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The Pillar and Post Inn, Spa and Conference Centre

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Traveller (485)
Room & Suite (75)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, ranked one of the top 25 spas in Canada by the Spa Association of Canada 2016. The Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation.
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Property amenities
Pool
Room Service
Free Parking
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Residential Neighbourhood
Historic Hotel
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Chocolate Lover's Getaway
Hotel packages
2 414Reviews
557Photos
21Q+A
100Room tips
Traveller rating
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Popular mentions
Our what was suppose to be relaxing night away from the kids for some R&R -the chocolate lovers getaway at Pillar & Post turned into one thing after another of inconveniences, annoyances and lack of basic room amenities. We started with our room key not working.. from there, our
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Response from EileenQ51, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre
Responded yesterday
Dear Mjayne11, Thank you kindly for taking time to provide feedback regarding your recent stay. I am terribly sorry to read of your disappointment. Sometimes it is the small annoyances that can turn what would be a great stay into something less than satisfactory. Your feedback has been passed along to our entire management team so that we may address the areas of concern expressed above. At any time during your stay, please do not hesitate to reach out to the manager on duty so our team can remedy your concerns immediately. Sincerely, Eileen Guest Service Manager
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Hotel's Favourite
A christmas gift between my sister and I. It was a wonderful experience to share this beautiful place with my sister. We spent time in the Hot springs, Lounge, Dining. Food was superb. Our waitress was Patricia and she was so wonderful to chat with. The hot springs was a
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Response from EileenQ51, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre
Responded 4 weeks ago
Dear Betty F, Thank you for your wonderful review! How awesome you were able to spend some quality time relaxing with your sister! I am so glad our housekeeping team was able to locate your sister's earbuds and get them sent off to her. I hope our team can continue to play an integral role in creating Christmas memories! Warmest regards, Eileen Guest Service Manager
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Fantastic hotel stayed there in the summer and returned in the wintertime.The outlay if the hotel fantastic all the staff Wonderfull.the food was exerlent the soar was well attended.A good place to unwind in the winter.
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Response from EileenQ51, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre
Responded yesterday
Dear L3587SLmargaertw, Thank you for providing feedback regarding your recent stay with us. I am glad to hear you were able to pay us a return visit during the winter months and I hope the weather was agreeable for you. I look forward to welcoming you back again soon for some more quality time with the family. Warm regards, Eileen Guest Service Manager
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This was our first visit to The Pillar and Post! I’m pleased to recommend this Vintage upscale resort and we look forward to returning. Our room was close to the front desk. Very clean and quiet! The Kingsize bed and linens were exceptionally comfortable. As this was
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Response from EileenQ51, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre
Responded 3 days ago
Dear karenhP2476JD, Thank you kindly for your review! I'm thrilled you chose Pillar and Post to celebrate a romantic Valentines Day getaway. David has been commended for his outstanding service and I am glad you enjoyed your dinner. Our team looks forward to welcoming you back for a return trip soon! Warm regards, Eileen Guest Service Manager
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Room and Service were both great! We will go back again! Look forward to my next stay at a different time of the year. We went in January and I bet in the spring and fall gardens would be beautiful! Thank You!
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Response from GarrettG199, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre
Responded 1 week ago
Hi Nicole R So happy to hear that you enjoyed your stay. It was our pleasure to serve you. I definitely recommend coming in the spring to witness our beautiful rose gardens in the courtyard. They are a magnificent sight to behold. We anticipate your return! All my best, Garrett G Guest Service Manager
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Photo provided by managementThe Pillar and Post Inn, Spa and Conference Centre
Premium Room
Deluxe Room with King Size Bed, Fireplace and Tub
Surprise under the bed
Bed room
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12345615
It's an outdoor hot tub. Beautifully set with rocks around it.
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I think it has to do with proximity to the indoor pool. We had a suite on the second floor it overlooked the hot tub so there was some noise, my room was spectacular.
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Hi CathyF50, We are about a 15 minute drive from Niagara Falls and our guests regularly visit the falls while staying with us. Thank you for your question and we hope to welcome you to the Pillar and Post.
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Hello Nawiwcharuk, We do not keep bikes onsite but there are a number of rental companies very close by that you can visit if you would like to take out a bike for the day. Thank you for your inquiry and we hope to see you soon!
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As the only hotel in Niagara-on-the-Lake with both indoor and outdoor pools, we regularly welcome families to the Pillar and Post and children are welcome to enjoy the pools (age minimum to be there without adult supervision). There aren't any specific programs designed just for children, but we do have family friendly rooms and children's menus available. Thank you for asking and we hope to see you soon!
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"The packages that included meals was a great option and with all the same amenities!"
"Any room we have stayed in are lovely."
"Rooms on the second floor are quieter"
"We usually upgrade to a deluxe or superior room as they are more spacious and have a fireplace."
"I prefer to stay on the "spa side" of the hotel which I usually request upon booking"
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PRICE RANGE
US$174 - US$342 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pillar and post niagarapillar and post hotelthe pillar and post hotelpillar & post hotelinn pillar postpillar post innpillar & post niagara lake
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
122
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