The Prime London Hotel

The Prime London Hotel

Traveller (149)
Panorama of the Club Double Room at the Hotel Moonlight
360
Panoramas (18)
Lovely bath & shower with powerful but comfortable handheld shower head.
Room & Suite (248)

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About

4.5
#217 of 1 144 hotels in London
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.6 of 5 bubbles
Value
We are a newly refurbished boutique hotel of 22 rooms located in the heart of London. There is a short walking distance of 3 minutes to Earl’s Court underground station, providing you with excellent transport links across London. Having a privileged location, we are surrounded by several museums in South Kensington, and just 10 minutes away from Olympia Exhibition Centre, Harrods, or Hyde Park. International restaurants, pubs and choices of great amenities including multiple convenience stores and banks are just around the corner. We aim to offer our guests a true second home with free high-speed Wi-Fi, flat screen Smart TV’s and soundproof windows. Our dedicated team will ensure a comfortable and relaxing stay by anticipating your needs, whether you’re stopping over on business or leisure.
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Property amenities
Free internet
Public wifi
Complimentary Instant Coffee
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Complimentary tea
Snack bar
Vending machine
Concierge
Non-smoking hotel
Express check-in / check-out
Private check-in / check-out
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Soundproof rooms
Safe
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Mid-range
Languages Spoken
English, Russian, Spanish, Arabic and 2 more

Location

9 Knaresborough Place, London SW5 0TP England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 95 out of 100
95
London City Airport
16.7 km
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Heathrow Airport
18.6 km
See all flights
Earl's Court
4 minUnderground
428Reviews22Q+A67Room tips
Traveller rating
  • 292
  • 92
  • 25
  • 5
  • 14
Time of year
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Detailed Reviews
Greg P wrote a review Jan 2020
St. Petersburg, Florida
5.0 of 5 bubbles
Booked this hotel 5 months prior to our trip, and after staying there this past week, I am very surprised at some of the other reviews. Did they stay at the same hotel we did?? It's very close to the Earl's Court tube station, and we had a great check in experience. We arrived prior to check in time, but since our room was ready, they let us check in early, which was welcomed after flying overnight from the US. Yes, the elevator was out of commission, but we knew that ahead of time. Honestly, that was the only bad part of the trip. For a European hotel, we found the size to be very comfortable. We had no issues with hot water, plenty to be found for two adults both showering in the morning. We also found it to be very clean, no notice of stains or mildew mentioned in other reviews. The hotel is a 5 minute walk to the tube station, and pubs and coffee are close by. Wish I had taken more photos of the hotel and room, but we had too much fun so I just forgot until the last night. Stayed there 4 nights.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenn S wrote a review Feb 2020
Sydney, Australia
5.0 of 5 bubbles
I’ve stayed at the Hotel Moonlight on about ten different occasions and reviewed it positively on Trip Advisor. But after my recent 7 night stay in winter I had to post another review. Its just as good as it ever was and offers some of the best value accommodation in London. I paid on average GBP 100 per night for a single room on the first level. As a solo traveller it was all I needed. The bed is comfy, the shower works fine and the room is soundproofed from the outside traffic. And best of all it is a 3 minute walk from Earl’s Court tube station.

I’ll be back Moonlighting later this year.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin J wrote a review Mar 2020
5.0 of 5 bubbles
I stayed here just before London was totally gripped by virus restrictions.
It was close enough to Earl's Court tube station but far enough so that traffic wouldn't be an issue.

The general manager said he was new and getting to grips with the place. That accounted for the reason he always seemed to be at the front desk from early to late.

The rooms were very nicely laid out but one or two areas needed a bit of tlc and redecoration.
The elevators weren't working but I did see an engineer in the machinery space going about things so I'm sure it won't be long before it's working again.

