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Arbutus Inn

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Traveller (37)
Room & Suite (134)
Overview
2898 Douglas St, Victoria, British Columbia V8T 4M9 Canada See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Concierge
Wheelchair Access
Housekeeping
2 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (250)
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236 results
Traveller rating
90
68
48
19
11
Traveller type
Time of year
LanguageEnglish
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90
68
48
19
11
Show reviews that mention
All reviews national car rental room was clean night on the town bus routes close to downtown no elevator would stay here again short stay stayed here for two nights the staff was friendly and helpful a great place to stay easy access walking distance enjoyed our stay lobby linens bc
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1 - 5 of 236 reviews
Reviewed 1 week ago

Upon check-in the employee at the front desk was very pleasant and efficient. He had us checked in quickly. The hotel partners with Ricki's Restaurant which is very close to the hotel and you receive a discount. Unfortunately, the restaurant was closed as we checked...More

Thank Lynda S
Reviewed 1 week ago via mobile

The room beside the front desk is king size and loud. You hear everything through the door and walls. People arguing and puking. Holes in the walls, broken tub tap, broken shower head, TV picture quality was 1 out of 10 and sound would go...More

Thank patsabean
Reviewed 2 weeks ago

Prior to checking in I spoke to the manager regarding his rooms being advertised on their "own website" at a lower rate than I had previously booked on "their website",asked for for the sale rate,played dumb and wouldn't accommodate my request.No shampoo in in my...More

Thank jack123156
Response from ArbutusInn, Manager at Arbutus InnResponded 2 weeks ago

Dear Guest, Sorry to see that you were unhappy with the rate you booked at (not directly with the hotel). The room rates can change on a daily basis and many factors go into a room rate change. I believe that after you booked the...More

Reviewed 3 weeks ago

Although there are clear instructions around the hotel against smoking, I found the room to have a stale smell of cigarette smoke, and the lower sheet on the bed seemed to be crumpled, and the bed loosely made. On reporting this to the Reception Manager...More

Thank CarolineE1252
Response from ArbutusInn, Manager at Arbutus InnResponded 3 weeks ago

Hello CarolineE1252, Thank you for your review on Tripadvisor. Sorry you found the room stuffy and the bed sheet crumpled. The hotel heating does work. The hotel tends to run on the warm side and if the temperature outside is very warm you wont be...More

Reviewed 4 weeks ago

Location is OK, 20 min walk to downtown. older style hotel but clean and tidy. fridge and microwave in room. A/C very small and ineffective. Restaurants (3) within 100 meters.Staff OK but not up the USA standard!!More

Thank nzeagleman
Response from ArbutusInn, Manager at Arbutus InnResponded 4 weeks ago

Thank you for your review on Tripadvisor. We do mention in most of our advertising that we are not downtown by the inner harbor but a short 20 -25 min walk. The feedback from guest we get is that they like to save the money...More

View more reviews
About
Description
Arbutus Inn is located in Victoria, British Columbia and offers 52 guest rooms. All guest rooms are non smoking and have private bath, air conditioning and in room coffee/tea. Free parking and free hotel WiFi. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Free Parking
Air Conditioning
Concierge
Microwave
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Style
Business
Room types
Non-Smoking Rooms
Hotel class
Hotel Style
Business
Room types
Non-Smoking Rooms
Number of rooms
52
Price range
US$68 - US$106 (Based on Average Rates for a Standard Room)
Formerly known as
Travellers Inn Central
Also Known As
Arbutus Hotel Victoria
,
Travellers Hotel Victoria
,
Travellers Hotel Central
Location
Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Hotel class
Hotel Style
Business
Room types
Non-Smoking Rooms
Number of rooms
52
Price range
US$68 - US$106 (Based on Average Rates for a Standard Room)
Formerly known as
Travellers Inn Central
Also Known As
Arbutus Hotel Victoria
,
Travellers Hotel Victoria
,
Travellers Hotel Central
Location
Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Photos
Traveller (37)
Room & Suite (134)
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Questions & Answers
Ask a question
Andrew S
16 August 2017|
AnswerShow all 2 answers
Response from ArbutusInn | Property representative |
To walk to Chinatown from the Arbutus will take about 15 to 20 mins and then from there to the Empress Hotel which is in the harbor would take about another 15 or so mins. You can always google on mapquest for the walking... More
0
Votes
bobdibidwell
9 May 2017|
Answer
Response from ArbutusInn | Property representative |
Hello. No we are not in walking distance to the BC Ferry Terminal. You would need to take the bus or a taxi. The BC Ferry terminal is located in Sidney BC which is about a 30 min drive from the hotel. There is other boat... More
1
Vote
Nancy M
15 April 2017|
Answer
Response from ArbutusInn | Property representative |
Hello Nancy, At this time the rate for the two days you are asking a rate on is $179.95 plus taxes per night. This price is subject to change. It will only be confirmed once you decide to book. This room would include a... More
0
Votes
Room Tips
"book elsewhere"
jack123156
2 weeks ago
Read review
"Perhaps the back side of the hotel is better than the front and upstairs."
TIGGERALA
24 Aug 2018
Read review
"Ask the car rental people to move their cars from the prime parking spots so the hotel customers can park..."
ericlD499DR
30 Jun 2018
Read review
"2nd floor is ground level, not sure about views, we had none."
D4021VWcarlm
11 May 2018
Read review
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