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Albion House, 30 James Street, Liverpool L2 7PQ England
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (505)
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Panoramas (13)
Room & Suite (228)

About

#75 of 114 in Liverpool
Location
Cleanliness
Service
Value
A Grade II* listed building, 30 James Street Hotel – Home of the Titanic is truly one of a kind. One of the closest hotels to Liverpool landmarks, the enchanting, nautical-themed hotel is also built on historic foundations. And we’re proud to have preserved its splendour with a contemporary, stylish finish. Radiating with incomparable charm and character, 30 James Street was formerly known as Albion House. The building once stood as the headquarters of White Star Line, the iconic shipping company and most famously owners of RMS Titanic. With impressively spacious rooms and suites, the luxurious hotel is a favourite for couples in search of a romantic stay, or for larger groups of family and friends. Offering elegant group accommodation, all décor and furnishings are designed to ignite a first-class feel to the room, so you can expect plush, comfortable beds and close attention to detail
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Property amenities
Free internet
Pool
Sauna
Bar / lounge
Taxi service
Conference facilities
Banquet room
Spa
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Rooftop bar
Meeting rooms
Facial treatments
Full body massage
Head massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Kitchenette
Flatscreen TV
Hair dryer
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Boutique
Languages Spoken
English
376Reviews173Q+A32Room tips
Traveller rating
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Dean F wrote a review 23 Jun
Coventry, United Kingdom20 contributions14 helpful votes
+1
Have took some time to consider this review but can't get away from how disappointed we were with this stay. Not the the dearest and not the cheapest place to stay, reception staff excellent and most welcoming but the room and upstairs bar were very poor. Have attached photos from the room which shows standards need addressing, tiles missing ,lights on mirrors not working , rotting woodwork. Bar on top floor was understaffed and seemed to be run by young unexperienced staff, not their fault, with no management in attendance, it was overcrowded and we quickly left. Wouldn't recommend this hotel but hopefully they get their house in order as the history of this hotel deserves
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Date of stay: April 2022Trip type: Travelled
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Hev67 wrote a review 22 Jun
Stockton-on-Tees, United Kingdom7 contributions2 helpful votes
Hotel is really nice and full of history( used to be white star offices), the room was clean, bathroom was fab with massive jacuzzi bath. Separate little kitchen too. Everything was good from start to finish, went for drinks on the rooftop bar which has some great views. The two lads on the bar were brilliant too Thankyou Cole and Jamie I think, for a lovely evening had a great time and hope to be back one day soon. If you are in Liverpool would recommend this hotel.
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Date of stay: June 2022Trip type: Travelled
1 Helpful vote
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Liam M wrote a review 22 Jun
2 contributions2 helpful votes
We just had a one night stay at this hotel. The staff were all very pleasant, the lads on the 7th floor bar were sound and the girls on reception were helpful and knowledgable. Booked a double room and ended up in a much bigger room with no extra cost. Yeah in all honestly a bit of paint and general maintenance would improve things but overall cleanliness was good. Would definitely return.
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Date of stay: June 2022Trip type: Travelled
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Healydchic wrote a review 21 Jun
5 contributions
Stayed for 1 nt as went to a concert. The room could have done with a clean as cobwebs in corner and needs updating in places. It suited my needs and couldn't fault the staff who who very helpful and friendly. Would go back as in excellent location so would recommend for short breaks. e
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Date of stay: June 2022Trip type: Travelled
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Bablette wrote a review 20 Jun
Cheltenham, United Kingdom21 contributions57 helpful votes
Great location but that's where the positive element of this review ends. We booked via Booking.com a year ago when, we have since discovered, the hotel was already in administration. Our room on the first floor was extremely tatty, grubby and tired looking. The air conditioning clearly hadn't been working for some time as there was one small 'tower' style fan already in the room when we arrived, which was completely ineffective on the hottest day of the year. Both windows in the room had been sealed shut so it was stifling hot with no air. We mentioned this to reception and to duty manager Billy, who were well aware of the issue. Billy arranged for a second fan to be put in our room on the second day, but it was completely clogged up with dust so had no effect whatsoever. The hotel appeared to be fully booked and we spoke to other guests who were having similar issues. Despite having paid the full rate for two nights, there was no housekeeping during our stay, no wi-fi, the light on the bathroom mirror was broken, the toilet flush handle was broken, no towel rail or hook to hang towels on and the water in the bath and hand basin was very slow to drain.... I could go on! The staff were friendly, obviously doing their best and were keen to explain that the hotel is currently undergoing a period of change with various refurbishments taking place (none of which we were informed about when we made the booking), so for us, it was a very expensive and extremely disappointing stay.
