The Palazzo Montecasino
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Montecasino Boulevard, Sandton 2055 South Africa
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Room & Suite (96)
Dining (36)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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#1 of 7 hotels in Fourways
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Recreating the look and feel of old-style Mediterranean glamour, without compromising on modern luxury, the Palazzo hotel is a treat for all of the senses. The 246 beautifully-appointed rooms include Standard, Deluxe, Executive and Superior Rooms as well as King Suites, a lavish, opulent Penthouse and bespoke Presidential Suite. Every room is equipped with all of those small touches that add to your comfort - direct-dial phones, tea and coffee stations, mini bars, 24-room service, free WiFi and electronic safes to list but a few. Highlights to add to your stay include the Mangwanani Spa Boutique, a fully-equipped fitness centre, business centre, Montecasino Entertainment Complex, delicious Mediterranean dining at Medeo Restaurant, relaxing cocktails at Cafe Rialto, conference rooms and many more. Outdoors, a large swimming pool invites you to dip into its cool waters to escape the heat of a long day, while the poolside area beckons hours of relaxation as you let your mind finally unwind from the daily pressures of life. This is the start of your experience at the Palazzo in Montecasino... Book now to discover what else lies ahead.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Kids stay free
Babysitting
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Poolside bar
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English
Location
Full view
95Great for walkers
Grade: 95 out of 100
50Restaurantswithin 0 km
7Attractionswithin 0 km
Contact
Montecasino Boulevard, Sandton 2055 South Africa
Getting there
Car HireSee all Fourways car hire
1675Reviews17Q+A100Room tips
Reviews
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Popular mentions
Disappointed about the stay, we booked 5 rooms - the toilet in 1 room was not working and we had to call for it to be fixed. There was no tea or coffee in another room. We booked breakfast at 9:30 for 10 people but when we got there the response was “sorry reception didn’t tell us” and they we refusing to make up a table for 10. The we complained and said that was not acceptable then only did we get a table. Breakfast took over an hour to come to the table and we only finished after 11am. We returned to the rooms to find that we we locked out of the rooms with all our luggage still being in the room. Because of the inefficiency of the hotel we we delayed and then locked out of the rooms likes criminals. The last at reception asked us how was our stay and when I told her she asked me “did you tell anyone” I said I am telling you … she simply dismissed me. During this horrific time of COVID and the impact it is having on the hospitality industry these hotels can’t afford to have crappy service …. We will simple chose some other place to spend our money.…
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Date of stay: August 2021Trip type: Travelled with family
Helpful
Response from Julian Joubert, General Manager at The Palazzo Montecasino
Responded 3 weeks ago
Good day 5StarSimi, Thank you for taking the time to write a review on your recent stay at he Palazzo hotel. Please accept my sincere apology for the errors found in the rooms, this is certainly not the high standard to hold ourselves to. Unfortunately during the weekends we do not hold large tables due to the capacity of the breakfast room and as I'm sure you saw how busy the restaurant was. This however should of been explained on check-in. The room keys are automatically programmed the cut off at 11am, This is standard practice and in no means made to make to feel untoward. The receptionist that checked you out should have called the manager on duty to discuss your concerns and again I must apologize for this. Please rest assure that these concerns will be take up with the respective heads of departments in a constructive matter so that we can improve on our services. I hope you give us the opportunity to restore your faith in us as we look forward to welcoming you back to the Palazzo Hotel. Kind regards Julian Joubert
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So disappointed, this used to be my beest hotel in Gauteng. Sadly it is now one of the worst I have ever stayed at. Needed to move to 2 different room last night (10hr30pm) with my little one due to noise and terrible smell of smoke from down stairs. Tjis is my 3rd time that is happening to me and my family, so much to go and relax, a waste on money. The manager were good to move us but my stay was a waste of money and we did not have a great time.
