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Phoenix Hotel

1 761 reviews
#270 of 1 081 Hotels in London
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Traveller (508)
Room & Suite (368)
Dining (31)
Overview
  • Excellent29%
  • Very good52%
  • Average16%
  • Poor2%
  • Terrible1%
Travellers talk about
“tube stations”(117 reviews)
“hyde park”(106 reviews)
Free Wifi
Breakfast included
Non-Smoking Hotel
Family Rooms
Bar/Lounge
Multilingual Staff
Dry Cleaning
3.0 Star Hotel
All hotel details
Offers from Phoenix Hotel
Special Offer: Continental breakfast inc
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Rooms
04 Mar05 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1 761)Write a Review
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Traveller rating
352
493
179
25
17
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352
493
179
25
17
Show reviews that mention
All reviewstube stationshyde parkcontinental breakfastsingle roombayswater queenswaykensington gardenswestbourne grovenotting hillyogurtrestaurants and shopscircle lineboiled eggssafe areano air conditioningminute walkplace to sleepbreakfast staff
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6 - 10 of 1 066 reviews
Reviewed 1 week ago

The hotel is located at a great, central location with easy access through tube & busses. On the other side, there is no ramp for access to the entrance, the lift is so old, slow and scary, old, worn out carpets on the floors, incedibly...More

Thank Viki M
Response from Phoenix H, Guest Relations Manager at Phoenix HotelResponded 6 days ago

Dear Viki, Thank you for taking the time to review the Hotel, although I am disappointed that we failed to meet your expectations. I can only apologise that the room allocated was small. We are not a purpose built Hotel and some rooms vary in...More

Reviewed 2 weeks ago

Within a few minutes walk of Bayswater underground station, this was a real find. We arrived early and were given our room within minutes The room was clean, had all the amenities that travellers and visitors required and the courtesy tray was refilled each day....More

Thank PandMhuddersfield
Response from Phoenix H, Guest Relations Manager at Phoenix HotelResponded 2 weeks ago

Thank you for sharing your experience and mentioning our clean, comfortable rooms, friendly staff and the quality of breakfast served. I am delighted you had a wonderful stay with us. I agree the location is the perfect spot. We look forward to having the pleasure...More

Reviewed 2 weeks ago via mobile

I arranged to take my Mum to London as a surprise for her birthday. This hotel came up and at the price it couldn't be beaten. I was apprehensive because I automatically thought it was going to be awful but I was so wrong. The...More

1  Thank Lisa K
Response from Phoenix H, Guest Relations Manager at Phoenix HotelResponded 2 weeks ago

Dear Lisa, Thank you very much for awarding us your top score. It was a pleasure to have you both stay at the Phoenix and I delighted that we were able to provide such exceptional service from the moment you arrived. I also pleased your...More

Reviewed 2 weeks ago via mobile

Nice and clean hotel. Plenty of friendly staff to help you. Best WiFi that I have encountered in a hotel! Too bad there was only one elevator and no obvious stairs to use. We were disappointed in the breakfast. There was almost no variety and...More

Thank Jonas B
Response from Phoenix H, Public Relations Manager at Phoenix HotelResponded 2 weeks ago

Dear Jonas, Thank you for taking the time to write a review. I am delighted to read you found the Hotel nice, clean with very good WIFI and friendly staff.. There are two stair cases one at each end of the corridor which leads to...More

Reviewed 3 weeks ago

This hotel is close to 2 tube stations on a quiet street. Rooms are well-maintained. Breakfast was more than adequate and seating area was ample. Staff was very friendly. I would definitely stay here again. Only minor complaint I had was that the bed mattress...More

Thank Ed P
Response from Phoenix H, Guest Relations Manager at Phoenix HotelResponded 3 weeks ago

Thank you for taking the time to write a review. I am delighted to read that the location of the Phoenix was perfect for you and you found our staff friendly and helpful. I will have the mattress checked out in your room. We look...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Dry Cleaning
Multilingual Staff
Things to do
Bar/Lounge
Details
Price range
US$105 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#250 Business Hotel in London
#361 Romantic Hotel in London
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#250 Business Hotel in London
#361 Romantic Hotel in London
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (508)
Room & Suite (368)
Dining (31)
Business Centre & Event Rooms (2)
Nearby
Notting Hill
As West London's friskiest corner, Notting Hill more
than manages to retain plenty of the same appeal
that's brought the affluent area so much worldwide
attention. In this attractive cobblestoned
neighbourhood, a delectable variety of eateries,
independent shops, galleries and street vendors offer
a delightful window into how to live the good life in
London, with each presenting visitors with an
...More
Questions & Answers
Ask a question
crishe
18 December 2017|
AnswerShow all 6 answers
Response from Phoenix H | Property representative |
Irons and boards are available on request.
0
Votes
WalesShazza
27 November 2017|
AnswerShow all 7 answers
Response from Phoenix H | Property representative |
Breakfast is available from 7am to 10am Monday to Saturday and 7.30am to 10.30am on Sunday
0
Votes
Stephen A
5 November 2017|
AnswerShow all 3 answers
Response from Stez66 | Reviewed this property |
Hello, yes my room was equipped with a fan!
0
Votes
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12345612
Room Tips
"Avoid the small rooms, furnished in two levels. It is like being squeezed in a broom locker."
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"stayed in room 316 with a good view to the gardens."
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"Try to be in higher floor to have better view."
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"1st floor mezzanine room"
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