Jumeirah Carlton Tower

Jumeirah Carlton Tower

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Panorama of the Luxury Suite at the Jumeirah Carlton Tower
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Jumeirah Carlton Tower
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About

5.0
#61 of 1 142 hotels in London
4.8 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.5 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
A beacon of British style and sophistication, Jumeirah Carlton Tower is a renowned five star hotel in central London. Stay with us and enjoy stunning views of the London skyline, access to private gardens and tennis courts and one of London's most exclusive health clubs, The Peak Fitness Club & Spa. Located on Sloane Street in the heart of Knightsbridge, this luxury hotel is one of the best hotels in London and boasts 186 guest rooms including 88 suites. These include the exclusive Royal Suite, offering superb views across London, and spacious Executive Suites, ideal for business travellers. Home to The Peak Fitness Club & Spa, you can enjoy a relaxing spa treatment, invigorating workout in the gym or swim in our 20 metre indoor pool. Combined with a selection of restaurants and elegant bars, Jumeirah Carlton Tower is the ideal destination for your next London city break.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Babysitting
Airport transportation
Wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
Bottled water
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Park View
Luxury
Languages Spoken
English, French, Arabic
Hotel links
Special Price:Jumeirah Summer Escapes

Location

On Cadogan Place Knightsbridge, London SW1X 9PY England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
14.5 km
See all flights
Heathrow Airport
20.9 km
See all flights
Knightsbridge
5 minUnderground
176Reviews0Q+A19Room tips
Traveller rating
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Detailed Reviews
Shahab S wrote a review Jan 2023
Hotel's Favourite
5.0 of 5 bubbles
We had a family reunion in London and with 15 people (adults and kids ) and 7 rooms in total we couldn’t wish for any better experience. I can assure you this hotel has everything you need; Great location, minutes walk to all POAs in London. Delicious food, superb pool and spa facility and it’s proximity to some of greatest restaurants and cafes in the world. Cleanliness was surpassing any standard with their recently renovated building.

Above all and the best part was their amazing staff. From the very first point of contact you feel at home. Every single one of their staff had gone out of their way for us to make our stay even more comfortable.

We were there during the busiest time of the year, but the service was never anything below exceptional.

During their New Year’s party I made a few requests - rather complicated- and despite of their busy schedule they accommodated them all so nicely.

They made a special hot milk drink with a print on it for my nieces 6th birthday. They prepared balloon and cake in a matter of minutes and kids had the time of their life)

They helped the senior members with their airport trip from hotel all the way to the gate at the airport.

Concierge was so on point with our requests. They did manage to secure our restaurant bookings despite of our large number. And they always had great suggestions for every occasion we enquire for.

The list can go forever but in short It has definitely become home for us on our future visits to London.

Thank you so much CTJ and hope to see you very soon!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aaron Kaupp, General Manager at Jumeirah Carlton Tower
Responded 09 Jan 2023
Dear Shahab S, Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it. I am delighted you were impressed with the hotel and that you felt well looked after by our team. I hope it will not be too long before we have the pleasure of welcoming you back! With my best personal regards, Aaron Kaupp Regional Vice President Northern Europe & General Manager The Carlton Tower Jumeirah
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kay wrote a review Aug 2021
United Kingdom
5.0 of 5 bubbles
Three of us Londoners needed a break but not abroad so we treated ourselves to a suite here and it was the best choice we could have made.

From the moment we stepped into the lobby, the unique smell of Carlton Tower softly hit me followed by such a welcoming and well dressed front desk team. The lemon drink and hot towel was welcomed after a trip on the London Underground!

The suite was just the right size for 3 women to get ready, chat and relax in and the team had left such lovely notes for us along with a great selection of fruit which we enjoyed over the night and next day.

The day just got better. I swam in the what is probably the cleanest pool I have ever swam in and had a massage with an expert masseuse who really knew how to get my knots out. She was great, thank you. We then chilled by the pool with delicious herbal teas and dates. We went to dinner locally and the sweet young door man took some photos for us in the lobby.

