Daily Mandatory Charge includes: A hotel marketing and development fee, and Municipal Accommodation Tax (MAT). Hilton Niagara Falls/Fallsview Hotel & Suites offers an elegant stay with 53 floors of breath-taking views over the Horseshoe and American falls. Just 90 minutes from downtown Toronto and Pearson International Airport (YYZ). Guest rooms provide spacious family accommodations sleeping up to six guests. Suites in the North Tower feature classic wooden fittings providing an inviting ambience while double whirlpool tubs in oversized bathrooms are among the special touches. Located on the 33rd floor with spectacular views of Niagara Falls, The Watermark restaurant offers an international inspired menu. Relax with champagne and live music at Myst Lounge. Open-fire grilled cuts are the order of the day at Brasa Brazilian Steakhouse or choose favorite Italian dishes at Romano's Macaroni Grill.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The Hilton Niagara Falls/Fallsview Hotel & Suites offers a prime location that guests appreciate for its closeness to local attractions. However, some visitors have experienced issues with obstructed views in rooms, discomfort due to temperature, and concerns over cleanliness and maintenance.
While the atmosphere is lively and some staff members receive praise for their helpfulness, the hotel contends with criticisms regarding service delays and outdated decor. Amenities like spacious rooms are a plus, but slow elevators and extra costs for parking and services lead many to question the value for the price paid.
Location
Convenient
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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We stayed for a week at this hotel in October for a family vacation. We stayed on the 41st floor and had a great view of the falls. We stayed in the two bedroom deluxe room and it worked well for our family of four. The beds could use new mattresses or a non-flat mattress. The dresser was wobbly and either the previous guest or housekeeping folded a flyer and stuck it underneath one of the legs to keep it from being wobbly so all of the drawers would shut properly. The shower would be better with more water pressure and a really good cleaning of the grout. All staff that we encountered at the hotel were very friendly and we did not have any trouble. Room service was good and fast (30 minutes max). The hotel does have a couple of restaurants inside along with a Starbucks and ice cream shop / gift store. The room itself served its purpose however it really does need to be remodeled/updated, especially for the money that we paid.
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Date of stay: October 2024Trip type: Travelled with family
Room Tip:Self park is $80 per day, valet is $100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton NF, Owner at Hilton Niagara Falls/Fallsview Hotel & Suites
Responded 22 Oct 2024
Thank you for sharing your experience with us. We're glad to hear you enjoyed the view and our amenities. Thank you for bringing these issues to our attention. We value your feedback and have share your review with our team. We hope to welcome you back for another memorable stay.
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Stayed here during ice wine festival and have stayed here before and enjoyed it, but this time unfortunately wasn't the same. Check in process is also not great because its just so busy, even if you come 45 mins-1 hour past the check out time, the line is still 30-40 mins in line. They want you in/out, they don't try to get personal or even explain what amenities the hotel has, its just sent to you by text, which is fine, but its not a bad thing to get a personal experience from an actual human. If you booked through a third party, you aren't able to check in through your phone which would have been nice to know.
The standard king room here is awful, tiny, no view at all, and even no toiletries or basic items in the room. Not even cups in the bathroom, or an extra mirror, absolutely nothing in the bathroom, beyond lotion/shampoo/conditioner that is mounted to the wall. The room itself is so small, its truly unbelievable.
Parking is $50 for self parking, and $75 for valet I believe, absolutely insane but these days standard for the average Niagara Falls property. The casino does offer parking for $50 which is a covered garage and connected through the 5th floor, however there are no in and out privileges.
The location of the property is great because it is connected to the casino, and the restaurant onsite Corso, is lovely. I used to love coming here and felt the staff were more personable, but this is just not the case anymore. If you visit, make sure you book a fallsview room, the standard room is just awful.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton NF, Owner at Hilton Niagara Falls/Fallsview Hotel & Suites
Responded 2 weeks ago
Thank you for sharing your experience with us. We regret to hear that your experience fell short of your expectations. In the future if you book with a third-party company; you can add the reservation to your Hilton Honors app through the 'stay' tab. From here swipe to the left and select 'Find YourStay'. By entering the Hilton confirmation number (different from the third-party's) and the date of arrival you can link your reservation. (Please note points and on-property benefits are only available when booking directly through Hilton.) We thank you for your feedback, and will share it with our team. We hope to have the opportunity to welcome you back.
