Phoenix Hotel

Phoenix Hotel

1-8 Kensington Gardens Square, London W2 4BH England
Traveller (746)
Room & Suite (137)
bar at the Phoenix Hotel
Dining (42)
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About

4.0
#178 of 1 140 hotels in London
4.6 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Phoenix is a newly refurbished 125 bedroom 3-star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway Underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theatres within easy reach. Free Wi-Fi and continental buffet breakfast is always included when making a reservation with Phoenix Hotel. Full English breakfast is available made to order, at an additional charge of £7.50 Per person. Check-in time is from 1pm onwards and check-out time is at 11am. There is a complimentary luggage storage facility at the hotel. The reception desk is open 24 hours.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Free breakfast
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
Room features
Blackout curtains
Desk
Housekeeping
Safe
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Classic
Languages Spoken
English

Location

1-8 Kensington Gardens Square, London W2 4BH England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
London City Airport
16.7 km
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Heathrow Airport
19.1 km
See all flights
Bayswater
3 minUnderground
2,685Reviews50Q+A100Room tips
Traveller rating
  • 1,047
  • 1,200
  • 347
  • 64
  • 29
Time of year
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Detailed Reviews
donnieg816nu wrote a review Jan 2020
Glasgow, United Kingdom
5.0 of 5 bubbles
When I visit London I always try to get this hotel, I have been many times over the years and I find it incredible value for money, it has a great location serviced by two tube stations Bayswater on the circle line and Queensway on the central, you are in the west end within 15 minutes, the hotel is in a nice quiet square and if you want restaurants bar sets the main Queensway area is a 5 minute stroll. If you like to come in at night the hotel has a nice little bar where you can have a nightcap without paying ridiculous prices. They do a great breakfast menu where you can choose almost anything.i have read some reviews that the rooms are quite small, I have to say that anywhere you stay in London for under£150 pounds a night the rooms are not big, this hotel has more than reasonable rooms that are perfect for a couple, the staff are really helpful and will do whatever they can to make your stay enjoyable and in the unlikely event that you have any issues , Mary and her staff in the office will do Their best to fix it .to conclude my review, if you want a hotel that is great location , lovely breakfast, very reasonable , and pleasant ,helpful staff this is for you. if you want a huge room ,want to pay £150-£180 pounds a night plus £15 for breakfast and people who aren't interested in you ,head for one of the five star hotels that will gladly take your money
Mr Donald Kilpatrick
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Date of stay: January 2020
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations H, Guest Relations Manager at Phoenix Hotel
Responded 03 Feb 2020
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you enjoy staying with us and have done so over the years. We look forward to welcoming you back very soon! Kind regards, Phoenix Hotel London
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicolai Elmkvist Johansen wrote a review Mar 2020
5.0 of 5 bubbles
I stayed here for 3 nights between march 6 to march 9 in room 121 and it was simply incredible. The staff was nice and friendly. My room was ready when I came to the hotel. It was a very nice looking room with good pillows and a good blanket. There was enough room for just me.

It was an ordinary continental breakfast but many people just took the food with their hands. Maybe the staff in the restaurant could make sure that people used the equipment or at least used some hand sanitizer beforehand.

Other than that the hotel and room was very good. I had a room towards the street and there wasn't a lot of noise. The bathroom was good and the water was hot.

It's easy to get to the city. I tried to take the bus more than the underground and it was quite easy. With the underground nearby it was easy to get from Piccadilly Circus to the hotel.

I had an amazing trip at an incredible hotel.

I'm already planning my next trip to London and I will stay at this hotel again and hopefully in room 121 again. Hopefully it can be arranged!
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Date of stay: March 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Room 121 was amazing.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations H, Guest Relations Manager at Phoenix Hotel
Responded 23 Mar 2020
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Please contact us directly to ensure the best rates and your room preference. Kind regards, Phoenix Hotel London
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Hanne wrote a review Mar 2020
5.0 of 5 bubbles
My friend and I had to make a last minute change to hotel and had to look for a good deal.