We chatted to Prem at the front desk who was so sweet and helpful and like all the staff looked so dapper. He made our night extra special by making sure we had tea and cakes at 11pm at night, he really went out of his way. Thank you.

When we got back the room was tidied up and everything put so neatly - including phone charger wires tied up! The third bed was made up too which was not a roll out or sofa bed, it was a proper bed that was very comfortable.

The next day we enjoyed an all day breakfast (the French toast and Granola a must) and were lucky enough to meet Sarah who helped me with the booking. She was the most pleasant, intelligent and lovely woman you could want to look after you. Thank you Sarah you really made sure that we had a great stay by arranging everyone and everything, never making me feel I was asking too many questions despite only staying for one night.

We didn’t want to check out!….and when we did, again everyone on the front desk was so pleasant and helpful, bidding us farewell with bottles of water and smiles.

Thank you Sarah, Prem and the whole team who made our stay a truly memorable one. We surely will be back soon!
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Date of stay: August 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aaron Kaupp, General Manager at Jumeirah Carlton Tower
Responded 30 Aug 2021
Dear londonkay123456, Thank you very much for taking the time to share your feedback regarding your recent stay experience at The Carlton Tower Jumeirah. I was so delighted to read how impressed you were with your stay and your interactions with Sarah and Prem. Your kind comments have been shared with him and I know he joins me in thanking you. We look forward to welcoming you back to The Carlton Tower soon. With best regards, Aaron Kaupp Regional Vice President Northern Europe & General Manager The Carlton Tower Jumeirah
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DavidC wrote a review Oct 2021
5.0 of 5 bubbles
All staff were excellent and picked up on my wife’s 60th birthday with personal best wishes, treats and a birthday card in our room. The recent refurb is stunning and oozes quality, providing for a very comfortable stay. An ideal location too for both shopping and sightseeing - many top attractions being within walking distance. We shall definitely be staying again but doubt we will able to wait for another birthday!
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aaron Kaupp, General Manager at Jumeirah Carlton Tower
Responded 28 Oct 2021
Dear Mobile338690, Thank you very much for taking the time to share your feedback regarding your birthday experience at The Carlton Tower Jumeirah. Your compliments have already been shared with our teams who were delighted to receive the feedback. We look forward to welcoming you back to The Carlton Tower soon. With my best personal regards, Aaron Kaupp Regional Vice President Northern Europe & General Manager The Carlton Tower Jumeirah
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Jamie86 wrote a review Aug 2022
Uxbridge, United Kingdom
5.0 of 5 bubbles
A most wonderful hotel.
The doormen are friendly and attentive.
The concierge, knowledgeable and helpful.
The reception staff are thoroughly enchanting and well presented.

The rooms have everything you need, we stayed on the 9th floor and it gives wonderful views of west London. The balconies are nice to stand on to play “guess the building”

The televisions have all the channels you could possibly need with entertainment for all the family. You can put on a music channel and listen to it when you are in the shower. The showers themselves have great water pressure and the shampoo, conditioner and body wash smell wonderful.

The swimming pool, whirlpool and relaxation areas are very clean and comfortable. Children are allowed between 1430 - 1700 and floats and flippers are provided. The changing rooms have everything you could need from shaving kits to deodorant. The Dyson hairdryers are a nice touch and help you to present a nice hairstyle. The spinner to dry your swimwear is a good touch.

The tea and coffee in the rooms were my personal highlight, I enjoy an espresso but an espresso in Wedgwood bone china is the perfect coffee.

The breakfast buffet is delicious, the croissant are delicious and the fruit juices are tasty. I had the Full English and the eggs were cooked to perfection. My wife had the French toast, I tasted it and it was the best French toast I have ever eaten.

