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3.5
#8 of 27 motels in South Lake Tahoe
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Big Pines Mountain House of Tahoe has over 75 comfortable rooms, private beach access, outdoor swimming pool, coin laundry, free WiFi, free parking for 1 vehicle per room. From Big Pines Mountain House of Tahoe, you are within walking distance to everything — anytime! Walk over to the Heavenly Village for shopping, movies and a variety of restaurants. Enjoy the Lake at the private beach just a few blocks away. Take the Heavenly Gondola to capture the scenic grandeur of the Lake and surrounding mountains. Check out the nightlife and entertainment at the casinos.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Mountain View
Languages Spoken
English
Location
4083 Cedar Ave, South Lake Tahoe, CA 96150
Big Pines Mountain House Of Tahoe
659 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Clean, budget, pet-friendly rooms a block away from Heavenly Village and Casino Hotels. We were upgraded to a room with a kitchenette, but it was poorly stocked. No bowls, one glass, a few plates and small coffee cups, silverware, a few cooking utensils, and basic pots/pans. We did enjoy eating breakfast each morning and cooking a couple of dinners to save time and money. We loved the close proximity to restaurants and Raleys, to which we mostly walked. The room was partially refurbished (floors, armchair, beds/bedding, paint). The kitchenette and bathroom, however, still need to be gutted; a lot of visual wear and tear. The motel was fully booked the first night of our stay, but we did not hear excessive noise from the neighboring rooms. The beds were comfortable with four pillows each. The fireplace was broken, but the heater kept the room warm. Our only gripes were one very squeaky bed frame and the blinds did not block out much of the exterior lights at night. Overall, we loved the location of the motel and were satisfied with the quality at this low pricepoint.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
To be truthful, I was skeptical after reading so many bad reviews, with people referring to non-working heaters, broken equipment, run down quality, etc. I was very pleased to find my double queen room on the second floor clean, and comfortable. The heater functioned well, as did the small refrigerator, microwave oven, and coffee maker! Check-in was quick and easy, and staff was friendly. Perhaps I got a remodeled room, but my only complaint would be that the thin walls of the adjoining room was occupied by several young men that played loud hip hop (crap rap) music from about 11pm until 2am in the morning on the night of my first stay. Granted the walls were thin, but they were the only ones I heard that night. Otherwise all good once they quieted down, and they were much quieter the second night. I would stay again
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Date of stay: January 2022Trip type: Travelled solo
Room Tip:Try to get a room on the second floor for a more restful night.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Big Pines Mountain House Of Tahoe
Responded 24 Jan 2022
Hi firedog13814, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
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Comfortable and clean rooms. Friendly amd accomodating staffs. We were able to request additional pillows free of charge!. The beds were soft and very comfortable to sleep. The room temperature was just right inspite extreme cold outside.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:Book in advance
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Big Pines Mountain House Of Tahoe
Responded 21 Feb 2024
Hi ryancharlesc2024, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that our comfortable and clean rooms, friendly staff, and accommodating service met your expectations. It's always our priority to ensure that our guests have a comfortable and enjoyable stay, so we're delighted to hear that you found our beds soft and comfortable and that the room temperature was just right, even during extreme cold weather outside. We're also glad that we were able to meet your request for additional pillows at no extra charge. We understand the importance of a good night's sleep, and we're happy to have been able to provide you with the amenities you needed to enhance your comfort. Your feedback means a lot to us, and it serves as motivation for our team to continue providing excellent service to all our guests. We look forward to welcoming you back to our hotel in the future!
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Certainly not as advertised!! Room was not clean, bathroom was tiny with a very small corner shower, air conditioner was noisy, the cord on the only window shade was broken and each individual slate had to be shut manually, and even then light still came through. Reaching someone in the office was difficult, both for check in and check out...no one there, called number, no answer and could not leave message. Breakfast was supposed to be included, and where other hotels were at least giving breakfast bags with assorted breakfast items, Big Pine Mountain gave NOTHING!! Don’t necessarily like giving bad reviews but want to warn others to look at other options for sure!!!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here for a ski trip because of it's proximity to the gondola. Location is why this doesn't get 1 star. No soundproofing, you get to hear everything going on in your neighbors room. You get hit with an extra 10$ a night fee when you check in, with that factored in to the price you can get something nicer. Beds are old and pretty uncomfortable. You can't get a decent shower since the shower is old and runs out of hot water in 2 minutes. Maybe I was just unlucky but my floor had sticky patches upon checkin which is kinda disgusting.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ruben Zepeda, General Manager at Big Pines Mountain House Of Tahoe
Responded 27 Feb 2020
Hi, We are very sorry about your experience. We know we are better than that, we are in the process of renovation, unfortunately not all rooms are done, please give us another chance. Please let me know next time you're in town.
