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Barcelo Maya Palace

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Traveller (6540)
Pool & Beach (1803)
Room & Suite (782)
Overview
  • Excellent64%
  • Very good22%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“french restaurant”(430 reviews)
“fish”(580 reviews)
“maya palace”(229 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Barcelo Maya Palace
Special Offer: Join my Barceló
Hotel deals
Offers from Barcelo Maya Palace
Special Offer: Join my Barceló
Hotel deals
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8 406)
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1 - 5 of 5 549 reviews
Reviewed today

We flew to Cancun, via Sunwing. The flight was overall good, service was okay, reflective of the price, but the seats were very squishy. I am an average sized person and found them to be not great. If the other airlines offered better return times,...More

Thank FastWater
Hotel's Favourite
Reviewed 12 December 2017 via mobile

I recently stayed at this resort’s for the second time in two years. And I’m so happy I returned. Staff were amazing and always happy to help with whatever I needed. They were always polite and kind I would never hesitate to go above and...More

14  Thank Travel0436
Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 13 December 2017

Dear Travel0436, Firstly we would like to thank you for choosing our Barceló Maya Palace hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting...More

Reviewed today via mobile

We had a great time last week (April 7-12) at Barcelo Maya Palace in Riviera Maya. It was our 3rd time at this resort, but 1st stay at the Palace (2 times we used to stay at Barcelo Maya Tropical and it was really good...More

Thank Natar18
Reviewed yesterday

Very impressed with the place after revisiting 16 years later. Great food and very clean rooms. The price of pictures for the dolphin ride was outrageous! The ocean was red flags most days but the one day we had a yellow flag we did have...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank FlashFootballU13
Reviewed yesterday via mobile

Our stay at the Barcelo Maya palace was excellent! The grounds were immaculately clean. The service was friendly, efficient and very accommodating. In the morning, in the main dining area, we were greeted by Selene. Her beautiful smiile and personality made me and my family...More

Thank Judy R
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$268 - US$512 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$268 - US$512 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (6540)
Pool & Beach (1803)
Room & Suite (782)
Dining (659)
Family and Play Areas (134)
Amenities (91)
Business Centre & Event Rooms (35)
Questions & Answers
Ask a question
Tennesseemommie
16 April 2018|
AnswerShow all 5 answers
Response from Lauren C | Reviewed this property |
I was here in December and never felt unsafe. I would 100% take my girlfriends into town and not second guess it. Make sure you stay in fairly touristy areas and you'll be fine.
1
Vote
joanne t
15 April 2018|
AnswerShow all 5 answers
Response from leslielightfoot | Reviewed this property |
We did the Jungla Maya excursion which was zip lining, swimming and 'snorkeling' in the cenotes/dark caves. It was a fun experience for our teens.
1
Vote
Room Tips
"Tip for service from bartenders"
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"It's an all-inclusive resort but it's okay to leave tips when you are happy with the provided service."
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"3rd floor. During busy times 1st and 2nd floor can be very noisy."
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"The resort is huge. The Premium Level Rooms seems to be on the far end away from the restaurants and shops"
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