The staff were friendly and I'm sure to visit again when any virus restrictions on the hospitality industry are lifted again.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaudejour wrote a review Sept 2022
San Francisco, California
5.0 of 5 bubbles
My stay was during the Queen's funeral. Rates were reasonable, and the room had everything I needed - microwave, tea maker, mini-fridge, A/C, reliable wi-fi, etc. Literally, 3 minutes from Earl's Court tube stop which has Piccadilly line to Heathrow. Several dining options nearby. Staff was friendly and accommodating. Would definitely stay here again. Thank you.
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Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
suemas1 wrote a review Jan 2020
Bathurt, Australia
3.0 of 5 bubbles
We booked this hotel for it's location to train station, Laundromat in the same street, fridge and lift. The hotel was booked months before and upon arrival we were informed that the lift was broken and has been for a while. They gave us a room on the fourth four. It would of been nice if we were informed before our arrival as we had several heavy bags. The room was small. The hot water only lasted for a very quick shower. Several times we could not have shower as there was no hot water. Mentioned to staff. Place good for a overnight stay, we were there for 6 days.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Linda M wrote a review Jun 2024
5.0 of 5 bubbles
Staff just fabulous - so helpful and friendly - makes a lot of difference.
This hotel is situated literally 5 minutes walk from Earl's Court subway which services the Piccadilly and District Line - absolutely fantastic location in gorgeous Kensington.
Highly recommend.
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Date of stay: May 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barry G wrote a review Oct 2023
Crickhowell, United Kingdom
5.0 of 5 bubbles
The first impressions were good as the hotel looked well maintained and the staff were very welcoming. The room was nicely presented and very clean. The bed was probably one of the most comfortable I've slept in! Hotel rooms in this location tend to be small due to the nature of the buildings, but we were content as the facilities were excellent, eg fridge, coffee making, etc. It was also a very quiet hotel. We would stay there again.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunshine59913766380 wrote a review May 2024
5.0 of 5 bubbles
Staff were lovely. The room was very clean and the bed was comfortable. Plenty of tea/ coffee and biscuits. Location is great. The bathroom in room 920 needs a bit of tlc - bath plug cannon be removed without a spoon / knife. Some of the grouting is cracked.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aimee L wrote a review Jan 2020
+1
1.0 of 5 bubbles
What an awful, disgusting and disappointing experience. Terrible service, from a very rude staff member. Small, damp, smelly room with wall coming off, we didn’t stay the night, stayed 30 mins before deciding this wasn’t how we wanted our only night in London to be. We weren’t refunded, and we havnt had any of our 5 emails replied to. Please if your visiting London, stay as far away from this shocking hotel as possible. I really don’t know how it is still running.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Igor A. wrote a review Jun 2024
Sydney, Australia
1.0 of 5 bubbles
This property did not provide a room, but ignores my requests for a refund. It advertises a 24/7 reception desk for late arrivals, yet there was nobody at reception when I arrived at 2.00am. After a guest let me into the foyer, I rang the door bell and phone for 30 min, then booked another hotel, at a higher charge plus added Uber costs. Nobody was answering the property’s listed number since 3.00pm on my check-in date. They ruined my one day in London and now try to evade a refund by claiming they sent me an email via bookings.com with instructions to pick up a key, which they did not. In any case, when they advertise a 24/7 reception desk, we should be able to rely on that representation when booking. Stay away.
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Date of stay: June 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rlbintegrity asked a question Jan 2019
Dallas, Texas96 contributions108 helpful votes
How big is the lobby? Does the lobby have seating area?
Answer from Wianca07
Centurion, South Africa81 contributions59 helpful votes
No, it’s not very big
Answer from Robyn L
Brisbane, Australia31 contributions7 helpful votes
It is fine from a noise point of view and simply ask not to be placed on the basement floor. It was a great hotel.
Answer from Eva E
Lund, Sweden186 contributions81 helpful votes
My room faced the road and there was hardly any noise at all (even during the day) as the windows were very well insulated (double glazed at least) and traffic was light at night. Ask for a room on the upper floors. When I booked there was a price difference between rooms in the basement and other rooms - I paid the higher price as I'm also claustrophobic.
Abc_20201 asked a question Jul 2018
Fairfield, Connecticut43 contributions61 helpful votes
What is the area like in the evening?
Answer from Playfool
30 contributions3 helpful votes
Am always back late @ night so not sure how’s in the evening. But it should be busy as there’s a couple of groceries shops & Mark & Spencer.
Leah R asked a question Jun 2018
47 contributions61 helpful votes
Any bed bugs at this hotel?
Answer from The_Cinnamon_One
United States238 contributions14 helpful votes
No, very clean!!!!! they clean rooms daily.
Mervyn M wrote a tip 14 Jul
Wakefield, United Kingdom59 contributions59 helpful votes
3.0 of 5 bubbles
"Don't book a small double."
Read full review
KS6230 wrote a tip 01 Jul
Wichita, KS11 contributions9 helpful votes
1.0 of 5 bubbles
"Small hotel in convenient location. No breakfast, air conditioning doesn't work and they don't honor pre-payment receipts."
Read full review
Stefano V wrote a tip May 2024
2 contributions
5.0 of 5 bubbles
"Ask for a room who will be not close to the elevator"
Read full review
Michele N wrote a tip Oct 2023
3 contributions
5.0 of 5 bubbles
"Excellent location if you want to take the Tube to visit London’s sites."
Read full review
Samantha C wrote a tip Sept 2023
4 contributions
5.0 of 5 bubbles
"Well worth every penny! Close to tube station and shops. Staff were so friendly I loved it. I would be a proud manager if I had staff like this"
Read full review
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PRICE RANGE
R 2,896 - R 4,699 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Moonlight
LOCATION
United KingdomEnglandLondonSouth Kensington
NUMBER OF ROOMS
22
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE PRIME LONDON HOTEL - Now R 2 889 (Was R̶ ̶3̶ ̶9̶8̶0̶) - UPDATED 2024 Reviews & Price Comparison (England) - Tripadvisor

Frequently Asked Questions about The Prime London Hotel
Which popular attractions are close to The Prime London Hotel?
Nearby attractions include Tardis Police Box (0.2 km), Evans and Peel Detective Agency (0.4 km), and The Blackbird (0.3 km).
What are some of the property amenities at The Prime London Hotel?
Some of the more popular amenities offered include free internet access, a concierge, and baggage storage.
Which room amenities are available at The Prime London Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Prime London Hotel?
Guests can enjoy complimentary tea, free instant coffee, and a snack bar during their stay.
What are some restaurants close to The Prime London Hotel?
Conveniently located restaurants include La Terrazza Kensington, Orjowan, and Over Under Earl's Court.
Which languages are spoken by the staff at The Prime London Hotel?
The staff speaks multiple languages, including English, Spanish, Russian, Portuguese, Hindi, and Arabic.
Are there any historical sites close to The Prime London Hotel?
Many travellers enjoy visiting Houses of Parliament (4.6 km), Churchill War Rooms (4.4 km), and Westminster Abbey (4.4 km).
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