Thistle London Hyde Park Kensington Gardens

Thistle London Hyde Park Kensington Gardens

Traveller (718)
Thistle Kensington Gardens
Room & Suite (229)
Dining (73)
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About

4.0
#356 of 1 144 hotels in London
4.6 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
You'll be well placed to experience the city at Thistle London Hyde Park Kensington Gardens hotel. We're on Bayswater Road in the fashionable Royal Borough of Kensington – one of the best spots in town. Away from all the hustle and bustle, but just minutes from the West End, Marble Arch and Oxford Street shopping, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. There are 4 underground stations within walking distance, Paddington mainline train station is about half a mile away and several bus routes pass right by the hotel.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Conference facilities
Meeting rooms
Baggage storage
Concierge
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Electric kettle
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Park View
Mid-range
Languages Spoken
English, French, Spanish, Italian and 1 more

Location

104 Bayswater Road, London W2 3HL England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
London City Airport
16.3 km
See all flights
Heathrow Airport
19.4 km
See all flights
Queensway
3 minUnderground
4.0
4.0 of 5 bubbles3,120 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Thistle London Hyde Park Kensington Gardens is often commended for its spotless rooms and strategic location near Hyde Park and tube stations, enhancing its appeal as a gateway to exploring central London. Guests have enjoyed the hotel's varied breakfast options and the comfortable beds, contributing to a generally relaxing and friendly atmosphere. However, some travelers have expressed concerns about the small and sometimes outdated rooms, with occasional maintenance issues. Opinions on value and service are mixed, with accolades for the staff's friendliness balanced by reports of slow check-in processes.
Location
Convenient
Atmosphere
Inviting
Rooms
Cramped
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory

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3,120Reviews68Q+A100Room tips
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Detailed Reviews
Sandy K wrote a review Jan 2020
New York City, New York
4.0 of 5 bubbles
Great product and very affordable. What I loved about the hotel was the bathroom mirror, it is a heated mirror so it’d never fog up after a shower, how simple yet effective. The front office staff were slightly strange in a way perhaps need more training. I had to ask for my upgrade being a Expedia VIP premium guest, they should know that already, hence I booked the VIP perks hotel in the first place and on check out the front desk agent commented on my race since I’m a frequent traveller, growing up as an expat, my IDs were all different, it was very uncomfortable even though I’m sure he meant no harm. Room service were spot on, my orders were perfect, taste great and they apologized when one of the orders were slightly delay. Also, offered a follow up call to see how my meal was, very big contrasts between the two departments. Housekeeping did a great job at servicing the room but kept giving me only one towel even though my husband was also staying and quiet obvious it was a room for two people, small observation goes a long way. Overall, I’ll definitely come back if I’m in the area.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trek54100757281, Front Office Manager at Thistle London Hyde Park Kensington Gardens
Responded 29 Jan 2020
Dear sandyk727, Thank you for sharing your review of your recent stay at the Thistle Kensington Gardens. We strive to provide a superior experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope we can welcome you back in the near future. Kind Regards Anca
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Connie H wrote a review Feb 2020
Boston, Massachusetts
4.0 of 5 bubbles
I stayed here for 6 nights in February and I was extremely happy with my stay. I debated between 4 and 5 stars because it really was an excellent stay.

Like most London hotels, the room is small compared to what Americans are used to. It was perfect for one person. The bed was comfortable and the bathroom was nice. I'm a light sleeper so I usually wear earplugs when travelling, however the hotel was very quiet and I would imagine I would have been fine without them. The only time I could hear people was in the morning when I was getting ready to start my day.

I loved the lounge/bar. It was perfect to hang out in when there was a bit of spare time. My first day there, it was super rainy so I sat in the lounge for a bit and had a coffee and some snacks and it was perfect. Dinner was delicious, I ordered room service a couple oft times and it was quick and easy. There is a large breakfast spread although I didn't prepay and I don't know if it was really worth the 15p. I did it one day since I had an early meeting time and it was convenient. It was definitely delicious and maybe would have gotten my moneys worth had I not been in a ruse.

The location really is perfect. Very safe area, especially if you are a solo traveler, with plenty of people (locals and tourists) walking around the area as well. Queensway stop is a 5 minute walk, and there are (at least) 2 bus routes that stop directly in front of the hotel. I frequently saw taxi's driving along Bayswater as well. Also, the Hop-On-Hop-Off busses have a stop directly in front of the hotel if you are considering doing that. And I quite liked having the little store right under the hotel, very convenient.