I would rate my experience 10/10. Thank you to everyone who made my trip so special.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aaron Kaupp, General Manager at Jumeirah Carlton Tower
Responded 23 Aug 2022
Dear HymieMcBain, Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it. Your comments have been shared with the team who were delighted to receive such positive feedback. We are so pleased you enjoyed your time with us, and hope it will not be too long before we have the pleasure of welcoming you back. With my best personal regards, Aaron Kaupp Regional Vice President Northern Europe & General Manager The Carlton Tower Jumeirah
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davidY7082IV wrote a review Sept 2021
5.0 of 5 bubbles
We stayed for 2 nights at the Jumeirah Carlton Tower earlier in the week.
From the moment we arrived the service was outstanding from door staff to reception and restaurants.
On departure, the car had been cleaned and cold bottled water provided for driver and passenger.
The public areas, rooms and suites are immaculate and appointed to an extremely high standard.
I have stayed in many of London’s 5 star hotels but the Carlton Tower certainly surpasses of all those.
This obviously is a reflection of the management and the entire team.

With sincere thanks to all.
David Bryden
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aaron Kaupp, General Manager at Jumeirah Carlton Tower
Responded 13 Sept 2021
Dear davidY7082IV, Thank you very much for taking the time to share your feedback regarding your recent experience at The Carlton Tower Jumeirah. We genuinely value and appreciate your feedback and are very happy you enjoyed a memorable experience with us. I hope it will not be too long before we have the pleasure of welcoming you back. With my best personal regards, Aaron Kaupp Regional Vice President Northern Europe & General Manager The Carlton Tower Jumeirah
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Reem Ou wrote a review Dec 2022
Dubai, United Arab Emirates
+1
5.0 of 5 bubbles
My business trip to London lasted for a total of four days. The front office team showed an incredible amount of hospitality and friendliness, and the atmosphere was extremely welcoming. The guest relation team went above and beyond; the room was upgraded to a higher floor, and there were personalised notes, pictures, and decorations in the room, which made me feel more welcomed and at home. Both the restaurant and the room service provided delicious food of a high standard. The housekeeping team were far too attentive to the details, and every time they came to the room, they asked if there was anything else I needed. I had a wonderful time, and I will most certainly return at some point in the not too distant future. I'd like to thank everyone who contributed to making my trip memorable.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aaron Kaupp, General Manager at Jumeirah Carlton Tower
Responded 06 Dec 2022
Dear Rimano2022 Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it. We genuinely value and appreciate your feedback and are very happy you enjoyed a memorable experience with us. I hope it will not be too long before we have the pleasure of welcoming you back. With my best personal regards, Aaron Kaupp Regional Vice President Northern Europe & General Manager The Carlton Tower Jumeirah
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LMurray40 wrote a review Aug 2021
London, United Kingdom
5.0 of 5 bubbles
This is a spectacular hotel. My stay last night was faultless. The refurbishment is on another level in terms of the attention to detail and quality of furnishings. My bed was immense, the water pressure in the shower superb and all lighting effective and well thought out. I loved the Dyson hair dryer, the personalised monogrammed slippers, the body cream by the bed and the gorgeous products in the shower (in large as well as stylish refillable bottles).
All staff throughout were exceptionally friendly and on the ball. Their beautiful uniforms matching their level of service. The hotel’s location is spot on for both Chelsea and Knightsbridge. As you can see I loved it and highly recommend it.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aaron Kaupp, General Manager at Jumeirah Carlton Tower
Responded 13 Aug 2021
Dear LMurray40, Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it. We genuinely value and appreciate your feedback and are very happy you enjoyed a memorable experience with us. We look forward to welcoming you back to The Carlton Tower soon. With my best regards, Aaron Kaupp Regional Vice President Northern Europe & General Manager The Carlton Tower Jumeirah
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thomas Noblett wrote a review Aug 2021
Windermere, United Kingdom
5.0 of 5 bubbles
As a gold loyalty member of this hotel group, I was a very regular visitor over many years to this unique very warm and full of character hotel.

