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Derwent Manor Hotel, BW Premier Collection

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Allensford DH8 9BB England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$131
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Traveller (345)
Room & Suite (79)
Dining (78)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/04/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Derwent Manor Hotel, BW Premier Collection
Updated 21/04/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
Travellers' Choice
Beautifully set in twenty acres of Northumberland countryside and overlooking the Derwent Valley, Derwent Manor offers the warmest of welcomes. With its country house ambiance, elegant decor and professional team, this is the ideal venue for business and leisure guests alike. Derwent Manor boasts 48 spacious en-suite bedrooms , doubles, double x doubles and suites many with stunning views over the Northumberland countryside.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Electric vehicle charging station
Parking
Wifi
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
Bath / shower
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Radio
iPod docking station
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Filipino, Polish
530Reviews4Q+A48Room tips
Traveller rating
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  • 13
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Popular mentions
742mars wrote a review Jul 2021
Leeds, United Kingdom55 contributions75 helpful votes
We stayed for 2 nights on 25 and 26 July, dinner B&B. The room was modern and a good size. The only problem was the wash basin which is too small for the tap design. If you turn the tap on too fully you will get completely soaked, as I did!! The bed was comfortable and it was nice to have a choice of pillows. The evening meals were limited in choice but enjoyable nonetheless. We were sat on a table next to another couple and it was an amazing coincidence that it was both husbands’ birthdays! A special mention to Jasmine who was so lovely and even brought us all a complimentary celebratory glass of bubbles!! The breakfasts were ok but it was surprising to see so many people not wearing masks around the hotel or when not eating in the restaurant. Overall, we had a pleasant Stay and we were pleased we booked it.
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Date of stay: July 2021
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Sharon M wrote a review Jul 2021
Birkenhead, United Kingdom28 contributions16 helpful votes
This is a nice hotel but I feel it could be even better. Communal areas needed a better clean, such as corridor carpets etc. Food in the bar was excellent and very good value. Pool and gym are way too small for the size of the hotel especially during Covid19.
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Review collected in partnership with Best Western
Date of stay: July 2021
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chrisZ9160DA wrote a review Jul 2021
1 contribution
I was staying over for a wedding, there was over 35 of us! Some staff where very blunt and did not wan to know when we had something to say, Really not happy with the staff at this place but overall the hotel is beautiful
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
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Service
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Suzanne R wrote a review Jul 2021
2 contributions
We have just checked out after a 2 night stay at this lovely hotel. We were very impressed with every aspect of our break. The room was lovely, very tastefully decorated and spotlessly clean with amazingly comfortable beds. Great shower in a nice bathroom. Food in the restaurant was gorgeous. My partner is vegan and there was plenty of choice which is quite unusual. Staff were all friendly and extremely helpful. A credit to the hotel. We used the pool and jacuzzi to help relax at the end of our day after a drive out to Hexham, Blanchland etc and it was a great way to switch off. I would definitely recommend this hotel to anyone wanting a break away in lovely surroundings. Can't wait to return.
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Date of stay: July 2021Trip type: Travelled as a couple
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kenrob999 wrote a review Jul 2021
Edinburgh, United Kingdom176 contributions87 helpful votes
Initially we booked a 2 bed apartment for 3 women for a wedding dress fitting nearby. As result of pandemic, wedding postponed, but as hotel non refundable wife and I decided to go and have couple of nights away. Prior to our trip we were contacted by the wedding coordinator to say there had been an issue and our room wasn’t available. To be fair they sourced an Airbnb flat nearby, which looked nice, rather than just cancel the booking. When coordinator realised that party was now just wife and myself she said that was easier as they had a mini-suite we could have and they would comp us our dinner one night. They asked us if we would prefer bar or restaurant for dinner. We chose bar. So far so good. So we set off on Friday after work and arrived around 19:30. Tried to check in to be told we didn’t have a booking. So while wife was looking for the email from coordinator to say we had a booking another member of staff, Nicola, arrived and knew about us and said we did have a booking ( I cannot mention enough how good Nicola was throughout this comedy of errors). So we were told our room was ready and one staff member was going to put our pre ordered bottle of Prosecco in room and check room was ok. We did think this was a little strange but didn’t question it. Staff member returned shortly, still with Prosecco in hand and had a brief but rather tense looking conversation with Nicola. Nicola apologised to us again and said we should go to the bar and she comp’d us a drink to let her get our room sorted. To do this she asked another member of staff ( young guy) to go round and