Hotel Indigo London - Paddington, An Ihg Hotel

Hotel Indigo London - Paddington, An Ihg Hotel

London says Goodbye In A Grand Gesture
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Panorama of the Accessible Standard Twin Room at the Hotel Indigo London-Paddington
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Hotel Indigo London-Paddington
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About

4.5
#387 of 1 144 hotels in London
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.1 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Boutique
Languages Spoken
English, French, Russian, Spanish and 9 more
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Photo copier / fax In business centre
24-hour security
Street parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Taxi service
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun terrace
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Hotel links
Special Offer:Summer Sale

Location

12 to 20 London Street Paddington, London W2 1HL England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
15.6 km
See all flights
Heathrow Airport
20.2 km
See all flights
Paddington
2 minUnderground
4.5
4.5 of 5 bubbles2,477 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel Indigo London - Paddington is often celebrated for its prime location near Paddington Station, which facilitates easy airport transfers and city exploration. However, some guests feel the hotel doesn't offer good value, citing subpar room quality and disappointing experiences for elite members. While opinions on service and amenities are mixed—with commendations for staff friendliness and included breakfast alongside mentions of check-in delays and maintenance issues—the hotel's cleanliness and inviting atmosphere are consistently praised, with many finding the rooms spotless and aesthetically pleasing.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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2,477Reviews27Q+A100Room tips
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Detailed Reviews
Russell S wrote a review Jun 2023
Bridgwater, United Kingdom
Hotel's Favourite
5.0 of 5 bubbles
Very comfortable and cool in the heatwave, staff very friendly and helpful. The breakfast service was good, quick and hot. Again the staff were great, really friendly and attentive even though very busy
Read more
Date of stay: June 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Darren wrote a review Jan 2020
Brisbane, Australia
5.0 of 5 bubbles
I found this hotel online and chose it for its convenience to Paddington Station. I was warmly welcomed to the hotel and this great service has continued throughout the stay. I had a room with a King Sized Bed on the 3rd Floor. Rooms are a decent size for London, very clean and have great decor. The whole complex seems quite busy however there is never much noise. Heating / Cooling via AC is effective and Bed is very comfortable. Lovely big thick bath towels and bathrobes to enjoy. Nespresso Coffee Machine. Bathroom is small however shower has lots of hot water and a hand held nozzle as well as a rain shower. Restuarant downstairs offers a full breakfast (access to buffet plus a cooked meal) for 12.95 Pound and it was terrific. A great hotel and I would definitely stay here again. There is only one small lift so it can get a little busy to access at times.
Read more
Date of stay: January 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelations L, Guest Relations Manager at Hotel Indigo London - Paddington, An Ihg Hotel
Responded 22 Jan 2020
Dear wedarren, We very much appreciate your comments regarding your stay at Hotel Indigo London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Salsano
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Rendra wrote a review Mar 2020
5.0 of 5 bubbles
My first stay in Indigo Paddington was in an executive king room facing the street. It was a comfortable sized room with a desk and sitting area. There was enough room to walk around without bumping into things. The bathroom was a good size. The shower was equipped with a rainfall shower head with excellent water pressure. The only downfall to the room was the noise from the street. Being on the second floor, I could hear the cars passing by during the night and stores prepping in the morning (sliding the gates). Preferred the light coming into the room facing the street. The restaurant in the hotel is fantastic. Breakfast is delicious. You can choose the buffet or a la carte. Room service also comes from this hotel; probably some of the best room service food selections I have had in my travels.
The staff is courteous and welcoming. They were always helpful and willing to go out of their way to make my stay enjoyable. Sebastian, Alberto and the rest of the staff staff help us to swap room from Mercure Hotel to receive nice view to the garden.
They had no hesitation in printing documents out for me. .
The hotel may have its quirks, but the staff and service more than makes up for it.
I will stay here again if I return to London.
However, I will ensure that I get the executive king again.
Read more
Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: garden view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelations L, Guest Relations Manager at Hotel Indigo London - Paddington, An Ihg Hotel
Responded 08 Mar 2020
Dear Rendra123, Thank you for sharing your experience with us. It is very important for us to meet and exceed your expectations and by reading your feedback. We are happy to see that we have succeeded in doing so. We are very proud of our staff and receiving reviews like yours will motivate us to delivering our guests an excellent service. As you have highlighted, the hotel has impeccable standards of cleanliness and a very friendly team. In addition, the entire reception team is leaving no stone unturned to ensure that all guests have enjoyable stay. It's great that the hotel location proved to be convenient! We hope to welcome you back! Best regards, Sebastian Guest Relations Manager
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WordIsBeautifull wrote a review Jan 2020
5.0 of 5 bubbles
Everything at the Indigo Hotel in Paddington was stunning for us. A 3-minute walk from Paddington Station. The location is excellent, with easy subway access to all of London's sights and shops. Our extended family arrived 24 hours earlier :) However, this was not a problem for simply the wonderful staff of the Indigo Hotel and for this hotel manager - Sebastian, who found rooms for our two families.
Some rooms are small, but our booked executive rooms were simply great, dealing comfortably with an extra cot.
Everywhere was clean, the beds were beautifully comfortable, fresh bedding, fluffy towels, and bathrooms uniformly well equipped and of a good standard.
But overall, service made us stand out. From cleaning staff, reception staff, to restaurant staff - all were without exception, extremely friendly and professionally fit with help.
I hope some of them read this review because I would like to thank them for making our short stay in London more memorable.
I would absolutely recommend Indigo to anyone.
Read more
Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Simply ingenious
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelations L, Manager at Hotel Indigo London - Paddington, An Ihg Hotel
Responded 22 Jan 2020
Dear WordIsBeautifull, Thank you for sharing your experience with us. Your feedback is of a big importance to us as it reflects our highest level of customer service and care. It is very important for us to meet and exceed your expectations and by reading your feedback we are happy to see that we have succeeded in doing so. Ill make sure to thank Sebastian for his excellent service and pass on your feedback. It was a pleasure for us having you stay in our hotel and we are looking forward welcoming you again. Kind regards, Stefan Hotel Operations Manager
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Chris L wrote a review Sept 2020
Northampton, United Kingdom
3.0 of 5 bubbles
This place is linked to Mercury next door and you have to go through a brasserie to check in at their desk.
Room itself was clean and modern with comfy bed, small bathroom but main issue is the amount of amenities with only 2 milk / coffee pods on offer.
It’s in a good location but I was unhappy that an advertised early saver booking was actually more expensive than standard rate.
Read more
Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Hotel Indigo London - Paddington, An Ihg Hotel
Responded 28 Sept 2020
Hi christopherlU7356DW, I am glad you left feedback. Thanks for choosing our Hotel Indigo London-Paddington! We are grateful to be your travel partner. I feel concerned that your stay was not comfortable due to the limited amenities and the rate booked. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I am glad the room received was up to your liking. I hope you will give us a chance by staying with us again to show that your unsatisfactory stay was an exception. Cheers, June A. Case Manager IHGService
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Alexander D wrote a review Mar 2022
Cardiff, United Kingdom
2.0 of 5 bubbles
Hotel is in a great location, just a short walk to Paddington Station. It was spotless and had a lovely bathroom with a great shower. That's about where the plus points end though.

