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Norfolk Royale Hotel

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Richmond Hill, Bournemouth BH2 6EN England
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Room & Suite (297)

About

#35 of 66 hotels in Bournemouth
Location
Cleanliness
Service
Value
Bournemouth's premier AA four-star hotel, The Norfolk is Ideally positioned within a short stroll of the resort's major attractions - including its award winning gardens and golden sand Blue Flag beaches.Originally converted from two imposing Edwardian villas, The Norfolk Hotel today boasts 95 spacious and thoughtfully-equipped en suite guestrooms. The Norfolk Hotel's lounge and bar provide the ideal setting to relax and enjoy morning coffee, a new and innovative range of afternoon teas, or evening cocktails.Recently-introduced Friday Fizz events invite guests and non-residents alike to celebrate the start of the weekend with sparkling wines and Champagnes at half price between 4pm and 8pm.The lounge opens on to The Norfolk Hotel's impressive Art Deco verandah which, along with the hotel's secluded gardens alow visitors to eat, drink and be merry al fresco The gardens are also the Venue for The Norfolk Hotel's summer barbecue season which runs from May through September. From noon to 9pm, guests can lunch or dine in the summer sun or when the weather refuses to co-operate move into Echoes, the hotel's fine-sining restaurant. Guest facilites also include a glass-roofed heated indoor pool, whirlpool, steam room and sauna, while the Orchid Rooms Beauty Salon offers a wide range of beauty, holistic and clinical therapy treatments in a quiet and relaxed environment.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness / spa changing rooms
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Banquet room
Meeting rooms
Spa
Massage
Steam room
BBQ facilities
Baggage storage
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Desk
Fireplace
Private balcony
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Iron
Wake-up service / alarm clock
On-demand films
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Spanish, Italian, Polish and 2 more
2628Reviews19Q+A100Room tips
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Claire4919 wrote a review 13 Jun
Wiltshire34 contributions21 helpful votes
I’ll start by saying that this is a lovely hotel to look at. The whole place is spotless and well decorated. What is not so lovely is the attitude of some of the staff. We were put in a ground floor room with windows that barely opened and it was excruciatingly hot. I think we were right next to the kitchen which didn’t help. No ceiling fan. No desk fan. No air con. It didn’t make it any better that we had to keep the heavy curtains shut as the window faced out onto a stairwell to some sort of a staff entrance and had people regularly walking past the window and gawping in. It was so bad we had to prop the door open (so every man and his dog could peer in via the full length mirror hanging by the door - but hey, we may as well of had a lack of privacy from both ends of the room, huh?). I had to soak a pillow slip in freezing cold water and drape it over me to get any sleep on the first night. What japes. When we mentioned this to the Duty Manager and said we would like to change rooms she said she had stayed in the room “and had never had a problem” like somehow, as it had been fine for her it should be fine for every other person forever more. Turns out we had to stay in the room as they were fully booked. We went to Argos and bought a desk fan the following morning. Thankfully this meant that we got some sleep the following night. We also had cause to speak to the manager as we had booked a double room via Hotels.com, but we didn’t get a double room. The bed was tiny, and only slightly bigger than a single. There was no way my partner and I could have slept in that bed together particularly given the stifling heat. You could see the room was designed for a much larger bed from the headboard that was fixed to the wall of the room. When we rang reception we were told that we hadn’t booked a “double” but a “mini double”. The lady said the Duty Manager would call us, instead she actually came to the room literally waving a piece of paper round like Lloyd-George stepping off the plane from Berlin with the words “mini double” on. She was not particularly interested when my partner started waving around the booking confirmation which said “double” on it. There wasn’t even an option to book a “mini double” on the site. We were told, quote “it’s not really my problem”. What a terrible attitude. Either the hotel are misrepresenting their rooms on the third party site or allowing them to be misrepresented. Either way, it’s actually not *our* problem as the paying guest. There was no effort to problem solve. We had to ask three times for a single bed to be delivered. It all seemed like too much effort. When it arrived it was a foot lower than the other bed which really added to the romantic ambience of the first child free weekend away since all this Corona business kicked off a million years ago… It could be a lovely place. It may be a 4 star hotel from a decor and amenities perspective. It’s certainly not from a service perspective. I’ve had better in a Premier Inn. Oh. It conveniently located to town.
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Date of stay: June 2021Trip type: Travelled as a couple
1 Helpful vote