It really was a one stop Hotel, with a fabulous gym and swimming pool, alongside exquisite dining experiences, coupled with the warm and caring team members,.
We even spent the last week here before they closed for the extensive renovations.
I personally thought it was the end of an era and was sad to say goodbye.

Prior to my recent retirement I spent 40 years in top end establishments in senior positions around the world,I am fully aware of the trials and tribulations and the ups and downs of the hospitality business in this demanding yet rewarding profession.
We need not have worried

Last Thursday we took the opportunity to revisit our old haunt to experience the hotel and in addition dine at the newly created dining venue “Al Mare”
I have to say we were blown away with the renovations, the new colour scheme and concept, the attention to detail and to crown it the exceptional team members we encountered , a particular shining star was Hana Fakhouri from front of house , Hana Took the time to show us around the whole complex, her enthusiasm for the hotel was infectious, she was charming, sincere and charismatic, a true asset and a credit to this hotel and the company.
I would’ve been proud to have had Hana and her colleagues working for me.
In this day and age team members can make or break the reputation of hospitality establishments, I would say they have no worries here.

The new brightest star in the hotel market has arrived, and I look very much forward to experiencing once again the pure delights this total gem has to offer.

Thank you for the experience.
Thomas Noblett
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aaron Kaupp, General Manager at Jumeirah Carlton Tower
Responded 13 Aug 2021
Dear ThomasN776, Thank you so much for your review and continued support of The Carlton Tower Jumeirah and the Jumeirah Group as one of our valued Gold Members. I am delighted you were impressed with your meal in Al Mare and the décor after our extensive refurbishment and that you received a warm welcome from Hana. Your kind comments have been shared with her and I know she joins me in our appreciation for your kind review. We look forward to welcoming you back to The Carlton Tower soon. Best personal regards, Aaron Kaupp Regional Vice President Northern Europe & General Manager The Carlton Tower Jumeirah
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abdulla1110 wrote a review Aug 2022
3.0 of 5 bubbles
Bad check in experience cos of the reception manager called Anushka( Chinese lady). We were a family with 2 children and wanted two rooms on same floor close to each other. The check in guide called Laura was a sweetheart and professional she deserves to be a manager- went out of her way to sort us out. But the attitude of the manager was not good and found her to be rude, she was like no room available and then it came to you have to pay more take a higher category room! etc.

I had stayed at this hotel a lot of times but first time after the pandemic and noticed new staff who were not up to the mark. Also once rooms sorted out I get a call from the same manager and another manager to pay upfront for the extra upgrade although I had already paid upfront for both the rooms. When it should have been upon check out I should be paying.
Anyways apart from this I did like the new fit out and changed furniture in the rooms although they have become smaller.
Food quality is good but breakfast was again being served by waiters who did not know English or who did not know what they were doing!

last by not least I booked a airport transfer via the concierge and find out after checking out the next day I get a charge on my cc for 100pounds!! when I called up they said it was a late fee for waiting charges!! which was not communicated to me at booking if there would be such charges!!.

The location of the hotel is perfect and also the views are nice from the balcony. Hope they get the customer service sorted out for a better guest experience!!
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Date of stay: August 2022
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aaron Kaupp, General Manager at Jumeirah Carlton Tower
Responded 23 Aug 2022
Dear Abdulla1110, Thank you for taking the time to share your thoughts regarding your recent stay with us. We are disappointed to read that you have encountered a level of unexpected service, and a member of our team will be in contact to discuss more details with you. Your views are important to us and I hope when you are next in London, you will allow us the opportunity to try to create a more memorable experience. With my best personal regards, Aaron Kaupp Regional Vice President Northern Europe & General Manager The Carlton Tower Jumeirah
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Ben C wrote a review Sept 2021
5.0 of 5 bubbles
Wow. What a weekend!

