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Hilton Brighton Metropole

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About
Location
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Service
Value
Set on the vibrant Brighton seafront, Hilton Brighton Metropole perfectly captures the character of this much-loved city while retaining Victorian elegance and charm. From our stylish dining venues to the modern health club facilities, we provide the perfect base from which to explore Brighton's culture and diversity. Even with contemporary touches throughout the hotel, the heritage and character of over 125 years of history shines brightly through. Just an hour from London, our hotel is within walking distance of all that Brighton has to offer. Within minutes you could be strolling down the historic, winding alleyways of The Lanes, discovering a myriad of colourful boutiques, cafes or bars. The iconic Brighton Pavilion, famous pebbly beach, Brighton Pier, Sealife Centre and varied water sports are all close by, while the fabulous new British Airways i360 is right on our doorstep.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Paid Wifi
Paid Internet
Free Internet
Wheelchair Access
Bar/Lounge
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Spa
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Public Wifi
Dry Cleaning
Laundry Service
Heated pool
Indoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Good to know
HOTEL STYLE
Classic
Family
HOTEL CLASS
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Reviews & more
5 009Reviews
1 507Photos
28Q+A
100Room tips
Traveller rating
  • 998
  • 1 346
  • 1 262
  • 815
  • 588
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I stayed for five days and the service we received was outstanding. Even finding an alternative room for us when the allocated room had failed heating was dealt with quickly and with charm. The hotel has retained its old world charm and its staff were all outstanding. This includ
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Oh dear! Checked in 8th December for my husbands company Christmas party. Our room was freezing cold the bathroom even colder. Rang to reception to complain the heater was blowing cold air. They sent a maintenance man who after a while of tinkering said it was broken. We asked fo
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Response from SaschaKoehler, General Manager at Hilton Brighton Metropole
Responded 3 days ago
Dear Linda804 Thank you for taking the time to add your review to Trip-advisor. I am very sorry to read you experienced several inefficiencies during your stay. I would like to assure you that your experience is not indicative of our normal service levels. That aside, I can appreciate how frustrated you must have felt. We do take all guest feedback extremely seriously and I very much regret your disappointment on this occasion. I would like to express and offer my sincerest apologies for the shortfall in the standards and the experience you had while staying with us. Kind regards Sascha Koehler General Manager
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The Brighton Hilton Metropole hotel is a victim of its lack of maintenance. The grandiose building provides plenty of scope for a truly exquisite hotel. However, it was let down hugely by chipped paintwork, damaged panelling and grubby skirting boards.

Upon entering said hotel,
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Response from SaschaKoehler, General Manager at Hilton Brighton Metropole
Responded 3 days ago
Dear TheChapFromEngland Thank you for taking the time to add your review to Trip-advisor. I am very sorry that you have left the hotel feeling disappointed with all aspects of your stay with us and the hotel did not meet with your expectations. Please be assured that I have shared your comments with my relevant Heads of Department and left them with no doubt how imperative it is that we maintain our usual high Standards. We do take all guest feedback extremely seriously and I very much regret your disappointment on this occasion. Kind regards Sascha Koehler General Manager
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Sadly, the utterly dreadful breakfast was such a let down. I've stayed in 3 star hotels that were busier, and the food is cooked fresh and brought out by a waiter to the table. But not at the Hilton in Brighton - no this was just so bad. I ate at 8am on Sunday morning, and was as
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Response from SaschaKoehler, General Manager at Hilton Brighton Metropole
Responded 1 week ago
Dear Il_Cattivo_55 Thank you for taking the time to add your review to Trip-advisor. I am sorry to read that the Hilton Breakfast within the hotel did not meet your expectations, as we regularly receive very positive comments from our guests regarding this. I can confirm that Hilton Hotels in the UK and worldwide also offer a buffet breakfast to their guests which is self-service, this enable the guest to choose what they wish and enjoy a leisurely breakfast. We do take all guest feedback extremely seriously and I very much regret your disappointment on this occasion. Kind regards Sascha Koehler General Manager
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This must be the worst Hilton that I have ever stayed in.

