Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Park Plaza London Park Royal offers the height of convenience in West London. With modern facilities, a welcoming atmosphere and a premium location with excellent transport links, it represents the ideal choice for families and independent travellers who are looking for efficiency and comfort. Guests are perfectly located for events at Wembley Stadium and the SSE Arena, a spot of retail therapy at the London Designer Outlet, a round of golf at Sudbury Golf Club and a fascinating tour of the Harry Potter Studios. Cultural attractions such as Kew Gardens and Chiswick Park are also nearby, and the West End with its designer shopping and live entertainment is only a short tube ride away. The hotel is well connected to London's rail network and Heathrow Airport is within easy reach. The hotel's 212 guest rooms include 120 modern Superior Rooms and 92 Studio Rooms with sofa beds, making them an excellent choice for families with children.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled conveniently close to Park Royal tube station, Park Plaza London Park Royal garners admiration for its helpful staff and modern ambiance. Guests have called out the well-maintained, spotless rooms and the hotel's overall cleanliness, although housekeeping practices occasionally leave room for improvement.
Despite mixed views on value, with some citing unexpected fees, the hotel's strategic location and amenities like digital check-in remain popular among travelers. Room experiences vary, with cleanliness and noise being points of contention for some visitors.
Location
Convenient
Atmosphere
Welcoming
Rooms
Modern
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Arrived earlier than planned after a business meeting In the area and the lovely ladies on reception could not have been more helpful and let me check in earlier with no extra charge. I thought this was such a lovely gesture. There is only a small area for parking and this is charged for at £13 for 24 hours. I was allocated room 216 on the second floor which was a king studio first impressions were that it was lovely, quite roomy and modern and cleaned to a high standard. Nice touch with the control panel to change the lighting and air con, the mood lighting option was very nice I found it very relaxing. The room consisted of a large bed a desk, settee and tables and a large TV on the wall. The bathroom was lovely again very clean and had a sliding door between the toilet and shower, so you could only slide the door one way to either close the toilet door or to close the shower door. For me as i was travelling on my own this wasn’t a problem but if there are two people in the room it may be an issue as you can only have one door closed at a time. There were also some lovely Elemis products in the bathroom For your use, which I love Elemis and a brand I use daily so I was delighted to See they had provided shampoo conditioner and a body wash. The room also had a kettle with tea coffee and milk in one of the cupboards. I do feel some biscuits would have been a nice gesture to add which most hotels do offer now. The free wifi was great I had no problem watching a film on Netflix in the evening. Although my room overlooked the main busy road I couldn’t hear any traffic noise at all. I ordered room service on the evening which I have to say the choice was a little limited so I ordered the burger and French fries. I can not say this was the best burger I’ve had but it wasn’t the worst by far. I was hungry and it was edible. The breakfast the following morning was lovely and lots of choice including a cooked buffet breakfast, cereals, pastries, cheese, smoked mackerel.. something for everyone’s taste. The staff are so very helpful here, very attentive, exceptionally welcoming and really friendly. I would definitely stay here again when I am next in the area and would 100% recommend this hotel.
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Federica Fedele, Other at Park Plaza London Park Royal
Responded 17 Nov 2021
Dear lisalis115, thank you for taking the time to share your experience. It is such a pleasure to read your lovely comments regarding our hard-working team. We are delighted to see that you had a fantastic stay at our hotel and we really appreciate your recommendations to other travellers. We hope to have the pleasure of welcoming you back again! Best Regards, Federica
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I picked this hotel as was going to see an Eden concert in March and was meeting my boyfriend from Austria. My first impression was how fancy the lounge area of the hotel is, the lighting and music offers a relaxed atmosphere when sitting downstairs. We then went into the room and were very impressed by the size and look of the room, it was quite modern and the view of the city was gorgeous especially at night with the lights of the city, it was very romantic. We did have an issue with the toilet where the flusher broke but we informed staff who were very concerned and got it fixed the same day by the time we got back from our night out. The bed was quite firm but not to the point of being too uncomfortable and it was very easy to sleep in. The rooms have little consoles to adjust the lights and temperatures which is great as my temperature fluctuates a lot so being able to change it while being in bed was good. We spent our last night at the bar, while the drinks were quite pricey, it was a really romantic little area to relax and spend our last night in so would recommend anyone to visit it at some point in their stay. Overall, a really romantic little getaway for couples and my boyfriend and I plan to stay here again on future anniversaries.
