Crowne Plaza London - Ealing, an IHG Hotel

Crowne Plaza London - Ealing, an IHG Hotel

Traveller (335)
Standard Double Room view from the side
Room & Suite (264)
Crowne Plaza Hotel London Ealing
Videos (1)
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About

4.0
#366 of 1 140 hotels in London
3.8 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
Languages Spoken
English, Russian, German, Hindi and 2 more
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Paid private parking on-site
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Concierge
Currency exchange
Non-smoking hotel
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Housekeeping
Room service
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Hotel links
Special Offer:Summer Sale

Location

Western Avenue Hanger Lane, London W5 1HG England
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 62 out of 100
62
Heathrow Airport
London City Airport
24.1 km
See all flights
Hanger Lane
2 minUnderground
1,411Review33Q+A100Room tips
Traveller rating
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  • 69
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Popular mentions
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Detailed Reviews
Mike B wrote a review May 2023
Peterborough, United Kingdom126 contributions37 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
I stay with the IHG group every week and one hotel stay rolls into another. However tonight's stay deserves a positive review thanks to young man on reception called Joshua.

I arrived at the hotel extremely early, just after 14:00 and understandly my room was not yet ready. Joshua gave me a drinks voucher and set me up in the downstairs bar / restaurant. It's comfy and quiet down there and I was able to get on with some work.

Once my room was ready I discovered that I had been upgraded which was a pleasant surprise. Then later in the evening Joshua was kind enough to bring me up a fan along with a key that allowed him to open the windows.

So often you're just another number, but not tonight. Joshua was friendly, knowledgeable, professional and polite.

I will use this hotel as often as possible and recommend it to others.
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Date of stay: May 2023Trip type: Travelled on business
Room Tip: The entrance to the car park sneaks up on you. If you miss it it's a long drive around.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
konapeaberry wrote a review Mar 2020
Phoenix, AZ13 contributions6 helpful votes
3.0 of 5 bubbles
They have a room key problem.

Several times in one week our room keys failed to work. We were given a rehearsed answer about them being sensitive, or perhaps it was our fault for having the key close to an electronic device such as a phone. The latter was not the case, and in one instance the room key worked, followed by an empty pocket trip to the basement bar, and it failed when returning to my room an hour later. I travel a lot and have experienced the occasional, rare instance of keys not working. The problem here is the worst I’ve ever experienced.

Staff is very polite but inconsistent with policies regarding room credits for declining room cleaning. We were told numerous times that the credit can be applied to our charges in the restaurant/bar downstairs, and yet on the morning we check out to rush to Heathrow we find ourselves arguing with staff regarding this matter.

Overall this is a very good choice for accommodations given the convenience to public transportation and proximity to Heathrow. The rooms are relatively updated, clean, and are a good value for the price we paid.

Staff was exceptional in professionalism, especially at the breakfast buffet. They greeted cheerfully every morning and mindful to refill coffee or tea. We always felt like valued guests.

