The Tower Hotel

The Tower Hotel

The ideal location
Traveller (6842)
Great view
Room & Suite (2510)
Vicinity Christmas
Dining (260)

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About

4.0
#504 of 1 140 hotels in London
4.7 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.8 of 5 bubbles
Value
The Tower Hotel is nestled between the River Thames, St Katharine Docks and alongside the World Heritage Site, the Tower of London, boasting unparalleled views of the iconic Tower Bridge. Our location and excellent choice of transport connections put you at the centre of this vibrant city, making it quick, convenient and most importantly, easy to experience the very best of what London has to offer.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Harbour View
Bay View
Languages Spoken
English, French

Location

St Katharine's Way, London E1W 1LD England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
Heathrow Airport
26.8 km
See all flights
Gallions Reach
4 minDLR
13,852Reviews314Q+A100Room tips
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Detailed Reviews
FinlayBlue wrote a review Jan 2020
Edinburgh, United Kingdom
3.0 of 5 bubbles
As mentioned in all reviews excellent location, however standards have slipped over the years. Rooms very much in need of refurbishment - wallpaper off wall and bathroom door needing repainted. Limited toiletries only one set per twin room and no longer any body lotion. More can be requested from housekeeping. Tea and coffee limited also and can again be requested from housekeeping - only one biscuit per twin room!! Bathroom bin not emptied on arrival. Twin room now only has one bedside cabinet between the beds, not enough for two people staying. Many rooms say bridge view and have had that luxury previously however this visit the bridge was only visible standing at the window not from all aspects of the room. Breakfasts are excellent although the breakfast rooms can be a bit airy. The majority of the staff are very helpful and obliging but this does not extend all the way up.
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Date of stay: January 2020
4.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesService
Room Tip: ask for one of the refurbished rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bechir M, Hotel Manager at The Tower Hotel
Responded 25 Jan 2020
Dear FinlayBlue, Thank you very much for taking your time to provide us with your feedback and thank yo for your recent stay with us. Our team constantly strives to provide excellent customer service and create memorable moments and it is extremely disappointing to hear that we did not do this during your recent stay. We do take really seriously your feedback, therefore we have planned training for all of our staff in order for us to provide an outstanding service to our current and future guests. Please be assured that we have taken actions in regards of the things you pointed out. We are more then pleased to welcome you back in our hotel, so we can make sure you will have a wonderful experience with us. I would like to take this opportunity to wish you a lovely day ahead, Kindest regards, Bechir Messaoud Hotel Manager
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Gemma W wrote a review Jan 2020
Mansfield, United Kingdom
5.0 of 5 bubbles
Stayed for one night booked through hotel direct company with train included.
A room over looking the Thames but could also see into neighbours room ( not very good ) always shut you’re curtains.
Room
Direct across from elevator minimal noise heard through night.
The rooms contained en en suite bath /shower toilet and came with complimentary shampoo / conditioner and shower gel. Towels provided.
Hair dryer television and kettle in room
With complimentary tea and coffee never enough milk.

The hotel was great location for the tower bridge and short walk to the shard. Would definitely stay again if a couple
Not good for families.

Bar in hotel xl on first floor had happy hour around 6pm 30% off drinks great choice of drinks.
Be open minded and it’s a two people room hotel and you only sleep there.

We didn’t have breakfast so cannot comment
Starbucks downstairs in lobby
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pandamedic wrote a review Mar 2020
Lichfield, United Kingdom
+1
4.0 of 5 bubbles
We booked to stay here for a weekend as a birthday treat. 2 nights cost £245 for a room with a bridge view and no breakfast. Not to bad a price I guess for the location and view.

Location was good, right next to Tower Bridge, and tower hill tube station was 10 minute walk away.

Check in was pleasant and easy. We made our way tot he room and one of our hotel room key cards didn't worth, so we had to go back and get a new cad.

On entering, the room was a good size, clean, but a bit dated. THe bed was a good size and comfortable. It's 2 beds joined into one with a topper, but you could still feel the join. There was a table and only one arm chair which was rather annoying. There was two of us so ideally 2 chairs would have been nice at the table. Instead we had to pull the desk chair over for one of us to sit on.

