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The Mercure Bournemouth Queens Hotel and Spa

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Meyrick Road, Bournemouth BH1 3DL England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$169
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (36)
Room & Suite (29)
Dining (27)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20/11/16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/11/16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#54 of 66 hotels in Bournemouth
Location
Cleanliness
Service
Value
Nestled beneath a magnificent cliff line of the Jurassic coast the contemporary 4-star Mercure Bournemouth Queens Hotel and Spa is in easy walking distance of the vibrant Bournemouth beach and Pier, Upper and Lower Gardens, Russell-Cotes Art Gallery and the BIC conference centre. With just a short drive to the New Forrest, Paultons Park and Sandbanks Ferry the hotel is ideally located for a relaxing break from the city or a day of family adventure. The hotel boasts a wide variety of leisure facilities such as an all-day coffee shop, the Green Room restaurant serving quality British cuisine, as well as the Kraken Bar.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Evening entertainment
Taxi service
Conference facilities
Banquet room
Wifi
Indoor pool
Restaurant
Breakfast available
Meeting rooms
Spa
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Non-smoking hotel
24-hour front desk
Laundry service
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Room features
Desk
Room service
Safe
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, French, Spanish, Polish
75Reviews0Q+A9Room tips
Traveller rating
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  • 12
  • 10
  • 17
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Popular mentions
Jon wrote a review 14 Jun
2 contributions
The staff were very rude and disinterested. The air conditioning in our room was broke and they would not fix it, when I asked the receptionist she just said “it’s fixed and the engineers have gone home” one of them tried relocating us to a far smaller and boxy room. Keep in mind I was paying £160 a night. Room was like stepping back into the 80s with the Decor, and was in a horrible state. Dirty fridge dirty bathroom, paint coming off the walls the list goes on. It was a 30th Birthday present for my wife and this hotel spoilt our whole experience of Bournemouth. Then I was reluctantly offered 20% off but still had to pay full parking. We use Accor hotels (Mecures) regularly in Cardiff Bristol and Heathrow and they’re always fantastic. This however should be avoided. It’s nothing more than daylight robbery to charge these prices for such poor service, please don’t spoil your trip, just avoid this hotel at any cost!
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Date of stay: May 2021Trip type: Travelled as a couple
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Kieron H wrote a review 05 Jun
1 contribution1 helpful vote
1) Locations perfect! Just a short walk to the cliff top, sandy beach and BIC. 2) Staff were on point. Polite, engaging, service oriented and customer focused. 3) Restaurant. Had an evening meal and Breakfast. Both were fantastic. We enjoyed the corn fed chicken so much we called and asked for the recipe. 4) Spa. Book early for treatments. This team know exactly how to help you feel relaxed. 5) The room. Recently refurbished our room came with a decent bed and some modern twist. The Rain drop shower was a nice touch. We had great stay and will come here again soon.
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Date of stay: June 2021Trip type: Travelled as a couple
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ldgriesel wrote a review 05 Jun
3 contributions1 helpful vote
Overall the service and the attitude of the staff was extremely disappointing. Issues were: - The AC wasn't working in our room, when we spoke to the staff twice we were told they would fix it, however it was still broken when we came back late from dinner/drinks and we had the most awful nights sleep. After asking a further 3 times they finally changed our room. - Attitude of the reception and breakfast staff generally very unhelpful and they didn't seem to want to be there. We felt as if we were a burden; not the way you should feel given the price we paid (which was much higher than the other same * rated hotels). - Breakfast took 2 hours for 2/5 mornings. My girlfriend is vegetarian and they served her bacon fried bread on her plate when she asked for normal grilled toast. - Consistently brought out the wrong orders when breakfast was ordered. - brown running water from the sink in the bedroom. - Swimming pool was very dirty and surrounding areas were not cleaned. Changing rooms had tissue and dirty towels on the floor. - no one explained what times breakfast were in the morning, nor that we had to book in advance. When we asked why we weren't told the following morning we were told "it was on the TV". - no toilet paper or bottled water in the room when we arrived.
