A very enjoyable stay. Lovely pool. Room was spacious with a balcony and sea view. Bed was very comfortable. Staff worked very hard and were very friendly. Would definitely come again. Great location.
Good facilities. Our spa away included dinner and leisure experience here. Dinner was really nice. The food was hot and presented well! Nurshat was an excellent hostess and made sure our needs were catered for... even spicing up the Tikka Masala as requested!!!
Once the great 5* primadonna of Bournemouth, the Carlton crumbles under the weight of Best Western profiteering. Service was the whole point of The Carlton for nigh on 100 years. Now, the staff is reluctant to perform any of the duties associated with their roles. Yes there's a pandemic. Yes, there's Brexit. Yes there's a shortage of staff - but no-one wants to be working there, and really you shouldn't want to be staying there.
The room was shabby and in need of refurbishment. The dinner included wine and was good; we had curry. The breakfast was ok. We also had free parking and late checkout. The staff tried their best and should be commended for that. All this for only £109 was a good deal but I wouldn't pay any more.
I will try to be as fair as i can with this review owing to once the catastrophe that was the booking was ignored the hotel had some good points. Our drama began three weeks prior to our stay. we booked 2 night each end of our holiday in Devon. I called to ensure that our dog was welcome only to be told I had no booking 0n 10th Sept. i had booked through a third party ( who were very helpful) so check that I had a confirmation number and a pin code on the correct date and I did. called the hotel again to let them know to still be told that there was no booking for me. I called the efficient booking company who assured me they had contacted the hotel to put the mistake right. asked to speak to the manager and was informed he was not on site. requested that the duty manager called me back. He did call back and was rude and offish refusing to listen to my worries and declining to send me a confirmation email to put my mind at rest he stated " Its sorted why are going on" I still had a booking with the booking company but no assurance in writing that when we arrived there would be a booking. I was repeatedly told to call the booking company but they hadn't made the mistake. the hotel had double booked the room !. I explained that my mother was 89 with a wheelchair and I could ill afford to be reallocated but this fell on deaf ears. Mr Clarke ( the manager ) did call me after a complaint to Best Western and assured me that there would be no hitches and " we would have a great stay" our first visit on 2/9/2021 went off OK but when we arrived on the 10/9 we were told they were unaware of the dog ( I had phoned 5 times)my son entered the room after spending out afternoon in the bar to find, although the room seemed to be upgraded there was one double be for three people! the Manager that was rude previously had no clue why we were upset at 10pm at night and not enough beds. not once did I hear sorry yet again. They gave my son a single room ( I need help with my Mum owing to mobility) Again was given offish replies to our complaint. We witnessed another very bad booking mistake on another guests allocation at reception but will not go into that. After our fiasco when we got to bed at 1am, I will say a shout out to Pamela who seems to be running around trying to placate guests, compliments to the lovely lifeguard. the hotel is very clean and has a charm about it. the food is reasonably priced and the breakfast plentiful. car parking is £10 and you are asked to vacate after your stay ( the board states 24hours )…