Kensington Gardens Hotel

Kensington Gardens Hotel

9 Kensington Gardens Square, London W2 4BH England
Acceso habitaciones
Traveller (110)
Panorama of the Basic Single Room at the Kensington Gardens Hotel
360
Panoramas (4)
another view from window
Room & Suite (143)

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About

4.0
#567 of 1 138 hotels in London
4.5 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Kensington Gardens Hotel is a 17 bedroom 2 star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theatres within easy reach. Free Wi-Fi is always included when making a reservation with Kensington Gardens Hotel. Check-in time is from 1 pm onward. There is a complimentary luggage storage facility at the hotel. Reception is manned from 8 am to 5 pm. The reception at Phoenix hotel, next door at 1-8 Kensington Gardens Square, will assist during other hours.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Baggage storage
Non-smoking hotel
Room features
Housekeeping
Clothes rack
Wake-up service / alarm clock
Coffee / tea maker
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
Languages Spoken
English

Location

9 Kensington Gardens Square, London W2 4BH England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
London City Airport
16.7 km
See all flights
Heathrow Airport
19.1 km
See all flights
Bayswater
3 minUnderground
394Reviews22Q+A76Room tips
Traveller rating
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Detailed Reviews
O'Neill483 wrote a review Jan 2020
Dublin, Ireland170 contributions20 helpful votes
4.0 of 5 bubbles
Compared to a lot of the other hotels in this area and around London of a similar price range, Kensington Gardens has a more upmarket feel. Spotless and well appointed, I very much enjoyed my stay. The location is also fantastic. Hyde Park is within walking distance as is the brilliant Notting Hill area, and Bayswater and Queensway underground are within 10 minutes walking distance.

The only small complaint I would have would be the mattress being a bit too firm for my liking.

In future visits to London, business or pleasure, I'd happily stay here again. Convenient, clean and lovely surroundings.
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Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations H, Guest Relations Manager at Kensington Gardens Hotel
Responded 03 Feb 2020
Good morning, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Kensington Gardens Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gerryrick wrote a review Nov 2020
Amsterdam, The Netherlands4 contributions
5.0 of 5 bubbles
I had booked a weekend stay in this hotel for my in-laws who were due to travel for a London trip from The Netherlands. The booking was made through Booking.com

The room was booked long before covid but now, with covid regulations, it would have meant a compulsory 14 day quarantine on arrival to the UK. This wasn't possible or practical.

I had many discussions about cancelling this reservation with Booking.com and had the impression from their website that any cancellations due to such covid regulations would be automatic and we would get a refund. Alas, because this was a "Basic" booking, this was not possible.

I contacted the reservations office in the hotel and received fantastic support and help from Mary Donelan there who got in contact with both Booking.com and a third party through whom Booking.com had made the booking (caveat emptor!).

It really was above and beyond the call of duty but Mary sorted out the problem and we received our money back.

Thanks for the great customer service. I'll be sure to book directly with you when booking again!

Gerry Rickard
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Date of stay: October 2020
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Kensington Gardens Hotel
Responded 23 Aug 2021
Good morning, Many thanks for your excellent review of the Kensington Gardens Hotel. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Kensington Gardens Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elaine wrote a review May 2022
Tel Aviv, Tel Aviv District159 contributions32 helpful votes
4.0 of 5 bubbles
This hotel was very conveniently situated close to regular bus service as well as Bayswater & Queensgate Tube stations. It was a 5 minute walk to Kensington Park & St. James Palace. Lots of restaurants & supermarkets are in the area too.

The room configuration was good, giving our grandson a seperate area. No a/c.
No in room safe. The taxi service used by the hotel was unreliable. After they didn't turn up the reception reluctantly called to investigate. After finding that they weren't coming they called a Black Cab that also couldn't come. The staff were quite clueless how to deal with the situation
Luckily a guest called me an Uber.