We had booked a tower bridge view which we got and looked amazing, especially at night.

There was tea/coffee making facilities. iron and ironing board, safe, and 2 hair dryers. The built in one in the desk was no good. When you switched it on there was a burning smell from it and it got very hot. Luckily there was a separate branded one in the room for us to use.

Bathroom was good and the shower was nice. The extractors didn't work to well and the bathroom steamed up a lot.

There were switches for do not disturb and service room which lit up a little sign outside the room which was pretty cool. saves on paper and also the risk of them falling off the door.

We tried the room service for breakfast which was great. Although the staff member held his hand out for a tip even before giving us our food which was rather rude.

Check out was easy and the hotel were happy to look after our bags until the evening
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sharon e wrote a review Mar 2020
Isle of Wight, United Kingdom
5.0 of 5 bubbles
Fifth time we have stayed at the Tower, we return To treat our parents to a weekend in London due to the helpful, friendly and accommodating staff, central and convenient location with stunning views of London Bridge.
Our parents were located in executive rooms with bridge views, both of which offered comfort with enviable views of London Bridge, as well as some extras such as espresso coffee and large comfortable bed.
In London to see the royal marine Mountbatten festival of music , the location was convenient for this and picturesque walks past iconic London landmarks such as the tiower of London, HMS Bristol and the Shard.
We are at the local Vicinity restaurant based in the hotel which provided a small but varied menu that accommodates gluten free and vegan options. Slightly pricey but in context with London prices, The service, food and wine were all excellent.
Breakfast at the hotel was a very high standard with a very wide choice that suited most dietary needs. Needing to sit 6 people , one of which was a wheelchair user, the breakfast host Bersima was exceptionally helpful ensuring suitable table space was made available.
All in all another good stay where all parties were well attended and comfortable and went away relaxed and happy.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bechir M, Hotel Manager at The Tower Hotel
Responded 11 Mar 2020
Dear sharon e, Thank you so much for such a great review. I'm so delighted to read that all went extremely well for you and that once again we did not disappoint you. I noted that we could accommodate you for breakfast as a group table which is not always possible, of course this is really better to be all together. Basima is a great host and good on her that she did her best to make this possible for all of you. Nice to see you once more time and many more to come hopefully. Best regards, Bechir Messaoud Hotel Manager
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Tabeus wrote a review Mar 2020
Newport, Rhode Island
3.0 of 5 bubbles
At the Tower Hotel it's easy to believe you're in a 4-star property until you go to your room. The lobby is large and modern, the desk service is pleasant, the concierge is very accommodating, and the restaurant is bright and busy with a smart menu and a view that looks out to the Tower Bridge. Upstairs, the hallways are just a bit closed-in and creepy and the room feels like an old motel. To be fair, the bed was comfortable (it was a twin, which I found odd), the room was a decent size and the water pressure in the shower was strong. However, the carpet was clearly stained, the shower was uncomfortably narrow and the air conditioning did not work as expected (the room was warm and when I called housekeeping to ask how to get cooler air, I was told to turn the air conditioning off - but i still had to open a window to get cool air). The desk, drawers, closet, doors and bed were all very old and worn, and in place of a minibar or frige there was simply a locked door that said there was no refrigerator.

Still, the hotel was livable. There is a free breakfast buffet and the hotel's location immediately adjacent to the Tower Bridge, Tower of London, several pubs and the Tower Hill tube stop make this is a good home base with the opportunity for some interesting casual walks.
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Date of stay: February 2020
4.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bechir M, Hotel Manager at The Tower Hotel
Responded 07 Mar 2020
Dear Tabeus, Thank you for taking the time to give us your feedback about your stay at The Tower Hotel. I am pleased to hear that you found our hotel to your convenience. It is definitely a boost for us every time we hear positive reviews such us your feedback and we are really happy to hear that you have enjoyed all of the features that come included with our Executive Rooms including our complimentary breakfast during the weekend. We will definitely let our staff know how much of an impact they made on your experience. Further, I am really sorry to hear that several things went wrong throughout your stay, please accept my sincere apologies and please note that we have taken immediate actions based on your feedback. Moreover, we do not have air conditioning in our rooms. We've got a centralised cooling and heating system, which cannot be controlled in the room. We are not advertising any Air conditioning on any of our booking sites. I hope this feedback helps for making your future stays more comfortable and we hope to see you soon at The Tower Hotel. I would like to take this opportunity to wish you a lovely day ahead, Kindest regards, Bechir Messaoud Hotel Manager
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GI Johnson wrote a review Jun 2021
London, United Kingdom
+1
4.0 of 5 bubbles
My partner and I stayed in a suite at the tower hotel as part of a few days in London for her birthday.

