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Comfort Inn & Suites Collingwood

4 Balsam St, Collingwood, Ontario L9Y 3J4 Canada
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Traveller (60)
Room & Suite (54)
Dining (16)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
  • Individually wrapped toiletries
Updated 20/07/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Comfort Inn & Suites Collingwood
Updated 20/07/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#4 of 11 hotels in Collingwood
Welcome to the Comfort Inn Hotel & Suites. We are a smoke free property. Our hotel features Complimentary Deluxe Express Start Breakfast. Enjoy our heated indoor pool, FREE high-speed Internet connection. Access to walking trails such as The Georgian Trail, Bruce Trail, Niagara Escarpment and Scenic Caves. The Comfort Inn & Suites in Collingwood is conveniently located 15 minutes from Wasaga Beach the world's longest freshwater beach, Scandinave Spa, and only minutes away from the Village at Blue Mountain where you can experience the unique atmosphere year round. We are close to industries including Pilkington Glass, Zellers, Home Depot, Rona, WalMart, Loblaws and Metro. Our large parking lot has room for RVs or trailers. WE ARE 100% SMOKE FREE. The Comfort Inn & Suites is two stories with an elevator and an indoor heated pool. A credit card is required upon arrival with photo identification. The cardholder must be 18 years of age and reside in the registered room. Cash or cheques will not be accepted as deposits or as an alternative to a credit card.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Children's television networks
Business Centre with Internet Access
Meeting rooms
Baggage storage
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
First aid kit
24-hour front desk
Self-serve laundry
Washing machine
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Room features
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Wardrobe / wardrobe
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
On-demand films
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Room types
Mountain view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
English, Italian
410Reviews6Q+A66Room tips
Traveller rating
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Most Recent
DaveAndCarolyn_9 wrote a review Jun 2022
Mount Hope, Canada38 contributions67 helpful votes
Have stayed at this location 2 days each of the last 10 years, always pleased, but disappointed with this one. Covid conditions were not explained (housekeeping etc) on arrival, and when registering a complaint about the cold breakfasts (eggs, sausage, potato's--both days), front desk attendant didn't really care. Very disappointing.
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Date of stay: June 2022
melissabye wrote a review Jun 2022
Cambridge, Canada110 contributions33 helpful votes
This is our second time staying at Comfort Inn in Collingwood (first time was in 2019). Overall, very much the same as our first stay - check in was quick and easy. Hotel itself is a little tired and would do well with a major renovation, but it does the trick. Our room was clean, and definitely in better shape than the room in our first visit. Bed was comfortable. Rooms come with a microwave and mini fridge. AC worked fine, room was quiet at night. Can't complain!
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Date of stay: June 2022
Butchay14 wrote a review Mar 2022
5 contributions
My family and I stayed here on March 16 & 17, 2022 and was very DISAPPOINTED because the place was VERY VERY DIRTY!! I expected a clean hotel specially with Covid but this place needs to be sanitized! I wanted to cancel my reservation as soon as I got to the hotel because it felt like it hasn't been cleaned in a very very long time! The hallways, floors, walls, carpet, everything was just DISGUSTING!! When we got to our room, i really wanted to move to another hotel but couldn't get another hotel because of March Break; the hotels in the area were all fully booked and I had no other choice but stay. We drove over 2 hours to get here and got to the hotel around 8pm. We originally planned to stay for 3 days and checked out 1 day early because this hotel is GROSS!!! WE WILL NEVER RETURN HERE AGAIN!!!