Breakfast was very disappointing. Other than boiled eggs, hot dishes were for charge. I would probably not stay there again because of the poor selection offered.
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Date of stay: May 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Kensington Gardens Hotel
Responded 30 May 2022
Good morning, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. We are so glad that you found our location to be advantageous. Kind regards, Kensington Gardens Hotel
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Atrou P wrote a review Jan 2022
3 contributions
1.0 of 5 bubbles
This hotel is really very terrible, no professionalism and the price doesn't match with the quality of the services, I really did not recommend it. Also it's not clean. The toilet doesn't work properly and there is a noises due to the train station closer.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Kensington Gardens Hotel
Responded 02 Feb 2022
Good morning, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Please do get in touch with us directly at info@kensingtongardenshotel.co.uk so that we can locate your reservation and understand more about your stay with us. Kind regards, Kensington Gardens Hotel
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Ecomask wrote a review Oct 2021
Manchester, United Kingdom3 contributions1 helpful vote
4.0 of 5 bubbles
I just wanted to come on here to write a review to be fair to the hotel. I booked with hotels.com and they asked about my check in and the room, so I said the room was very very small, which it is, but I didn’t have the opportunity to say anything else. Well although the room is very small it is also very clean and well designed, there is everything you need and the build(if that’s the right word) has been done to a very high standard. Also hotels.com sent my comment to the hotel whilst I was still here and although they couldn’t offer me a different room because the hotel was very busy they did offer me a free breakfast, so all in all I would definitely recommend the hotel and I would stay again.
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Date of stay: October 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Kensington Gardens Hotel
Responded 06 Oct 2021
Good morning, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Kensington Gardens Hotel
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
paul wrote a review Nov 2021
Newquay, United Kingdom4 contributions1 helpful vote
5.0 of 5 bubbles
I was not expecting it to be this good, this will be my home on London trips now on.
Really well located - the hotel it self is in a quiet area with a garden in front but less than ten minutes walk to Notting hill, the queens way tube is 5 mins away leaving the whole of London with in 20 mins.
The rooms have everything you need , they are clean , warm and comfy. Mine had a view out across the garden.
The staff have been wonderful too, the star rating does not do this place justice.
I would happily recommend this hotel to anyone or couple coming into London for the weekend.
Excellent
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Date of stay: November 2021Trip type: Travelled on business
Room Tip: Parking is on meters, Free after 6:30pm , there is a ncp type car park opposite the station.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Kensington Gardens Hotel
Responded 07 Nov 2021
Good morning, Many thanks for your excellent review of the Kensington Gardens Hotel. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Kensington Gardens Hotel
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter H wrote a review Jun 2023
3 contributions
1.0 of 5 bubbles
No reception - 5 floors without lift and with luggage is not worth the price of the room. I don’t recommend this hotel. Card was not working. I’ve had to call them 5 times to help sorting it out. I don’t get why they don’t let know people when booking that there is no lift
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Date of stay: June 2023Trip type: Travelled solo
Room Tip: No reception - no lift
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Kensington Gardens Hotel
Responded 10 Jul 2023
Good afternoon, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. We do state on the homepage of our website that the hotel does not have a lift. Please do speak to reception on arrival if you require assistance with your luggage or prefer a room on a lower level as we will endeavour to accommodate our guests where we have availability to do so. We are disappointed that you did not have a better experience staying with us. Kind regards, Kensington Gardens Hotel
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Anonymous wrote a review Apr 2024
10 contributions9 helpful votes
3.0 of 5 bubbles
A nice hotel with basic but very clean rooms. Check in was easy and staff were helpful. Very close to both Bayswater and Queensway tubes so it is a great base for getting around central London, while still being in a pretty quiet area. My only complaint is that my window did not close securely, so it rattled every time there was a gust of wind. I was woken up multiple times during the night because of this which was really frustrating.
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Date of stay: April 2024Trip type: Travelled on business
Room Tip: Avoid if you require a lift, there were a lot of stairs to get to my room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Kensington Gardens Hotel
Responded 22 Apr 2024
Good morning, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. We are glad that you found our rooms to be clean and our staff were friendly and helpful. We are disappointed that you did not get a good night sleep as guest comfort is very important to us. Please do speak to our reception (located next door at our sister hotel, Phoenix Hotel) as we will endeavour to change your room (subject to availability). Kind regards, Kensington Gardens Hotel
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Report response as inappropriate
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S.D. wrote a review Mar 2020
3 contributions7 helpful votes
3.0 of 5 bubbles
Hotel is located in a really good spot as it is close to both Bayswater and Queensway stations. Also close to Kensington Garden, which is lovely. There are a few supermarkets and restaurants around. Rooms are small but clean. My one issue was they put me on the last floor and there are no elevators. I was traveling with heavy luggage and a bad back so that was difficult.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations H, Guest Relations Manager at Kensington Gardens Hotel
Responded 09 Mar 2020
Good morning, Many thanks for your review of the Kensington Gardens Hotel. Your feedback is much appreciated. Please do speak to our reception if you require assistance with your luggage as we would be more than happy to help you. We are so glad that overall you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Kensington Gardens Hotel
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raibeart O wrote a review Mar 2020
London, United Kingdom1 contribution1 helpful vote
5.0 of 5 bubbles
Spent 1 night and was very impressed. Modern style furnishings in a vibrant part of town. Single room was suffice for my stay; had Room 15 on it's own landing. Clean and functional. Was 5 minutes walk away from underground, restaurants and bars. Would certainly recommend to friends and family. Thank you!
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations H, Guest Relations Manager at Kensington Gardens Hotel
Responded 01 Mar 2020
Good morning, Many thanks for your excellent review of the Kensington Gardens Hotel. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Kensington Gardens Hotel
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 2,426 - R 3,844 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kensington gardens top hotel, top hotel london, london top hotel
FORMERLY KNOWN AS
TOP Hotel Kensington Gardens
LOCATION
United KingdomEnglandLondonNotting Hill
NUMBER OF ROOMS
17
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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KENSINGTON GARDENS HOTEL - Reviews & Price Comparison (London, England)

Frequently Asked Questions about Kensington Gardens Hotel
Which popular attractions are close to Kensington Gardens Hotel?
Nearby attractions include Pigeon Tours (0.2 km), The Magic Hour (0.4 km), and Bayswater (0.2 km).
What are some restaurants close to Kensington Gardens Hotel?
Conveniently located restaurants include Rudy's Pizza Napoletana - Queensway, Chamuyo Bayswater, and Bella Italia.
Are there any historical sites close to Kensington Gardens Hotel?
Many travellers enjoy visiting Houses of Parliament (4.7 km), Tower of London (7.9 km), and Churchill War Rooms (4.4 km).
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