The rooms are really small, which you expect in London but they're also quite dark which doesn't help the feeling of having little space. I didn't have breakfast but my friends did and they said it was awful. We were woken early by housekeeping who knocked the door even though we hadn't checked out yet, they then continued to make a lot of noise in the hallway which meant that even though I slept fine throughout the night, being woken early and then kept awake just made for an overall unpleasant experience.

I left a rather expensive t-shirt at the hotel and contacted them soon after my stay to ask if I could pay for it to be sent back to me but I've had absolutely no response. Whilst I appreciate leaving it there was my own fault, I would expect that it was found and returned to me especially seeing as I was willing to cover the cost. It's extremely disappointing that nobody has even responded. I guess it's been kept or sold.

I wouldn't recommend staying here, there are plenty of better options in London at comparable prices.
Read more
Date of stay: March 2022
2.0 of 5 bubblesValue
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Hotel Indigo London - Paddington, An Ihg Hotel
Responded 10 Apr 2022
Hi Alexander D, Thank you for your visit and the time you have given to provide feedback. It's a joy to read you enjoyed our bathroom amenities. It was apparent that we missed this opportunity to amaze you. I am sorry for the hassle you went through. We make sure that every guest feels cared for. We value your experience and I have sent you a private message to gather some additional information about your reservation. Thank you for choosing our hotel for your travel partner. I hope to hear from you. Warm regards, Zel N. Case Manager IHGService
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Antony S wrote a review Nov 2021
UK
5.0 of 5 bubbles
Great hotel in an area where we don't normally stay. The hotel is very clean, rooms are a great standard with great shower. It appears that the hotel has had a lot of work done to it over lockdown with a new Italian restaurant serving a very decent breakfast. After a busy day in London there is a traditional bar called "The Victoria" within 3 minutes walk for the hotel.
Best thing about the hotel is the customer service. We arrived with a confirmed reservation on a 3rd party booking and it was not in the Hotel Indigo system. Rose on the desk was very professional and took time to help us through the process of getting a room sorted out. I can think of a lot of hotels where "no booking,,tuff" would be the attitude
Read more
Date of stay: November 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Great value for money in a convenient location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MPBangkok wrote a review Jan 2020
Bangkok, Thailand
5.0 of 5 bubbles
Amazing stay to end our lovely 2-weeks holiday in the UK. Location is superb, just 3 minutes walk from Paddington station, so it is very convenient for Heathrow Express to and back from the airport. Going around London is also convenient with Tube and Bus Stops nearby.