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Date of stay: May 2021
Value
Rooms
Service
Room Tip: Appalling service & experience; 2 star hotel
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1 Helpful vote
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Response from Guest Relations, Guest Services / Front Office at The Mercure Bournemouth Queens Hotel and Spa
Responded 1 week ago
Hi ldgriesel I'm glad you chose our hotel for your visit to Bournemouth. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I will review your comments in regards to staff attitude. We have a young team still learning the trade and being fully booked during the first weeks of opening may have contributed. Please accept my apologies. We have so many compliments about our freshly cooked breakfast, so it is very disappointing to read that we did not match your expectations. Our vegetarian breakfast ordinarily receives exceptional feedback as we offer a unique alternative with halloumi and vegetables, and I can only apologise if there has been a misunderstanding. Timings for all our meal services, bar and leisure times are provided on arrival, and should be pointed out to guests when they check in. I can assure you the swimming pool has a daily cleaning schedule up to closing time. I'm sorry you experienced these issues with the stay. Trust that I have discussed this with the management team about this so we can make the necessary changes to better our service. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Quinton O'Shea General Manager
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Pamela M wrote a review 04 Jun
2 contributions2 helpful votes
We were visiting the hotel for our son's wedding on Sunday 23rd May and decided to extend our visit as it was our first holiday in over a year. We also upgraded our room to Super Kingsize for a special treat. When we arrived in our room, the first impressions were good, it was large and airy with a large bed, however, the first thing we found was that the TV would not stay on any chanel. When we got to our room after dinner on Saturday 22nd, it was really cold and we could not turn thr aircon off. When I showered on the following morning, I shampooed my hair and the flow of water was not sufficient to rinse it off. The service for dinner on the Sat night was really bad and although we had booked for 8pm, we did not a main course until 9.30pm and breakfast on the Sunday morning took 35 mins to get tea and over an hour for us to get anything to eat. We complained at reception and spoke to the manager who offered us a discount, which amounted to £63 for our 5 night stay at a total cost of £875.70. A very disappointing stay to what was such a happy family occasion.
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Date of stay: May 2021
Value
Service
Sleep Quality
Room Tip: Do not use the top floor (4th) I think the water presure goes less with the height of the hotel.
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1 Helpful vote
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Response from Guest Relations, Guest Services / Front Office at The Mercure Bournemouth Queens Hotel and Spa
Responded 1 week ago
Dear Pamela, Thank you for your review following your recent stay with us here at the MERCURE Bournemouth Queens hotel and Spa. I am really disappointed to read your comments. As a new refurbished hotel we are just getting used to ironing out some gremlins after reopening to the general public. I have reported your feedback to our managing team to ensure this is fixed. The air-conditioning unites are brand new and have temperature controls at the door entrance. I am disappointed that my staff did not instruct you how to set the temperature. I will also follow up with the restaurant team as to why there was such a delay in Saturday evening service. We produce all meals fresh after ordering and I can only apologise it took so long to come. Once again I would like to thank you for feedback and can assure you that we will improve our services as the team adjusts to the new normal. I do hope we can welcome you back to the hotel in the future. Regards Quinton O’Shea
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Phil P wrote a review 03 Jun
Littlehampton, United Kingdom23 contributions5 helpful votes
Me and my wife stayed for 2 nights with dinner and breakfast, the food was very good as was the service, the room was bright and clean, the hotel has a nice restaurant and bar both very relaxing all the staff where very polite and a special mention for Dave in the restaurant overall a very well run hotel will definitely stay again
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Date of stay: June 2021
Value
Cleanliness
Service
Room Tip: We had room 336 nice and quiet
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PRICE RANGE
US$63 - US$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
queens hotel bournemouth
LOCATION
United KingdomEnglandDorsetBournemouth
NUMBER OF ROOMS
109
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Frequently Asked Questions about The Mercure Bournemouth Queens Hotel and Spa
Which popular attractions are close to The Mercure Bournemouth Queens Hotel and Spa?
Nearby attractions include Rubyz (0.09 km), Russell-Cotes Art Gallery & Museum (0.4 km), and DNA Bournemouth (0.4 km).
What are some of the property amenities at The Mercure Bournemouth Queens Hotel and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at The Mercure Bournemouth Queens Hotel and Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Mercure Bournemouth Queens Hotel and Spa?
Yes, parking is available to guests.
What are some restaurants close to The Mercure Bournemouth Queens Hotel and Spa?
Conveniently located restaurants include Agora Restaurant, The Coconut Tree Bournemouth, and Revolution.
Are there opportunities to exercise at The Mercure Bournemouth Queens Hotel and Spa?
Yes, guests have access to an indoor pool during their stay.
Does The Mercure Bournemouth Queens Hotel and Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Mercure Bournemouth Queens Hotel and Spa?
The staff speaks multiple languages, including English, Spanish, French, and Polish.
Are there any historical sites close to The Mercure Bournemouth Queens Hotel and Spa?
Many travellers enjoy visiting Russell-Cotes Art Gallery & Museum (0.4 km), Christchurch Priory Church (6.4 km), and Red House Museum & Gardens (6.4 km).