I paid four pound to check my bag in early - and the reception walked me round the corner and stuck a pound in the locker - I could have done that myself and saved three pounds! The staff are really up against it, the pool was empty and dirty, the outside ground picnic table area was covered in dog poo, the furnishings in the room had beading missing with raw nails showing through, it is more of a hstel than a hotel. The breakfast was unpalatable. Not one guest seemed happy. Not the hotel with a pool we were expecting, luckly the hotel across let us use their bar and pool facilities as we were so upset (they didn't have a room vacant we could book and we tried every other hotel in the area) Janet
The hotel is very dated however the rooms are a decent size, The parking at the hotel is awful and if you dont get around the holel your on the street. The area its located in is good. The breakfast was ok, but could use a bit more attention to detail. Advertisment on the booking web site said a double bed but when we arrived all they had was single beds.
Pictures talk for themselves. We paid £15 for a late check-out when we booked, a month in advance and when we arrived there there was a sign with Late check out £10. When questioned, they said if you book in advance it is more expensive. I work in hospitality and, never heard something like this. Booked a double room and the bed was a single size. Asked them for a regular double size bed and they showed us a room where it smelled really bad as ciggarettes. As that was the only room, we decided to sleep in the single bed. I do not recommend booking this hotel.
We booked this last minute as needed somewhere to stay for one night. The price was £37 plus £5 for parking. The car park was full but just managed to get a spot. The reception desk staff were very friendly and helpful. The room was clean but in desperate need of an update. The lifts really needed a good clean as the doors looked like somebody had sneezed on them and then it had been wiped but smeared. The breakfast was cheap and not recommended but like I said for the price what do you expect. The hotel had a lot of workers staying there, ie. builders, electricians etc. So the price is great for them. Would I stay here again, no but you get what you pay for, for the price paid. By the way I had a good sleep, no noise encountered.
The acting Duty Manager Alec was disappointing and could seriously do with a crash course on customer service. Clearly thought out positioning on sanitiser stations, but on the whole it’s a dated and tired hotel. Although the hotel advertises complimentary WiFi and Alec (Duty Manager) spouted that it’s only good on the Ground Floor; this is not communicated ANYWHERE else within the hotel nor their website! With the world moving to online processes, more so post COVID-19, connectivity is essential. Many of the TV channels did not work, (BBC2 and C5 other cable channels were showing weak signal) however, Alec did offer to change my room and/or retune the TV. Having spent time and got comfortable and unpacked in the room, (#.125), the last thing I wanted to do was repack and move rooms. I had to hot spot from my other phone in order to use the internet. I enquired about a late check-out, (check-out is 1000h), Alec could’ve waived the £10:00 fee owing to the issues in the room, but his sole attention was to charge this amount which seemed to lack any empathy or customer service! The rooms are extremely dated and lack character, even little luxuries such as soap at the wash basin. The lift is minuscule, which means at peak times, if you have luggage equates to a massively long wait. Dinner has to be pre-booked, but nowhere was it made clear from check-in, (disappointing that that was with the Duty Manager Alex), or even throughout the hotel that you need to “pre-book” dinner. So it was naturally disappointing upon enquiring about dinner with Reception/Alec that I’d be unable to dine as I hadn’t pre-booked, and simply told “...dinner was now over...”. Really poor customer focus and service - which having had a disappointing stay at the Britannia Adelphi Hotel, Liverpool makes me want avoid the Britannia Hotel chain all together!…