We came to a very good looking room, queensize bed, comfy, even after several hours travel to get there and waiting around in airports. Neither I nor she are small in size so we had been worried to share a bed, but it wasn't an issue at all. We slept comfy all 4 nights 💖😴

The bathroom isn't the biggest but we still had enough room. Especially considering as mentioned we aren't small in size.

The kettle and tea/coffee was nicely placed away in a cupboard at the desk on a pull out flat tray so it wouldn't take up space just for the sake of it.

Breakfast was really great, the tables were nicely spaced out. We both struggle with being sensitive to noice and had no issues in the breakfast area, nor in the room.

USB sockets was a total bonus, too at the desk, and on the left side of bed too.

Overall we were very happy with our stay.

<3 Hanne
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations H, Guest Relations Manager at Phoenix Hotel
Responded 09 Mar 2020
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
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Report response as inappropriate
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Lutchia K wrote a review Feb 2020
5.0 of 5 bubbles
I recently stayed for a few days at the Phoenix Hotel and wish to share positive feedback for travelers’ reference.
Hotel location is great for business and leisure travelers. It combines a quiet residential area with easy options for commute, along with nearby cafeterias, shops, and restaurants.
Phoenix Hotel provides a family atmosphere and highly professional, friendly, and ready to support reception team. I would recommend a standard double room for a singular traveler. The hotel has a small meeting room to facilitate small business meetings. The breakfast included in the overall cost is limited, though there are various options for additional orders.
I do recommend the Phoenix Hotel for private and business travelers.
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Date of stay: February 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Recommended Standard Double Room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations H, Guest Relations Manager at Phoenix Hotel
Responded 26 Feb 2020
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and in particular our location and staff. We look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
irlanda08 wrote a review Aug 2022
Dublin, Ireland
5.0 of 5 bubbles
My uncle having stayed a few times in this hotel recommended it to me for location, proximity to the tube for sporting events/concerts, cleanliness of rooms and overall great value particularly relative to other accommodation locally.

I was much looking forward to a stay in the Phoenix Hotel for a concert but unfortunately had to cancel at the last minute due to my husband being ill and advised not to fly. The hotel was most understanding and accommodating of our late cancellation and it eased a great burden where other hotels could have greatly penalised us. We look forward to staying later in the year and would highly recommend the Phoenix for their levels of customer care and the great Bayswater location. We noted also the hotel has an earlier check in time than other UK hotels we have stayed in this year which makes it more convenient if you have early evening plans.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Phoenix Hotel
Responded 23 Aug 2022
Good afternoon, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We look forward to welcoming at our hotel later in the year! Kind regards, Phoenix Hotel London
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Report response as inappropriate
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Antomai wrote a review Nov 2022
Barcelona
5.0 of 5 bubbles
I have been a regular customer of the Phoenix Hotel for the last 20 years or so.

I go every January to London with the excuse of the Harrods Sale though you never need a reason to visit London. Actually, my main interest is going to the Theatre.
Because of the Covid pandemic I had to cancel my January trips in 2021 and 2022 but couldn't wait and went last September. And of course I have already my booking for January 2023 :-)

Hadn’t I discovered the Phoenix Hotel this long time ago I don’t think I would have been able to go so often. Hotels in London are very expensive and the relation quality-price is very bad indeed.

After trying many different hotels I found this gem which actually has been getting better every year.

I always find good rates, booking in advance of course, and even the most flexible tariffs are very good indeed.

The Phoenix is located in an ideal place, with two tube stations in a 5 minute radius. The lines served at Bayswater and Queensway are very convenient to reach the West End as well as train stations to go to and from the airports. The neighbourhood is really nice, with two fabulous pubs just 2-3 min away, plenty of restaurants and convenience shops.

The rooms are very nice and comfortable, small but not that much compared to London standards. There are plugs in logical places, which is really good indeed these days when we all travel with many electronic devices.

