We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Mercure Liverpool Atlantic Tower 10 Chapel Street, Liverpool L3 9AG England
E-mail hotel
10 people are viewing this hotel
Mercure
US$76
View deal
Booking.com
US$76
View deal
ZenHotels.com
US$72
View deal
Expedia.comUS$76
Hotels.comUS$76
TravelocityUS$76
View all 17 deals
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (1427)
Room & Suite (318)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
Read more
Updated 20/11/16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/11/16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 114 in Liverpool
Location
Cleanliness
Service
Value
The incredible Liverpool Atlantic Tower hotel is a 12-story, 225 bedroom hotel that contributes to the city's stunning skyline. Set on the edge of the city's commercial district, opposite the Royal Liver building, the hotel is within walking-distance to some of Liverpool's best attractions. Liverpool Lime Street station is less than a mile away, while back at the hotel guests can enjoy spacious modern rooms with some of the best views in the city.
Read more
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Harbour View
Languages Spoken
English
3523Reviews106Q+A100Room tips
Traveller rating
  • 1 241
  • 1 226
  • 641
  • 244
  • 172
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
John B wrote a review Yesterday
Larne, Northern Ireland, United Kingdom14 contributions17 helpful votes
Just back from a 2 night stay 22to24/6/2022 as part of a group of 37 this was a package of 2 nights bed breakfast and evening meal on arrival reception was under staffed our first nights meal was atrocious the portions were tiny came with no sauces breakfast next morning was a free for all again under staffed had to grab your own table find your own cultery etc only saving grace was the food the second nights dinner was worse than the first one of the desserts was artic roll it looked as if the portions handed out had been cut with a bacon slicer they were basically non existent will never visit or recommend this hotel .
Read more
Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: Don’t go just stay away
See more room tips
Helpful
Share
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded today
Dear johnbS3409XO, Thank you for taking the time to tell us about your experience at the Mercure Liverpool Atlantic Tower Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards
Read more
fuggles1901 wrote a review 23 Jun
Tyne and Wear, United Kingdom274 contributions118 helpful votes
This has got to be one of the worst places we have ever stayed in. The whole place is very dated and quite grubby we had a so called privilege room where the blackout curtains were so threadbare streams of lighter coming in through all of the holes, the bathroom was really grubby with dirty tiles and the bath full of chips off the paint. We were on a deal that included an evening meal which was very hard to book a time for as and I quote the reception staff "we have a large group in and you will have to wait until I can give you a time!" Really? We eventually got a time 8pm we went to the restaurant and guess what we weren't on the list and were told "I have 30 guests here for a 3 course meal I bet they didn't tell you that at reception!" Yet again really? We eventually got seated at about 9pm surprise surprise lots of things on the menu were not available we selected and waited an age (I wish we hadn't bothered as it was awful) we watched as staff just wandered around with plates of food not knowing where to take them just a total shambles. I honestly can't think of one redeeming feature for this hotel there are many better alternatives.
Read more
Date of stay: June 2022Trip type: Travelled
Room Tip: Go elsewhere
See more room tips
Helpful
Share
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded yesterday
Dear fuggles1901, I am disappointed to read your feedback and apologise for the shortfalls experienced during your stay I would welcome the chance to discuss them further with you if possible. Please contact kerry.plant@accor.com Kind regards
Read more
Lilllymay wrote a review 21 Jun
UK15 contributions5 helpful votes
Great location for accessing what Liverpool has to offer. Fabulous room with amazing view of the Liver building and the Mersey. Staff were very pleasant and helpful. Breakfast was very good with a large selection of different food options.
Read more
Date of stay: June 2022Trip type: Travelled
Helpful
Share
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded 3 days ago
Dear Lillymay, Thank you for the review and the fabulous five stars, it is very much appreciated. We look forward to welcoming you back soon. Kind regards
Read more
jlo44 wrote a review 20 Jun
acle norfolk233 contributions76 helpful votes
We arrived to a busy hotel which is good to see great location near albert dock and river.and near for transport links.we were allocated rm 611 (fab view)and the door didnt shut properly without slamming.the wardrobe door didnt shut properly .exceedingly wobbly bedside table!then came the night we asked for a quite room!!all night slamming doors people talking in the corridors no sound proofing you could hear everything .we asked to be moved went to 617 much better noise wise but wardrobe door still not shutting washbasin not draining properly (all reported)and reading light had been ripped off wall everywhere needed painting.it did for the weekend as we werent there that much but 4 star its not if it was for a treat would have been disappointing.the staff very helpful and friendly though
Read more
Date of stay: June 2022Trip type: Travelled
Room Tip: Nice walk over by riverfront and dock to Albert Dock .St James tube stations nearby for...
