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4.0
#6 of 27 motels in South Lake Tahoe
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Set in a mountain chateau style enclave in South Lake Tahoe, CA, Secrets Inn is a romantic, adults-only hotel. Our spacious suites offer comfortable king sized beds, gas fireplaces, glass walk-in showers, jetted tubs, soft lighting, free Wi-Fi, flat screen TVs with 40-channel cable and HBO, in-room brewed coffee, and refrigerators. Walk to Heavenly Village and Heavenly Gondola (ski lift), local shops, restaurants, casinos, indoor and outdoor entertainment, and Lakeside Beach. Free onsite parking and outdoor firepit.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Hidden Gem
Romantic
Languages Spoken
English, Spanish
Location
924 Park Ave, South Lake Tahoe, CA 96150-6934
Secrets Inn
256 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We paid a lot to stay here last minute for a couple of nights. Its a very basic room with a clean bed. Horrible furnishings. The shower is open to the room with a window and the tub is inside the room. Honestly this place was very basic with no amenities and for a little more you could stay in a much nicer place. I dont recommend!
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Date of stay: September 2024Trip type: Travelled with friends
Room Tip:Â Find somewhere nicer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This ended up being a favorite room on our summer road-trip. Despite the air-conditioning being off when we arrived (and the outside temps in triple digits) it cooled down quickly once we reset the breaker. The room was petite, but everything was impeccably clean and appeared to be recently updated. The bathroom was well appointed, and the jetted spa tub was a bonus. The bed was comfy, too! Within easy walking distances to resturants and shopping. We'll stay here again, for sure.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
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Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My girlfriend and I were quite torn about this place. The overall romance is achieved, but some details were just lacking. I was so excited to stay here, but left a little disappointed. We stayed in the Tahoe Suite for 2 nights. I’ll separate this review into three pieces: the good, the bad, and the ugly.
The Good: The room was gorgeous overall. It’s quite stunning and very romantic. The bed is very comfy, with more pillows then one could need. There are also a lot of towels, which was very nice. The entire room smelled like oranges when we arrived, which was a nice touch. There was also a customized welcome letter on the bed just for me. The customer service at this hotel is amazing and is really hard to beat. The location is great too. Heavenly is just down the street, Harrah’s and Harvey’s are two blocks away, and the lake is one block away.
The Bad: The rooms are noisy. I never heard any voices, but you can hear any time someone takes a shower or uses the sink in the room next to you. This room is also small. I saw this in previous reviews and was prepared, but this is just a warning for other customers. If you want space to spread, go for the Alpine or Spruce Suites. The bathroom doors stick quite badly. The romance is ruined when your girlfriend gets stuck in the bathroom and you both have to yank on the door quite hard to get it to open. The romance is also ruined when you can see your significant other every time they go to the bathroom. If you are at all shy about your #1 and #2 habits, try for another room.
The Ugly: The state of the rooms is rather sad when you look at the details. The carpet is stained badly (we saw management reply to other reviews saying the carpet would be replaced by now, but it isn’t). The lighting is cheap compared to the upgrades everywhere else and it is just bad quality. The candles by the tub are fake LEDS that turn into really ugly colors that resemble a rave more than candlelight. The mirror in the bathroom was cracked. The room also appears like the cleaning crew only does a basic job. There was a disgusting clump of hair in the shower, a booger on the bathroom mirror, and what appeared to be a scab on the bathroom wall. This room does not ever get cold either. I feel bad for the people staying here in the summer months because the fireplace puts out so much heat, and the air conditioner is kind of wimpy.
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Date of stay: November 2014
Rooms
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Get the Alpine or Spruce suites for more room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SecretsGM, General Manager at Secrets Inn
Responded 14 Nov 2014
Dear Cam Q, Thanks for writing such a detailed review of your stay with us. We are thrilled that you both enjoyed your romantic getaway here at the Secrets Inn. We also appreciate your sharing your concerns about some of the not so great aspects of your visit. Your feedback is extremely valuable in gauging our effectiveness in providing unsurpassed guests satisfaction. We strive to continuously improve our hotel and the services we provide and I am pleased to note that beginning on Monday, we will be installing the new carpeting throughout the hotel. We're also upgrading our bedding presentation and several other in room items for our guests enhanced enjoyment. I'm just sorry it didn't happen in time for your visit. We hear your concerns and will be incorporating additional changes surrounding many of these item you touched on. Please do come visit us again and tell us what you think of all the improvements! Sincerely, Greg Magee General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I recently stayed four long nights. The original room we were assigned to was cheesy, cheap, and teeny tiny. After much complaining we were assigned a better room, comparatively speaking. The room felt like it was pieced together with old garage sale pieces, dirty carpet with fraying edges, outdated, and a rock hard bed. Between midnight and 4am, every night, we were awoken by a large bear going through their non bear proof garbage dumpster. Are the aware of the potential detriment to people, pets, and the bears?? Are they too cheap to purchase a proper receptacle??
The hotel is near, walking distance, to casinos, a small beach. The cheesy heart shaped jacuzzi tub fits two.
