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The Lansdowne

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1 2 Robertson Terrace, Hastings TN34 1JE England
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Traveller (199)
Room & Suite (101)
Dining (7)

About

#7 of 14 hotels in Hastings
Location
Cleanliness
Service
Value
The Lansdowne is a family run 4**** Guest Accommodation located on the Hastings sea front within a short walking distance to the historic old town and town centre. The Lansdowne is an ideal starting point for both leisure and business travellers. All 28 rooms are non-smoking and en-suite with bath/shower, hair dryer, telephone, free view TV and free WiFi in every room.
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Full view
Property amenities
Paid public parking nearby
Street parking
Free High Speed Internet (WiFi)
Wifi
Breakfast buffet
Beach
Room features
Private balcony
Flatscreen TV
Bath / shower
Hair dryer
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Centrally Located
Languages Spoken
English, Russian, Spanish, Hindi and 2 more
366Reviews5Q+A100Room tips
Traveller rating
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Claire P wrote a review 13 Jun
Camberley, United Kingdom44 contributions40 helpful votes
Just spent the weekend here, we had a double room with a sea view, it was £205 for 2 night stay. This didn't include breakfast Hotel is OK, not 4 Star - no way. There is no denying this hotel is aged! As I said hotel is OK, bed was quite uncomfortable I have to be honest, but duvet etc was good quality and clean. Kettle etc was provided with a fridge. Good clean towels. We were greeted fairly enough, but was given no information at all, no info about breakfast, no info about check out times etc Our view was OK, but was restricted by the building to our right. Location is good, right by beach close to town and 15 min walk to old town etc Plenty to do in Hastings Parking is a bit awkward we couldn't get a space on the underground parking so had to move car a lot! But parking is reasonable and free after 6pm to 9am - again be nice if reception offered any form of info about parking I have to admit it's noisy at this hotel, room was very hot! So had to open windows And room had quite a distinct smell of smoke.. like i said hotel was just OK, if I'm honest small details would make it better For example, clean toilet, shower door that shuts and sink that isn't blocked, and bit more of a welcome from reception
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Date of stay: June 2021Trip type: Travelled as a couple
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Conor D wrote a review Oct 2020
1 contribution1 helpful vote
By far the worst customer experience my partner and I have had in a hotel, all due to the Receptionist on duty on Sunday 4th October and Monday 5th October. Up until Sunday morning, it was a pleasant enough stay. On arrival on Friday, we had an issue with one of the plug sockets in our room but fortunately there were others that worked, and we were given a complimentary breakfast for the hassle, courtesy of a much nicer Receptionist on duty. However, we woke up on Sunday morning to no hot water, as the boiler on our side of the hotel had broke the afternoon before – you would think this would be a problem they would fix immediately by calling out an emergency plumber. We were never even notified of the issue and only found out about it when we tried to use the hot water for a shower – in any other hotel, you would be told about this issue and offered a room change or some other kind of resolution immediately when it happens, before it gets to that stage. We asked for a room change as we couldn’t shower, and the only room available immediately was a single room – we were told we would have to wait at least half an hour for another room to be cleaned and ready. We weren’t even offered any assistance moving our cases from one side of the hotel to the other, or even any kind of offer which you would expect from any other establishment because of the stress and inconvenience of it all. When we got to our new room, the heating did not work. It also took almost 10 minutes for the water in the shower to heat up while my partner was stood freezing in the bathroom. As we had a lunch reservation we couldn’t miss, we just had to accept this, but were expecting some kind of goodwill gesture or reimbursement for all of these troubles. Instead, on Monday morning when we checked out, the Receptionist simply said we chose to stay at the hotel rather than take a refund and leave (where would we go at such short notice on a wet and stormy Sunday morning?) and she wouldn’t do anything – if we wanted to complain we would need to email the generic email address that she most probably manages during her shift, and a supposed manager would pick it up. We even pointed out that the room change was a downgrade from the Double we had booked and paid for and she simply shrugged her shoulders as if to say “Who cares, it’s not my problem” and it was our choice. I believe she took advantage of us because we are a young couple. All in all, we had a nice enough experience up until Sunday morning, however the appalling attitude of this staff member and reluctance to even offer to help us move our cases was terrible. The lack of empathy in her behaviour and manner was completely and utterly disgusting and indefensible. I have worked full-time in hospitality for several years and understand how difficult a job it there can be sometimes, however there is no excuse for that attitude and fresh customer service training is needed. I would not want that staff member as a face of my establishment if that is how all guests with issues or complaints are treated. Hastings is a lovely destination and we will definitely be coming back, however we will be avoiding The Lansdowne at all costs, and urge anyone who values good customer service and common decency from staff members to do the same.
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Date of stay: October 2020
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Room Tip: Don't visit if you value good customer service and common decency from staff members
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Bobstrips128 wrote a review Sep 2020
West Sussex35 contributions32 helpful votes