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Date of stay: March 2022Trip type: Travelled with family
archar wrote a review Jan 2022
London, Canada107 contributions114 helpful votes
This hotel is 10 minute drive from the blue Mountain ski hills and within walking distance to several ethnic and fast food restaurants, a supermarket, and other major department stores. Although Covid restrictions prevented the breakfast room from being open, hot food was still available to take back to the room and included eggs, sausage or bacon, hashbrowns, yogurt, fruit, coffee, cereals and a variety of breads. Nice to have a mini fridge and microwave in the room as well. Although our room faced a major town intersection, we were not bothered by any street noise (we did leave the fan on to provide some white noise). There is no tub, only a shower, in the bathroom, but plenty of hot water. Overall, this hotel provided basic comfortable accommodation at a very reasonable price
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Date of stay: January 2022Trip type: Travelled with family
1 Helpful vote
Maria Tsipe wrote a review Oct 2021
Ontario, Canada16 contributions17 helpful votes
Where do I start? First of all, we travelled enough during pandemic and stayed in a variety of places to realize that a business can follow all the rules and regulations and still be welcoming and nice to its customers. This place definitely takes the cake in the misery department. It’s like they want their guests to feel as miserable as possible while taking their money. We came to check in after a long drive, there were quite a few people checking in, one very slow older lady at the desk who seemed completely overwhelmed with her job. It was cold and rainy outside, when she announced that “only 5 people are allowed in the lobby, the rest need to get out”. So instead of being crowded in the lobby, people crowded between the sliding doors (make sense?), and the line was all the was out to the parking lot. After standing in line for more than 40 minutes, she told us our room was not ready and she can’t check us in for another 15 minutes. We said we’ll go out and call us when it’s ready. It was around 2:30. They called at 6pm. If you go as a group, prepared to be constantly harassed about gathering, all the lobby furniture that you see on the pictures is pulled away and not to be used. The breakfast is disgusting and you have to take the tray to your room. When we left on the first day, I asked the room to be cleaned, she said she’ll call and tell them. The room was not cleaned when we came back. I don’t think this place understands that they are “hospitality” business. 👎👎👎👎
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Date of stay: October 2021
1 Helpful vote
Deajay Y wrote a review Sep 2021
Toronto, Canada83 contributions18 helpful votes
Mix of staff, logistical problems (possibly due to covid). Overall had to request things multiple times, felt like we were doing the hotel's work. When we were here, it was not as relaxed as it should have been. We arrived a half hour early at 2:30 PM, and didn't see front staff, so went to use the restroom, but it was not maintained due to covid. After a few minutes, someone arrived up front, but told us our rooms would not be ready for another hour or so, because of covid staffing issues. My wife inquired as to the possibility of using the internet to check e-mail, but we were told it was impossible without physically checking in. The front staff man was not very helpful and gave off the feeling of being perturbed and hassled by our questions, so we headed to the next door Wendy's to use their wifi instead. Later on, we realized that we could have just connected to the wifi; it didn't make sense why we were put off using it. Their green towel policy is a little absurd, with towels and linens only replaced every 3 days. Considering Collingwood is both next to multiple beaches and Blue Mountain, it is summer and it is cooking outside, we are actively incentived to stay outdoors due to covid, AND there is a pool, we were out of towels quickly. Every 2 days would make more sense. I try to be relatively green. I used the main towel for an afternoon shower and evening shower after activities, and then resorted to the hand towel the next morning and evening. We requested towels in the morning, put the used ones out in front of our door as instructed, and skipped a morning shower, as we knew we would be sweaty after hiking. After coming back at noon, our key cards had somehow deactivated, and we had to go around to the front. After getting that corrected and going back to our room, we found we had not yet received the towels. Asking a nearby cleaning staff, she told us to ask the front desk, seeming mildly annoyed that people had to use so many towels. Due to covid, we needed to bundle our own trash and leave it outside. However, we then had to ask for garbage bags later on! You would think that it would just be provided if you used it. Parking was easy in a large lot. Room itself is nice, with well working fridge, microwave, couch, large armoire. TV is a little small. I appreciate that the default channel is a channel listing. TP is scratchy. It's nice to have soft and hard pillows, but they're a little bit small, and your head can roll off of them easily. The hallway door does not stop noise well, and you can get woken up by people coming in loud at night. The bed sheets were nice, but seem more suited for winter months. Breakfast: The English Muffin sandwich would have been better toasted, but was good for a morning meal. Staff seems to be a mix of younger accommodating staff and cranky old timers.
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Date of stay: August 2021
Sleep Quality
claremonter2015 wrote a review Jul 2021
Toronto, Ontario7 contributions6 helpful votes
When I made the reservation, I was assured a "mountain view" room but my ground floor room ended up overlooking the parking lot, with no mountain in sight. When I arrived to check-in, after a long drive, I had an unsatisfactory experience. The first words uttered by the attendant -- before "hello" or "welcome" -- was "you are early, it's not yet 3:00 o'clock". I pointed out that it was 12 minutes before 3:00 (check in time) so I hoped my room might be ready. It was. After giving my name, the attendant said she did not have my reservation on file, so I went to my car and got a printout of the booking. It turns out the hotel had logged my given name as my surname. Throughout check-in, the attendant was quite surly -- the opposite of a welcoming manner. She needs some remedial training in hospitality service. Due to COVID protocols, the complimentary breakfast meant that just one person was there to serve take-out items to a long lineup of hotel guests. The first morning I waited more than 25 minutes, and it was not worth it: no fruit, no milk, no cereal or oatmeal. Though service was agonizingly slow, at least it was friendly. The next day, when I returned to my room at 9:00 p.m. after being out all day, the room had not been cleaned. Turns out that the surly attendant at check-in had failed to mention one detail: I would need to specifically request having my room made up each day. At $280 dollars per night, I somehow expected better service than this. The room itself, bed, bathroom, TV, etc., were fine, except the air conditioning did not seem to be working. Judged overall, I will stay somewhere else next time, and hope for a much friendlier greeting at check in.