And as a IHG Platinum Elite Member, we've got upgraded to a bigger room and it is great - clean room with Nespresso machine and complimentary soft drinks in the mini bar.

Staff is excellent from pre-checking in with emails (asking about luggage storage) to actual checking in and checking out. I've forgot my Foreo in the bathroom and I've just known it when I've already arrived home. I sent them emails and they managed to have it sent back to me by post. Got it in a week. Very appreciated, thanks a lot! :)

All in all, great stay and highly recommended. We'll go back for sure.
Read more
Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelations L, Guest Relations Manager at Hotel Indigo London - Paddington, An Ihg Hotel
Responded 28 Jan 2020
Dear MPBangkok, Thank you for taking the time to review your recent stay at Hotel Indigo London Paddington. It gives me great pleasure to learn that you thoroughly enjoyed every aspect of your stay from the guest service, to the décor. Rest assured I will share your comments with the entire team who made your stay so memorable. In the meantime, I look forward to welcoming you back on your next visit to London. Kind regards, Sebastian Guest Relations Manager
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Sousan Mouradian wrote a review Jul 2020
5.0 of 5 bubbles
I recently stayed at this hotel for a couple weeks in the month of May. From the beginning of my trip, I was extremely pleased with both the service of the staff and the hotel as well. The staff members were all very pleasant and extremely helpful with any needs that I had. Among the staff, the front desk members, Lucy and Oltita, were one of the highlights of my visit. Oltita was the housekeeping manager and made sure that I always had everything I needed and she was very warm and helpful. The hotel was very clean and had all the accommodations that I needed.
Read more
Date of stay: May 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager LTH, Owner at Hotel Indigo London - Paddington, An Ihg Hotel
Responded 18 Oct 2020
Dear Sousan001, Thank you for such lovely feedback, the team aim to please and are ever so delighted that our guests recognise the extra effort they put in to make each stay as enjoyable as possible. Lucy and Oltita are exceptional members of staff and we are proud that our guests recognize their helpful nature. We look forward to welcoming you back and will strive to make your next stay even more memorable. I have personally put a note in your past booking informing the team to offer you a free upgrade when you return. Kind Regards Guest Services
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John F wrote a review Jan 2023
York, United Kingdom
5.0 of 5 bubbles
I haven't stayed here for many years since this first UK Hotel Indigo initially opened its doors but I was glad to have chosen it for my two-night stay. The location is super convenient for Paddington / the Elizabeth Line and offers a pleasant short walk to Hyde Park too.

The room was clean and the bed was exceptionally comfortable. The inclusion in the room of a Nespresso machine and complimentary soft drinks in the mini bar was a nice touch. Some of the in room decor and furnishings are looking a little dated and tired but the hotel is well looked after and nicely maintained.

Since my first visit, the hotel has rebranded / let out its own restaurant space to Bella Italia. I was a little hesitant about this in terms of breakfast arrangements when making my room reservation but I needn't have been. The breakfast offering was amongst the best I've had at a mid price hotel in central London and comprises a traditional continental buffet as well as table service hot dishes which were well cooked and of good quality. The only watch outs are that space in the restaurant felt a little tight for my liking and that if using the restaurant for anything other than breakfast you won't be able to charge items to your room. The two are separate entities / operations.

Finally, a word of commendation to all the staff members I interacted with. They were genial, helpful and accommodating which is a rarity anywhere these days, let alone in central London.

