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Railay Bay Resort & Spa

Traveller (2568)
360
Panoramas (9)
Pool & Beach (513)
About
Location
Cleanliness
Service
Value
"A pearl in the Andaman for you to touch." Railay Bay Resort & Spa is part of an exclusive group of resorts that have beach front access to the renowned Railay Beach, which is perfectly located in Krabi, a most picturesque province. You will find that we are the only beach resort that has a West to East orientation at Railay Beach.
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Property amenities
Room Service
Restaurant
Pool
Free Internet
Breakfast included
Airport Transportation
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Outdoor pool
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Bay View
Family Resort
HOTEL CLASS
Reviews & more
2 484Reviews
2 816Photos
75Q+A
100Room tips
Traveller rating
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  • 223
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Popular mentions
What a beautiful and amazing place! This hotel is in the perfect location with very very easy access to both West Beach and East Beach. The staff are very polite and friendly. We stayed in a privacy cottage with a hot tub, what a great place to stay! New Years eve was fantastic!
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Reading the bad reviews I wondering where were this people because for me it was great! People working there are so polite and nice. I was in private little house with jacuzzi and they were cleaning it every day! It is close to go to every beach. At reception they were verry
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Unfortunately I cannot report anything good about the Railay Bay Resort and Spa. We stayed from January 1st, in a privacy cottage to find on arrival that although our booking voucher clearly stated ‘Occupancy’ of ‘2 adults and 1 Child’ we were to be charged and extra THB 1,500
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Before our trip, I read some really BAD reviews about Railay Bay Resort. I kept on reading about the rude staff, the extremely dirty rooms, etc. I started getting seriously STRESSED about having booked a holiday there, but it was TOO LATE to back out at that point. We decided
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Arrived at the hotel parking lot, attendant demanded payment despite the booking and included parking. Not picked up from the pier as booked, so paid an extortionate long tail pirate instead. Rude, unhelpful staff at check in. Porter took us to our room and then wouldnt leave
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorRailay Bay Resort & Spa
The Railay Suite Cottage at the Railay Bay Resort & Spa
Professional photo exclusively commissioned by TripAdvisorRailay Bay Resort & Spa
The Railay Garden Pool Two Bedroom Villa at the Railay Bay Resort & Spa
Professional photo exclusively commissioned by TripAdvisorRailay Bay Resort & Spa
The Railay Garden Pool Two Bedroom Villa at the Railay Bay Resort & Spa
Professional photo exclusively commissioned by TripAdvisorRailay Bay Resort & Spa
The Railay Deluxe Double Room at the Railay Bay Resort & Spa
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123456130
Dear LNM - did you get an answer as we found it the worst hotel we have ever experienced - front office staff, of which there was an army were incompetent and extreme rude, at times finding our many serious issues amusing (including my child’s illness !).
1 vote
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My daughter recovered after 4 days. I speak basic Thai so the language was not the issue.. The hotel is very poorly run; even though my accomodation was clearly booked for an occupancy of 3 (at extra charge at time of booking) on arrival the hotel insisted on an extra occupancy surcharge for the room, but bizarrely issued 3 breakfast vouchers! It’s a rip off. It was so bad that we checked out and went to the Bhu Nga Thani which is fantastic in comparison! I can only advise to avoid the Railay Bay Resort at all costs!
0 votes
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Also as useful as a leaking boat. This propert needs to be avoided. No response from any hotel manger. No toilet paper in the room. No pool towels until after 9am. Beach front pool has only 10 loungers for hundreds of guests! Dirty stained bathroom floors. Rude staff. Terrible breakfast! Omelette station using warm egg pulp - so look out for the lack of toilet rolls!! Will post my full review with names, details and photos shortly. I have stayed in thousands of properties all over the world , this would be in the top 3 worst, mainly as the management are careless and rude.
0 votes
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12345615
"Ask for the "west" location (closer to the restaurant, nicest beach and the pool)"
"Opt for rooms in the middle of the resort."
"We loved the privacy cottages."
"Avoid those rooms which are close to the main path. It can be noisy sometime."
"Villa near the west beach"
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12345620
PRICE RANGE
US$90 - US$423 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
railay bay hotel krabi townrailay bay resort and spa
LOCATION
ThailandKrabi ProvinceKrabi TownRailay Beach
NUMBER OF ROOMS
141
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