The Hilton often boasts that it is our Home away from Home but on this occasion I just wanted to get back to my home.
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I booked a single room (I didn't know that the Hilton had Single Rooms). The room was shabby with fu
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Response from SaschaKoehler, General Manager at Hilton Brighton Metropole
Responded 1 week ago
Dear JamesNine Thank you for taking the time to add your review to Trip-advisor. I am sorry that you have left the hotel feeling disappointed with all aspects of your stay and felt your stay fell below the Hilton standard. I sincerely appreciate your feedback and are very sorry to read of your dissatisfaction. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. I am sorry that your visit was marred in this manner but thank you for your very positive feedback in terms of Leonie from our reception team. Kind regards Sascha Koehler General Manager
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Good Afternoon, I will be visiting the hotel next week for an award ceremony and cannot use lifts, would we be able to choose a room on the first floor even though we have no personally booked the room as this was done via our company. Thank for your help
Dear Marlee_13 Apologies for my delayed response, if you contact the hotel directly and speak with my reception team I am sure that they will be able to assist you. Kind regards Sascha Koehler General Manager
0 votes
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Hi do we need key access to lifts and floors in this hotel? wayward teen with us?
Dear ebayrubbi Thank you for contacting us with your enquiry. I can confirm that a key card is not needed for our lifts to gain entry to the bedroom floors. Kind regards Sascha Koehler General Manager
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Please can someone contact me as a matter of urgency regarding a booking I need to cancel in August. Booking. Com have contacted you buy no one is willing to help me!
Dear Glkelly74 Thank you for you comments, please could you contact our Reservations on the following e-mail address Unfortunately this site will not allow us to put contact numbers or e-mail address- Please call the hotel directly and ask to be put through to Angela in our In House Reservation Kind regards Sascha Koehler General Manager
0 votes
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Hi, I am coming here for a wedding in the near future can you tell me how much are drinks at the bar(pints of lager and spirits also any happy hours or drink offers) many thanks.
Dear snooker147147, Thank you for your enquiry regarding the drinks prices, in our Waterhouse Bar Wine by the glass 175ml Red, White & Rose - starts at about £5.90 and goes up to £8.90 250ml from £7.90 - £12.50 Bottles from 23.00 - £36.00 depending on the wine you order. Cocktails start at £8.50 - £12.50 Spirits start at £5.00 - £10.00 excluding mixers Whisky £5.00 - £18.00 excluding mixers Brandy £5.00 - £28.00 excluding mixers Liquers £4.00 - £6.00 Bottle Beers and Ciders - £4.50 - £5.00 Draught Beer & Cider £5.50 - £6.00 There will also be a bar in the wedding breakfast area and prices will be about the same. I do hope this helps. Kind regards Sascha Koehler Area General Manager
1 vote
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What is the policy on eating in your room but not from the restaurant (I.e bringing back or ordering a takeaway)?
Dear Alainechristian, Thank you for contacting me with your enquiry. I can confirm that any guest wishing to have a take away delivered, must collect from the delivery driver personally from the hotels lobby. We do not allow delivery drivers on to the guest floors, but delivery drivers must have the full name of the guest that they are delivering to. If a delivery is after 11pm and the driver does not have the guests full name to check the guest is staying at the hotel they will not be allowed in to the hotel lobby. Kind regards Sascha Koehler - Area General Manager
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"Sea view room can be colder and you only need the room to sleep in!"
"It would be a shame not to enjoy a sea-view!"
"Not room 255!!"
"Invest a small amount in a family / king room. Very spacious. It's worth it."
"Rear rooms very quiet"
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PRICE RANGE
US$102 - US$262 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton brighton metropole hotel brightonbrighton metropole
LOCATION
United KingdomEnglandBrighton and HoveBrighton
NUMBER OF ROOMS
340
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