I would definitely recommend to others and I hope to return soon.
Read more
Date of stay: January 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Rooms facing the front are bigger but may experience street noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rob S, Owner at Hotel Indigo London - Paddington, An Ihg Hotel
Responded 16 Jan 2023
Dear Johnny, Many thanks for staying with us at Hotel Indigo London Paddington and for sparing some time to leave feedback. All feedback received is taken constructively and helps our teams improve the guest relation experience. We are very pleased that you chose to stay with us and we hope you return in the near future. Please keep an eye out for our outgoing correspondence as we will be promoting some special offers very soon. Paddington Station is literally a two-minute walk from our doorstep, meaning that you have fantastic links to Heathrow Airport, where the Heathrow Express will take 15mins and leave every 15mins, and all of the most popular spots in the city at a reasonable price. I am glad to hear that you decided to join us for breakfast at our adjoining Bella Italia restaurant. As you have mentioned our breakfast buffet offers a wide selection of ‘intercontinental’ options, if you are looking for something a bit more specific we do offer a hot breakfast menu that you can choose from. We cater to everyone, so if you have any dietary requirements or preferences for any dishes then we will do our best to oblige. Thank you for your kind words in regard to our team, I will ensure that the feedback is passed on to the hotel manager. At Hotel Indigo London Paddington we strive for excellent customer service and I am glad to hear you experienced the level of service we aspire to during your stay. Thank you again for taking the time to leave your feedback, it is very much appreciated. We look forward to welcoming you back in the future. Kind regards, Rob S
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Madison asked a question Mar 2022
Utah91 contributions9 helpful votes
Do the rooms have USB charging ports? Thanks!
Answer from beckytranslates
Seattle, Washington3 contributions
There are washrooms downstairs and I am sure the front desk staff can help you :)
sheetalmakharia asked a question Aug 2018
Is there an elevator ?
Answer from bufana
Cairo, Egypt24 contributions2 helpful votes
Yes they have one at left side from the reception.
sheetalmakharia asked a question Aug 2018
Is there an elevator ?
Answer from Imed Chikhaoui
London, United Kingdom4 contributions1 helpful vote
Yes the hotel has a lift.
Deviner73 wrote a tip 11 Jul
14 contributions9 helpful votes
1.0 of 5 bubbles
"Just avoid this place unless you like getting ripped off. Head Office won’t lift a finger."
Read full review
Willie wrote a tip Jun 2024
Stonehaven, United Kingdom29 contributions1 helpful vote
5.0 of 5 bubbles
"Perfect for Paddington station"
Read full review
Selda wrote a tip Jun 2024
London, United Kingdom2 contributions
5.0 of 5 bubbles
"Close to Paddington station"
Read full review
GoPlaces29034417721 wrote a tip May 2024
Madison, Wisconsin2 contributions
5.0 of 5 bubbles
"Check out the pubs and restaurants in the area and take advantage of its location."
Read full review
Jals_siahaan wrote a tip May 2024
Jakarta, Jakarta Raya, Indonesia28 contributions18 helpful votes
3.0 of 5 bubbles
"Good for solo not couple"
Read full review
Not the right property for you?
There are more places to choose from in the London area.
PRICE RANGE
R 4,453 - R 6,285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel indigo london paddington
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
64
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOTEL INDIGO LONDON - PADDINGTON, AN IHG HOTEL - Reviews & Price Comparison (England)

Frequently Asked Questions about Hotel Indigo London - Paddington, An Ihg Hotel
Which popular attractions are close to Hotel Indigo London - Paddington, An Ihg Hotel?
Nearby attractions include Paddington Station (0.2 km), The Swan (0.5 km), and Alexander Fleming Laboratory Museum (0.2 km).
What are some of the property amenities at Hotel Indigo London - Paddington, An Ihg Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo London - Paddington, An Ihg Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Indigo London - Paddington, An Ihg Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo London - Paddington, An Ihg Hotel?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Hotel Indigo London - Paddington, An Ihg Hotel?
Conveniently located restaurants include Hayat Paddington, Altonapoli Italian Restaurant Paddington, and The Bear Pub Paddington.
Are there opportunities to exercise at Hotel Indigo London - Paddington, An Ihg Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Indigo London - Paddington, An Ihg Hotel have airport transportation?
Yes, Hotel Indigo London - Paddington, An Ihg Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Hotel Indigo London - Paddington, An Ihg Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Portuguese, and Polish.
Are there any historical sites close to Hotel Indigo London - Paddington, An Ihg Hotel?
Many travellers enjoy visiting Houses of Parliament (3.8 km), Tower of London (6.8 km), and Churchill War Rooms (3.4 km).
Does Hotel Indigo London - Paddington, An Ihg Hotel have any great views?
Yes, guests often enjoy the city view available here.
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