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Holiday Inn & Suites Ottawa Kanata

Traveller (57)
360
Panoramas (7)
Room & Suite (177)
Certificate of Excellence

About

Location
Cleanliness
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Value
Certificate of Excellence
We invite you to stay and experience our award winning hotel! Our friendly staff are waiting to exceed your expectations. From the signs to genuine service, from the lobby to our guest rooms - you'll see and feel the difference at Holiday Inn(R) & Suites Ottawa Kanata, a proud member of the IHG family, from the moment you arrive. Our hotel is only minutes from the Canadian Tire Centre, home to the NHL Ottawa Senators Hockey Club as well as world class concerts & events, the Bell SENSplex, Tanger Outlets, and right next door to the Kanata City Walk Centrum Retail & Entertainment District featuring over 50 exciting shops and restaurants. Enjoy movies at Landmark Cinemas, swimming at the Kanata Wave Pool, skiing at Mount Pakenham and Calabogie Peaks, and skating on the Rideau Canal, the longest skating rink in the world. With immediate easy access from highway 417, we are just a short 20 minute drive to downtown Ottawa, centrally located in the heart of Kanata, within minutes of major corporate, high technology, Department of National Defence (DND) and government offices. Enjoy the warmth and comfort that our "smoke free" guest rooms & suites provide, designed with taste and style to make you feel right at home complemented with crisp white linens, duvets, and a selection of individually marked soft and firm pillows. Our spacious Queen Suites offer the additional conveniences of a living parlour, microwave, small fridge, and a wet bar. Our Executive Level guests enjoy enhanced amenities including secured floor access and full hot or continental breakfast. Our employees are ready and able to care, inspired to take action, loving our guests every step of the way. A multi recipient of Ottawa Tourism's Star Property of the Year for exemplary guest service - our number one goal is to deliver a "Great Hotel, Guests Love"!.
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Property amenities
Pool
Room service
Free parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Family
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
399Reviews
308Photos
4Q+A
68Room tips
Traveller rating
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Popular mentions
The day after I gave the eulogy at my Mum's funeral her wedding ring and pearls were stolen out of my room this past November. The only people with access to the room were the cleaners per the card key read out data. The hotel initially lied about policy and said that cleaners
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Response from IHGService, Guest Relations Manager at Holiday Inn & Suites Ottawa Kanata
Responded 10 Feb 2019
Hi Laurie M, Thank you for taking the time to express your concerns. We always ensure our staff work tirelessly to accommodate all of our guests' needs as we particularly focus on providing impeccable services. It is with regret to read that your concern has not been given due attention. We certainly understand your frustration and I hope you will believe me when I say that your experience is not the norm in our hotel. I'd like to ask more details about your stay, as such, I sent you a private message. We appreciate you doing business with IHG and for sharing your feedback. I look forward to your response. Best, Zel N. Case Manager IHGService
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Great restaurant and pub we enjoyed food choices and service excellent Nice pool and spa Great kids activities Lots of outdoor activities to do Great shopping center Also close to catch bus downtown We will go again for sure
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I was in Kanata on business. The hotel was nice enough but my room had been pre paid. However I noticed I was billed again on my Visa. I know mistakes can happen, but I notified the hotel, they acknowledged the mistake and have yet to refund my Visa, 8 days later, 4 days after
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Response from IHGService, Guest Relations Manager at Holiday Inn & Suites Ottawa Kanata
Responded 17 Nov 2018
Hello Tom H, Thank you for taking a moment to let us know how we're doing; we value feedback of all varieties. I'm glad you found our property nice and apologize for the delay in resolution of your billing concern. This is obviously not the typical IHG experience we take pride for. I would love to hear more about this so I can look into where we went wrong during your stay. I sent you a private message to gather more information about your stay. Don't worry, we'll make sure your comments will not be taken lightly & will be forwarded to the hotel for necessary corrective actions. Please stay with us again for a more gratifying experience. Sincerely, Krysllin G. Case Manager IHGService
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The hotel was excellent in allowing us to check in early. When my room key wouldn’t work , they checked it and it wasn’t working but before they would give me a new one, I had to show ID. I love this safety messure. I made a mistake and didn’t ask for 2 beds or a King . One
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I was here for 1 night on business. I asked for a quiet room and that criteria was met. There was no in-room safe - I don't remember when I last stayed at a hotel without one. My room had 2 queen beds, a coffee maker, microwave and small fridge. Cleanliness was OK - toe nail
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Response from IHGService, Guest Relations Manager at Holiday Inn & Suites Ottawa Kanata
Responded 12 Nov 2018
Hi, travelfun001! Thank you for your stay and leaving us feedback. It is nice to know that you find the room quiet and clean enough. I am sorry that you were dismayed with the state of the rub and the lack of some amenities in the room. I advised the local management of your feedback. We will use this as we continue to find ways of improving our overall services and provide a better experience. Your loyalty matters, and we would love to continuously serve you in your future travel plans. Many thanks, Anne A Case Manager IHGService
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorHoliday Inn & Suites Ottawa Kanata
The Standard Double Queen Room at the Holiday Inn & Suites Ottawa Kanata
Professional photo exclusively commissioned by TripAdvisorHoliday Inn & Suites Ottawa Kanata
The Executive Queen Suite at the Holiday Inn & Suites Ottawa Kanata
Professional photo exclusively commissioned by TripAdvisorHoliday Inn & Suites Ottawa Kanata
The Executive King Room at the Holiday Inn & Suites Ottawa Kanata
Professional photo exclusively commissioned by TripAdvisorHoliday Inn & Suites Ottawa Kanata
The Corner Jetted Tub Room at the Holiday Inn & Suites Ottawa Kanata
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Good Morning Robbie N, Thank you for reaching out to us regarding our Pet Policy. The Holiday Inn & Suites Ottawa Kanata is a pet-free facility and we do not accept pets at our hotel. If you are looking for a pet-friendly facility in our area, we would suggest the Holiday Inn Express Ottawa-West Nepean. We hope to have the pleasure of welcoming you to the Holiday Inn & Suites Ottawa Kanata.
1 vote
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There is a long term rate but it applies only to stays of 14 days or more. You need to speak to the front desk manager to get a quote based on the number of days required.
0 votes
Which rooms have a separate bedroom?
They are called the queen classic suite. Every floor has them.
1 vote
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est-ce près des musées?
"Just be specific"
"The top two floors are private and can only be accessed by room key. This is where the NHL stays. At least so I am told."
"Very light rooms on the east side in the morning."
"Do not use the pool"
"If I would have been notified of this annual maintenance to the pool and hot tub, I would not have stayed at this location."
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PRICE RANGE
US$113 - US$193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn & suites ottawa kanata hotel kanataholiday inn and suites ottawa kanataholiday inn ottawaholiday inn kanataholiday inn select hotelkanata holiday inn
LOCATION
CanadaOntarioOttawaKanata
NUMBER OF ROOMS
152
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