We booked the suite during COVID via secret escapes as the price was good value (we paid £140 per night) and it ensured we would have nice views of at Katherines bay. Looking at hotel prices today, the same suite would cost £235 b&b.

We were on the 11th floor with a fantastic view of the tower bridge and the Thames. If you enjoy people watching like we do then this is a fantastic location.

The room itself was a little dated and worn and in need of redecoration but the actual space was really nice with a lounge, small kitchen, walk in wardrobe and a large bedroom and bathroom.

We also had the gym on our floor (small but adequate) which was a bonus.

The public areas were of a good standard and reception staff were polite and professional as expected. The hotel was actually really busy which was actually nice to see with most guest appearing to be from the UK (presumably most people are holidaying locally this year due to COVID).

The breakfasts was really nice 👍 but as you can imagine, there is no self service at the moment which restricts you a little.

There is a bar/restaurants attached to the hotel which is called “Vicinity”. Lovely views of the Thames and tower bridge in a fairly secluded location (no passing traffic unless they were guests of the hotel). Drinks were London prices (£7.50 for a glass of wine) but we didn’t mind too much as the view were good. You can also order drinks online via the app and then the waiter brings them to your table.

The location of the hotel is really good…. It is litterally on at Katherine dock which is a beautiful part of london. The hotel overlooks tower bridge, is 2 minutes walk from the Tower of London and is within walking distance of the City of London (20 minutes slow walk).

All in all, we had a really lovely stay and the location of the hotel is a great base for anywhere you may wish to go whilst visiting London.

We wouldn’t pay £235 for a suite but £140 was a bargain so look out for deals during COVID and grab a bargain.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bechir Messaoud, General Manager at The Tower Hotel
Responded 28 Jun 2021
Dear Pringlethepug Thank you for your extensive review of the Tower Hotel. I was delighted you enjoyed your visit and took full advantage of all the facilities in the hotel. We do hope you will consider a return stay in the future. Thank you again for sharing your experience Kindest regards Bechir
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Ivor D wrote a review Mar 2020
Warrington, United Kingdom
+1
5.0 of 5 bubbles
We have just finished a weekend away celebrating my wife’s birthday and I decided to book the Gouman Tower Hotel as we have stayed previously. That was the best move ever !!

The actual service received from the point of making the booking to arriving at the hotel was just amazing. I dealt with Bernadett who was a new sales representative and it just shows the hotel take real pride in the abilities of their staff. Nothing and I mean nothing was left. She had everything nailed.

Bernadette - you are a pleasure to work with and the Gouman hotel chain should really take care of you as your personality and friendliness coupled with your knowledge makes the stay even more enjoyable.

Our room was facing London Bridge which in itself you cannot beat purely as a result of the hotel location. You are so near you could reach out and touch it. The actual steps to go onto the bridge are literally 1 minute walk from the front door of the hotel.

On Saturday there were loads of food stalls outside catering for every diet and liking albeit you are not short of restaurants. We ate in the IVY just over the bridge so 5 mins walk.

Sunday (today) we started the day with the sun shining and the London Vitality run was underway so hundreds and thousands of people running over the bridge.

Off home home on the train up north and I hope it’s not too long before we can come back to this lovely hotel and enjoy the customer service excellence all hotels should strive for.

Once again thank Bernadett. We look forward to seeing for in the very near future.