What I like most about the Phoenix is the tranquility. The rooms are very well soundproof. I have never ever heard conversations or noises from adjacent rooms.

The staff is very friendly and helpful. Like in most hotels they change but reception always works extremely well. They don’t bother with never ending questions when checking in and everything is nice and easy.

Continental breakfast is more than in enough for a day in a big city and there’s the choice of cooked breakfast as well.

In conclusion, I call the Phoenix home when I think about London!
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Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Best value for money hotel in Central London, great location but quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Phoenix Hotel
Responded 19 Dec 2022
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you have enjoyed staying with us over the years and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brian H wrote a review Nov 2022
Sidney, Canada
4.0 of 5 bubbles
Stayed at this property for four nights on a recent trip to London. Was provided with a queen room facing I believe the back of the property. The room was bright, well decorated, very clean but small which was our expectation coming to London, the bathroom was particularly small with a shower stall. The staff at the hotel were all friendly and welcoming and the front desk was helpful with hiring a taxi. The daily breakfast was well presented, had a variety of hot/ cold items and staff offered fresh coffee and tea. The dining room was spacious and clean. The location of the hotel is fabulous, close to a variety of pubs, shops, restaurants and the Bayswater tube station. I would recommend this hotel to others mainly for its location and value based upon the price we paid. There was also a small lounge open in the evening which was a nice spot to have a drink after a busy day touring.
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Date of stay: October 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Phoenix Hotel
Responded 21 Nov 2022
Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shaina S wrote a review Feb 2020
4.0 of 5 bubbles
I truly enjoyed my stay at the Phoenix Hotel. I was originally in London for work, and I decided to extend my stay last minute for personal travel around the city. I was able to book this hotel last-minute for a great price--much more reasonable than most other hotels in the area. The hotel room was small but comfortable and clean. Housekeeping attended to my room everyday. The hotel was in a great location! Very easy to walk around and access tube stations. The staff at the front desk were very friendly. The complementary continental breakfast that was included in the rate was sufficient. Overall, I definitely recommend staying in this hotel, and I would stay here again next time I'm in London!