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: Avoid rooms on the first floor, at least until the air conditioning is repaired and the...
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Response from Jamielee Robinson, Guest Services / Front Office at 30 James Street
Responded 4 days ago
Dear bablette Thank you for taking the time to leave your review. I am sorry to see that you found your experience not up to our usual high standard that we offer on a daily basis, your comments have been passed on to our senior management team for immediate review. Is it possible you can contact me on 01514594999 to discuss your complaint in more detail please. Hopefully we can welcome you back to 30 James Street in the near future. Best Wishes Jamielee Front Office Manager
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Russell A wrote a review 19 Jun
1 contribution
Booked this hotel nearly a year ago , it was already in administration but not advised of this on booking.com otherwise would not have booked. On arrival room's a/c was not working layout of room was poor and very tired. Hottest day of the year so far and fans that were already in the room made no effect. Other rooms a/c also out , kitchenette tired. No where to put towels to air, no details about the room , hotel WiFi in the room locks mismatched damage or missing. Very dissapointing paid the full booking booking rate but offered discount against a future stay but so far nothing received. Have stayed in lesser starred hotels and had better rooms and service. Feels like this hotel is only trading to service its wedding/function commitments and trading on minimal investment. Best thing it can do is close to protect whatever reputation it has left and refurb and relaunch otherwise it is doomed and the staff will walk. Will be contacting the administrators directly. It cannot limp on like this.
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Date of stay: June 2022Trip type: Travelled
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Response from Jamielee Robinson, Guest Services / Front Office at 30 James Street
Responded 4 days ago
Dear russella994 Thank you for taking the time to leave your review. I am sorry to see that you found your experience not up to our usual high standard that we offer on a daily basis, your comments have been passed on to our senior management team for immediate review. Is it possible you can contact me on 01514594999 to discuss your complaint in more detail please. Hopefully we can welcome you back to 30 James Street in the near future. Best Wishes Jamielee Front Office Manager
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victoria g wrote a review 17 Jun
london23 contributions11 helpful votes
Filthy, tired, dark… lock didn’t work on the door. Carpets filthy shower terrible looking forward to leaving in the morning. dark, depressing and tired and smelt of mould/ musty. Very disappointed . Rooftop car was tired and old and left to rot. Lists you worry you’ll make it. Need a major re r think.