tell the person running bar we had to have a drink on the house, when we ordered drinks no one at bar knew about them being free, so I had to pay. Finished drinks and we were getting close to time we had pre booked table for dinner. So I wandered round to reception and said should we go get our meal and they could let us know what room we were in when we had finished dinner. Nicola again apologised said that would be great she would get it sorted and get our case taken to room and come find us to give us key. So off we went and had dinner, again due to pandemic when eating in bar you need to order and pay by a third part app. So we did this, just finished main course (food was nice) and Nicola appeared. Seems someone was in the mini-suite we should have been in. So we were now being put in a premier/superior room in hotel. We said ok but explained we had to pay for our comp’d drink. As it was paid through app she couldn’t refund but got us another drink each and said she had upgraded our comp meal to the restaurant. Nicola also refunded one night of our stay for the hassle we’d had. If there was an award for Best Customer Service at the Derwent Manor, Nicola would win it, hands down! Breakfast next day all good with no drama, meal at night bit of a different story. Shown our seats and told meal was comp’d but we had to pay for our own drink. Starters all good. Wife chose lasagna for main - served in pasta bowl with possibly one sheet of pasta pretty much no béchamel sauce and meat sauce tasted more like tomato and mince with cheese grated over it. Very disappointing so she left it. Mine was even funnier, read menu and landed on pork medallions with baked apple. So this is probably my fault too but think our server should at the very least checked with me. When my meal arrived on my plate was three medallions (over cooked) and a baked apple. That was it, no veg or carbs. When I looked at menu again when picking sweet all other mains came with carbs and veg for some reason mine didn’t and if I wanted them £4.25 each for veg and potatoes! So still both hungry as wife pretty much only had starter and while I faired bit better I was only three pork medallions ahead. So she picked tiramisu I went for Panna cotta with berry jam. So my panna cotta had way too much gelatine and there was no sign of berry jam did have some fresh berries though, didn’t finish this as not great. Though again I faired better than wife. When she put her fork through tiramisu clear liquid flowed out. I asked if it was a coffee liqueur ( I hate coffee so wouldn’t even try it) she said she thought it was water as it pretty much washed any taste away. So didn’t eat any of it. Did think it was odd that despite fact we left most of our meals on plate no server asked if everything was ok. Honestly wasn’t very impressed with serving staff at all. They weren’t rude just seemed disinterested and did not give particularly good customer service. Also on the less than stellar service while our room was serviced, bed made and bathroom tidied. Drinks glasses were left and tea and milk were not replenished. I drink a lot of tea so was not best pleased. While meal debacle was ongoing noticed that couple sitting next to us were given a different menu which had far more/better choice and their menus had different heading on top. So looks like the whole hotel was sorry they screwed up our booking not once but twice they weren’t really that sorry as we were given a restricted menu ( suspect it’s the dinner bed and breakfast menu) and we had to pay for our own drinks. While we were there we seen at least two possibly three weddings going on. Suspect to secure weddings they had to give them the appartments we had booked and that’s why wedding coordinator was one who initially contacted us to tell us we couldn’t get what we booked. All in all a shame as looks like nice hotel in lovely grounds and my wife et all will be back in the area for wedding dress fitting as looks like we can have wedding now. Fairly sure she will not book this hotel though as, despite the Herculean efforts of Nicola to sort it out, unfortunately she alone cannot make up for the poor service elsewhere throughout the hotel.
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Date of stay: June 2021Trip type: Travelled as a couple
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PRICE RANGE
US$99 - US$206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western derwent manor hotel allensford, best western northumberland, best western hotel northumberland
LOCATION
United KingdomEnglandNorthumberlandAllensford
NUMBER OF ROOMS
60
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Frequently Asked Questions about Derwent Manor Hotel, BW Premier Collection
Which popular attractions are close to Derwent Manor Hotel, BW Premier Collection?
Nearby attractions include Derwent Reservoir (5.1 km), The Grey Horse (3.8 km), and Empire Theatre & Cinema (3.2 km).
What are some of the property amenities at Derwent Manor Hotel, BW Premier Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Derwent Manor Hotel, BW Premier Collection?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Derwent Manor Hotel, BW Premier Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Derwent Manor Hotel, BW Premier Collection?
Yes, free parking is available to guests.
What are some restaurants close to Derwent Manor Hotel, BW Premier Collection?
Conveniently located restaurants include The Old Vicarage, Knitsley Farm Shop and Granary Cafe, and The Pavillion.
Are there opportunities to exercise at Derwent Manor Hotel, BW Premier Collection?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Derwent Manor Hotel, BW Premier Collection located near the city centre?
Yes, it is 0.6 km away from the centre of Allensford.
Are any cleaning services offered at Derwent Manor Hotel, BW Premier Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Derwent Manor Hotel, BW Premier Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Derwent Manor Hotel, BW Premier Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.