Go knowing the risk.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good points were that housekeeping did a great job, considering what they have to work with and were very cordial and accommodating. Jetted tub was GREAT! Size of bathroom was very nice. Bed was comfortable. Bad points are as follows: Bedroom/main room barely large enough to accomodate two people. No closet to hang your clothes, instead, a rod mounted on the wall in front of the bed was to be used. No dresser or anywhere to put unpacked clothes and suitcases. Placement of television left a lot to be desired, but it worked. Air conditioner worked, but was extremely noisy, making it difficult to sleep with it running. Phone did not work. no modern/current electrical plug-ins for phone charging, etc. Shower was nice but did not drain quickly, allowing water to pool 1" to 2" before draining. Bathroom sink faucets were loose and wobbly, with the COLD faucet not shutting off completely without excessive force. Pictures of the rooms are very misleading, so buyer beware. Room had wonderful potential, maybe just not designed correctly?
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place quoted me a much lower price over the phone and lost my reservation. I also informed them of a pet accompanying us and they chose to charge me an excessive cleaning fee claiming they did not know we had a dog with us. Upon check-in, the toilet was sealed but still had used toilet paper and urine in the bowl. The AC did not work and the room was almost unbearably hot all night. I would NOT recommend this "dive" for anyone!!!
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Date of stay: June 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
very unaccommodating, managment was horrible .. we where told that they could not afford house keepings so our rooms wouldnt be cleaned .. she stated and i quote its not worth the cost with the amount of business that they have .. cant believe was told that and im paying $171 a night ..room was small place looked run downed .. i had to check-out and staty @ holiday inn...
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Date of stay: March 2010
Rooms
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Truthfully, we never got to stay here. I booked a trip online for July of 2008. I entered my dates I was going to stay, it was 4 nights. The Secrets Inn website itself , NOT me, gave me the 4th night free, which it designated as Saturday night., I did not pick the free date, I had no control over it, I repeat, the website picked the date and gave me my total price, which I paid for on my card.
The next day I got a very cryptic email saying my reservation was being cancelled because you can't use weekends as your free day. Not even a sorry about that or anything. (It was typed in all capitals BTW).
I immediately called the Inn and after going thru the VM options, finally a male voice picked up. I identified myself, and he said he had my info in front of him and the reservation was being cancelled. I explained what was happening as above, all he could keep repeating was that the 4th free day couldn't be on the weekend. "It's in the small print" was his mantra, over and over again. No, "I'm sorry" or anything close to a good customer service fix came out of his mouth. Just, "It's in the small print".
Uhh, what was I suppose to do? I explained again, his website gave me the day, I just put in the dates, and it was his website that gave me my total charge. Was I suppose to tell it, no, I wanna pay more? I didnt even ask originally for the 4th day free, it was assigned to me!
I asked for the owner and he indicated he was the owner. I unfortunately did not get his name.
He hung upon me , and lost a customer....and I hope quite frankly alot of future customers who read this. For what? 50 bucks? Which was the difference between the free day being mid-week or the weekend.
And oh BTW, the cost is WAY above the $83.00 average it says on the site here in the little blurb advertisment that ranks the hotels in Tahoe.
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Date of stay: June 2008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1st of all take my advice and stay anywhere but here or at the other crappie one next door......1st pic is of bed bugs as soon as we pulled our sheet back. ....2nd is the shower drain that clogged up....so we wanted to go to an other inn and the desk clerk promised us one nite would be taken off our overall stay...when it was time to check out the clerk Tim as he called himself....called my wife a liar and told us to leave charged us $ 373.00 for two nights....No one has tried to call us back about this. ..I've left a number of emails and messages. .. nor the GM Devin has tried to contact me he's non existing ....I emailed beachfront properties as well with no response. ...a night in the car would have been better than all the unpleasantries at this inn....Read the Negative reviews because it's the truth about this inn....
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Date of stay: October 2016Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HeavenlyInnGM, General Manager at Secrets Inn
Responded 19 Oct 2016
Dear Guest, Please contact me at your earliest convenience at GM@secretsinn.com or please call the hotel at 530-544-6767 and ask for Devin. I have not had any contact with you but would be more than willing to speak about your stay and get some information about it. I was informed about your room and and it was fully inspected with negative results. Regards Devin
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We just stayed one night and the room was nice, the bed comfy, the jacuzzi was nice and relaxing and the inn is within walking distance to the casinos etc. My only knock is the noise levels. We heard everything going on in every occupied room attached to us including upstairs. I don't believe it was more than "normal" noise activity including the amorous couple next door
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Date of stay: January 2015
Location
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Get an upstairs room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SecretsGM, General Manager at Secrets Inn
Responded 09 Mar 2015
Good Morning Mike M, Thank you for this review. We do apologize that the noise levels we loud. But we are rally happy that you enjoyed the room. Thank you again for the feedback, Have a great day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You won't have a cask to work at but I am confident you will find what you are looking for here. The room is small but inviting, the location offers much for the imaginative spirit. I wish you well
There are more places to choose from in the South Lake Tahoe area.
PRICE RANGE
RÂ 1,271 - RÂ 3,213 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets hotel south lake tahoe, secrets hotel lake tahoe, secrets motel lake tahoe
LOCATION
United StatesCaliforniaLake Tahoe (California)South Lake Tahoe
NUMBER OF ROOMS
22
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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