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Review collected in partnership with Park Plaza Hotels
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ilona B, Online Reputation Coordinator at Park Plaza London Park Royal
Responded 17 Mar 2020
Dear Guest, Thank you very much for taking the time to share your experience. We are over the moon you had a memorable experience at Park Plaza Park Royal and that our rooms met your expectations. We are sorry if you found our bar a bit pricey, though we hope you enjoyed the quality and service! We hope to welcome you back next time! -Ilona
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I feel this would have been perfect if the restaurant was open and room service available. It’s a smaller hotel and they seem short staffed. Having to walk out to get water, juice and food for me was ridiculous. We ended up ordering non stop from Uber eats and then with the breakfast that was available we had to go down to pick it up and it just wasn’t worth the money (a tasty bacon bap, small carton of concentrated juice, fruit salad, yoghurt and two pastries). We also weren’t allowed bath robes, proper cutlery or an ice bucket. It ruined the experience but no fault of the hotel they are following guidelines. However if this was communicated to us prior to the booking we wouldn’t have bothered going, we basically just paid for a bed and tv for two nights with no service or amenities.
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Review collected in partnership with Park Plaza Hotels
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucy Grimwood, Guest Services / Front Office at Park Plaza London Park Royal
Responded 24 Jul 2020
Thank you for your feedback, Yinkakb. We are truly sorry that your stay fell short of expectations due to the Covid-19 measures we have implemented, we do hope that as time moves forward we can gradually return to some form of normality. I hope that we can welcome you back once our facilities are fully re-opened as we would love to deliver the true Park Plaza experience on your next stay with us. Next time you book feel free to reach out to us at customerservice@pphe.com, it would be our pleasure to oversee your future booking and to keep you updated with the measures we have in place, you can also find this information on our website. Warm regards, Lucy
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My partner and I went to the plaza a few days ago. Months prior to this we went to a plaza is Westminster and was amazing. However in Park Royal it was very different. The hotel was very clean and the receptionists were lovely and couldn’t fault. Now for the bad. In the room the shower was terrible it was not powerful, terrible and for the amount of money you pay to Stay in these hotels you would expect a good shower. The bed was two single mattresses pushed together and had a top mattress which was horrible the bed was consistently moving apart which made it very uncomfortable. The tv had such bad signal it kept cutting out so even watching tv was disappointing.
The room service we ordered food and the chips, calamari and pizza were cold. Shocking. On our second night we went to the restaurant in the hotel for my partners birthday meal. The food was hot and lovely, however the service was horrendous there was 4 other tables in the restaurant and as a waitress myself I can no the stress and it was the most stress free service for the server I have ever seen. The waiter was so slow at getting our drinks and menus and taking our order. When our food came the side of chips arrived half way through are meal, there was no check back. We got the pudding menus and ordered some drinks the waiter forgot about the drinks and didn’t come to take our order for another 25mins by this point we gave up, paid and left. So disappointing as I wanted to make it a special night for my partner which was ruined by the service. So disappointing wanted the trip away to be amazing for my partners birthday but was let down and left us with a sour taste to the trip
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FedePPHE, Online Reputation Coordinator at Park Plaza London Park Royal
Responded 06 Jan 2020
Thanks for sharing your feedback, Bobbie. We're sorry for your experience and would like to assure you this is not up to our usual standards at all. However, we are glad to read your positive comment about our reception team. We will review the condition of your room with our maintenance team to ensure our guest rooms are up to brand standards. It's a regret to hear about your disappointing experience with our Room service and Restaurant's team, and I apologize for the negative impression we gave you. We hope you will consider staying with us for your next trip to London, as we would love the opportunity to wow you and win back your trust in our hotel! Best Regards, Fede
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Hotel appears new. One night stay with breakfast prices at £62 - great for the price. There were hand sanitisers throughout the hotel in public areas.