Unfortunately our room was at the back which meant no fridge , the shower door came off it’s runners and I just got a shrug from the receptionist . The noise seem to echo round the buildings at the back and night 2, the night manager banged around and talked loudly from a lower room to a women till at least 4.30 am and I could even Hear them with the window closed. It seemed that a front room would have given us a totally different experience.
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Date of stay: September 2020Trip type: Travelled with friends
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kim s wrote a review Sep 2020
1 contribution
Like other reviews the room was very tired. It was behind the reception so no views and very noisy due to street noise, especially late at night & early am. We did not sleep at all. The bathroom was tiny - very narrow & difficult to move in. We kept hitting the glass shelf above the small sink due to the narrowness. Reception was either non existent or disinterested. We found much nicer and better value B&Bs close by.
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Date of stay: September 2020
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Daisycutter400 wrote a review Sep 2020
London, United Kingdom47 contributions16 helpful votes
Check-in was quick and painless. The guy was welcoming and helpful. I was concerned with parking my motorbike as the RingGo app I used for the permit parking on street outside charged me £3.35 for the hour. He thought bikes were free but my app didn’t agree. He helped out by pointing me to a motorcycle bay around the corner. FYI, he was actually correct and motorcycles can park free in any CPZ in Hastings and we’ll see if those RingGo cowboys refund me (it’s the principle of the thing, honest). The Lansdowne is an uncomplicated and functional place, no bar or garden and slightly worn in places, but generally well-kempt and very clean. I booked a single room on 3rd floor. There is a single lift, not single for COVID, but ‘really single’ as it’s size dictates. It does the job for those too tired for the stairs though. The room had a lovely view of the sea and was big enough for what I needed. The single bed was a bit dated but comfy and welcome after a long day in the saddle. The shower room is ‘compact’, meaning I could brush my teeth whilst sitting on the loo, but if you need to spend more time on it, you need to rest your right arm in the wash basin. This sounds strange but was more amusing than annoying. The shower was fine, pressure not mega but more than adequate. Having ridden from London all around the north Kent coast along the estuary and around the tip at Ramsgate and through Dover, I was pretty knackered and needed an early night. I walked around the back of the Lansdowne to a small precinct with a few bars and convenience shops. The facilities were all close and pleasant, but if you have time, make sure you walk down to the Old Town (George St) which is a charming medieval street with loads of bars, and curio shops. Don’t stop there too long though, keep going along until the Stade and Rock-a-Nore, which houses the largest beach-based fishing fleet. It’s fantastic to see the huge array and variety of the working boats sitting on the shingle on their exposed hulls. You’ll find the freshest fish ever here with a 20-mile carbon footprint, being sold from little shacks and make so sure you leave room in your suitcase for a couple of pints of prawns (£2-50/pnt). I hit the sack early that night and although there is a strict no-pets policy, I fear the people in the room above me flaunted it. They had clearly brought with them their baby elephant who just strutted up and down the room for hours on end. I just couldn’t understand what there was to do in a room with little foliage to warrant so much walking. Anyway, it wouldn’t be fair to blame the management for their actions, nor would it be fair to blame them for the traffic noise. The downside of a sea view is of course there will be road noise, so do as I do and travel with earplugs…always. It wasn’t particularly hot (18c) but without an onshore wind, the room was rather hot that night and being seriously follickly challenged, I’d have preferred a fan than a hairdryer in the room (in fairness again, I didn’t ask, so they might have had one available). I skipped breakfast (regrettably) and went for a good walk on the lovely beach at low tide. As I prepaid, check-out was fast and easy. The girl on the desk was on the phone so I hovered a bit, but then just dumped the key and left. I know she was in conversation, but with a little more aforethought (or training) an acknowledgement of my presence and perhaps a smile would have gone some way for me to leave smiling too. The Lansdowne is a good place to stay. I didn’t want to pay £150 for a room so accepted I wouldn’t get some of the frills that buys. It is well run and functional accommodation for £45 and I’d love to return when on the coast again. I might sound slightly critical, but I don’t mean to be as for location, cleanliness, facilities, value and welcome it ticked all the boxes.
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Date of stay: September 2020
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Room Tip: Sea view rooms are a bit noisy and hot in summer
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PRICE RANGE
US$73 - US$98 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lansdowne hotel hastings
LOCATION
United KingdomEnglandEast SussexHastings
NUMBER OF ROOMS
28
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Frequently Asked Questions about The Lansdowne
Which popular attractions are close to The Lansdowne?
Nearby attractions include Xcape Station (0.4 km), The True CRIME Museum (0.2 km), and BattleZone Live (0.5 km).
What are some of the property amenities at The Lansdowne?
Some of the more popular amenities offered include free wifi, breakfast buffet, and paid public parking nearby.
Is parking available at The Lansdowne?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to The Lansdowne?
Conveniently located restaurants include No. EIGHT Restaurant, Nazar, and Rustico Hastings.
Is The Lansdowne located near the city centre?
Yes, it is 0.2 km away from the centre of Hastings.
Which languages are spoken by the staff at The Lansdowne?
The staff speaks multiple languages, including English, Spanish, Russian, Hindi, Polish, and Lithuanian.
Are there any historical sites close to The Lansdowne?
Many travellers enjoy visiting Smugglers Adventure (0.9 km), Hastings Castle (0.5 km), and Hastings Pier (0.4 km).
Does The Lansdowne have any great views?
Yes, guests often enjoy the ocean view available here.