The only thing that really struck me as odd was housekeeping came around really early in the morning. It was only the last two days of my stay so I don't know if it just happened to be early those days, or if I was already out the other days and wouldn't know. One day she came knocking at 9:00 (I was leaving in about 20 mins) so I told her to come back. The next day it was at 8:15 (I was still sleeping). I didn't have the Do Not Disturb sign on the door because I did not think housekeeping would come that early, so you may want to do that if you plan on sleeping in.

Front desk staff was very nice, as well as the restaurant/lounge staff. I'll be back in London in about 4 months and will definitely be looking to stay here again.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trek54100757281, Guest Relations Manager at Thistle London Hyde Park Kensington Gardens
Responded 22 Feb 2020
Dear Connie, Thank you for sharing your wonderful review of your recent stay at the Thistle Kensington Gardens. I am delighted to hear that you choose to stay with us and thrilled that you liked the location of the hotel and the facilities the hotel is offering. It is also a pleasure that the Front desk staff was very nice, as well as the restaurant/lounge staff made sure that you felt welcome and we will happily pass on your kind words to them. We look forward to welcoming you back again soon. Kind regards, Silvia
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
bexybexy wrote a review Jan 2020
Fareham, United Kingdom
3.0 of 5 bubbles
You could not get a better location to Bayswater and also you get parking here which is fantastic
The rooms are more than adequate and the staff are polite and helpful. However there are a few tweaks that are needed in my opinion.

The Brasserie restaurant has no vegan options which is a real shame as there has been a huge explosion in the amount of vegans everywhere especially in London. I would have liked to have eaten within the hotel but couldn't so they are losing money!

The lifts are a bit confusing there is a sign that says you need to insert your card but it doesn't say that you need to insert it quickly and take it out again. Lots of people were finding it difficult and asking for help when I was there.

The shower in my room had quite a lot of black mould around the grout and silicone sealing. My room was 418

I did not find the room warm enough despite having the heating on maximum it felt like there was cold air circulating around and I checked that it was definitely on heating. . I had to ask for an extra blanket because the duvet was very thin.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sightsee64732814620, Manager at Thistle London Hyde Park Kensington Gardens
Responded 02 Jan 2020
Dear bexybexy, Thank you for your review and constructive feedback. I will look into all of the points you have mentioned and discuss with the management team. I do hope it will not deter you from returning in the near future. Kind regards, Paul D Hotel Operations Manager
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Dean B wrote a review Feb 2020
5.0 of 5 bubbles
Well what can i say about this hotel, If your looking to stay in London look no further than the Thistle Kensington Gardens. All staff are friendly from Reception to Bar/Restaurant staff and even the Housekeepers. They all say good morning/afternoon/evening when ever you see them, must say the lady on reception on the morning of Tuesday 11th Feb went above and beyond of her duties when I asked her for help, (we stayed in room 202), THANK YOU. The breakfast layout was great with a good choice of food and was always being topped up to keep it fresh and hot. If you get a chance to have a meal in the evening you will not be disapointed, hot and VERY tasty.
This hotel is a lovely place to use as a base for visiting different parts of London and I can recomend having a walk in Kensington Gardens but beware we went for a 15 minute walk and ended up walking for a couple of hours and feeding the birds and swans, do not be worried about feeding them the birds will even eat out of you hand nicely. If you feel like having an afternoon in your room (we had a DVD afternoon) you will not be in a noisey place as you dont hear any noise even with the hotel being on Baywater Road.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trek54100757281, Front Office Manager at Thistle London Hyde Park Kensington Gardens
Responded 19 Feb 2020
Dear Dean B, Thank you for sharing your review at the Thistle Kensington Gardens. We strive to provide a superior experience for every customer, therefore your feedback is very important to us. We hope we can welcome you back in the near future. Kind Regards Anca
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Petra wrote a review Feb 2020
Bernkastel-Kues, Germany
+1
5.0 of 5 bubbles
It was my 4th stay in this hotel. As always, we were very satisfied, minor problems were solved as soon as possible. The breakfast is very rich, there is something for every taste. The location of the hotel is great, just 300 m to the tube station, bus stops in the immediate vicinity. The staff is very helpful, special thanks to RAY for helping with the check-out. We'll definitly come back.
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Date of stay: February 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trek54100757281, Guest Relations Manager at Thistle London Hyde Park Kensington Gardens
Responded 28 Feb 2020
Dear Betzel58, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments. Hope we can welcome you in the near future Kind Regards Silvia
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PlsTripResponsibly wrote a review Dec 2022
London, United Kingdom
4.0 of 5 bubbles
I cannot fault the room and bathroom and I got a good rate, but £4.50 for a packet and hot water hot chocolate in a 4 star hotel is both cheap and pricey at the same time. Plus zero bar nibbles. No nuts or crisps. This is weird in a capital city where I imagine the clientele need something to nibble at all kinds of odd hours and the kitchen shuts at 10.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karina Sokolovska, Other at Thistle London Hyde Park Kensington Gardens
Responded 17 Dec 2022
Dear Guest, Thank you so much for your feedback regarding your recent stay with us at Thistle Kensington Gardens. We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not-too-distant future. Kind Regards Karina Sokolovska Front Office Manager
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David-Kevin B wrote a review Jul 2021
Washington DC, District of Columbia
5.0 of 5 bubbles
The range of places to stay in this great city is astonishing, from 4-star luxury brands to hip and convenient accommodations to smaller and more intimate B & Bs.  Here are places we have patronized :