The negatives: There's only one elevator, and it's quite slow. However, there's only 4 floors total so it's easy to walk up and down the stairs, aside from when you're transporting luggage. Strangely, the fire alarm went off briefly TWICE during my stay. This has never happened to me at a hotel before in all of my travels. I assume this may have been caused by the toaster in the kitchen, since I noticed rolls and croissants kept getting stuck in there during breakfast time. Then the staff would have to open the windows and remove these breads (maybe time for a new toaster). Lastly, I found my room to be very hot, even though it was cold outside. I didn't have the heater on. By opening the windows and using a provided fan, I was able to sleep comfortably enough. It was a little noisy with the windows open, but not too bad regularly.
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations H, Guest Relations Manager at Phoenix Hotel
Responded 16 Feb 2020
Good morning, Many thanks for your review of the Phoenix Hotel London. Your thorough feedback is much appreciated. Please do speak to our reception if you are finding your room too hot. They will be able to assist you with the temperature or reallocate you. We are so glad that you enjoyed your stay with us and in particular out location and continental breakfast. We look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
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351erikav wrote a review Jan 2020
Pretoria, South Africa
1.0 of 5 bubbles
Check-in was horrible. The young woman who tried to check me in wanted to confirm whether I was at the correct hotel. I am not sure she actually understood English (she was definitely not a native English speaker) She then could not find my booking (not able to find my surname). I was then not provided information regarding where breakfast would be served. I went down to breakfast the next morning and the wait staff did not even offer me tea or coffee. The wait staff did not even greet me or acknowledge me. This was disgusting as I had stayed at this hotel two weeks ago and the service level had definitely declined to an unacceptable level. The evening was extremely noisy and at midnight, there were people talking loudly near my room. There were no staff members or managers to ensure that the noise level was kept to a minimum.
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Date of stay: December 2019
1.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Rooms are noisy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations H, Guest Relations Manager at Phoenix Hotel
Responded 08 Jan 2020
Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We take reviews of this nature extremely seriously. We would like to look into this further and would be grateful if you could kindly get into contact with the hotel directly so that we can locate your reservation details. We endeavour to make all our guests feel as comfortable as possible. Please do speak with our reception staff if you would like to change rooms or if there is anything that we can do during your stay so that we can improve your experience. Kind regards, Phoenix Hotel London
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Claire B wrote a review Aug 2021
Yorkshire, United Kingdom
5.0 of 5 bubbles
Lovely, clean and friendly hotel. I've stayed here a few times now. Great location, next to Kensington gardens and the tube stations are near. The price includes breakfast which is a bonus, would definitely recommend staying here whilst in London.
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Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Hotel, General Manager at Phoenix Hotel
Responded 23 Aug 2021
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mary M asked a question Sept 2022
1 contribution
Can bags be left there
Answer from Art is heart
Mumbai, India682 contributions26 helpful votes
yes
GoPlaces570798 asked a question Jul 2022
London, United Kingdom3 contributions
Hi can I double check what the WiFi password is. Thanks
Answer from Amanda Horne
Mirfield, United Kingdom25 contributions20 helpful votes
Sorry I'm not sure
Muslim Traveller Lady asked a question Jan 2020
Singapore, Singapore110 contributions29 helpful votes
Is there iron and board in the room?
Answer from Najma V
1 contribution
To befrank I didn’t pay any attention to it but i think not. Staff was quite efficient so would probably arrange for one.
Chan K asked a question Sept 2019
1 contribution1 helpful vote
How large is the Double Room in square meter?
Answer from Dave F
Hasland, United Kingdom2 contributions2 helpful votes
Dont measure my hotel rooms but big enough for me and my wife with no discomfort.
Charles B wrote a tip 18 Jun
Bicester, United Kingdom36 contributions8 helpful votes
5.0 of 5 bubbles
"Just enjoy your stay!"
Read full review
Stefan L wrote a tip 17 Jun
1 contribution
5.0 of 5 bubbles
"Perfect location close to Hyde Park and highly affordable!"
Read full review
Zizy zizy wrote a tip 03 Jun
Frankfurt, Germany24 contributions9 helpful votes
5.0 of 5 bubbles
"Take your own hairdryer!"
Read full review
Richard B wrote a tip May 2024
2 contributions
5.0 of 5 bubbles
"Be patient- the elevator is slow."
Read full review
Jeeves B wrote a tip May 2024
2 contributions1 helpful vote
4.0 of 5 bubbles
"Book direct with the hotel and get breakfast included. The continental breakfast has lots of options and was very tasty. "
Read full review
Not the right property for you?
There are more places to choose from in the London area.
PRICE RANGE
R 3,081 - R 4,973 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western london, london best western
LOCATION
United KingdomEnglandLondonNotting Hill
NUMBER OF ROOMS
125
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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PHOENIX HOTEL - Now R 2 982 (Was R̶ ̶4̶ ̶1̶8̶9̶) - UPDATED 2024 Reviews & Price Comparison (London, England) - Tripadvisor

Frequently Asked Questions about Phoenix Hotel
Which popular attractions are close to Phoenix Hotel?
Nearby attractions include Pigeon Tours (0.3 km), The Magic Hour (0.4 km), and Bayswater (0.2 km).
What are some of the property amenities at Phoenix Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Phoenix Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Phoenix Hotel?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Phoenix Hotel?
Yes, parking is available to guests.
What are some restaurants close to Phoenix Hotel?
Conveniently located restaurants include Rudy's Pizza Napoletana - Queensway, Chamuyo Bayswater, and Bella Italia.
Are any cleaning services offered at Phoenix Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Phoenix Hotel?
Many travellers enjoy visiting Houses of Parliament (4.7 km), Tower of London (7.8 km), and Churchill War Rooms (4.3 km).
Is Phoenix Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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