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We were rather disappointed for a Hilton hotel. The rooms were very clean, but we only had WiFi in the lobby, everything else costs 8.95 CAD extra, you have to download details about the pool, for example, using a QR code, but you have to go back to the lobby to do that. You have to reserve times for the pools, but thanks to the very friendly staff, you could use them without a reservation. The rooms were fine. Parking would have cost an extra 50 CAD, but we only paid 25 CAD at a free parking lot nearby.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you're used to Hiltons, understand that this one is a tick below. Moderately clean rooms and maintenance not done every day. We had to ask for towels, soap and toilet paper again because the room was only completely cleaned once in 5 days. Hotel Well located. We had a 2 bedroom suite on 22nd in the north tower with a partial view of the falls. The room is a good size and the air conditioning is effective but very noisy. Disgusting in-room coffee machine. Look carefully before using! Practical fridge but I had to throw away my sparkling water which had frozen (no temperature adjustment possible) No dressing gown, no slippers or glasses for wine (I had already asked during a previous visit and we Asked me $13 to get cups for wine. Whirlpool bath with view of the falls (check cleanliness before use). Convenient walkway to go to the casino and shops and restaurants without going outside. on the edge of the falls. Budget $65 per day to add for parking, otherwise you can park for free at the casino with your card if you are eligible. Check with the casino's Momentum office.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is in a wonderful location connected to the casino, very close to the falls and a short walk to the tourist traps of Clifton hill. The food options in the hotel are wonderful, something for everyone. We had in room dining which was really good (except not a single kids option- $25 for chicken fingers for a 2 year old). We booked a 2 bedroom suite so our toddler and infant could be put in one room to sleep and we could sleep in the other. Our room had a gorgeous view of the falls. This was the extent of the good things about this room.
The layout was not great for a 2 bedroom suite. There was a big window from the bathroom tub to the bedroom which did have a curtain so that wasn’t a problem except that it didn’t block the light and you had to have every light on in there so anytime someone went in to use the toilet and turned the light on it lit up the whole room and the bedroom. There was a door on one bedroom but the other bedroom was open to the kitchen/bathroom area which was weird.
The room was very dated and needed a lot of love. There was a very loud whistling sound that happened when you closed the bathroom door. The carpet floor had burn marks and stains all over the it. The bed was sagging in the middle and you would roll to the center when you laid down. The room description boasted a fireplace. It was the loudest fireplace rattling and making metal noises. We turned it right off it was so loud. The plugs in the bedside lights were popping out and not a single USB plug to be found.
We spoke to front desk about our concerns in the morning. All she had to say was well you should have called maintenance. I get that, but our toddler goes to bed at 7PM, the fireplace got turned on after that. I’m not having maintenance come up and wake my toddler up (because they would have to walk right through the room she was sleeping in) and having her up all night. No apologies were made and she seemed very unconcerned with the list of issues we brought to her.
All in all for the cost of the room (thank god we used points because I would not have paid as much as they were asking) and the $80 for parking (are you kidding me? Downtown Toronto valet parking is cheaper than that). This hotel was not worth it and we will not be returning. Despite my husband being a Hilton honours member we will return to the Marriott Fallsview next time we are in the area as we have never had these issues there.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton NF, Owner at Hilton Niagara Falls/Fallsview Hotel & Suites
Responded 01 Nov 2024
Thank you for sharing your experience with us. We're glad to hear you enjoyed your view, our location. We apologize for the inconvenience. We hope to have the opportunity to welcome you back for a more enjoyable stay.
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This was one of the best hotels we stayed at on our trip. It is not a cheap place to stay, but the service, restaurants and location overlooking the niagra falls were exceptional.
We got a fallsview room and had a great view of the American falls outside our window. It also was a great place to watch the fireworks at night. The hotel is connected by a bridge to the casino across the street and there is a bridge from there going to the skylon tower. Table rock and the welcome center are within an easy walk from the hotel as well.
The room was spacious and clean. The bathroom was also a good size and the shower head was removable as a sprayer. We had a room with a large soaking tub that had a retractable blind on a window between the bathroom and bedroom. The only downside was that when lights were on in the bathroom at night, the light went into the bedroom, even with the shade down.
We really enjoyed the main restaurant in the hotel which is on the 33rd floor and has a great view of the falls. The food was delicious although a bit pricey.
We drove to Niagra falls and the parking at the hotel had 2 options, $60 ca for the garage or $35 ca for an open lot next to the hotel. If you are staying more than a night or two, this can add up quickly. That said, parking in the area is expensive to begin with as most of the lots seemed to charge at least $20 ca per day. Also, there is a blue line WeGo bus stop in front of the hotel and we bought a pass for many of the attractions around the falls which included two days of WeGo bus transportation. This was a good way to get around and saved on any additional parking fees and hassles.
Overall, this was a great hotel and if we had the desire to splurge on a trip to Niagra falls again, we would seriously consider staying here.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a great view from our room on 21st floor to see American and Bridal Falls.
However, we had to fill the Jacuzzi with the shower head.