― On Bryanston Street near Portman Square and Hyde Park is the Amba Marble Arch Hotel.  Featuring The Lounge and The Glen Miller Bar, the customer service is excellent and the property's public areas are immaculate as was my room.

― The Thistle Hyde Park is located between their Kensington Garden property and the Amba Marble Arch.

― Thistle Hotel Kensington Garden features generous closet space; coffee and tea service; a king-size bed; bathrobes and thick cotton towels; excellent amenities; and the bathroom was the epitome of well-thought out design, with modern features.
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Date of stay: September 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roy Nardone, Owner at Thistle London Hyde Park Kensington Gardens
Responded 15 Jul 2021
Dear David-Kevin B Thank you for sharing your review at the Thistle Hyde Park & Kensington Gardens. We strive to provide a superior experience for every customer, therefore your feedback is very important to us. We hope we can welcome you back in the near future. Kind Regards Roy Nardone Hotel Manager
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Lee wrote a review Mar 2023
Swindon, United Kingdom
+1
4.0 of 5 bubbles
Stayed here recently for a two night business trip. Location is good right opposite Hyde Park and not too far from Paddington train station and closest tube stations are Queensway and Bayswater. The building is right above a busy Shell petrol station but actually I didn’t notice any noise or issues and also quite useful to have a Waitrose supermarket on your door step.

My double room was on the small side but modern and well furnished, certainly comfortable enough for a short stay. The room had AC controls which I had turned down low as the room was quite stuffy at night. Nice bathroom with a good walk-in shower.

The buffet breakfast served up in the restaurant was a pleasant surprise, the cooked English breakfast was excellent and probably the best cooked hash browns I’ve ever tasted :). At night there’s a great relaxing ambiance at the bar and restaurant seating area, the small bar was nice place to enjoy a couple of drinks with colleagues before or after going out to eat although the bar closed at 11pm during our midweek stay. There is quite a lot of choice for eating within a short walk of the hotel.

