room Tips
"Remember, this is an aparthotel so don't expect room service or (pointless) daily cleaning."
Voyager44877892083
30 Oct 2018
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"Replace chipped wood on bed night table. Fix the hob/ electric stovetop so the burners work."
RobertL2487
15 Oct 2018
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"Well laid out unit and ideal for a short stay - All required amenities provide to self cater or to buy in."
mikeR8634EM
14 Oct 2018
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"If you're assigned a room with a view on the street, don't worry: it is ultra quiet."
ssgca
14 Oct 2018
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PRICE RANGE
US$145 - US$339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citadines prestige south kensington hotel londoncitadines hotel london
LOCATION
United KingdomEnglandLondonKensington and Hyde ParkSouth Kensington
NUMBER OF ROOMS
92
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