Regards
Ivor
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ElsieF wrote a review Oct 2021
Matlock, United Kingdom
4.0 of 5 bubbles
This is the second time we have stayed at The Tower. The location is ideal for exploring the Tower Bridge area with many famous sights within walking distance and overlooking St Katherine's dock with all the bars/restaurants to choose from and just a short 5 minute walk to the nearest tube station. The hotel is comfortable and there is a choice of bars and restaurants. The reception and concierge staff are extremely pleasant, friendly and helpful. We arrived 3 hours before check-in time however our room was available and we were able to check in early.
The room was a decent size overlooking St Katherine's Dock. There was complimentary still and sparkling water in the room, tea and coffee making facilities and complimentary toiletries. The bed was very comfortable, the air conditioning was a little loud but we both slept really well.
The bathroom was small and in need of some maintenance. The grouting around the tiles was poor and cracked and there was evidence of leaking through into the bedroom. It was clean but tired and in need of general repair and decoration.
Breakfast was busy and chaotic. It wasn't obvious where to get hot drinks and toast. The hot buffet was served to us and there was plenty of choice for meat eaters but no vegetarian option. The juices and cold buffet items had run out and were slow to be replenished.
Despite the few issues raised, we would stay here again due to it's position and value for money and the positives of our stay outweighed the negatives.
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Date of stay: October 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bechir Messaoud, General Manager at The Tower Hotel
Responded 11 Oct 2021
Dear Lynne F Thank you for your review. I was pleased that overall you had a positive experience and found the team to be friendly. I do apologise for the issues you encountered with the maintenance of your room and I have shared your comments with the Chief Engineer so they can be addressed. Thank you again for the balanced feedback and we do hope to welcome you back in the not too distant future. Kindest regards Bechir
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Gail F wrote a review Jan 2020
Stratford-upon-Avon, United Kingdom
3.0 of 5 bubbles
Sorry for the delay in writing my review. We stayed here for the second time in the Summer of 2019 because of the location.

We booked an executive room to be able to use the lounge for breakfast and snacks but being told when we arrived that it was closed during the week (during the day) and not open until 5pm on a week day. When the room rate includes use of a lounge I feel it should be open to use during the day. Therefore breakfast had to be taken with hordes of holiday groups and it was so busy I had a coffee and walked out.

It is obvious that the hotel has changed dramatically as the downstairs breakfast room has also disappeared. It's now a restaurant (Vicinity).

I sent my comments to management after receiving a feedback for on out return home but I doubt they will do anything about it.