Seriously, Erin and I cannot thank you enough for everything that you did over the course of a truly memorable weekend celebrating our engagement and also Erin’s birthday.

From the moment we arrived to the moment we left, we felt like royalty and nobody could do enough for us. In fact, even before we arrived I had the guest relations team on hand to plan the what was a very special occasion. I’d like to thank Sarah in particular for everything that she did in making our day truly unforgettable and planning everything immaculately.

It’s the little touches... coming downstairs and all of the staff referring to you by name, saying congratulations, saying happy birthday to Erin, it was incredible service from start to finish.

The room was very special (thank you for the upgrade!), as was all off the food, drinks and small details - I am unsure how many times the room was cleaned but it seemed to be done every time we got back from going out. Breakfast was superb, the spa treatments were the best we have ever had and we were both gutted to leave.

The ONLY negative was the excessive second charge appearing on my bank statement, which the team resolved immediately and were very apologetic about.

We cannot wait to come back and stay with you again. I’ve never stayed in a place like it and cannot wait to come back.

Thank you so much again.

Ben & Erin xxx
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Review collected in partnership with this hotel
Date of stay: September 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aaron Kaupp, General Manager at Jumeirah Carlton Tower
Responded 11 Oct 2021
Dear Ben C, Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it. I am delighted you were impressed with your experience and that you received such a personalized service from Sarah. Your kind comments have been shared with her and I know she joins me in thanking you. I hope it will not be too long before we have the pleasure of welcoming you back. With my best personal regards, Aaron Kaupp Regional Vice President Northern Europe & General Manager The Carlton Tower Jumeirah
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Myriam D wrote a tip May 2024
23 contributions
5.0 of 5 bubbles
"Crowded from June to September so we enjoy March and October/November for special occasions "
Read full review
F.alkhalifa wrote a tip Apr 2024
Bahrain2 contributions
2.0 of 5 bubbles
"Make sure you dont give any pin verification to the team in front"
Read full review
Mike B wrote a tip Oct 2023
11 contributions1 helpful vote
5.0 of 5 bubbles
"if you have kids check pool times. Use the hotel car "
Read full review
Pat G wrote a tip Sept 2023
4 contributions1 helpful vote
5.0 of 5 bubbles
"Sloane street is currently closed one way, so it may be difficult to get a taxi"
Read full review
nina a wrote a tip Sept 2023
New York City, New York4 contributions2 helpful votes
5.0 of 5 bubbles
"Definitely go to the pool, sauna and steam room. and try the most perfect delicious cheesecake you'll ever have. "
Read full review
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PRICE RANGE
R 15,550 - R 23,243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jumeirah carlton tower hotel london, jumeirah carlton hotel, jumeirah carlton london
LOCATION
United KingdomEnglandLondonBelgravia / Victoria
NUMBER OF ROOMS
186
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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JUMEIRAH CARLTON TOWER - Hotel Reviews & Price Comparison (London, England)

Frequently Asked Questions about Jumeirah Carlton Tower
Which popular attractions are close to Jumeirah Carlton Tower?
Nearby attractions include Old & New Photography (0.4 km), The Grenadier (0.4 km), and Harrods (0.3 km).
What are some of the property amenities at Jumeirah Carlton Tower?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Jumeirah Carlton Tower?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jumeirah Carlton Tower?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Jumeirah Carlton Tower?
Yes, parking is available to guests.
What are some restaurants close to Jumeirah Carlton Tower?
Conveniently located restaurants include IL Pampero, Sumosan Twiga, and The Rosebery.
Are there opportunities to exercise at Jumeirah Carlton Tower?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Jumeirah Carlton Tower have airport transportation?
Yes, Jumeirah Carlton Tower offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jumeirah Carlton Tower?
Yes, dry cleaning and laundry service are offered to guests.
Does Jumeirah Carlton Tower offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Jumeirah Carlton Tower?
The staff speaks multiple languages, including English and Arabic.
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