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Scott J wrote a review 11 Jun
1 contribution1 helpful vote
Booked a double room through hotels.com. Got given room number 1. This room is ground floor yet has steps right outside the window. If you want to have the curtains open you have zero privacy due to people looking straight into the room. Literally right outside the window. The room has a bed which is basically an adult single. Not practical for two people. Had to complain and got a single bed delivered to the room. No aircon, no fan no sleep no privacy never staying again. It’s 4.36am and I wish I was dead. The lack of oxygen in this room is likely to kill me soon though so that’s a bonus. There are a couple of homeless people sleeping opposite the hotel on the pavement, I envy them.
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Date of stay: June 2021Trip type: Travelled as a couple
2 Helpful votes
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Dee Anderson wrote a review 11 Jun
22 contributions2 helpful votes
I spent a lovely couple of hours here at the Norfolk Royal Hotel in Bournemouth for Afternoon Tea as a treat. I’ve enjoyed many Afternoon Teas in my time and I would put it near the top of some of the best. I would highly rate and recommend Afternoon Tea here at this hotel. The Staff were very friendly but still professional, polite, attentive and delivered a prompt service with a smile. The food was tasty, and there was a good selection and variety of sandwiches and sweet treats. All allergy concerns were listened to The Hotel was clean, decorated to a nice standard and all Coronavirus protocols were in place and adhered to. I’ve since revisited for lunch and drinks and there was no change with the great standards.
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Date of stay: May 2021Trip type: Travelled with family
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donald v wrote a review 11 Jun
Basildon, United Kingdom51 contributions18 helpful votes
I booked this hotel on the reviews and i was pleased with my choice. the hotel is in a great location and very clean and tidy. We stayed bed and breakfast and had great full English/continental but because of covid the buffet was closed but we got table service and if you wanted extra sausage or bacon etc it was not a problem. the room was tidy and clean with freeview tv ironing board and iron and hair dryer and a fridge that should have been a minibar but covid rules it was empty, but we stocked it our self. Great little indoor pool and jacuzzi, the steam room and sauna was closed because of covid so couldnt review them. nothing was to much trouble staff great. downside not much but parking at £16 per night was not a plus point as i stayed 4 nights so i found a close by parking for £10 per night but Bournemouth is expensive for parking. the other thing was the shower over the bath with a shower curtain mmmm its not great for a 4 star to have outdated showers but the plus point was plenty of hot water. all in all enjoyed our stay and would stay again
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Date of stay: June 2021
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ronaldw0806 wrote a review 11 Jun
Essex, United Kingdom2 contributions
Me and my wife stayed at the Norfolk from sat 5th to the 9th. A great located hotel near town centre. Our stay there was brilliant rooms were spotlessly clean and quiet good facilities in room for tea coffee etc lovely comfortable bed and nice decor. And the obliging staff were second to none nothing to much trouble and food was fantastic a big varied menu and the staff are wonderful. A special Shout Out for Katy on reception Peter who couldn’t do enough and Pasha our Waitress a Big Thank you for making our stay a memorable one. Mr Mrs R.Wright
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Date of stay: June 2021
Rooms
Service
Sleep Quality
Room Tip: In my opinion all rooms are excellent
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PRICE RANGE
US$76 - US$159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
norfolk hotel bournemouth, hotel norfolk royale
LOCATION
United KingdomEnglandDorsetBournemouth
NUMBER OF ROOMS
95
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Frequently Asked Questions about Norfolk Royale Hotel
Which popular attractions are close to Norfolk Royale Hotel?
Nearby attractions include Be At One Cocktail Bar (0.1 km), Lower Gardens (0.4 km), and The Lockey Escape Rooms (0.5 km).
What are some of the property amenities at Norfolk Royale Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Norfolk Royale Hotel?
Top room amenities include a minibar, a flat screen TV, and a desk.
What food & drink options are available at Norfolk Royale Hotel?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Norfolk Royale Hotel?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Norfolk Royale Hotel?
Conveniently located restaurants include Picnic Park Deli, El Murrino, and Lolas Restaurant.
Are there opportunities to exercise at Norfolk Royale Hotel?
Yes, guests have access to an indoor pool, a sauna, and locker rooms available in the fitness centre during their stay.
Is Norfolk Royale Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Bournemouth.
Are any cleaning services offered at Norfolk Royale Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Norfolk Royale Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Norfolk Royale Hotel?
The staff speaks multiple languages, including English, Spanish, Italian, Portuguese, Polish, and Turkish.