Due to COVID-19, the breakfast was packaged as a take away. Breakfast had a large choice including a kids option - option chosen was a bacon roll, yoghurt, fruit, croissant and an orange juice.
Room: the room was large and bathroom was nice however the shower head level was not adjustable. You are able to link you phone or laptop to the tv and watch Netflix/YouTube.
We will definitely be staying again.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is great, staff, cleanliness, ambience, rooms, breakfast etc, the only thing that lets this hotel down is the parking situation. They are happy for you to park on the yellow lines or in spaces that aren't spaces, on the kerb etc but when it comes to paying (£12.50 for 24 hours - only option), there is an App or you can call, or you can pay at the machine. I always use the App which is great if it works, but it regularly crashes (I stay here often), you can then call them but generally if there is a problem with the App then the phone call won't work either. You are then left with trying to get change for the machine, it's all a bit stressful. This is my only criticism.
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Review collected in partnership with Park Plaza Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LucyPPHE, Customer Service Team at Park Plaza London Park Royal
Responded 27 Feb 2020
Thank you for your kind and constructive feedback, Caroline. We are delighted to see that you enjoy staying with us! We will take on board your comments as we would definitely not wish this to be a stressful experience for our guests and would like to apologise for the inconvenience this has caused you. We look forward to welcoming you back soon! Best regards, Lucy
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Excellent value for money. This is a well appointed hotel in a good location. 5 mins walk from park royal station. Lifts designed well in that you allways walk forward in them when yoi have a baby buggy or wheel chair its a small thought but works well. Rooms are clean and well laid out. Good sound proofing too. Bath room loghts could be brighter the wife found it a little difficult to apply her makeup in there. Room service was let down by cold food. The restaurant manger came to see us and retified the situtation above and beyond. Parking is very much the short coming of the hotel so please beware of this.
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Review collected in partnership with Park Plaza Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NikiPPHE, Online Reputation Coordinator at Park Plaza London Park Royal
Responded 26 Feb 2020
Thanks so much for the top rating! We are happy to hear about your lovely experience at Park Royal. It's great that you enjoyed our design and comfy room. Hope we can welcome you back soon and have a great time together again. Take care. - Niki
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For the price we paid for a three night stay with breakfast wasn't great due to not being able to get a refund we didn't have a choice but to stay.. Room only gets cleaned every three days due to there policy.but for the price you pay per night you would expect to.have your room cleaned upon request. The shower head broke off when my young daughter went in the morin so ask if it could be fixed several times took them 9hrs before it got fixed.. Breakfast wasn't great just ya bog standard breakfast didn't taste fresh and wasn't a huge selection upon like other hotels where you get a huge selection..so we didn't bother eating breakfast for the last two days of our stay and we couldn't get a refund for the breakfast we paid for but didn't eat.i asked about the breakfast etc and they said it was fresh especially the scrambled eggs that weren't fresh i could tell straight away that there were out of a bag pre made just add water.and the boiled weren't cooked properly....so overall our stay at the hotel was awful and I wouldn't be staying at this chain of hotel again I have stayed in alot of hotels due to my job and for the price you pay at this one the service etc is not great. There are other hotels in London that offer better service better breakfast etc etc for the same price and that have alot more things to do around the area.