The buffet is convenient but is nearly identical every morning. They do not rotate the breakfast potatoes which is the norm at other hotels. Every day... the same potato triangles... again and again. Eggs were not very warm, and the pancake machine was usually not working properly or not set up for use that day.
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Date of stay: March 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Request room on opposite side of the highway.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, General Manager at Crowne Plaza London - Ealing, an IHG Hotel
Responded 31 Mar 2020
Hello konapeaberry, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience. We are proud to be a hotel that is easy to do business with, unfortunately, during your stay, this does not seem to be the case. I would like to start by apologizing to you for the trouble that the key card brought to you and the inconsistency in the responses that our staff provided to answer your queries. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will make the necessary changes so we can provide a better experience in the future. Despite this, we are happy to know that you chose our property based on proximity to your preferred destinations in London and that your room was clean and comfortable. Thank you for embracing life here in London and making us part of it. As we strive to continuously achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, your comments are instrumental and valued. We hope to host your party in the future should you give us another chance to be your hotel of choice. Hector P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
castle1_10 wrote a review Jun 2021
Leeds, United Kingdom1,905 contribution342 helpful votes
5.0 of 5 bubbles
Having looked around the Acton area we took the decision to stay at the crowne plaza
Bed breakfast evening meal option
On arrival friendly greeting the room was tidy and clean and well up to standards bathroom working all ok
Tv in room plus fridge and tea coffee making facilities all ok
Breakfast well hearty plenty to choose from served by the staff
Evening dinner taken plenty of choice from the menu including special choice Monday to Friday again well suffice plates of food offered and hot has well
Of note the staff we encountered was all friendly helpful and talkative nothing too much trouble
Par for the course the cost we didn’t think it was overpriced
Would we stop again yes and we would recommend it to anyone stopping just outside the city of London.
Of note if your not using a car for transport . ... the underground station is 2 minutes walk from the hotel ... Hanger Lane
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip: Ask for rear room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ivan Jimenez, Owner at Crowne Plaza London - Ealing, an IHG Hotel
Responded 08 Jun 2021
Dear castle1_10, thank you very much for your lovely feed-back. I will share you comments with the team, I'm sure everyone will be vert happy!! :)
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Deeprosefamily wrote a review Feb 2020
Wiltshire, United Kingdom15 contributions26 helpful votes
2.0 of 5 bubbles
We have stayed in this hotel on a number of occasions, often using IHG rewards to make our booking. The beds are comfortable and the bedding lovely, clean crisp white pillows and white cotton sheets with a choice of pillows available. The bathroom is also of a reasonable size and cleanliness. Unfortunately what really lets them down is the very poor service offered by staff at breakfast. We have had bad experiences on our last two visits, on the last but one visit we were asked by reception if everything had been to our satisfaction and so we took the opportunity to say that everything had been very good apart from the breakfast experience, I went on to explain all the issues and as the receptionist seemed genuinely bothered about the poor experience we described we hoped thing might have changed when we returned yesterday, but no. Like most hotels their is a sign asking guests to wait to be seated at the entrance to the breakfast area and we dutifully waited, and waited. There was a staff member up by the fruit and cereal area but she was leaning on a counter area chatting to another employee and had her back to us. A member of staff working in the bar area called across to the staff member who was chatting, pointing out that there were people waiting and that he could not help because he had a long queue at the bar (Which he did indeed have) We expected that she might come and seat us but instead she totally ignored us and walked off in the opposite direction, after a few more minutes we decided to seat ourselves. We sat in an area where most other people were seated to ensure we would be seen and we waited expectantly, but nobody came to serve us or ask if we would like to order anything so eventually we gave up and went and got the coffee pot for ourselves and served ourselves, one staff member saw me do this but didn't seem to have any grasp on what poor customer service was being provided. The breakfast itself was also poor, there were no beans left (It was before 10.00am) and only one very rubbery friend egg and nobody around to ask for replenishment. If Staff had been rushed off their feet serving other customers I would not be now writing this review, but aside from the young man serving behind the bar, staff were not rushed or busy, they just couldn't be bothered and didn't seem to have a grasp of what they ought to be doing. Nobody asked if we had enjoyed our stay when we left either so this is the first opportunity to share our experience. It's a great pity that there seems to be such a lack of direction, good management, and staff training in the breakfast room because this hotel is otherwise good.
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Date of stay: February 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IvanJimenezCPEaling, General Manager at Crowne Plaza London - Ealing, an IHG Hotel
Responded 18 Feb 2020
Dear Deeprosefamily, thank you very much for your feed-back and for being a loyal customer. I'm really sorry to hear about your experience in our restaurant during breakfast. We normally tend to get very good feed-back from our breakfast on TripAdvisor but looking at your comments it seems that this time we did not get it right. Customer service is really important to us, we take it very seriously but on occasion we don't show our best performance. I have shared your comments with not only the restaurant team but also the rest of the hotel as this will help us improving what we don. I hope we will have the opportunity to welcoming you again. Best regards Ivan
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sleep007 wrote a review Jun 2021
Lancashire, United Kingdom2,968 contributions1,169 helpful vote
3.0 of 5 bubbles
A much delayed visit attending Euro 2020 at Wembley.

Not the best experience. Didn't find hotel staff that helpful when it came to options to try and give our guests some refreshments before leaving for the game. They were clear the bar wouldn't be open, didn't really offer nearby alternatives, and then when we were ready to leave decided they would open the bar.

Rooms were tired albeit the bed was comfortable and my large high floor club room might have provided some views on a nicer day. Despite being at the front of the hotel did not suffer any real road noise.