Nice modern hotel, nice friendly and helpful staff. Would certainly consider staying again.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karina Sokolovska, Other at Thistle London Hyde Park Kensington Gardens
Responded 02 Apr 2023
Dear leek1972, Thank you so much for taking the time to let us know how your stay was. I am delighted that everything was to your liking and that we created such a good impression. I hope we will see you many times again in the future. Kind Regards, Karina Sokolovska Front Office Manager.
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martinwH9673DF wrote a review Apr 2023
Clevedon, United Kingdom
5.0 of 5 bubbles
Nice welcoming hotel in a surprisingly quiet area given it’s close proximity to Hyde Park. All staff were friendly and very helpful (housekeeping may have been a little too keen, knocking on door asking to clean room at 8am! Best to put out the “do not disturb” very early!!).
Food was good and breakfast buffet varied, plentiful and regularly replenished with hot items.
Door to the rooms are rather narrow, which does make it quite challenging to manoeuvre a large suitcase, or loaded room service tray into the room
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Review collected in partnership with this hotel
Date of stay: April 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karina Sokolovska, Other at Thistle London Hyde Park Kensington Gardens
Responded 13 Apr 2023
Dear martinwH9673DF, Thank you very much for your feedback regarding your recent stay with at Thistle Kensington Gardens. We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay. It is our guest's valuable comments based on their individual experience that assist us in continually improving our service standards, so thank you again for taking the time to provide us with feedback. We look forward to welcoming you back in the near future. Kind Regards Karina Sokolovska Front Office Manager
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dave m wrote a review Jul 2022
2.0 of 5 bubbles
Waited an hour whilst plenty of other people checked in,when I explained we had theatre tickets and needed the room,I was told we had a superior room booked which was being cleaned.
If our room was superior I pity the unfortunates in the inferior rooms,not small,TINY. Empty crisp packet on floor!
Breakfast,shockingly poor Orange juice just sugary coloured water,bacon inedible.
I eat in greasy spoons when travelling for work but couldn't eat this rubbish,and all for £15, scandalous.
Day2,no one had been in our room,beds unmade,tea, coffee,milk not replaced, at £250 a night it's just nowhere near good enough,I've stayed in £30 b&b's which are far better, granted not in London,but this Is our capital city,surely we can do better than this.
Just to prove I'm no whinger,Chinese next to Queensway tube station is great as was Pretty Woman musical and Adele was just brilliant 👏
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roy Nardone, Owner at Thistle London Hyde Park Kensington Gardens
Responded 27 Jul 2022
Dear davemL400PL Thank you for your review of your recent stay at the Thistle Kensington Gardens Hotel, I was disappointed to read that your stay was not to the standard expected, I can confirm we do have several different categories of rooms available here and out Deluxe rooms are larger with views overlooking the park. I have asked the chef to look into the breakfast issues you experienced as we always receive good comments regarding our buffet breakfast. Housekeeping have also been spoken to as rooms are serviced everyday from 9am to 4pm unless the DND card is on the door as we do honour this and never enter these rooms. We do hope we can welcome you back in the near future. Kind Regards Roy Nardone Hotel Manager
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Answer from Lvegas
Dinas Powys, United Kingdom56 contributions6 helpful votes
So sorry. Only just seen this. Yes. I think u can
Answer from Lorraine M
7 contributions1 helpful vote
The tube is the fastest way of getting around and if you use a contactless card the cost is capped for each day so it works out very reasonable.. Mot sure what lines you will need but there are clear maps at all stations which are easy to follow.
Marky2006 asked a question Jun 2022
Crewe Cheshire18 contributions6 helpful votes
Hi What is the email address for the front desk at the hotel Thanks you Mark J Ray
Answer from Diogo M
1 contribution
No idea also. Check the reservation voucher.
Answer from Rachael M
Suffolk, United Kingdom17 contributions1 helpful vote
We went by train and tube
Delly65 wrote a tip Yesterday
Southrepps, United Kingdom62 contributions13 helpful votes
5.0 of 5 bubbles
"Near to Tube"
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Alison E wrote a tip 11 Jul
Sydney, Australia6 contributions
2.0 of 5 bubbles
"Great location for accessing London - look at other properties in the same area. "
Read full review
Lumpkinite wrote a tip Jun 2024
Titusville, Florida80 contributions60 helpful votes
5.0 of 5 bubbles
"Get a garden view room!"
Read full review
rodbecerra04 wrote a tip May 2024
Armenia, Colombia25 contributions5 helpful votes
4.0 of 5 bubbles
"is a great location to move around with a great transportation to get there form the airport and all the London areas"
Read full review
Charles V wrote a tip May 2024
Liston, Australia53 contributions2 helpful votes
3.0 of 5 bubbles
"Avoid expensive breakfast."
Read full review
Not the right property for you?
There are more places to choose from in the London area.
PRICE RANGE
R 3,268 - R 4,884 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
thistle kensington gardens london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
175
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THISTLE LONDON HYDE PARK KENSINGTON GARDENS - Now R 2 999 (Was R̶ ̶3̶ ̶8̶7̶1̶) - UPDATED 2024 Hotel Reviews & Price Comparison (England) - Tripadvisor

Frequently Asked Questions about Thistle London Hyde Park Kensington Gardens
Which popular attractions are close to Thistle London Hyde Park Kensington Gardens?
Nearby attractions include Diana Memorial Playground (0.3 km), The Magic Hour (0.2 km), and Bayswater (0.3 km).
What are some of the property amenities at Thistle London Hyde Park Kensington Gardens?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Thistle London Hyde Park Kensington Gardens?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Thistle London Hyde Park Kensington Gardens?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Thistle London Hyde Park Kensington Gardens?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Thistle London Hyde Park Kensington Gardens?
Conveniently located restaurants include Rudy's Pizza Napoletana - Queensway, Chamuyo Bayswater, and Bella Italia.
Are any cleaning services offered at Thistle London Hyde Park Kensington Gardens?
Yes, dry cleaning and laundry service are offered to guests.
Does Thistle London Hyde Park Kensington Gardens offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Thistle London Hyde Park Kensington Gardens?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Lithuanian.
Are there any historical sites close to Thistle London Hyde Park Kensington Gardens?
Many travellers enjoy visiting Houses of Parliament (4.3 km), Tower of London (7.4 km), and Churchill War Rooms (3.9 km).
Does Thistle London Hyde Park Kensington Gardens have any great views?
Yes, guests often enjoy the park view available here.
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