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TLH Derwent Hotel

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Traveller (104)
Room & Suite (117)
Pool & Beach (77)
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Overview
  • Excellent43%
  • Very good38%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“games room”(81 reviews)
“starlight lounge”(39 reviews)
“ten pin bowling”(32 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Family Rooms
3 Star Hotel
All hotel details
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Reviews (1 198)
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1 195 results
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LanguageEnglish
489
459
161
52
34
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1 - 5 of 1 195 reviews
Reviewed 2 days ago via mobile

We visited Friday and left today,after booking on Groupon we arrived had to pay a a surcharge of £20.00 this wasn't mentioned on the phone, There was no cooked breakfast which was stated, The bed was uncomfortable it sunk on the one side probably being...More

Thank iwatsonsky
Response from jgarside, General Manager at TLH Derwent HotelResponded yesterday

Dear Reviewer Are you sure you have the correct hotel? We had a private use group in this weekend. We did not have any offers via Groupon. We do not use memory foam. We do not provide mobile telephone numbers to contact staff. We have...More

Reviewed 5 days ago

Hotel needs refurbishment, very shabby. Creaky floorboards along narrow corridors and in rooms. Lifts too small. Redeeming feature is the restaurant. Good breakfasts from a series of food stations. Excellent dinner on final night.More

Thank eunice t
Response from jgarside, General Manager at TLH Derwent HotelResponded 4 days ago

Dear Eunice T, Thank you for taking the time to post your review. I am sorry that you felt our hotel looks 'shabby'. I am unsure as to what elements you feel are shabby? Our corridors are narrow and this is unfortunately the history of...More

Reviewed 1 week ago

First of the the toilets located on the ground floor open to all guests were filthy, you could tell they haven't been properly cleaned in a while which isn't great to start with... the rooms are clean and fairly spacious but they do need updating,...More

1  Thank AnnieMarie21
Response from jgarside, General Manager at TLH Derwent HotelResponded 1 week ago

Dear Annie Marie. Thank you for your review. I assume you are referring to the recent skittles weekend at which we had 450 skittle team players. It is unusual for us to get negative feedback regarding the cleanliness of our public toilets. I am aware...More

Reviewed 1 week ago via mobile

We will NEVER ever go there again as our family holiday was ruined because my father in law fell and broke his hip because he was put in a room upstairs with steps from room he fell down them and with all the stress my...More

1  Thank Steveo C
Response from jgarside, General Manager at TLH Derwent HotelResponded 1 week ago

Dear Steveo C. Thank you for taking the time to post your review. I am sorry that you have decided to post a negative review after your stay. Having spent the weekend speaking with you and your family after I had heard your elderly father...More

Reviewed 2 weeks ago

As a coach driver, I stayed here for 5 days, I had 60 passengers and have to say, not one complaint at all from any of them. In my job, I stay in different hotels of all types most nights, and i do mean different...More

1  Thank Michael E
Response from jgarside, General Manager at TLH Derwent HotelResponded 1 week ago

Thank you for your kind review.

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$105 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Torquay
#16 Business Hotel in Torquay
#21 Family Hotel in Torquay
#24 Romantic Hotel in Torquay
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$105 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Torquay
#16 Business Hotel in Torquay
#21 Family Hotel in Torquay
#24 Romantic Hotel in Torquay
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (104)
Room & Suite (117)
Pool & Beach (77)
Dining (71)
Amenities (161)
Family and Play Areas (9)
Business Centre & Event Rooms (3)
Questions & Answers
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snapon69_99
19 May 2018|
AnswerShow all 7 answers
Response from jgarside | Property representative |
Hi, there aren’t any fridges in the rooms. There are however in each reception. You can keep medication and milk etc in these.
1
Vote
Scot F
11 May 2018|
AnswerShow all 2 answers
Response from martindavis29 | Reviewed this property |
there are to indoor pools the lager swimming pool is much cooler than the lounge around pool as already said the temps are displayed on pool side or ask the lifeguard thats alaways there
0
Votes
Scot F
11 May 2018|
AnswerShow all 2 answers
Response from chris_E5559FO | Reviewed this property |
pool use is included in your stay but I think you have to pay a small fee for using other facilities
0
Votes
Room Tips
"Speak to receiption when you ring. If you are disabled ask for a reserved car parking space."
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"depending on what you want - any room could be good - all depends on everyones views of what makes a good room"
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"Rear rooms are quiter,"
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"Ask about disabled facilities"
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