This is a very old inn, 1420s, and it shows all its history. Great location on one of the cobbled streets, timber framed, lopsided, all you would expect. The inside is just as good but note the stairs are steep and narrow. We had the Elizabethan room with a four poster bed. The room was on a real slope and unfortunately the bed was a bit too. The room is large and comfortable though the bath has a shower attachement but no screen so it is a bath only. It was hot weather but the provided fan proved adequate at night. The room is over the bar but that was not really a problem as it closes at 11pm and most guests are quiet anyway. Good fun watching people trying to park in the very limited and awkward car park. Note the hotel is an easy six minute or so walk from the station. See separate review on the restaurant.…
My wife & I have just returned from a two-night stay. Our room was spacious, well furnished & extremely comfortable, although the stairs were a bit hard on our ageing knees. Breakfast was delicious, but it would have been even nicer had some fresh fruit been available. The dinner menu could have been more extensive, but this is apparently subject to Covid rules. All the staff we met we polite, friendly & eager to please. A special mention of thanks to the young waitress (I didn't get her name) who served us at breakfast and also the man who was all over the place, Dallas. They both made our stay all the nicer.
The hotel was lovely, old and quirky, we had a haunted room, although sadly not during our visit. Breakfast was plentiful and delicious. However the standout was the staff, every single one was thoughtful, helpful and cheerful - it was striking. Would stay again.
We stayed for two nights at the Mermaid Inn. A wonderful building with lots of history and quirkiness. All staff that we encountered were friendly and helpful and on our first night we ate in the restaurant and the food was excellent. Our room was clean and very comfortable. An excellent short stay. Can't understand why some reviewers are negative and complain!
We stopped by the Mermaid during the Covid period on a short break to Rye. We loved the beer battered fish and chips (proper fish fillets) here , as well as the Mermaid ale, which is unique to this place. Staff were really attentive and helpful. Would definitely return.