Had a fabulous time. Plenty of activities to keep the Adults and kids entertained . Pricing is affordable. Holiday will always be memorable. Staff are very friendly and go out of their way to make your stay comfortable-always going the extra mile
Great facilities, extremely poor service. We booked at the Bergview restaurant for supper, when we got there, we were told that there was only one vegetarian meal left and the lamb casserole was finished, we had 3 vegetarians and no beef or pork. This left our choices very limited. Meals were then received from the other restaurants in take away containers, we had to plate our own meals at the restaurant. With respect to the rooms, it was freezing and due to the drop in temperature the rooms did not adequately warm up, there were no heated blankets, when we asked for additional blankets, we were told the blankets were provided on the bed.
The hotel and the facilities, activities and place are great. The rooms are 3 stars and you get what you get, nothing fancy to speak of, very basic and outdated. Made more for small little people, zero features, room amd a bed and a si gle heater for the cold. Simple fan for the heat. The location is teaming with real-life baboons, who are massive and scary. They go where they like with unloaded paintball guys trying to chase them. The two restraunts are nothing fancy, the bergvuew was not the best, the other was basic basic. Would not review as it's not even worth a review. The place is 3 stars and that's what you get... only...
A great stay. Lovely resort, facilities and activities were great. The hotel room was airy, spacious and clean, just so cosy and comfortable. Staff were friendly, polite and accommodating. The reception area is a bit drab and could do with some uplifting with some live entertainment. The bergview restaurant staff and food was amazing. Unfortunately the Vine Knot restaurant was disappointing on every level. The staff at the adventure park are brilliant at what they do, so thumbs up for them. Will definately return. However the down side are the pothole roads getting there.
Excellent experience. Place is beautiful, food is great. The walking trails, horse rides, bar and pool areas clean. Fire places all over. The experience was really amazing and I would love to go back for longer stay
Absolutely loved the stunning views of the mountains! The tranquility and peacefulness was soul refreshing. The resort has many facilities and activities to choose from. Would definitely return to the resort.
Wonderful resort, food was tasty & hotels were clean. Staff were absolutely pleasant and friendly all round from security to housekeeping and dining. Lots of activities to keep the kids entertained for most of the day.
We were expecting much more than we got, rooms were very basic and needs updating. lamp stand was broken, door handles were broken and there is only underfloor heating available as heating (this is also not working 100%). You can ask for a heater and additional blankets, but only after having a night in a freezer of a room. staff is always friendly, but the service is really slow. We at at the Vine knot, which I would argue needs to close down or get new management. Their pizza's are really not good. Great place for kids, but really the place is just outdated.
Not a great experience. The restuarant had terrible service. After two hours we left and my wifes meal hadn't even arrived yet. I know everyone is trying after covid but some maintenance and general management is definately lacking.
Only one heater! Only one extra blanket per bed. No electric blankets. Fire was a bit dismal. They also ran out of firewood. Geyser very small. Hot water ran out. 250mb internet PER STAY. This one was hilarious. (not) We had my son in law from Australia with us. I felt so embarrassed