And, at 1:30 in the morning, the fire alarm went off. The staff was so inexperienced that they didn't inform us over PA system. People were going down stairwell...some irate and running. A security guard in the stairwell was telling people it was nothing and to go back to rooms but alarm will keep going off. Finally, about 30 minutes later, there was an announcement over the PA system....every 15 minutes for another hour...we were just getting back to sleep each time. Very scary that staff were so untrained. They could have reminded people to walk down in an orderly manner at the beginning and announced it was OK way sooner...since the security guard knew.
Then, instead of giving discounts, they just went ahead and charged the $65 parking and $70 breakfast. Unbelievable!
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Date of stay: September 2024Trip type: Travelled as a couple
Room Tip:Avoid this hotel....too risky when staff aren't trained.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton NF, Owner at Hilton Niagara Falls/Fallsview Hotel & Suites
Responded 21 Oct 2024
We are truly sorry to hear about the inconvenience caused by the fire alarm activation during your stay. We want to assure you that we take your concerns very seriously and have discussed your feedback with our Management Team. We hope you will give us another opportunity to provide you with a more enjoyable experience in the future.
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Total let down! The “falls view” was a single pane window with limited visibility of the falls, the elevators were constantly out of order making a LINE to get up to the room sometimes 30 mins long daily! Outdoor parking is about a 10 min walk at $35 a night, much cheaper options available! The rooms are only cleaned every 4 days and the towel rack kept falling down, too many people and not enough workers, is my guess. next time, we choose somewhere else! August 2023
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First off great room with beautiful views! We had a jacuzzi tub room for our 5 year anniversary with views of the American falls but you could see both sets plus more! Second after our first night sleep we woke up and there was what looked like feces stain on the corner of the comforter plus on the top sheet. We were so disgusted and called front desk. They offered a free day of parking and would have the room cleaned. We were gone all day and came back around 5:30 only to see nothing had been done. Called front desk again and they apologized and said it would be cleaned. My wife and I proceeded to go watch Gabriel Iglesias (hilarious!) and a late dinner. Came back to the room around 1120 and still nothing done!!? I went to the front desk at this point and actually very calmly talked to the front desk girl. She offered to take another $50 off our room but said nobody could go clean the room because nobody was there but they would drop off sheets for us. We waited over an hour and nothing was done. At this point I was getting very upset so I took the sheets off the bed carefully and threw them in the hallway. Not the smartest move I know but was so upset and that’s how I dealt with it. About 15 mins later a guy came to the room and gave us the bag of sheets and said we couldn’t throw the sheets in the hallway but I was still so upset at now 12:30 in the morning to deal with this that I said it was too late and I already did. So now instead of this kid just picking up the sheets he decides to cry and call security. 1:20 in the morning we have security knock on our door when we’re just getting to sleep and I have to explain everything to them. They were very empathetic but explained what I did wrong and I already knew but apologized because I was in the wrong. The next day was checkout and at front desk was told they were “very sorry” but nothing else could be done. My wife and I travel frequently but we will now avoid the Hilton franchise because of this.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were upgraded to Hilton as Days Inn was occupied by people who had been displaced due to a disaster. One would think this was a positive move but chose the DI hotel due to proximity of where our car was parked to our main floor room. We didn’t need a view. So yes we needed to park off site; indoor parking and valet were sold out. A short cut through an empty lot to the door was 4 minutes so we dealt with that and arrived back before the shuttle. Our room on the 7th floor had a “city view “ we could see the American Falls ; it was very nice. We required a bell hop and no you cannot navigate your own luggage trolley. The drain in our bathroom shower was clogged but the service man came straight away and rectified it. All the staff from parking attendants, bellhops, security staff, front desk managers Jackie and Al were a pleasure to deal with. Yes the lines checking in on Friday were extremely long / the hotel has 1000 rooms . Not everyone can have the room with the view and I think it creates a back log by people trying to negotiate a room change. If you are seeing a concert it’s right in the hotel. We were back in our room 10 minutes after the concert ended.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Book your pool time but they seem to let everyone in if it’s not to capacity.
Room 759 is a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a coffee at the hotel and then ate breakfast at the Secret Garden Restaurant. Great view of the falls and also to people watch. Close to walk from the falls boat excursion.
Our Concierge will be happy to assist you with your options, rates and arranging transportation to the Toronto Airport. You can stop by the desk during your visit or reach out to the hotel directly.
There are more places to choose from in the Niagara Falls area.
PRICE RANGE
R 2,395 - R 2,911 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton hotel niagara falls, hilton fallsview niagara falls, hilton niagara falls, niagra falls hilton, niagara falls hilton, hilton fallsview hotel niagara falls
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
1,083
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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