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Date of stay: July 2021
1 Helpful vote
Mel wrote a review Mar 2021
13 contributions3 helpful votes
We stayed for two nights. The room was clean and bed was comfortable. The only negative comment I have is regarding the heat/ ac unit. It is very loud and although you set it to “auto” you still need to physically turn it on and off yourself. It does not automatically turn off once the set temperature is reached.
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Date of stay: March 2021Trip type: Travelled as a couple
Response from Brandon Wynn, Sales at Comfort Inn & Suites Collingwood
Responded 05 Mar 2021
Thank you for staying with us at the Comfort Inn & Suites in Collingwood. I understand your concern with the HVAC unit in your room. I am looking into the issue for repair or replacement if necessary. The function of our amenities in our rooms is of the utmost importance to your stay experience and I apologize that we were not able to provide exceeded expectations during your stay. We hope you will stay with us again.
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squirly1 wrote a review Mar 2021
Orono, Canada392 contributions98 helpful votes
We stayed here this past weekend. After tax it was $487.00. Check in was easy. Room was ready. We were on the second floor. The elevator was broken. Glad we were able bodied but I’m sure the staff would have accommodated someone should they not be able to do the stairs. Hotel was in a great area close to everything. Lots of food choices within walking distance. Wendy’s is right beside the hotel. A&W across the street. Bed in the room was very comfy. Breakfast was included. We had English muffins with bacon, egg and cheese on them. Fresh coffee, yogurt and muffins. The girl running the breakfast was very accommodating. You can take everything to your room to enjoy. We were less than 10 minutes to the Scandinavian spa. It was perfect. We had a fantastic dinner at Northwinds Brewery which was one plaza over. The only suggestion I have is for the hotel to do a deep clean of the grout in the shower. I’m short and my view was less than appealing while bathing. An older hotel but still has lots of life left. We will stay here again for sure. It had a great location. The gentleman who did our checkout was really friendly. Thanks again.
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Date of stay: February 2021Trip type: Travelled as a couple
Response from Brandon Wynn, Sales at Comfort Inn & Suites Collingwood
Responded 05 Mar 2021
Thank you for staying with us. I am pleased to see that you enjoyed your stay with us. Thank you for understanding our limitations with the elevator, which has now been fixed. Thank you for your comments regarding our breakfast staff. We hope to see you again soon.
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Scott wrote a review Feb 2021
Mount Hagen, Papua New Guinea5 contributions2 helpful votes
When we got there the elevator was not working, then later on the hot water was off Saturday night so no showers. Walls are paper thin don't expect privacy it looks like barley keeping place to code and penny pinching.
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Date of stay: February 2021Trip type: Travelled as a couple
US$113 - US$176 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Comfort Inn & Suites Collingwood
Which popular attractions are close to Comfort Inn & Suites Collingwood?
Nearby attractions include Collingwood Arboretum (0.4 km), Serendipity SOY Candle Factory (0.3 km), and Harbourview Park (0.4 km).
What are some of the property amenities at Comfort Inn & Suites Collingwood?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Comfort Inn & Suites Collingwood?
Top room amenities include a flat screen TV, an additional bathroom, and a desk.
What food & drink options are available at Comfort Inn & Suites Collingwood?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Comfort Inn & Suites Collingwood?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Inn & Suites Collingwood?
Conveniently located restaurants include Northwinds Brewhouse & Kitchen, TheSmoke, and Mountain Submarines Inc.
Are there opportunities to exercise at Comfort Inn & Suites Collingwood?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Comfort Inn & Suites Collingwood?
Yes, self serve laundry and a washing machine are offered to guests.
Does Comfort Inn & Suites Collingwood offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Comfort Inn & Suites Collingwood?
The staff speaks multiple languages, including English and Italian.