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Bournemouth Carlton Hotel, BW Signature Collection

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Overcliff 57 Grove Road, Bournemouth BH1 3AT England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (789)
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Room & Suite (222)
Travel safe during COVID-19
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What you can expect during your stay
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
  • Contactless check-out
Updated 20/07/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bournemouth Carlton Hotel, BW Signature Collection
Updated 20/07/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 66 hotels in Bournemouth
When it comes to epic locations and dramatic seafront views, nothing gets much better than the Bournemouth Carlton, Best Western Signature Collection. We’re right in the heart of town, so when you can tear your eyes away from the beautiful view or tear yourself away from the stretch of golden beach, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions.
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Location

Full view
92Great for walkers
Grade: 92 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Overcliff 57 Grove Road, Bournemouth BH1 3AT England
Getting there
Bournebouth Intl Airport7 kmSee all flights
Eastleigh Airport44 kmSee all flights
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1908Reviews38Q+A100Room tips
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Popular mentions
rdb3332021 wrote a review Yesterday
Kidlington, United Kingdom1 contribution
A very enjoyable stay. Lovely pool. Room was spacious with a balcony and sea view. Bed was very comfortable. Staff worked very hard and were very friendly. Would definitely come again. Great location.
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Review collected in partnership with Best Western
Date of stay: September 2021
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Paula wrote a review 14 Sep
London, United Kingdom57 contributions8 helpful votes
+1
Good facilities. Our spa away included dinner and leisure experience here. Dinner was really nice. The food was hot and presented well! Nurshat was an excellent hostess and made sure our needs were catered for... even spicing up the Tikka Masala as requested!!!
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Date of stay: September 2021Trip type: Travelled as a couple
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viviendicks wrote a review 14 Sep
1 contribution
Once the great 5* primadonna of Bournemouth, the Carlton crumbles under the weight of Best Western profiteering. Service was the whole point of The Carlton for nigh on 100 years. Now, the staff is reluctant to perform any of the duties associated with their roles. Yes there's a pandemic. Yes, there's Brexit. Yes there's a shortage of staff - but no-one wants to be working there, and really you shouldn't want to be staying there.
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Review collected in partnership with Best Western
Date of stay: September 2021
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Alan L wrote a review 13 Sep
Horsham, United Kingdom8 contributions2 helpful votes
The room was shabby and in need of refurbishment. The dinner included wine and was good; we had curry. The breakfast was ok. We also had free parking and late checkout. The staff tried their best and should be commended for that. All this for only £109 was a good deal but I wouldn't pay any more.
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Date of stay: September 2021Trip type: Travelled as a couple
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beezlebub11 wrote a review 12 Sep
essex25 contributions78 helpful votes
I will try to be as fair as i can with this review owing to once the catastrophe that was the booking was ignored the hotel had some good points. Our drama began three weeks prior to our stay. we booked 2 night each end of our holiday in Devon. I called to ensure that our dog was welcome only to be told I had no booking 0n 10th Sept. i had booked through a third party ( who were very helpful) so check that I had a confirmation number and a pin code on the correct date and I did. called the hotel again to let them know to still be told that there was no booking for me. I called the efficient booking company who assured me they had contacted the hotel to put the mistake right. asked to speak to the manager and was informed he was not on site. requested that the duty manager called me back. He did call back and was rude and offish refusing to listen to my worries and declining to send me a confirmation email to put my mind at rest he stated " Its sorted why are going on" I still had a booking with the booking company but no assurance in writing that when we arrived there would be a booking. I was repeatedly told to call the booking company but they hadn't made the mistake. the hotel had double booked the room !. I explained that my mother was 89 with a wheelchair and I could ill afford to be reallocated but this fell on deaf ears. Mr Clarke ( the manager ) did call me after a complaint to Best Western and assured me that there would be no hitches and " we would have a great stay" our first visit on 2/9/2021 went off OK but when we arrived on the 10/9 we were told they were unaware of the dog ( I had phoned 5 times)my son entered the room after spending out afternoon in the bar to find, although the room seemed to be upgraded there was one double be for three people! the Manager that was rude previously had no clue why we were upset at 10pm at night and not enough beds. not once did I hear sorry yet again. They gave my son a single room ( I need help with my Mum owing to mobility) Again was given offish replies to our complaint. We witnessed another very bad booking mistake on another guests allocation at reception but will not go into that. After our fiasco when we got to bed at 1am, I will say a shout out to Pamela who seems to be running around trying to placate guests, compliments to the lovely lifeguard. the hotel is very clean and has a charm about it. the food is reasonably priced and the breakfast plentiful. car parking is £10 and you are asked to vacate after your stay ( the board states 24hours )
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Date of stay: September 2021
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FORMERLY KNOWN AS
Hallmark Hotel Bournemouth Carlton
LOCATION
United KingdomEnglandDorsetBournemouth
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Frequently Asked Questions about Bournemouth Carlton Hotel, BW Signature Collection
Which popular attractions are close to Bournemouth Carlton Hotel, BW Signature Collection?
Nearby attractions include Rubyz (0.2 km), Russell-Cotes Art Gallery & Museum (0.4 km), and The Polar Bear on the Isle of Wight (0.5 km).
What are some of the property amenities at Bournemouth Carlton Hotel, BW Signature Collection?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness centre.
Which room amenities are available at Bournemouth Carlton Hotel, BW Signature Collection?
Top room amenities include a flat screen TV, an additional bathroom, and a desk.
What food & drink options are available at Bournemouth Carlton Hotel, BW Signature Collection?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Bournemouth Carlton Hotel, BW Signature Collection?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Bournemouth Carlton Hotel, BW Signature Collection?
Conveniently located restaurants include Arbor Restaurant, Ventana Grand Cafe, and La Piccola Italia.
Are there opportunities to exercise at Bournemouth Carlton Hotel, BW Signature Collection?
Yes, guests have access to a fitness centre, a heated pool, and a sauna during their stay.
Are any cleaning services offered at Bournemouth Carlton Hotel, BW Signature Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Bournemouth Carlton Hotel, BW Signature Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Bournemouth Carlton Hotel, BW Signature Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.