I would give it 3 stars and that being generous...so I will not be staying here again
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CustomerService PPHE, Owner at Park Plaza London Park Royal
Responded 20 Jun 2022
Dear guest, thank you for sharing your review. We are so sorry to hear about the shortfalls you have encountered during your stay and that you were very disappointed with our breakfast on this occasion. For the breakfast food please rest assured the food are fresh and checked daily by our team. We will feed your comments to our Breakfast team and we hope we can welcome you again and truly impress you with our breakfast next time. Kind regards, Mimi
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We wanted somewhere in the area and was initially put off by its proximity to the western avenue but sensibly the glass is so thick the traffic noise is not really an issue. Got there at about midnight after a delayed flight into Luton . -1 degrees with two young children and a less than happy wife. The doorman Patrick couldn’t have been more helpful. The room was new clean and very pleasant. Breakfast was great and the girls there were all most willing to please us and again very helpful. Thanks to Pauline, the Mangeress’s kind and understanding nature she averted a potential problem that could have tainted our stay. The Hotel Doesn’t own the car park. It is run remotely from Scotland and heavy fines if you don’t pay immediately. There is a machine outside that you have to have £12.50 in coins to use. You can pay by mobile but it only accepts uk mobile numbers. Pauline was unaware of all this, the hotel being so new so I’m sure she will do her utmost to resolve this. I will most definitely recommend staying there again.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FedePPHE, Online Reputation Coordinator at Park Plaza London Park Royal
Responded 06 Jan 2020
Thanks for the review, Richard. We are thrilled to read your positive comments and recommendations to other travellers. I will be sure to let Patrick and Pauline know how much of an impact they made on your experience. It's fantastic to see your feedback about our breakfast, and the great service received. Thank you for giving us this proverbial pat on the back! We hope your next stay with us is just around the corner. Take care, Fede
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Booked this hotel for 4 night stay for my partner and i Checked in Monday 30th December, we were given a room with no door between the bedroom and the toilet. The TV in that room also had terrible signal. Went down to reception and asked to change as we needed a door, the lady replied ,"Thats not really a problem". I insisted on the change then she moved us to another room. The room we were moved to, now had 2 singles beds pushed together, instead of having 1 doubled bed that we booked, Very uncomfortable and kept moving apart. The room also had a strong smoke smell to which the staff also acknowledged but still let us move into it .We asked for them to put a doubled bed, but all they did was put a double mattress cover and push the beds together . My partner couldn't have this anymore , and we came down early hours of the morning and spoke to SIMON at reception, who said he would find us a room in the morning when people check out. We were then allocated a room later that day, which had a door and also a double bed, On checking out , i had to wait 15 minutes at reception for someone to assist with our bags, we had 4 bags, and none of the ladies ( Andrea , Hajiba) on reception felt it was an urgent matter to have our bags taken to the car. The was a girl on training aswell i couldnt catch her name she was also rude, We paid around 500 pounds for our stay , and i feel like we deserved way better treatment than we got. I am disappointed.
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Date of stay: December 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FedePPHE, Online Reputation Coordinator at Park Plaza London Park Royal
Responded 06 Jan 2020
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We would love the opportunity to win back your trust in Park Plaza, so should you ever wish to stay in any of our European Properties please reach out to us on onlinereputation@pphe.com. We will make sure that your next stay with us is memorable for all the right reasons! Best Regards, Fede
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I have heard about The Taj indian Restaurant their food was fantastic it was recomended to me I went there to try their food I was very amazed their food was very tasty 😋 they are situated 10 Carlton Parade Orpington Kent BR6 0JB I will recomend to my family and friend.
I have heard about The Taj indian Restaurant their food was fantastic it was recomended to me I went there to try their food I was very amazed their food was very tasty 😋 they are situated 10 Carlton Parade Orpington Kent BR6 0JB I will recomend to my family and friend.
I have heard about The Taj indian Restaurant their food was fantastic it was recomended to me I went there to try their food I was very amazed their food was very tasty 😋 they are situated 10 Carlton Parade Orpington Kent BR6 0JB I will recomend to my family and friend.
There are more places to choose from in the London area.
PRICE RANGE
R 1,951 - R 3,245 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
212
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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