On a positive, the location is good, the view of Tower Bridge is amazing and the boats are available to take you into town. (Or you can walk along the south bank)
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Date of stay: August 2019
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bechir M, Manager at The Tower Hotel
Responded 27 Jan 2020
Dear nannygail, Thank you for staying with us at the Tower Hotel and for taking the time to write us your feedback regarding your stay with us in the Summer of 2019. I do apologise that you were disappointed with the Club Lounge not being opened for the whole day during the weekdays. I do understand why you would prefer it this way as the breakfast restaurant can get very busy due to the large amount of guests that we get staying with us at one time. We appreciate your feedback as we do use this to implement ways to improve guest experience. Despite your disappointment, we are happy to know that you were still impressed with the location and the amazing views overlooking the Tower Bridge. Thank you for your feedback and we do hope to have the opportunity to welcome you back to the hotel in the future. Kind regards, Bechir Messaoud Hotel Manager
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DianneRichert wrote a review Feb 2020
3.0 of 5 bubbles
I was disappointed with the customer service at this hotel. Our stay was for 3 nights in an executive room with free minibar. On our arrival on Saturday we found the mini bar in the room was not working & there was no wine - should have been 2 x 250mls of white & 2 tins of coke cola were missing + 1 still bottle of water. Also the curtains would not close shut hence letting light into the room. On our way out early evening we spoke to reception & they said they would get someone to look at it. On our return in the evening the curtain had been repaired but no sign of the fridge being repaired or the missing items. We then on Sunday morning after breakfast visited reception to reiterate our complaints & they said this would be attended to. On our return late afternoon a small portable fridge had been placed in our room although not switched on & no sign of the missing drinks! I then went down & spoke to the duty manager who phoned housekeeping & said this would be sorted. It wasn’t. On Monday morning we happened to be in the lift with a manager (Dreiss??)who asked us if everything was ok. When we told him of our exasperation he said he would attend to it. He actually did as he said & left us a bottle of wine with some chocolates & mended the fridge. However, housekeeping decided not to make up our room!! I fo find it hard to understand why this took so long in a supposedly 4 star restaurant!! Other than this the breakfast choice was good & the views from the hotel were good
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bechir M, Manager at The Tower Hotel
Responded 22 Feb 2020
Dear Mr and Mrs Richert, I am so sorry to hear that there was quite some wait to have your concerns addressed and I fully understand the frustrations to which this leads. I have personally spoken to Dries who reassured me he was recently in contact with you to discuss these concerns and find a way forward. I trust this has therefore been addressed in the meantime and despite this, we hope to have the pleasure on welcoming you back in the future. Kind regards, Bechir Messaoud Hotel Manager
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Answer from Lovetravel
South Africa7 contributions
we never actually measured the size of the bed, however, a standard double bed (UK, USA, SA) varies between 135/137 x 188/191.
Answer from Tanya Miles
Bristol, United Kingdom67 contributions2 helpful votes
Yes there are exercise bike in the gym
dooogggie asked a question May 2024
Las Vegas, Nevada37 contributions
Do the family rooms have a tower bridge view?
Answer from Travlingman33
Los Angeles, California28 contributions21 helpful votes
Hello. If the room is available, I believe you can get a family room with tower view. The hotel is huge so I can’t see the room not being available.
Answer from Bob W
Busselton, Australia1 contribution
Not a problem leaving luggage with the concierge for the day - we found the concierge staff very helpful and polite. They are a credit to the hotel.
Answer from 829audreyt
Cheshire, United Kingdom133 contributions61 helpful votes
I don’t know the hotel would be able to tell you.
Germanator66 wrote a tip 19 Jun
Chicago, Illinois104 contributions3 helpful votes
4.0 of 5 bubbles
"Be ready to walk and use your credit card for everything. "
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camilosotoinsurance wrote a tip 19 Jun
Miami, Florida28 contributions18 helpful votes
1.0 of 5 bubbles
"Don't visit that place."
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piyush p wrote a tip 18 Jun
4 contributions
5.0 of 5 bubbles
"BEST LOCATION IN LONDON, Service Rooms Food what else can you ask ! First class. Well recommended A+++++"
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km64 wrote a tip 17 Jun
Hampshire, United Kingdom42 contributions3 helpful votes
3.0 of 5 bubbles
"Get a room with tower view"
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dboss101 wrote a tip 15 Jun
North Babylon, New York167 contributions110 helpful votes
4.0 of 5 bubbles
"A lot of restaurants in area. cobblestone walkways. Marina next to hotel with restaurants. Walk over the bridge to borough market not far."
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PRICE RANGE
R 3,178 - R 6,392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the tower hotel london, the tower london, hotel thistle, london the tower
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
801
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE TOWER HOTEL - Now R 2 671 (Was R̶ ̶3̶ ̶7̶5̶0̶) - UPDATED 2024 Reviews & Price Comparison (London, England) - Tripadvisor

Frequently Asked Questions about The Tower Hotel
Which popular attractions are close to The Tower Hotel?
Nearby attractions include Tower Bridge (0.2 km), Tower of London (0.3 km), and Ceremony of the Keys (0.3 km).
What are some of the property amenities at The Tower Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Tower Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Tower Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to The Tower Hotel?
Conveniently located restaurants include Kilikya’s Gastro Cocktails & Lounge, Cento Alla Torre, and Gaucho Tower Bridge.
Are there opportunities to exercise at The Tower Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Tower Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Tower Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Tower Hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to The Tower Hotel?
Many travellers enjoy visiting Houses of Parliament (3.6 km), Tower of London (0.3 km), and Churchill War Rooms (3.9 km).
Does The Tower Hotel have any great views?
Yes, guests often enjoy the harbour view available here.
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