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The Ship and Castle

Traveller (30)
Dining (12)
Room & Suite (10)

About

Location
Cleanliness
Service
Value
Property amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast Available
Non-Smoking Hotel
Public Wifi
Room features
Non-Smoking Rooms
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS

Location

Full view
46Car recommended
Grade: 46 out of 100
10Restaurantswithin 1 km
3Attractionswithin 1 km
321Reviews
34Photos
2Q+A
40Room tips
Traveller rating
  • 100
  • 81
  • 43
  • 47
  • 50
Time of year
Traveller type
Language
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  • English
Popular mentions
Looked online and hubby said the menu looks fantastic, I looked and I agreed it did. Came down and the pub has changed hands and the menu is poor, not to mention items crossed out on the back. Doesn’t look very professional. Bar staff didn’t seem to know what was going on. Off
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Called into the Ship and Castle when passing through. Had a lovely meal, and a lovely welcome. Staff are friendly and really helpful. Plentry of tables to choose from and has a good size car park with plenty of spaces. Placed in an ideal location.
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Myself and a friend popped in for some drinks before a party last night and the behaviour of the elder barmaid can only be described as embarrassing. She began with calling a young customer a tart and started a shouting match with her, lapping up the attention she was getting.
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It took a while to be greeted by a member of staff as there was no one in sight. We then found a table in a pub that was freezing cold and empty. We ordered our food as follows: STARTERS Mushrooms on Ciabatta Baked Camembert MAINS Gammon with skinny fries, egg and pineapple
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Stopped off here on way home for a drink on a nice Sunday evening... thought we,'d sit inside as it was a little chilly.. absolutely empty except for a family who obviously new the staff... no atmosphere... such a shame as sure this pub could be a little gold mine if in the
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All photosTravellerDining Room & Suite
room 3
Rubbish and fag butts everywhere in the garden
stunning views!
Our room
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12
I was the said senior bar person on that shift and the girl that was called a tart by myself, was a former employee who was dismissed for the same behaviour...flirting outrageously with male customers, which resulted in fake £50 notes being excepted by her...yes 2 of them....the younger bar maid had agreed that afternoon to stay on and help me with evening shift as I was ill...all was fine until the said other girl came in, then the bar maid started playing up saying she didn't want to stay, even though we were busy, I told her that she couldn't go because we were busy, she to which replied I don't feel well I am going to get the bus....I of course was angry & upset that she walked out when we still had a bar full of customers.....I had to phone the owner to come help me as at this point I was feeling very ill ( I then spent the next 8 days in bed very ill )....I have had a look to see who you are Tracey Doole & she that you are the bar maids mum !! your entire review is flawed as yes you came in to see your daughter for 10 mins that eve on your way home from cabot...what you fail to say is that your daughter who made out she was ill....in fact she wasn't as she took herself off clubbing straight from the pub.....to say I was unprofessional is a slander as not once did I raise to the flirting young girl shouting at me...but as she was asked to leave the pub before this & wouldn't....she stood at the bar with your daughter trying to get me to rise into a row of which I wouldn't......next time you wish too leave a review please make sure that you know the entire facts....yours sincerely the senior bar person.
You will need to contact the hotel to see if a room is available early but normally after 3pm.
0 votes
"Don't bother"
"Please don't bother"
"As we only used the restaurant I have no idea what the hotel part of the Ship and Castle is like."
"I stayed in Room 6 which is great"
"No tips I'm afraid."
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PRICE RANGE
US$85 - US$91 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Mezze's The Ship and Castle
LOCATION
United KingdomEnglandCongresbury
NUMBER OF ROOMS
6
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