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Filthy room, stained bedding and carpet, broken toilet flush, lumpy mattress and pillows, very loud A/C, broken blinds and chairs, water temp changes from warm to extreme hot and cold instantly, smell of weed permeated into room at all times, and zero signs of Covid sanitation met. Completely unkept room for an insane $327.50 a night (including all the taxes and fees). Used sandals walking around room and in taking shower. Though we wiped everything down with our own sanitizing wipes and used our own sheets on bed, we were still unable to sleep and felt gross during entire stay because of room conditions and lumpy bed.
Explained all this to front reception, and only response was an apology, when instead a partial or full refund should have been offered since that room value was $40 a night. Unfortunately we were stuck staying there because we could not find availability at any other hotel in South Tahoe during the Labor Day weekend last minute.
The only positive is the location because is a short walk to the beach and village. Won’t let me upload all the pics of the awful conditions...here are the top 10.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I made a reservation through Expedia at this hotel and the charge would be made 50% at the time of booking and the rest at check in.
I had a problem with my car and I couldn't get to the hotel and it charged me 100% of the reservation amount plus the resort fee, and the Expedia voucher specified that the charge would be 50% of the reservation amount on No-Show case.
Expedia contacted the hotel and they said they will not refund the 50% overcharge.
Absurd a hotel that does not comply with what was agreed at the time of booking, I am a travel agent and that hotel is deleted from my sales list!
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My bf and stayed there the last week of July and booked the jacuzzi king room for 2 night. The room was ok the only problem we had is the location of the room is out to the street and there random people roaming around and screaming. There was people at night time slamming doors. The bedsheets were dirty and stained. The shower didn’t work correctly and water leaked every where, the roof and floor. The ac didn’t work correctly. The room felt very humid and gross. We couldn’t open the windows because there is random people walking around the area. It made me and bf very uncomfortable we decided to check out the next day. When we were going to talk to clerk there was no one there and I waited a few mins and I was so frustrated at the service and experience I just wanted to leave. So we did we just told the tall guy we are checking out early. This hotel is a waste of money. Don’t book at this hotel.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Big Pines Mountain House Of Tahoe
Responded 06 Aug 2022
Dear Ahhnaah90, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, sheets, amenities, the air conditioning system, and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. I also want to apologize for the noises that disturb your rest, all Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
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Perfect for what I needed but it looked like I walked into 1982. The carpet was gross and there was recent spackling repair work on the wall but they didn’t bother to paint or clean up the dried stuff up from the floor. I honestly was a little afraid to walk barefoot in the room because of all of the stains. The walls were paper thin and I could hear everything that was going on next door. The front desk staff was nice - especially Marco. Gave me some tips of where to eat. Location was great, price was right but if they want more people to stay there, they should really show honest photos of their rooms.
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Date of stay: March 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Big Pines Mountain House Of Tahoe
Responded 10 Mar 2022
Dear Tracey G, We thank you for your review. We would like to apologize for the bad experience that you had during your stay, especially with the condition of the hotel and the cleanliness. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
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We visit Tahoe for thanksgiving every year and have stayed here for the last three years. It’s time to move on. The pink haired gal who checked us in was very nice and friendly. We got the two queen with fireplace and kitchenette. Upon entering our room, it looked good. I was actually surprised from the amount of negative reviews. But then I started looking around. It got pretty bad, pretty quickly. Let’s start with the bathroom. There was a hole punched in the door. The wires from the hair dryer was fried so they put some sort of clamp on the wires, rather than just replacing the hair dryer. That should have been red flag number 1 for me lol. The tub had some pieces missing and there were random hairs in there. Good thing I brought Lysol and bathroom cleaner. The rest of the room definitely hadn’t been deep cleaned in awhile- which is quite shocking for the pandemic that we are in. I would think it would get deep cleaned between each guest. The floor hasn’t been mopped in forever, there were dust bunnies everywhere. Again, glad I brought cleaner and Lysol. Just freaks me out when thinking about the sheets... are they clean? Did someone else sleep in these? So gross. We tripped the breaker and all the lights went out, as I was cooking dinner for my starving kids and husband. It took the guys at the hotel about 20 mins to get it back on (very grateful for them)! The beds were horribly uncomfortable. Rock hard. Even my kids were complaining of waking up 20 times a night. We asked for a couple extra pillows but the lady at the front said they didn’t have any. Now the biggest problem- the heater. It was either freezing cold or blazing hot in our room. And my husband got a little SHOCK when he turned the heater on. He didn’t want to report it to the front desk because we were leaving in the morning and he didn’t want to have to change rooms. If it had been just me, I would have run down to the front desk and asked for a full refund.. and gone to any other motel in Tahoe.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have no idea how much the pet fee would be because we weren't traveling with one. We did go to the beach and dogs were running and playing in the water.
There are more places to choose from in the South Lake Tahoe area.
PRICE RANGE
R 1,216 - R 2,850 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
big pines mountain house of tahoe hotel south lake tahoe, big pines mountain lake tahoe
FORMERLY KNOWN AS
Viking Motor Lodge
LOCATION
United StatesCaliforniaLake Tahoe (California)South Lake Tahoe
NUMBER OF ROOMS
75
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