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Date of stay: August 2021Trip type: Travelled with family
1 Repost
Helpful
Response from Julian Joubert, General Manager at The Palazzo Montecasino
Responded 18 Aug 2021
Good day 138raulb, Thank you for taking the time to complete a review of the Palazzo Hotel. Please accept my sincere apology for having to move your rooms, unfortunately it is extremely challenging to control the action of every guest in the hotel. I am pleased that the team acting immediately to remedy the concern by moving your rooms. We have updated your profile and should you give us the opportunity to be of service again we shall endeavour to allocate your rooms on the quieter side of the hotel. Looking forward to welcoming you back. Kind regards Julian Joubert
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I have stayed here many times over the years and always gave excellent reviews, however this hotel is going down fast and at most can be classified as 3 star hotel. Poor service all round. Very poor housekeeping and no checking of staff or if customers are satisfied. Would never stay here again.
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Date of stay: June 2021Trip type: Travelled as a couple
Helpful
Response from Julian Joubert, General Manager at The Palazzo Montecasino
Responded 16 Jun 2021
Dear Mr Naidoo, Thank you for the review regarding your current stay at the Palazzo hotel, The management team is aware of the issue that you spoke to us about pertaining to fresh towels and additional waters for your room. Both items were supplied timeously and delivered last night. We are not aware of any further issues that you have encountered during your stay or been brought to our attention. Please could you provide us with more feedback in order for us to address and remedy the issues. Kind Regards Julian Joubert Rooms Division Manager
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So disappointed, this used to be an amazing hotel. Sadly it is now one of the worst I have ever stayed at. The general attitude of reception, management, not to mention the outdated rooms is shocking...I can go on. This is a 2 star hotel at best !
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Date of stay: May 2021Trip type: Travelled on business
Room Tip: The staff don’t care
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Helpful
Response from Julian Joubert, General Manager at The Palazzo Montecasino
Responded 10 Jun 2021
Good day Mr 021bandit, Thank you for taking the time to write a review on your recent stay at the Palazzo Hotel, Please could you provide more details on what occurred during your stay in order for me to respond. We would value your feedback and look forward to your response. Kind regards Julian Joubert
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How is it possible to have a so poor internet connection in the middle of Johannesburg and in a 5 stars hotel? It is simply unbelievable. And do not expect any assistance form the staff: a lot of promise and no action at all! I am still waiting for the IT engineer since 3 days! Still in the place I am really wondering if we will or move to another place. Simply unacceptable for the price
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Date of stay: April 2021
Value
Cleanliness
Service
Room Tip: Avoid the place except if you do not use internet!
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1 Helpful vote
Helpful
Response from Julian Joubert, General Manager at The Palazzo Montecasino
Responded 27 Apr 2021
Good day Mr LJaouani Thank you for taking the time to complete a review on the Palazzo Hotel. Please accept my sincere apology for your concerns raised in this review, this is certainly not the level of service you have would have come to expect from the Palazzo hotel. I assure you this feedback will be used constructively during these difficult times to improve on our services to all out guests. I hope you give us the opportunity for us to restore your faith in us and that your next stay planned for the near future as we look forward to welcoming you back. Kind Regards Julian Joubert Rooms Division Manager The Palazzo
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PRICE RANGE
US$175 - US$258 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palazzo montecasino hotel fourways, palazzo montecasino johannesburg, palazzo montecasino hotel johannesburg, montecasino hotel
LOCATION
South AfricaGautengGreater JohannesburgSandtonFourways
NUMBER OF ROOMS
246
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Claim Your Listing Frequently Asked Questions about The Palazzo Montecasino
Which popular attractions are close to The Palazzo Montecasino?
Nearby attractions include Fourways Farmers Market (0.4 km), The Teatro (0.5 km), and Parker's Comedy & Jive (0.2 km).
What are some of the property amenities at The Palazzo Montecasino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Palazzo Montecasino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Palazzo Montecasino?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Palazzo Montecasino?
Yes, free parking is available to guests.
What are some restaurants close to The Palazzo Montecasino?
Conveniently located restaurants include Casa Bella Montecasino, FireRoom Sushi & Grill, and Salsa Mexican Grill.
Are there opportunities to exercise at The Palazzo Montecasino?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Palazzo Montecasino have an airport shuttle?
Yes, The Palazzo Montecasino offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Palazzo Montecasino located near the city centre?
Yes, it is 0.6 km away from the centre of Fourways.
Are any cleaning services offered at The Palazzo Montecasino?
Yes, dry cleaning and laundry service are offered to guests.
Does The Palazzo Montecasino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.