Breakfast was very basic for a Crowne Plaza and even the taxi company they use if you want a taxi back to the airport claimed they could only accept cash (when back at airport).

Finally other than proximity of Wembley I cannot think why I'd stay here is visiting London and the immediate area was nothing to write home about.
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ivan Jimenez, Owner at Crowne Plaza London - Ealing, an IHG Hotel
Responded 24 Jun 2021
Dear Sleep007, thank you very much for taking the time to sharing your experience. I'm sorry to hear your stay wasn't as good as I could have been. Reading your comments I take that you were attending the England Game in Wembley. On that day everyone arrive very early and is true we did not realise people might want to go the bar before the game. When arrivals started asking we did the arrangements to open the bar as soon as we can but we should've thought about it before. We are used to events in Wembley but after such a long time we got caught off guard but we have learnt the lesson. I hope we will have the opportunity to welcome you again despite the experience not having being great this time. Best regards Ivan
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MED1500 wrote a review Jan 2022
California1,933 contribution151 helpful votes
+1
5.0 of 5 bubbles
We stayed at this property for the first time for 17 nights over the holidays. Our usual IHG property in Ealing had not reopened. We did not venture out in the immediate area but took Ubers to where we wanted to go. We loved our room and it was much bigger than the Holiday Inn Express room. Ask for a room on the back side, it was very quiet for us. Our room number was 326 and included one queen bed and a pull out sofa bed. It had a separate room with a closet , small refrigerator, desk, luggage rack, coffee/tea set up, and safe. The room with bed also had a desk and a dresser so that we could completely unpack our luggage. Large windows provided an excellent view. The heated towel bar and tub plus shower was a big plus. We never ate at the restaurant. You need to pay for parking. Our family came the first night and second nights to drop off food as we were waiting for COVID results and unfortunately got a big ticket! The front desk staff were very friendly and attentive for the most part, especially the women. Enjoyed sharing holiday candy I brought with them. Housekeepers did a great job. They brought in extra hangers as requested and kept the room tidy and clean. Even appreciated the good quality toilet paper and the very thick towels and good quality sheets and pillows. There is not a big lobby to hang out in. Gym is in good condition. Appreciated having one there. Wish there was a room in the hotel to do laundry. Also liked the quality of soap, shampoo and lotion. Think that is about it.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ivan Jimenez, Owner at Crowne Plaza London - Ealing, an IHG Hotel
Responded 18 Jan 2022
Dear MED1500, thank you very much for your lovely feed-back!! It makes us very happy when our guests have a great stay and judging by your comments I would say you did. I personally remember the candies you gave our team during your stay, it was greatly appreciated especially considering it was Christmas time!! Hope to see you again and good to know we are now your reference hotel in Ealing ;) Best regards
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AK_CY1 wrote a review May 2022
Limassol City, Cyprus75 contributions28 helpful votes
4.0 of 5 bubbles
Booked online for 3 adults and 1 child. The room was a Junior Queen Suite that was spacious, had a bath tub with tv and a shower, a/c and small fridge.
The double bed was very wobbly to the point you could feel seasick with the slightest move and the sofa bed was just terrible.
The a/c was very noisy and the room TV had a weak signal, while the bathroom TV worked fine.
Breakfast was at 12.5GBP extra, even if you just wanted a toast and a cup of coffee and when we wanted to order room service the Reception would not reply so I had to go there and order. Some dishes on the menu were not available.
We did not show any discomfort and did not complain to the staff, but when we checked out we were not asked how was our stay and when we said goodbye we did not receive a reply, though in general the staff were not impolite, just seemed to not care as much as a 4-star hotel would require.
Hotel location is right across the street from Hanger Lane subway station (Central Line) which is convenient for travelling to central London.
I would not mind staying there again but it would not be my first choice.
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Date of stay: May 2022
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chefmarek wrote a review Feb 2022
Cheltenham, United Kingdom30 contributions1 helpful vote
2.0 of 5 bubbles
Very basic, tired, old decor hotel. They do not topping up on daily basis toilet paper, water, teas, sugar etc. If you want more, you have to bring from reception.
Biggest disappointment was a breakfast; reheated basic sausages, microwave scramble eggs, oil-poached “fried eggs”, dry bacon. No trace of vegetables or even lettuce. Defrosted, stale danish and croissants. And one gentleman, probably manager, shouting across restaurant: tea! coffee!
Overall not worth £100/ night. Car park extra pay £18/day
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza London - Ealing, an IHG Hotel
Responded 09 Mar 2022
Hi chefmarek, Thank you for sharing your feedback on your recent stay. We strive to offer our guests quality service and comfort. I'm sorry that your experience became unsatisfactory due to the condition of our hotel, the room essentials not being replenished, the parking fee, and the breakfast served. I have shared your sentiments with the management team for their reference. I trust they'll use your review for improvements and ensure a better stay experience moving forward. I hope you will give us another chance by staying with us again to show you that your unsatisfactory stay was an exception. Regards, Virgil N. Case Manager IHGService
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Sue wrote a review Feb 2020
1 contribution1 helpful vote
3.0 of 5 bubbles
The room was nice size and so was the hotel nice. English breakfast was very good and tasty, the breakfast selection in general was very nice so cant complain. Thank you for making my stay nice and enjoyable.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IvanJimenezCPEaling, General Manager at Crowne Plaza London - Ealing, an IHG Hotel
Responded 11 Feb 2020
Dear B3002TUsued, thank you very much for your lovely feed-back. We will hopefully have the opportunity to welcome you again and get a 5 star review ;)
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Steve R wrote a review Jan 2020
Paris, France81 contributions56 helpful votes
5.0 of 5 bubbles
As a Spire Elite member, I stay at IHG hotels on a regular basis.