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Date of stay: June 2022Trip type: Travelled
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Response from Jamielee Robinson, Guest Services / Front Office at 30 James Street
Responded 4 days ago
Dear victoria g Thank you for taking the time to leave your review. I am sorry to see that you found your experience not up to our usual high standard that we offer on a daily basis, your comments have been passed on to our senior management team for immediate review. Is it possible you can contact me on 01514594999 to discuss your complaint in more detail please. Hopefully we can welcome you back to 30 James Street in the near future. Best Wishes Jamielee Front Office Manager
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Denise B wrote a review 15 Jun
Peterborough, United Kingdom27 contributions23 helpful votes
Dark depressing room, black stained carpet and bed covers, poor quality furniture very scruffy. Bathroom dark and needs a lot of work to make it clean . Booked for 2 nights but didn’t stay didn’t live up to 4 stars or the hotel description
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Date of stay: June 2022
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Response from Jamielee Robinson, Guest Services / Front Office at 30 James Street
Responded 4 days ago
Dear Denise B Thank you for taking the time to leave your review. I am sorry to see that you found your experience not up to our usual high standard that we offer on a daily basis, your comments have been passed on to our senior management team for immediate review. Is it possible you can contact me on 01514594999 to discuss your complaint in more detail please. Hopefully we can welcome you back to 30 James Street in the near future. Best Wishes Jamielee Front Office Manager
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isabelle b wrote a review 11 Jun
1 contribution1 helpful vote
I am not pleased with my stay here. My family and i even considered sleeping in the car. I am very sad to say that i have nothing positive to say in this review. Upon arrival i quickly realised that this so called ‘posh’ hotel was very far from posh. - the cleanliness was very poor, and looked as if it hadn’t been cleaned when we arrived. - the shower pressure was very disappointing and it took 5 minutes to wash shampoo out of my hair. - the fire alarm woke me up at 8am and then 2 minutes later stopped. - the furniture is aged, broken and dusty. - the breakfast was cold, the bacon was hard and i asked for more fruit (for a second time) and the waitress threw me a rude remark. - there was litter (empty sugar packet and crisp packet) behind the furniture on arrival. - carpet was very stained. - the velvet walls harboured a musty smell. - my keycard stopped working and i had to have it replaced twice. - the lift was extremely small, maybe a meter squared. - the windows didn’t open, which didn’t help with the dusty smell of the air. - the toilet flush did not work. - the bar on saturday night was open until only 9pm as they were ‘short staffed’. i would ask for a refund but im sure i am not the only one who is upset with my stay here. Don’t recommend sorry.
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Date of stay: June 2022Trip type: Travelled
1 Helpful vote
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Response from Jamielee Robinson, Guest Services / Front Office at 30 James Street
Responded 4 days ago
Dear isabellebl4653AE Thank you for taking the time to leave your review. I am sorry to see that you found your experience not up to our usual high standard that we offer on a daily basis, your comments have been passed on to our senior management team for immediate review. Is it possible you can contact me on 01514594999 to discuss your complaint in more detail please. Hopefully we can welcome you back to 30 James Street in the near future. Best Wishes Jamielee Front Office Manager
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debhills wrote a review 11 Jun
Stoke-on-Trent, United Kingdom17 contributions21 helpful votes
Stayed here a few times pre-covid but now in need of a refresh (little bits like the brown scale in the jacuzzi vents, wardrobe door not closing properly). That said it is still clean with lovely staff who can't do enough to help and breakfast is plentiful and nicely cooked. Great location too
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Date of stay: June 2022Trip type: Travelled
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Response from Jamielee Robinson, Guest Services / Front Office at 30 James Street
Responded 4 days ago
Dear debhills Thanks for taking the time to leave your feedback following your recent stay with us I am pleased to read you enjoyed your stay with us, I have passed on your comments about the jacuzzi to our housekeeping manager for investigation. Hopefully I have the opportunity to welcome you back in the near future. Best wishes Jamielee Front Office Manager
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PRICE RANGE
US$100 - US$169 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandMerseysideLiverpoolCentral Liverpool
NUMBER OF ROOMS
63
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Frequently Asked Questions about 30 James Street
Which popular attractions are close to 30 James Street?
Nearby attractions include The Cavern Club (0.3 km), Royal Albert Dock Liverpool (0.3 km), and The VRVE - Liverpool (0.2 km).
What are some of the property amenities at 30 James Street?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at 30 James Street?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at 30 James Street?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to 30 James Street?
Conveniently located restaurants include A Small Fish In A Big Pond, Rudy's Pizza Napoletana - Castle Street, and Lucy in the Sky Liverpool.
Are there opportunities to exercise at 30 James Street?
Yes, guests have access to an indoor pool and a sauna during their stay.
Are any cleaning services offered at 30 James Street?
Yes, dry cleaning and laundry service are offered to guests.
Does 30 James Street offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to 30 James Street?
Many travellers enjoy visiting The Cavern Club (0.3 km), Williamson’s Tunnels – Friends of Williamson’s Tunnels (2.3 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.3 km).
Does 30 James Street have any great views?
Yes, guests often enjoy the harbour view available here.