See more room tips
Helpful
Share
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded 3 days ago
Dear jlo44, Thank you for taking the time to tell us about your experience at the Mercure Liverpool Atlantic Tower Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards
Read more
Andrew H wrote a review 18 Jun
1 contribution
We Stayed in this hotel with friends for a night out in Liverpool. The location of the hotel is fantastic a minutes walk to Albert Dock and a short walk into the city centre. Breakfast next day was plentiful with lots if choice staff were friendly and efficient. Couldn't fault a thing
Read more
Date of stay: June 2022Trip type: Travelled
Helpful
Share
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded 1 week ago
Dear W1982YCandrewh, Thanks for the great review and 5 stars, we look forward to welcoming you back soon. Kind regards
Read more
Tony P wrote a review 18 Jun
Wirral, United Kingdom1 contribution
We arrived early and were able to check in promptly. The room was lovely overlooking the Docks and liver Buildings. Very close to railway station and a short walk into the city centre. Ideal location for a night out
Read more
Date of stay: June 2022
Value
Location
Service
Helpful
Share
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded 1 week ago
Dear tonypG8386CW, We are delighted that you enjoyed your stay with us, thank you for taking the time to provide a review. Kind regards
Read more
Aimeepx wrote a review 18 Jun
Chester, United Kingdom6 contributions1 helpful vote
Lovely friendly staff. Efficient check in amazing view of the Liverpool docks and liver Building from our Room The hotel is in a fantastic location overlooking the Docks with bars and Restaurants galore
Read more
Date of stay: June 2022
Value
Location
Service
Room Tip: Ask for front facing view
See more room tips
Helpful
Share
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded 1 week ago
Dear Aimeepx, Thank you for providing a review and for the 5 stars, we look forward to welcoming you back soon. Kind regards
Read more
Millie wrote a review 15 Jun
Worldwide1 contribution
We stayed here for two nights on a city break. It is in a great location and only a short walk to many of the museums, shopping areas and docks. All of the staff were really friendly and helpful with any queries we had. The room had a fantastic view of the Liver Building and docks and really made our stay special. The room had recently been modernised and was clean. The shower was hot and really powerful and the bath huge! The beds were comfortable and the air conditioning was much appreciated as it did get quite warm at night. Breakfast was delicious and plentiful and the restaurant/bar area was nicely decorated and relaxing to sit in.
Read more
Date of stay: June 2022Trip type: Travelled
Helpful
Share
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded 1 week ago
Dear ameliapY9345KP, Thank you for such a detailed review, we are delighted you enjoyed your stay with us and we hope that you will visit again soon. Kind regards
Read more
Sooty T wrote a review 15 Jun
Anglesey, United Kingdom2 contributions9 helpful votes
Our first foray into the world of 'normalness' after Covid lockdown to attend the Stones Concert and a one night stay booked at the Mercure. Price was competitive; the staff helpful and friendly; the room spotless and comfortable and a generally nice wholesome experience. If I were to be a tad critical, the lottery of car parking availability is an anxiety we could have done without but hey, we did get a space. The food was good, even though we had a half hour wait in the dining room because we had booked a 5pm table to enable our evening out. I wanted this hotel to complement our total experience and it didn't disappoint. Thank you!
Read more
Date of stay: June 2022
Value
Location
Service
Helpful
Share
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded 1 week ago
Dear Sooty T, We very much appreciate your comments regarding your stay at the Mercure Liverpool Atlantic Tower Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards
Read more
BoardingPass545581 wrote a review 11 Jun
13 contributions1 helpful vote
+1
The staff are awesome, very rare nowdays to have such friendly smartly dressed attentive waiting staff. Well done. My sister treated me to this afternoon tea. I'm gluten free so this was accommodated. We had the cocktails beautifully presented and delicious. The table we had, gave us the views we so appreciated and I felt emotional with the views. Highly recommended for the old fashioned service and tea items were delicious, well presented too.
Read more
Date of stay: June 2022Trip type: Travelled
Helpful
Share
Response from Kerry Plant, Other at Mercure Liverpool Atlantic Tower Hotel
Responded 1 week ago
Dear BoardingPass545581, We are delighted you had a great time with us, the team will be delighted to read your feedback. We do hope that you will return in the not too distant future. Kind regards
Read more
Previous
123456
PRICE RANGE
US$76 - US$162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
atlantic tower, liverpool hotel liverpool, atlantic hotel by thistle liverpool, thistle hotel liverpool, thistle liverpool
FORMERLY KNOWN AS
The Atlantic Tower Hotel
LOCATION
United KingdomEnglandMerseysideLiverpoolCentral Liverpool
NUMBER OF ROOMS
225
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Mercure Liverpool Atlantic Tower Hotel
Which popular attractions are close to Mercure Liverpool Atlantic Tower Hotel?
Nearby attractions include The Cavern Club (0.5 km), The VRVE - Liverpool (0.2 km), and Clue Finders (0.4 km).
What are some of the property amenities at Mercure Liverpool Atlantic Tower Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Liverpool Atlantic Tower Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Liverpool Atlantic Tower Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Mercure Liverpool Atlantic Tower Hotel?
Conveniently located restaurants include A Small Fish In A Big Pond, Rudy's Pizza Napoletana - Castle Street, and Lucy in the Sky Liverpool.
Are any cleaning services offered at Mercure Liverpool Atlantic Tower Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Liverpool Atlantic Tower Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Liverpool Atlantic Tower Hotel?
Many travellers enjoy visiting The Cavern Club (0.5 km), Williamson’s Tunnels – Friends of Williamson’s Tunnels (2.5 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.1 km).
Does Mercure Liverpool Atlantic Tower Hotel have any great views?
Yes, guests often enjoy the harbour view available here.
Is Mercure Liverpool Atlantic Tower Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.