The Crowne Plaza didn't disappoint, with a clean hotel and rooms, however one differentiation I look out for is customer services.
All staff at this hotel were very polite... Front of house, housekeeping, bar/restaurant. One person who provided an exceptionally good customer experience is Oksana (hope I spelt this correctly) who assisted with early check-in, room selection and local directions, all served with a smile
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from AndyAnetnHayden
Bristol, United Kingdom11 contributions12 helpful votes
No it’s free access to all areas
Answer from Sabafaisal
Lahore89 contributions64 helpful votes
The rooms are not that big, however it can be done.
Answer from Pankaj Walia
London, United Kingdom
Hi RoyA724, We do have a reasonably sized car working on a first come first serve basis. Having said that, it is highly unlikely that you would not find space regardless of your time of arrival. Regards Andrew van Eeden
Noreene E asked a question Apr 2019
101 contributions11 helpful votes
Hi are there hairdryers in the rooms?
Answer from Martin
3 contributions2 helpful votes
Yes
Judy S wrote a tip Mar 2024
Belfast, United Kingdom4 contributions
5.0 of 5 bubbles
"There is a small car park at the hotel & it is patrolled at night by a security guard."
Read full review
Zynnah H wrote a tip Mar 2024
1 contribution1 helpful vote
5.0 of 5 bubbles
"If you ever get, Ramya and Sandeep, you will be satisfied for real!"
Read full review
S J wrote a tip Feb 2024
2 contributions
5.0 of 5 bubbles
"Tube station just across the road."
Read full review
Ben Z wrote a tip Feb 2024
1 contribution
5.0 of 5 bubbles
"Fantastic shopping Mall at Shepherds Bush if the weather is awful. "
Read full review
Kevin P wrote a tip Feb 2024
1 contribution
5.0 of 5 bubbles
"Good clean hotel,a bit out of London but easily walkable to Wembley,hotel rooms usually quiet so get a good sleep,underground opposite"
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PRICE RANGE
R 2,558 - R 4,463 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza london, london crowne plaza, holiday inn london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
139
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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CROWNE PLAZA LONDON - EALING, AN IHG HOTEL - Reviews & Price Comparison (England)

Frequently Asked Questions about Crowne Plaza London - Ealing, an IHG Hotel
Which popular attractions are close to Crowne Plaza London - Ealing, an IHG Hotel?
Nearby attractions include Houdini's Escape Room Experience - ACTON (1.1 km), David McGillivray (0.8 km), and Vue Cinemas Acton (1.0 km).
What are some restaurants close to Crowne Plaza London - Ealing, an IHG Hotel?
Conveniently located restaurants include Paolo's Italian Ristorante, East Restaurant, and The New Ashbourne.
Are there any historical sites close to Crowne Plaza London - Ealing, an IHG Hotel?
Many travellers enjoy visiting Sambourne House (7.4 km), Little Venice (7.7 km), and Syon House and Park (6.0 km).
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