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Hilton Garden Inn Ottawa Airport

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Certificate of Excellence

About

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Certificate of Excellence
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking, Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available.
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Property amenities
Pool
Free parking
Room service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Microwave
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Value
Mid-range
HOTEL CLASS
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Special Offer:Price Match Guarantee
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1 364Reviews
614Photos
21Q+A
100Room tips
Traveller rating
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  • 426
  • 100
  • 41
  • 18
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Popular mentions
We have stayed at this hotel twice this year, the staff is very friendly and helpful. The rooms are very clean and beds are comfortable. But we stayed in February and found the room very hot both times which made us uncomfortable the staff gave us two fans but it was still to
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Hotel's Favourite
Had a one night stay, our first, and cannot complain about anything. The room was large, and comfortable, the amenities flawless. Hotel has a restaurant, and a free shuttle to the airport. All in all, would definitely recommend this hotel.
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Response from Krista N, Senior Sales Executive at Hilton Garden Inn Ottawa Airport
Responded 02 Jan 2019
Thank you for your kind words and for taking the time to leave a review. Next time you stay with us, don't forget to check out the pool and fitness center! Until the next time.
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I stayed at the Hilton by the airport due to an early Ottawa flight. I wasn’t expecting much based on the ratings but it was surprisingly great! I had a king bed in a huge room high ceilings and it was really clean. Not really a bath person but I would’ve bathed in this tub. I’m
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Excellent staff and big and clean rooms with good complimentary wifi. The lobby area is lovely and the bar/restaurant and service were great. Negatives - the restaurant service opening hours are a bit inconvenient at weekends, the temperature can't be controlled in the rooms,
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Review collected in partnership with Hilton Garden Inn
Response from Krista N, Senior Sales Executive at Hilton Garden Inn Ottawa Airport
Responded 1 week ago
Thank you for taking the time to leave your comments! We are so pleased that you enjoyed the ambiance of the hotel and that you were able to enjoy the great service our staff provides! I am sorry that you experienced warm temperatures in the room.Our hotel was built in a way that we can either have the heat or the air conditioning on, but not both at once. If you would like to give us a call before your next stay with us, we can ensure that you are placed on a lower floor, as those rooms tend to be a bit cooler. Our Housekeeping department does not use Bleach for any of our cleaners. We would be happy to share the MDS worksheets with you for our cleaning products on your next stay or if you would like to give me a call directly. Looking forward to welcoming you back soon!
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Just returned from a very disappointing 3-night stay. Upon arrival, our room was 77 degrees. We like to be in the mid-60's, so this was very uncomfortable. After briefly troubleshooting to no avail, called to have maintenance sent up. Upon his arrival, he turned the thermostat
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Response from Krista N, Senior Sales Executive at Hilton Garden Inn Ottawa Airport
Responded 1 week ago
Thank you for staying with us and for taking the time to write your comments about your stay. I am truly very sorry that your stay was so uncomfortable due to the heat in the room. Our hotel was built in a way that we can either have the heat or the air conditioning on, but not both at once. At this time of the year, as the temperatures warm up outside it can be a bit tricky. I understand that a fan would only circulate the warm air rather then provide cool air, which you would have preferred. We will be sure to take your comments regarding our pool and hot tub to our ownership. We will be doing a refresh of our main elevators in the comings weeks- so please stay tuned for the unveiling once they are complete! If you have the time, and would like to discuss your stay further, I would invite you to contact me directly. We hope to have the opportunity to welcome you back in the future.
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Professional photo exclusively commissioned by TripAdvisorHilton Garden Inn Ottawa Airport
The King Evolution Room at the Hilton Garden Inn Ottawa Airport
Professional photo exclusively commissioned by TripAdvisorHilton Garden Inn Ottawa Airport
The Deluxe King Evolution Room at the Hilton Garden Inn Ottawa Airport
Professional photo exclusively commissioned by TripAdvisorHilton Garden Inn Ottawa Airport
The Accessible Double Queen Room with Roll-In Shower at the Hilton Garden Inn Ottawa Airport
Good Business Desk Area
Comfortable double beds
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12345667
Can hotel guests keep their cars at the hotel while away on vacation?
Yes you can leave your car at the hotel so you can save significant money on parking by booking at room at this hotel
0 votes
After you pick up your suitcases exit throught the doors at the right. Telephone the hotel and they will send a van. Pick up is at pillar 13 outside the terminal - to the right of the exit
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is there easy access to public transportation that will get us into downtown ottawa?
There are many options including bus taxi and Uber. The least expensive is bus and you can catch it right outside hotel and it takes you right to the centre of downtown
2 votes
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Yes, you can book a room, but check out would be noon. You could make the request for a late checkout, but 2pm would be the latest they could honor without a charge and only if availability allows it on the date. Feel free to call the hotel to reserve at 613-288-9001
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Good morning Ann, Unfortunately, we do not offer the service to leave your vehicle at the hotel. It is too challenging to complete snow removal and we need the parking for our registered guests and meeting attendees. We do however, offer a 25% off coupon for the airport parking if you stay with us before your trip.
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"check-in on-line rooms are quiet (no airport noise) but doors not well sound insulated."
"We usually get an outside room and never have a problem with sound."
"The view on all directions fromthe rooms are very good."
"Click the little box that says 'quiet room"."
"Rooms are very quiet, and many offer nice views of the runways, the higher the floor the better."
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PRICE RANGE
US$109 - US$158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn ottawa airport hotel ottawaottawa hilton
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
326
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